Invideo Studio Arvostelua 

Do not waste your time! They offer no trial period and after paying them to try the software out I noticed the software did not do what I wanted it too. I decided I'd get in touch and asked for a refund, I got declined! over $20!! I had barely used any credits and they still declined the refund.

Des erreurs reconnues, mais des crédits facturés chaque fois

J’ai confié à InVideo AI un projet extrêmement simple : animer une seule photographie de moi dans un chalet et me faire prononcer un court texte destiné aux personnes âgées de ma résidence.

Après de nombreux et nombreux essais l'IA de Invideo, m'informait qu'une erreur s'était produite et qu'on allait corriger ça. Mais chaque tentative se soldait par un autre échec : mauvaise synchronisation, éléments qui disparaissaient soudainement de l’image, mauvaise pistes audio ou autres défauts du genre. Lorsque je lui signalais le problème, l’assistant IA reconnaissait amicalement lui-même son erreur et me rassurait en me disant gentiment qu'il allait corriger la situation. J'étais donc en confiance !

Le véritable problème est que chaque nouvelle tentative destinée pour corriger son erreur, elle utilisait mes propres crédits. JAMAIS elle m'a informé que c'est moi qui devait payer à chaque fois pour réparer son erreur. Sans m'en douter le moindrement j'entamais encore et encore ma banque de crédits.

Bientôt à ma grande stupéfaction j'ai été informé que je n'avais plus aucun crédit pour continuer à réparer les erreurs qui s'accumulaient et que je devais acheter encore des crédits si je voulais obtenir mon p'tit clip vidéo.

J'ai écrit à 3 reprises à Invideo pour me plaindre de cette manigance d'avoir épuisé tous mes crédits à mon insu mais on n'a pas même pas eu la délicatesse d'un accusé de réception. Quelle tristesse pour des consommateurs comme nous d'être aux prises avec ce genre d'entreprise... Un manque élémentaire de service à la clientèle. JAMAIS au GRAND JAMAIS j'irais conseiller à quelqu'un d'encourager ce genre de commerce.

Je suis parfaitement disposé à payer pour un service qui fonctionne et à assumer des erreurs que je pourrais moi-même commettre. Mais je refuse de considérer comme normal qu’une entreprise reconnaisse elle-même, via son application, les erreurs de son logiciel tout en continuant à facturer chaque tentative nécessaire pour les corriger.

Après tout l'argent et le temps dépensés (car c'est assez long d'attendre le résultat entre chaque tentative ratée) je n’ai même pas obtenu un p'tit dix secondes de vidéo utilisable. Pourtant il n'y avait pas plus simple comme travail demandé : une simple photo qui parle... Est-ce si compliqué pour une IA ?

Je publie ce témoignage afin que les futurs utilisateurs comprennent très clairement le fonctionnement des crédits et la politique de remboursement avant de s'embarquer dans l'achat de crédits. Une entreprise responsable devrait automatiquement remettre les crédits consommés lorsqu’elle reconnaît elle même que le résultat défectueux provient de son propre système. Rappellez-vous que Invideo semble se moquer complètement de cette règle élémentaire. De ma propre expérience j'en conclue que Invideo avait bien plus d'intérêt à encaisser mon argent qu'à me donner satisfaction, aussi légitime soit-elle !

Bait and switch...advertises free....so you waste time building a video to see if they're any good. Than, to be expected, to actually create the video, they want you to buy a monthly plan!!!! Won't even give you one free video to see the quality. COMPLETE WASTE

Absolutely useless - a complete waste of both money and time. Paid 20 USD, wasted 2 days, absolutely no results apart from demands for more credits. Looks like money laundering.

I was lured in by the simplistic approach to creating AI videos. Ask and get a polished professional looking video in return. This was suggested by ChatGPT, so I was inclined to pay for something that could yield a nice finished product. I asked my first question, but it needed credits first. I just required one video so took the first tier plan. The big problem with this system is that it requires you to answer by using the prompts for every single step. So as soon as you type anything whether you're asking or answering, you're using credits. It's too detailed and requires you to answer too many questions which eat up all your credits. On top of that it doesn't warn you how much it's using as it is taking away your credits. It just does it without asking. Only when you're out does it warn you. The first day, it told me “it looks like you're running out of credits, do you want to start fresh tomorrow?”. So I thought my credits would refresh or something, but that's not how the plan works. You get whatever amount of credits per month (unless you use the higher tiered plans). The next day I tried using it, and it told me I was out of credits. Disappointed, I told myself I would just rush through it and get what I needed to finish my project. So I added some credits. I gave it a “just get the job done” prompt and waited patiently as it generated clips. “You're going to need more credits to finish these clips”. That's when I decided it was too much. I tried reasoning with their so-called customer service, but they wouldn't offer me any refunds because they said, some work was already created. I don't call “a few finished clips” a finished project. My initial prompt didn't ask for several clips. It required over 250 more credits to finish the job, and their customer service offered me less than half, meaning I would have had to spend even more to finish the job. I wasted all that money and got no usable results. Please don't waste your time or money with this company.

very disappointing experience with this app. first up their basic plan is very costly and is very impractical for new creators also the credit points run out very quickly no clear instructions on how to use the app. i didn't get to generate any videos even though i payed for subscription, overall disappointing experience, i need my refund.

If I could give them 0 stars, I would. I spent $70 in a project that turned out horrible (less than 40 second video)..they had constant glitches and kept using the credits. I cant even use the only video I created because it didn't turn out as expected. They had floating characters. They are the worst. Don't use them. I would like my money back!

After multiple attempts at using the program, 5 times to be exact, only one project was usable and it was more of a picture slide show than video. The programs failed attempts at generating a project it scripted itself cost credits each attempt. After using all availiable credits more needed to be purchased.
Avoid this program. Very unreliable and really frustrating.

Another great company with No support !

Invideo is using misleading advertising. They promote a 7-day refund policy, but if you generate even ONE single video to test the app and realize the quality is full of glitches and completely unusable, they refuse to refund you claiming you used 'compute resources'. How can someone test a software without using it once? Do not buy this product, their support is a brick wall and their refund policy is a trap.

Invideo a recours à de la publicité trompeuse. L'entreprise met en avant une politique de remboursement sous 7 jours, mais si vous générez ne serait-ce qu'une seule vidéo pour tester l'application et que vous constatez que la qualité est médiocre — avec de nombreux bugs la rendant totalement inutilisable — ils refusent de vous rembourser au motif que vous avez utilisé des « ressources de calcul ». Comment peut-on tester un logiciel sans l'utiliser une seule fois ? N'achetez pas ce produit : leur service client est un mur infranchissable et leur politique de remboursement est un piège.

It is a SCAM. Do not waste your money, I spent over $100 for a 3 minute video and yet could not get the video complete. The app is a mess and a scam. I believe there should be a place where we can complain and get our monies back.

Scam. Lies about the generation costs, seems to randomly take credits. Image generation is way more than it claims.

Said it would cost X to assemble a video then drained 100x more.

Turned on auto-top up AFTER I HAD TURNED IT OFF.

SCAM. AVOID

I purchased the InVideo Max subscription to evaluate whether the platform could support producing professional geopolitical documentaries, educational content, and long-form analytical videos, based on my own research and publications.

My evaluation was conducted immediately after purchase. The objective was straightforward: to determine whether the platform could meet the standards required for serious documentary and editorial work.

Unfortunately, my conclusion was negative.

While InVideo appears suitable for creating short promotional videos, social media content, and basic marketing materials, I found significant limitations when attempting to produce content that requires accuracy, editorial control, narrative consistency, and professional documentary standards.

Among the issues I encountered were:

• Limited accuracy and naturalness of Italian-language narration.
• Inconsistent quality of generated content.
• Workflows that seem optimized for short-form marketing videos rather than structured documentary production.
• Limited control over the final output compared with what is suggested by the platform's marketing.
• A noticeable gap between promotional expectations and the actual user experience.

The most disappointing aspect of my experience, however, was the refund process.

I purchased the subscription and tested it on the very same day. As soon as I realized that the platform was not suitable for my professional requirements, I contacted customer support and requested a refund.

The request was denied because some credits had been consumed during the evaluation process.

In practice, the very testing required to determine whether the product was fit for purpose was considered sufficient usage to make the subscription non-refundable.

I exchanged several messages with customer support. To their credit, the support agents were consistently polite and responsive. However, despite detailed explanations regarding the shortcomings I encountered, the discussion ultimately focused almost entirely on credit consumption and infrastructure costs rather than on the substance of the customer experience and the quality of the product delivered.

What I found particularly concerning is that many of the issues I experienced appear similar to concerns raised by other users in public reviews. This suggests that at least some of these shortcomings may not be isolated incidents.

Potential customers should therefore pay close attention to the refund policy before subscribing. If you intend to evaluate the platform through real-world testing, even minimal usage may result in a refund being refused.

My experience does not mean the platform will be unsuitable for everyone. Users focused on social media marketing or rapid content generation may find value in it. However, for professional documentary production, analytical content, and projects requiring high levels of accuracy and editorial reliability, the platform fell significantly short of my expectations.

DO NOT WASTE YOUR MONEY

Rinsed me for 150 dollars to build the worst VSL you've ever seen. Not cohesive at all, it's so bad. The content is bad. It doesn't listen. It made constant errors and sucked up all my budget for video creations in my business and delivered absolutely nothing meaningful. I gave it very clear instructions, which I can provide - in detail - what they were. Refusal to refund. $150 gone, and I'm experienced with prompting AI etc. This was really sad and crushing for our team to see such a poor delivery of service.

I would be more comfortable with a refund of this, it sucked this money within minutes, demanding I added more credits, sadly, which I did as my business needs the VSL. Crushed my spirit. Delivered such a horrible product.

Sad.

Horrible credit system that overcharges for bad quality.

Disappointing and Misleading Experience

I subscribed to InVideo expecting to create AI-generated YouTube Shorts, but my experience was extremely disappointing. After paying around $30, almost all of my credits were consumed while trying to create a single video through Agent One. The process was confusing, generated multiple errors, and the final result didn’t even include the narration I expected. For a platform that markets itself as an AI video creation solution, the credit consumption felt excessive and poorly explained upfront.

What frustrated me even more was the lack of transparency around how credits are spent. A beginner can burn through an entire subscription in minutes without realizing it. Only after contacting support did I learn that different modes and models have dramatically different credit costs. This information should be much clearer before users start generating content, especially when a single mistake can consume a large portion of a paid plan.

Customer support responded quickly, but most replies felt scripted and focused on explaining policies rather than addressing the actual problem. Despite my request for a partial refund after receiving very little value from the service, the request was denied. While the video quality itself was decent, the combination of high costs, confusing credit usage, and poor value for money left me extremely dissatisfied. Unfortunately, I cannot recommend InVideo based on my experience. ⭐☆☆☆☆

Pure upsell and wasted time. They make you wait a very long time saying it's working on creating an amazing video and then surprise: you've run out of credits and have to buy more. They don't even tell you when/if you are using credits. They only tell you once you have run out of credits. It's very obvious they force you to wait a very long time for a video to process because once you've been waiting for so long you're probably gonna be impatient and more likely to pay money for more credits.

I rarely write negative reviews, but consumers deserve to understand what they’re getting into before spending money on InVideo.

My experience began with what I believed would be a straightforward video project. By the time I finished, I had spent over $260 through a series of upgrades and was still left with a final product that fell well short of my expectations.

The most frustrating part was not the amount spent. It was the realization that each additional purchase felt like it was moving me closer to a usable result, when in reality I was simply investing more money into a project that never delivered the quality I was looking for.

When I raised my concerns, I wasn’t claiming the transactions were unauthorized. My concern was that the overall experience created a massive gap between what a reasonable customer would expect to spend and the actual cost of pursuing a single project to completion. The platform may technically disclose how credits work, but there is a significant difference between information being available and customers truly understanding how quickly costs can accumulate in practice.

After multiple conversations and management review, InVideo refused to provide a full refund (only a partial. I’m still out hundreds of dollars). Their position was that because credits had been consumed during the process, the charges would largely remain in place regardless of whether the customer was satisfied with the final output.

That response misses the point entirely.

Customers do not purchase credits for the sake of consuming credits. They purchase credits to achieve a result. When that result fails to materialize after spending hundreds of dollars, hiding behind credit consumption statistics feels like an excuse rather than a customer-focused solution.

The AI video market is crowded with competitors. In that environment, companies win by delivering value, setting clear expectations, and standing behind the customer experience. In my case, InVideo failed on all three counts.

Would I use the platform again? No.

Would I recommend it to colleagues, creators, authors, or small business owners? Absolutely not.

There are too many alternatives available today to justify the risk of spending hundreds of dollars only to discover that the outcome does not remotely justify the cost.

The software has a lot of promises; however, once it generates the video it locks you into a cylce of continueous changes. It constantly changing things you did not ask which force you do edit after edit until it eats through all your credits and then want more money. It does not matter how many times you refrase or give specific question. Do not recomend this product at all.

Borderline scam. You can't make anything meaningful for under $100 but the pricing structure makes it look like that is reasonable amoun to pay. And they won't tell you the project will need more credits until you run out.