I ordered from the company on the 24/08/2026 with an estimated delivery date of the 22/09/2026. The delivery came as a complete surprise when it arrived on the 31/08/2026 without any communication.... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
This has been made the easiest yes of our whole project thanks to Kane’s quick quoting, competitive pricing and proactive consideration of our delivery needs - we’re delighted and will be back for the... Näytä lisää
Yritys on vastannut
Never ordered with you before but Lily made the whole experience so easy and worthwhile. Provided really helpful information and suggestions and no pushy sales stuff that can be a real turn-off. I... Näytä lisää
Yritys on vastannut
Wanted more information on a product so submitted a request via the website. Had a call back from Kane who was super helpful. Decided to order via phone a couple of days later and so pleased I did cal... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yhteystiedot
Unit 6, Marina Court, LE103BF, Leicester, Yhdistynyt kuningaskunta
- 01455566566
- sales@internaldoors.co.uk
- internaldoors.co.uk
3,9
Hyvä
526 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Prompt and friendly service
Prompt and friendly service. Door is very nice and is well made. Many thanks.
22. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Internal Doors
Hey Andrew,
Thank you for leaving us such a great review, it's really appreciated!
I am pleased to hear that our team were able to help with everything you needed, and you found the quality of our doors good.
Spread the word!!
Kind Regards,
The Team at Internal Doors
Pine doors
The pine doors are of excellent quality, quick delivery and well packaged, definitely recommend.
10. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Internal Doors
Hey Thom,
Thank you for leaving us such a wonderful review, it's really appreciated!
I am pleased to hear that our team were able to help with everything you needed, and the delivery driver great.
Spread the word!!
Kind Regards,
The Team at Internal Doors
Poor service
Website stated that the doors we required were in stock so we ordered them 3/6/2024 and then duly received all the notifications about order confirmation, delivery requirements etc. On 4/6/2024 then received an email information that the doors were not in stock and that it would be then of June before they would arrive. At the end of June I then had to chase up a delivery before this was passed over the manufacturers. Just find Internal doors pretty shoddy in their service and wouldn't use again
4. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Internal Doors
Good Morning,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience you experienced with your recent order.
We understand the frustration caused by receiving an out-of-stock notification after placing your order, particularly when stock availability indicates otherwise.
We strive to maintain accurate stock levels on our website, but on rare occasions, fluctuations in demand may lead to discrepancies. Rest assured, we are actively working on improving our internal processes to prevent this from happening in the future.
We are also sorry to hear that you felt the service fell short of your expectations. Our Sales Manager is aware and will be reviewing the handling of your order to ensure a more seamless experience going forward.
We appreciate your feedback, as it allows us to make the necessary improvements, and we hope you will give us another opportunity to provide you with the high level of service we aim for.
Kind regards,
The Internal Doors Customer Services Team
Excellent service.
Excellent service, product was exactually what I wanted.
23. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Internal Doors
Hey Peter,
Thank you for leaving us such a great review, it's really appreciated!
I am pleased to hear that Lily was able to help with everything you needed, giving you all the knowledge you need to get an order sorted.
Spread the word!!
Kind Regards,
The Team at Internal Doors
Really helpful and answered all…
Really helpful and answered all questions quickly prior to order.
2. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Internal Doors
Hey,
Thank you for leaving us such a wonderful review, it's really appreciated!
I am pleased to hear that our team were able to help with everything you needed.
Spread the word!!
Kind Regards,
The Team at Internal Doors
I absolutely love my doors
I absolutely love my doors . The joiner that fitted them said they were really good quality.
I would definitely recommend this company. I was a bit iffy about ordering as some of the reviews were not great. I am so happy I did order .
It's a one man delivery service but the delivery man was very helpful.
1. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Internal Doors
Hey David,
Thank you for leaving us such a great review, it's really appreciated!
I am pleased to hear that our team were able to help with everything you needed, and the delivery driver was great.
Spread the word!!
Kind Regards,
The Team at Internal Doors
Glass Oak Doors
Ordered two oak doors, arrived well packed, but when opened one door was fine but the other had a damage corner and a scratch on the glass (both must have been present prior to packing as packaging was in perfect condition). Call Internal Doors and the arranged delivery of a replacement door and pick up of the damaged door. Throughout the service from office and delivery teams was excellent.
6. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Internal Doors
Hey Clive,
Thank you for leaving us such a wonderful review, it's really appreciated!
I am pleased to hear that our team were able to help with everything you needed, and the delivery was great.
Spread the word!!
Kind Regards,
The Team at Internal Doors
Quality
Quality products at a reasonable price delivered exactly as promised.
17. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Internal Doors
Hi Lindsay,
Thank you for taking the time to leave a review.
I am glad we were able to meet you expectations as promised.
The team at Internal Doors
The process was quick and easy
The process was quick and easy. The door that was purchased was amazing quality and exactly what I needed.
20. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Internal Doors
Hi Abdul,
Thank you for taking the time to leave a review.
I am pleased to hear the door you purchased met and exceeded your expectations!
The team at Internal Doors
Really helpful
Really helpful - I am pleased I called as they pointed out a number of helpful points re the door furniture that I would not have thought about. Delivery times also really good - my builders supplier was going to take a lot longer
24. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Internal Doors
Hey Stephen,
Thank you for leaving us such a great 5 Star review, it's really appreciated!
I am pleased to hear that Layla was able to help efficiently, pointing out information that may have been missed about ironmongery.
Spread the word!!
Kind Regards,
The Team at Internal Doors
Lilly was fantastic
Lilly was fantastic, polite, friendly and helpful. I felt truly valued as a customer and the purchasing experience wasn’t rushed at all. I particularly liked the fact that Lilly checked back with me for each item ordered to be sure she had all of the correct information. She discovered that there was only one item left in stock for one of my choices and she quickly contacted the supplier to reserve it for me before we continued. Great customer service!!
24. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Internal Doors
Hey Caroline,
Thank you for leaving us such a great review, it's really appreciated!
I am pleased to hear that Lily was able to help with everything you needed, giving you all the knowledge you need to get an order sorted, and double checking everything for you.
Spread the word!!
Kind Regards,
The Team at Internal Doors
Ordered doors for whole house
Ordered doors for whole house. I've spoke to their adviser over the phone and they matched price. All doors are superb quality and supplied without any problems.
18. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Internal Doors
Hey Akhilesh,
Thank you for leaving us such a great 5 Star review, it's really appreciated!
I am pleased to hear that Lily was able to help efficiently, alongside our prices being competitive.
Spread the word!!
Kind Regards,
The Team at Internal Doors
I purchased 9 doors from
I purchased 9 doors from
Www.internal doors.co.uk. the doors were delivered but all of them are damaged and cannot be used. Despite one week of request for a replacement, the company could not even help and at the end they are refunding my money which will be after the courier pick the product up. Also you cannot speak to customer service and the sale department specially William are not helpful.
It's a total waste of time of 2 weeks and poor customer service
13. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Internal Doors
Hello,
Thank you for your feedback. We sincerely apologise that the goods did not meet your expectations, and we understand how disappointing and inconvenient this must have been.
Please be assured that we acted as swiftly as possible to resolve the situation and kept you updated regularly. Unfortunately, due to the time constraints on your end, we were unable to source suitable in-stock replacements within the timeframe provided.
We understand the frustration this may have caused and appreciate your patience throughout the process. As discussed, a collection has been arranged, and once confirmed, your full refund will be issued.
We are sorry we could not meet your timeframe on this occasion, and thank you again for your understanding.
Kind Regards
The Team at Internal Doors
Outstanding service
Kane was exceptional and the service was brilliant. He responded to my queries by return and kept me posted with progress every step of the way either by email or phone. This is the second time that I have used Internal Doors and will definitely be using them again.
10. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Internal Doors
Dear Karen,
It's always great to hear when the team can help and make the process smooth.
We are so pleased to hear that Kane could help with your purchase and shall pass on your kind words to him.
Spread the word.
Best Wishes
The team at Internal Doors
Very friendly and professional company
Wanted more information on a product so submitted a request via the website. Had a call back from Kane who was super helpful. Decided to order via phone a couple of days later and so pleased I did call rather than order on line. I had not appreciated the ledge and brace pine doors came in V or bead and butt profile. On checking the doors that were being replaced found it was the latter I needed not the V as I originally thought. Thank you for stopping me making that mistake. Looking forward to getting our new doors.
9. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Internal Doors
Dear Sandra,
It's always great to hear when the team can help and make the process smooth.
We are so pleased to hear that Kane could help with your purchase and shall pass on your kind words to him.
Spread the word.
Best Wishes
The team at Internal Doors
Changing all our internal doors
My wife and I are embarking on a project to change all our internal doors. We booked a visit to the showroom and met one of the sales team there, William James. William was helpful, knowledgeable and enthusiastic. Subsequently, we had a variety of questions as we developed our order and received queries from our intended carpenter. William happily dealt with all this and provided a good and professional feel for the ordering experience. Now we're hoping everything else will match that.
6. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Internal Doors
Hi Robin,
Thank you for taking the time to leave such a great review.
I am very pleased to hear that William was able to assist you with your purchase of the Mexicano Engineered Oak Doors.
The team at Internal Doors
Knowledgeable Salesmen
I was apprehensive ordering doors and accessories on line, however, I spoke with a salesman called William on a few occasions before ordering. His knowledge on all products was exceptional. Would recommend Internal Doors. I have arranged delivery after 12th September. I do hope I am as pleased with my purchase as I am with the service.
27. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Internal Doors
Hi Carol,
Thank you for taking the time to leave such a great review.
I am very please to hear William was able to help you with your purchase of the Melbourne Ash Grey doors.
Spread the word!
The team at Internal Doors
Good choice of doors
Good choice of doors, very efficient service, and prices were competitive
13. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Internal Doors
Hey Philip,
Thank you for leaving us such a great 5 Star review, it's really appreciated!
I am pleased to hear that William was able to help efficiently, alongside our prices being competitive.
Spread the word!!
Kind Regards,
The Team at Internal Doors
Super customer service
I needed two doors to be delivered asap. Lily was incredibly helpful in locating the doors we already have at home, which we bought a few years ago and organising a swifter way of delivery. Cannot fault the customer service 10/10. It’s our “Go to” website and company for internal doors. We’ve bought 13 doors from them over the years and couldn’t be happier. Thanks again Lily.
15. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Internal Doors
Hey Melissa,
Thank you for leaving us such a great review, it's really appreciated!
I am pleased to hear that Lily was helpful in finding out what doors you already have to match them, and getting them to you asap for when you needed! We're happy that you continue to use us to get all the doors you need:)
Spread the word!!
Kind Regards,
The Team at Internal Doors
Doors arrived damaged
Doors arrived damaged. All 4 doors that we purchased for nearly £700 all arrived in cardboard packaging which mostly looked intact and secure. I signed for the delivery and 4 days later the carpenters arrived to hand the doors. Upon opening the packaging the carpenters told me of significant damage to all the doors. The doors weigh roughly 35Kg and I am unable to fully lift and check all the doors leaving my trust in internal doors to deliver a sound product. I made internal doors aware of the issue I have and attatched many photos showcasing the extent of the damage. I was batted away with short email saying if not checked and informed of within 48 hours of delivery they cannot help at all. For a person unable to lift and check the doors until trades people arrive I find that it is a tough and unfair rule for all. I have been offered no compensation for even an offer to replace any of the doors.
5. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Internal Doors
Hello,
We understand your concerns, particularly regarding the difficulty in inspecting the doors immediately upon delivery. However, as outlined in our terms and conditions, we do request that any issues or damages be reported within 48 hours of receipt to ensure that we can address them promptly and efficiently. This policy is in place to help us quickly resolve any issues related to transit or manufacturing.
We advise that goods are to be checked over within 48 hours of receipt both online and over the phone. Our Customer Service team follows this policy to maintain consistency and fairness in handling all claims and we can see that your queries were addressed both politely and promptly.
Sadly, if the goods are signed for as ok and are left onsite without any issues being reported, it is difficult for us to determine what happened.
To re-iterate, we advise all of our customers that goods are to be checked over in full within 48 hours of receipt to ensure that they are happy with the goods. If this is not possible, we can of course discuss a more suitable delivery date etc.
We regret that this situation led to dissatisfaction with our service and thank you for your feedback.
Kind Regards
The team at Internal Doors
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