Internal Doors Arvostelua 

I ordered from the company on the 24/08/2026 with an estimated delivery date of the 22/09/2026. The delivery came as a complete surprise when it arrived on the 31/08/2026 without any communication.

As a result of this I couldn’t get my fitter to fit the doors that week. We discovered some damage on the door then when we could fit the doors on 07/09/2026 but internal doors have refused to replace as it’s gone over their 24h policy even though they acknowledged that they didn’t send communication about the new delivery date.

Internal Doors web site promises all sorts of things they do not deliver on. We ordered a door from them 5 days ago and later on the same day we ordered a door lining kit. We were excited when we got a prompt email from them saying that our door was ready for dispatch and would be delivered in 3-5 working days. Accordingly we instructed the builder that was going to fit the door to an ensuite bathroom he was making for us to come on the 4th day after supposed dispatch of our door. When no door had arrived we phoned internal doors who said that their delivery company had told them that the delivery would actually be in the middle of the following week. We told them that was not what we had signed up for and said we would have to think about whether we needed to cancel the order and go somewhere more reliable. Soon after this phone call we were called by the actual delivery company who told us that in fact Internal Doors had only told them about our order that very morning! We rang back to Internal Doors and were met with a very defensive assistant who basically blamed us for their lack of communication with the delivery company because we had made our order in 2 separate parts. So giving them more business actually penalised us. They then agreed that there had been mix up on their part but were not prepared to offer any recompense. When we asked to speak to a manger we were told none were available. When we asked to speak to customer services we were told they were not available. Very defensive and looking to shift the blame onto us. We cancelled the order. Be very careful of this company, it seems from other reviews that this defensive attitude and poor customer service has been experienced by numbers of people.

As a trade customer, this has been a very disappointing experience. The extremely slow dispatch and delivery have delayed our entire project and caused unnecessary disruption. Communication has been poor throughout, with very rude customer service and great difficulty getting clear answers or updates. We expect much better service from a supplier that works with trade professionals. Unfortunately, we won't be using Internal Doors UK again.

I ordered a solid pine ledge and brace door, and it was exactly what we were looking for. The door looks great and the price was very reasonable. It fit perfectly into my frame without any issues. There was a small problem with the delivery date, but Jesica was very helpful and made sure the door arrived on time. I would be happy to order from them again.I ordered one of those solid pine ledge and brace doors and it is exactly what we were hoping for. Very nice looking door for very good price. The door fit into my frame very good with no issue, and for the problem I have with delivery date, Jesica was helpful in making sure the door I ordered arrive in time.Would be happy to order from them again.

We recently ordered a fire-rated oak internal door along with intumescent strips and fire-rated hinges for a home kitchen conversion project. The door itself is good quality — solid, well finished, and clearly built to the correct standard. The accessories also felt durable and compliant, which gave us confidence once everything was installed.However, the experience wasn’t completely smooth. While the products are good, we struggled to get clear guidance on installation requirements for fire doors, particularly around what to look out for when fitting and the differences in fitting a fire door compared to a normal one. Customer service were polite but couldn’t provide detailed technical advice. For something as important as fire safety, clearer installation support or documentation would really improve the overall experience.

We ordered from Internaldoors after some research. We found Jessics helpful and knowledgeable. We ahd 11 doors and they are now fitted - they have gretaly enhanced the look and feel of our home. The doors are good quality and are excellent value for money. All concerned were friendly, helpful and efficient. We would most certainly recommend you to others. Thanks for a great product and great service

Liz and Pete

I checked my order by phone, which turned out to be very useful.
The staff are very knowledgeable and gave me the advice I needed to make the best decision, very helpful.

Excellent customer service an amendment to my order had to be made which was immediately actioned. Also Refund given immediately.

Layla who we dealt with was very informative and very helpful it made all the difference from getting the doors from here rather than other competitors

Excellent quality doors which were promptly delivered. I then had some issues with the install as it turned out I was going for a non-standard fit, Chloe and the team were exceptionally helpful, and despite it taking a whole lot of effort from both them and their suppliers to resolve, she persevered with tenacity and made sure I was able to get the additonal parts I needed. I'd imagine most other companies would've fobbed me off, so was delighted with the support I received, and cannot recommend them highly enough.
I have more internal doors to purchase in future when I hit phase 2 of my project, and there's no question I'll be coming straight back to them when I'm ready.

Great customer service from Layla. Would have been 5 were it not for the payment system - rather than a simple direct payment I had to use a link which initially took me to gym membership at £59.99 a month.
Care needed when payment is attempted!

So many positive comments- great customer service (Layla), great products (the doors look amazing) and a really quick turnaround.

I would not even bother looking around for future projects

COULD NO FAULT THE COMPANY IN THE WAY THEY SORTED OUT MY DELIVERY CHLOE IN CUSTOMER SERVICES WAS SO POLITE AND HELPFUL TO ME AND KEPT ME IN TOUCH ALL THE TIME IN HELPING WITH MY PROBLEM CANT THANK HER ENOUGH

After buying 8 doors from this company we found one damaged at point of fitting The company refused to own this problem after a number of emails later 20 pound refund or discount given. When ordering the replacement new door to match the rest in the house, a charge of 40 pound delivery what a kick in the teeth when the original order was free delivery due to value. New door has been delivered removed the packing to find this door also has two areas of damage. This company has no care about the product quality sent to you or any consumer rights once they have your well earned money.

Layla Baler was great to deal with very patient and knowledgeable.

Disappointing they sent the wrong doors when I specifically emailed sales to make sure the correct size is sent but still could not get it correct. Contractor had to be cancelled to install doors due to incorrect size.
Now I will have to wait another week before delivery if correct doors arrive.

5 star service from Layla today! Patience and great customer service - thank you.

To start, I ordered a pack of skirting board (4 boards in total) and a set of architrave. Waited nearly 3 weeks for delivery after being told they were in stock to begin with, then there was a system issue due to a new IT programme which caused more delays. I requested my delivery back which was accepted and a refund issued, problem solved or so we thought. I waited the 3 hr timeslot for delivery and it didnt turn up. This was chased with the CS team who then advised it was delivered but had been delivered to our billing address instead of the shipping address. I arranged a van to collect this myself and once we had the order it was then we realised every single piece of skirting was damaged, white marks imprinted into skirting, multiple chips and the veneer not pulled over the back. Not one board usable. After contacting the customer service team a replacement was offered along with me requesting half my money back which was again issued. Great! Waited 5 working day for the 2nd delivery and once again each board damaged. I emailed to request a full refund and to collect the 2nd order. Where it stands now a weeks later, there has been no collection and still no refund. Internal doors are refusing to refund me until the collection has been made but don't seem to be in a rush to collect when the order has been here waiting for 6 days. I have dealt with J*** and W**** and both have had a poor attitude and dont seem to care in the slightest. Chloe has been dealing with my complaints, lovely and helpful but doesn't leave my complaint with any colleagues when going on annual leave which further delays my outcome. I am currently awaiting a manager call back. Update- no outcome from the manager callback but the skirting was picked up eventually on the 7th working day. Full refund was provided which we didnt receive till the week after

I recently ordered a set of internal French doors, and while one of the doors unfortunately arrived with a small chip and some paint missing, I was really impressed with the customer service throughout the entire process.

From the point of order through to delivery, every team member I spoke with at Internal Doors was professional, helpful, and genuinely went above and beyond to support me. Although I was hoping for a slightly higher refund due to the issue, I appreciated the quick and respectful communication I received, which made the situation feel much easier to manage.

Special thanks to Chloe for her rapid response and for coordinating everything so efficiently, and to April and Tegan at Deanta for their support behind the scenes. Sometimes it's not just about the product, but the people who help resolve problems and in this case, they really showed how much they care about customer satisfaction.

Thanks again to the team your efforts made a real difference!

Door arrived damaged and also had build faults. Company declining to offer help, replace or refund.