Great customer service Great value for money Will be returning and recommend this company if you’re looking for logs
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The wood received has always been of good quality from instant logs. My only grumble with my last delivery was that I had ordered 2 bulk bags and expected them to arrive as per the picture on the o... Näytä lisää
Yritys on vastannut
Delighted with Instant Logs. fast delivery very helpful delivery driver and super logs. 10/10 Thank you Kathy Hudson
This is a great company, the only one I know that delivers high quality kiln dried logs for log burners normally the next business day. Other companies I've tried all take weeks usually. The couriers... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Polttopuutoimittaja
- ja myös
- Kiinteän polttoaineen tuottajat
- Kivihiilen toimittaja
- Lämminvesivaraaja- ja lämmityspalvelut
- Polttoainetoimittaja
- Puutavaraliike
Yrityksen kirjoittama
At Instant Logs, we are proud to be a trusted supplier of high-quality firewood logs, wood pellets, and briquettes across the UK. We are Ready to Burn approved, ensuring that all our products meet stringent quality standards for efficiency and environmental responsibility. Where applicable, we also offer FSC-certified products, demonstrating our commitment to sustainability and responsible sourcing. Our range includes low-moisture kiln-dried logs, which provide superior burning performance with reduced emissions. We supply firewood logs in a variety of hardwoods, including ash, birch, oak, and hornbeam, ensuring we cater to different preferences and heating needs. For added convenience, we offer our products in various formats, including bulk bags, nets of wood, and heat logs such as Shimada and Pini Kay. In addition to firewood logs, we provide premium wood pellets and briquettes, perfect for biomass boilers and wood-burning stoves, offering long-lasting heat and high efficiency. Whether you're looking for bulk orders or more convenient packaging, we ensure fast and reliable delivery to keep your home warm all year round. At Instant Logs, we pride ourselves on exceptional customer service and the quality of our products. We strive to offer the best heating solutions, whether you're after heat logs, briquettes, or wood pellets, with sustainability at the heart of everything we do. Choose Instant Logs for reliable, eco-friendly fuel.
Next Day Delivery
Yrityksen kirjoittama
- Need your products quickly?
- Need your firewood logs, wood pellets, or briquettes fast? At Instant Logs, we offer a reliable next-day delivery service, perfect for when you need high-quality fuel in a hurry. Whether it's a bulk order of logs or a few nets for convenience, we ensure your products arrive quickly so you're never left out in the cold. Trust us for fast, efficient delivery when you need it most!
Yhteystiedot
Stanmore Industrial Estate, UNIT 3, WV15 5HP, Wolverhampton, Yhdistynyt kuningaskunta
- 0121 389 8536
- info@instantlogs.co.uk
- instantlogs.co.uk
4,8
Erinomainen
316 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
This is the 5th delivery of logs this…
This is the 5th delivery of logs this year. Outstanding service simple to order and next working day delivery you even get to keep the pallets for kindling.
30. maaliskuuta 2025
Vastaus yritykseltä InstantLogs
Hello Ian,
Thank you so much for your continued support! We're thrilled to hear you're happy with the service and the convenience of next-day delivery. It's great that you’re also making use of the pallets for kindling. We truly appreciate your feedback and look forward to delivering more logs to you soon!
Kind Regards,
The Instant Logs Team
Vastaus yritykseltä InstantLogs
Hello Andrew,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our communication and delivery. We're also glad you’re happy with the product.
Kind Regards,
The instant Logs Team
I've been buying logs for years
I've been buying logs for years, and InstantLogs stands out with quality products, good value, and swift delivery from instantlogs. Their birch logs ignite easily without kindling, and their kiln-dried options burn cleanly. Though delivery timings were sometimes delayed, I’d still highly recommend them for their reliable service and helpful staff. Four stars!
23. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä InstantLogs
Hi Darren,
Thank you for your kind review! We're thrilled to hear that you've been satisfied with the quality of our products, the value, and the service. Your feedback is greatly appreciated, and we’re so glad to have earned your trust. Thanks for recommending us!
Best regards,
The Instant Logs Team
Good communication between the company…
Good communication between the company and myself. Delivery was as promised and good quality logs.
18. maaliskuuta 2025
Vastaus yritykseltä InstantLogs
Hello Norman,
Thank you! We're thrilled to hear that you had a positive experience with our communication and delivery. It's great to know that you're happy with the quality of the logs. We appreciate your feedback and look forward to serving you again in the future!
Kind Regards,
Instant Logs Team
The team were very accommodating for a…
The team were very accommodating for a particular request and delivery was very quick! Great service.
7. maaliskuuta 2025
Vastaus yritykseltä InstantLogs
Hi Douglas,
Thank you so much for your kind words! We're thrilled to hear that our team was able to accommodate your request and that the delivery was quick. We always strive to provide great service, and your feedback means a lot to us.
Best regards,
Instant Logs Team
You tried to get me to buy a giant bag…
You tried to get me to buy a giant bag of logs, which I NEVER ordered. Somehow you had hijacked an order to a local supplier in North Yorkshire and even took payment from me!
Good service my a..e.
11. maaliskuuta 2025
Vastaus yritykseltä InstantLogs
Hello David,
Thank you for your feedback, and we’re sorry you feel this way we would however like to clarify the series of events that we did discuss with you at the time to help you understand what had happened and try and settle any reservations etc you were feeling.
Our records show, your order was placed by you on the website at 4:40 pm, which is after our offices close at 4pm.
All orders are processed by our team up until 2 pm each day, and unfortunately, any orders placed after that time are not processed until the following day. This is to be able to offer the delivery options that we do covering the UK nationwide.
We want to stress that there was no "hijacking" of your order. The order was placed by you through our website, but as explained because of the timing of which is also stated on the website it wasn't processed that day, as it fell outside of our order cut-off time. We understand that this might have caused some confusion, but this was simply a matter of timing, and not any error or mishandling on our part.
As soon as we returned to work the following morning and was working on processing your order you contacted us to express your concerns and we therefore processed a refund for your payment immediately and reached out to discuss this all with you, as we do with any situation that requires resolution.
Whilst this wasn’t an issue caused by us, we always strive to ensure that our customers are satisfied, and we appreciate your understanding.
We truly value your business and hope this explanation clears up any misunderstandings. If you have any further questions or concerns, please feel free to get in touch with us. We’re here to assist and help with any additional needs you may have.
Kind Regards,
Instant Logs Team
Great experience
I was very happy with the service I received. The quality of the logs is great. The logs arrived the next day and the courier was extremely helpful.
6. maaliskuuta 2025
Vastaus yritykseltä InstantLogs
Hi Naomi,
Thank you for the wonderful feedback! We're so glad to hear you were happy with both the quality of the logs and the service you received. It’s great to know the next-day delivery and helpful courier made your experience even better! We truly appreciate your support.
Best Regards,
Instant Logs Team
Professional, efficient, lovely people
Lovely lady answering the phone at Instant Logs. Bent over backwards to help me on suitable delivery slot.
Delivery company driver could not have been nicer or more helpful.
2. maaliskuuta 2025
Vastaus yritykseltä InstantLogs
Hi Gaynor,
Thank you for your kind review! We’re delighted to hear that our team at Instant Logs was able to assist you and make your experience a positive one. We take great pride in offering helpful and friendly service, and it’s wonderful to know that we could meet your needs. We’ll be sure to pass along your compliments to everyone involved. If you ever need anything else, we’re always here to help!
Kind Regards,
Instant Logs Team
Greate service
Excellent service,good contact with the driver.
Fast delivery and good price.
Thank you
Kamila
23. helmikuuta 2025
Vastaus yritykseltä InstantLogs
Hi Kamila,
Thank you for your fantastic review! We're so glad to hear that you were happy with our service, from the communication with the driver to the fast delivery and great price. We truly appreciate your feedback and look forward to serving you again in the future!
Kind Regards,
Instant Logs Team
Logs
Logs. Logs. As repeat customer, don't expect any further discounts. You buy once, you get the discount
28. helmikuuta 2025
Vastaus yritykseltä InstantLogs
Hi Colin,
Thank you so much for your feedback! We truly appreciate your continued support as a repeat customer.
Kind Regards,
Instant Logs Team
Vastaus yritykseltä InstantLogs
Hi Lucy,
Thank you for the great review! We're glad to hear you were satisfied with the logs, pricing, and delivery time. Your feedback means a lot to us!
Best Regards,
Instant Logs Team
Very friendly and helpful company who…
Very friendly and helpful company who made sure I knew just when my two hour slot was going to be to deliver the logs, and driver very helpful in getting the logs to the place I needed them . Would really recommend this company for the service they provide, and the logs are excellent for wood burning stove.
22. helmikuuta 2025
Vastaus yritykseltä InstantLogs
Hi Vanessa,
Thank you for sharing your positive experience! We're so happy to hear that the delivery went smoothly and that the driver was able to assist you in getting the logs where you needed them. It's great to know the logs are working well for your wood burning stove. We really appreciate your recommendation and are glad to have been of service.
Thanks again for choosing us!
Best regards,
Instant Logs Team
Good service and product
14. helmikuuta 2025
Vastaus yritykseltä InstantLogs
Hello Huey,
Thanks for the kind words. We're glad to hear you're happy with both our service and products. We appreciate your feedback and look forward to serving you again soon!
Best Regards,
Instant Logs Team
Great logs!
5. helmikuuta 2025
Vastaus yritykseltä InstantLogs
Hi Natalja,
Thanks so much! We're glad you liked the logs. We appreciate your feedback!
Best Regards,
Instant Logs Team
Great Service
Great Service. Delivered as promised. Friendly delivery driver too. Great!
12. helmikuuta 2025
Vastaus yritykseltä InstantLogs
Hi Sarah,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service and that our driver made a positive impression. Hope to see you again soon!
Best Regards,
Instant Logs Team
Hardwood logs
Hardwood logs ! We bought a crate of hardwood logs this time and there are great! Delivery was quick and on time
4. helmikuuta 2025
Vastaus yritykseltä InstantLogs
Hi Jacqui,
Thank you for taking the time to leave us a review! We're thrilled to hear you're happy with the hardwood logs and that the delivery was prompt. Thanks again for choosing us, and we look forward to your next order!
Best regards,
Instant Logs Team
Vastaus yritykseltä InstantLogs
Hi Tom,
Thank you! We're so glad to hear that you had a great experience with us. We really appreciate your kind words about our team and the quality of our logs. We look forward to serving you again soon.
Best Regards,
Instant Logs Team
Well Managed
My order was well managed and the delivery went well. The delivery driver was excellent. The logs stack well and are good and dry.
10. helmikuuta 2025
Vastaus yritykseltä InstantLogs
Hello Ian,
We're thrilled to hear that you were satisfied with our product and service. We sincerely apologise that our pricing didn’t align with your expectations after exploring other options. We regret any disappointment regarding the price. As mentioned, we’d be more than happy to accommodate a price match on this occasion. If you could kindly provide us with the details of where you found the same product at a better value, we’ll do everything we can to assist you.
Best Regards,
Instant Logs Team
Order arrived on time and driver was…
Order arrived on time and driver was very helpful
5. helmikuuta 2025
Vastaus yritykseltä InstantLogs
Hi Joyce,
Thank you for your kind words. We're thrilled to hear that your order arrived on time and that the driver was helpful. We truly appreciate your feedback.
Kind Regards,
Instant Logs Team
Vastaus yritykseltä InstantLogs
Hi Colin,
Thanks so much for the fantastic review! We're glad to hear you had a great experience, and we can't wait to welcome you back next time!
Best regards,
Instant Logs Team
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