I hate to leave such a review. The initial contact with the company was excellent. They rearranged delivery easily. But the delivery was shocking; smashing the door at 9am, only my wife and daughter i... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Great customer service Great value for money Will be returning and recommend this company if you’re looking for logs
Yritys on vastannut
Delighted with Instant Logs. fast delivery very helpful delivery driver and super logs. 10/10 Thank you Kathy Hudson
Yritys on vastannut
This is a great company, the only one I know that delivers high quality kiln dried logs for log burners normally the next business day. Other companies I've tried all take weeks usually. The couriers... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Polttopuutoimittaja
- ja myös
- Kiinteän polttoaineen tuottajat
- Kivihiilen toimittaja
- Lämminvesivaraaja- ja lämmityspalvelut
- Polttoainetoimittaja
- Puutavaraliike
Yrityksen kirjoittama
At Instant Logs, we are proud to be a trusted supplier of high-quality firewood logs, wood pellets, and briquettes across the UK. We are Ready to Burn approved, ensuring that all our products meet stringent quality standards for efficiency and environmental responsibility. Where applicable, we also offer FSC-certified products, demonstrating our commitment to sustainability and responsible sourcing. Our range includes low-moisture kiln-dried logs, which provide superior burning performance with reduced emissions. We supply firewood logs in a variety of hardwoods, including ash, birch, oak, and hornbeam, ensuring we cater to different preferences and heating needs. For added convenience, we offer our products in various formats, including bulk bags, nets of wood, and heat logs such as Shimada and Pini Kay. In addition to firewood logs, we provide premium wood pellets and briquettes, perfect for biomass boilers and wood-burning stoves, offering long-lasting heat and high efficiency. Whether you're looking for bulk orders or more convenient packaging, we ensure fast and reliable delivery to keep your home warm all year round. At Instant Logs, we pride ourselves on exceptional customer service and the quality of our products. We strive to offer the best heating solutions, whether you're after heat logs, briquettes, or wood pellets, with sustainability at the heart of everything we do. Choose Instant Logs for reliable, eco-friendly fuel.
Next Day Delivery
Yrityksen kirjoittama
- Need your products quickly?
- Need your firewood logs, wood pellets, or briquettes fast? At Instant Logs, we offer a reliable next-day delivery service, perfect for when you need high-quality fuel in a hurry. Whether it's a bulk order of logs or a few nets for convenience, we ensure your products arrive quickly so you're never left out in the cold. Trust us for fast, efficient delivery when you need it most!
Yhteystiedot
Stanmore Industrial Estate, UNIT 3, WV15 5HP, Wolverhampton, Yhdistynyt kuningaskunta
- 0121 389 8536
- info@instantlogs.co.uk
- instantlogs.co.uk
4,7
Erinomainen
317 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Pellet delivery
Rebecca called as promised, the pellets arrived at the arranged time, and the lovely delivery driver put the pallet exactly where I needed it.
Thank you
Penny Hay
31. tammikuuta 2025
Vastaus yritykseltä InstantLogs
Hi Penny,
Thank you so much for taking the time to leave such a lovely review! We’re thrilled to hear that Rebecca was able to stay in touch as promised, and that the delivery went smoothly. Our team works hard to ensure everything arrives on time and in the right spot, so it’s great to know the driver placed the pallet exactly where you needed it.
If there’s anything else we can assist with in the future, please don’t hesitate to reach out. We truly appreciate your business!
Thanks again,
Instant Logs Team
Fast delivery
Fast delivery, even to remote Highlands of Scotland! Good communication and customer service.
25. tammikuuta 2025
Vastaus yritykseltä InstantLogs
Hi Terry,
Thank you for your kind words! We're so pleased to hear that we were able to deliver quickly to the Highlands of Scotland, and that you were happy with our communication and customer service. We always strive to make sure every delivery goes smoothly, no matter the location.
Thanks again for choosing us, and we look forward to serving you in the future!
Best regards,
Instant Logs Team
Arrived quickly and will use again
20. tammikuuta 2025
Vastaus yritykseltä InstantLogs
Hi Mr Barton,
Thank you for your feedback! We’re glad to hear your order arrived quickly and that you plan to use us again. We look forward to serving you in the future!
Best regards,
Instant Logs Team
Quick delivery and great service
13. tammikuuta 2025
Vastaus yritykseltä InstantLogs
Hi Lisa,
We really appreciate you taking the time to leave a review! It's great to hear that you were pleased with both the delivery speed and service. Thanks for choosing us, and we look forward to helping you again in the future!
Best regards,
Instant Logs Team
My son has used this company before and…
My son has used this company before and recommended them. Very quick delivery and no problems ordering.
10. tammikuuta 2025
Vastaus yritykseltä InstantLogs
Thank you so much for your kind review! We're thrilled to hear that your son recommended us and that you had a positive experience with our service. Quick delivery and a smooth ordering process are what we strive for, and it's wonderful to know we met your expectations. We look forward to serving you again in the future! 😊
Good price, well packed
Good price, fast delivery. Well packed and easy to pick up.
9. tammikuuta 2025
Vastaus yritykseltä InstantLogs
Thank you so much for your kind words! We're delighted to hear that you found our pricing reasonable and appreciated the fast delivery. Ensuring your order is well-packed and easy to handle is a top priority for us, so it’s great to know we hit the mark. We look forward to serving you again soon!
Unhappy
Delivery system is excellent, but I am not so happy with my last delivery of Birch logs, chosen because website states good for log burning stoves and logs are approx 25cms log, which they were on my previous delivery, but this delivery they are mostly 28-30 cms long and won’t fit straight on in my stove.
21. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä InstantLogs
Thank you for your feedback and for highlighting both the positives and your concerns. We are pleased to hear you’re satisfied with our delivery system but regret that this batch of Birch logs did not fully meet your expectations.
While our logs are advertised as being approximately 25cm, there can occasionally be some natural variation, and it seems you’ve received a batch on the longer side. We sincerely apologize for any inconvenience this has caused, especially in using them with your stove.
To make this right, we would be happy to offer you a discount as a gesture of goodwill. Please reach out to us at info@instantlogs.co.uk, and our team will assist you promptly.
We value your business and appreciate your understanding. Thank you for bringing this to our attention so we can continue improving our service and product.
Excellent Service
Very quick delivery, no delivery charge. Great value for money. Would buy again.
13. tammikuuta 2025
Vastaus yritykseltä InstantLogs
Thank you for your kind review! We're so pleased to hear you enjoyed our quick delivery, free shipping, and great value. We look forward to your next purchase!
Vastaus yritykseltä InstantLogs
Thank you for your kind words! We're thrilled to hear that you had an excellent experience. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Excellent quality Oak logs perfectly…
Excellent quality Oak logs perfectly packed in large nets delivered on a pallet that can be used for making kindling!
Delivered onto my drive with no fuss.
I will be buying more.
Excellent value for money.
27. joulukuuta 2024
Vastaus yritykseltä InstantLogs
Thank you so much for your wonderful feedback! We're delighted to hear that you’re pleased with the quality of our oak logs and the convenience of the packaging and delivery. Your satisfaction and kind words mean a lot to us, and we’re thrilled to have met your expectations. We look forward to your next order and are committed to continuing to provide excellent value and service. Thank you again for choosing us! Stay warm!!
Fantastic service
Fantastic service, great logs at a good price. I’ve ordered both birch and oak.
26. joulukuuta 2024
Vastaus yritykseltä InstantLogs
Thank you for your wonderful review! We're thrilled to hear you were happy with our service and the quality of our birch and oak logs. It’s always our goal to provide great products at a good price, and we’re glad we hit the mark for you. Stay warm!
Great service & very helpful
1. tammikuuta 2025
Vastaus yritykseltä InstantLogs
Thank you for your kind words! We're so pleased to hear you found our service helpful. It’s always our pleasure to assist, and we look forward to serving you again in the future! 😊
Vastaus yritykseltä InstantLogs
Thank you for your feedback! We're delighted to hear you’re happy with the quality of the logs and the timely delivery. We appreciate your support and look forward to serving you again in the future!
Vastaus yritykseltä InstantLogs
Thank you so much for your kind words! We’re thrilled to hear that you found the ordering process easy and the delivery fast. Your satisfaction is our top priority, and we're delighted to have met your expectations. Stay warm!
lovely load of logs ,good value ,prompt…
lovely load of logs ,good value ,prompt delivery, only complaint was nobody told me approx time of delivery despite being specifically asked too .
14. joulukuuta 2024
Vastaus yritykseltä InstantLogs
Thank you so much for your kind words about our logs, value, and prompt delivery! We’re thrilled to hear you were pleased with the quality and service overall.
We sincerely apologize for the inconvenience regarding the delivery timing. We understand how important it is to have clear communication, especially when requested. We use a 3rd party haulage company to fulfil our deliveries and will be reporting your comments back to them to ensure it doesn't happen again.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again!
Vastaus yritykseltä InstantLogs
Thank you for your kind words! We’re glad to hear that the wood met your expectations and does the job. Providing prompt service is important to us, and we appreciate your feedback. We look forward to serving you again
Sneaky price increases
Really fast delivery and very helpful! However logs are tiny with a real lack of larger hardwood. Also watch out for price increases. I paid £139.00 for a bulk bag, this same bulk bag is now £159.00 just a few weeks later. I noticed their Black Friday offer was 10% off however they had whacked the price by £10 at that point anyway so wouldn't be a saving at all. I was going to order another bulk order before Christmas however with the price now being what it is I will look for another supplier.
17. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä InstantLogs
Thank you for sharing your experience with us. We're delighted to hear that you appreciated the fast delivery and helpful service!
We’re sorry to hear about your concerns regarding the size of the logs and recent price changes. The mixed hardwood bulk bags are a completely random mix of hardwood sourced from all over. It is fairly unheard of and we do random spot check all of our products but if your order lacked larger logs then that is extremely strange and incredibly unlucky! If you want to contact our customer support we would be more than happy to discuss some compensation as a gesture of good will for your disappointment, but I can assure you this is not the case as a standard.
As for the price, we are consistently searching to source wood at the best possible price and our retail price is a direct reflection on the price we were able to source that batch at, you must of caught the end of our summer pricing at £139 but unfortunately we cannot buy wood that cheap today.
If you'd like to discuss your experience further or explore options, please feel free to reach out to our team. We’d love the opportunity to help!
Vastaus yritykseltä InstantLogs
Thank you for your feedback! We're thrilled to hear that you had a quick and easy purchase experience. Your satisfaction is our priority, and we look forward to serving you again in the future!
No complaints here!
Very easy to order. Great communication and trouble free delivery.
The wood burns beautifully so we’ll be warm and toasty this winter
8. joulukuuta 2024
Vastaus yritykseltä InstantLogs
Thank you for your lovely review! We're so glad to hear that the ordering process was easy, communication was smooth, and delivery was hassle-free. It's wonderful to know the wood is burning beautifully and keeping you warm and cozy this winter. We truly appreciate your support, stay warm!
Vastaus yritykseltä InstantLogs
Thank you for your kind words! We're delighted to hear that you were pleased with our service. Your satisfaction is our priority, and we look forward to serving you again!
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