Ingersoll 1892 - UK Arvostelua 488

Vastaus yritykseltä Ingersoll 1892 - UK

14. huhtik. 2026

Many thanks for your feedback, and please accept our apologies for the inconvenience caused.

Upon checking the tracking status on the Royal Mail website, it shows that a delivery attempt was made on 10 April; however, as no one was available to receive the parcel, it was returned to the local delivery office for re‑delivery. Royal Mail has since attempted delivery again, but as no safe place instructions were provided, the parcel has been returned once more to the local delivery office.

Please find the tracking link below confirming this information. There is also an option available to select how you would like to receive the parcel (re‑delivery or collection). Kindly confirm your preferred option so the parcel can be delivered or collected accordingly.
https://www.royalmail.com/track-your-item#/tracking-results/VF893104767GB

Should you require any further support, please feel free to contact our service team at service@ingersoll1892.com.

Kind Regards

Vastaus yritykseltä Ingersoll 1892 - UK

11. maalisk. 2026

Many thanks for your message, and apologies for any confusion.

The watch is supplied with a warranty card containing a QR code. When scanned, this will direct you to the registration page and product manual for your model.

For convenience, please find the direct links below to register your purchase and download the manual:
Warranty Registration:
https://ingersoll1892.com/pages/warranty

Product Manuals:
https://ingersoll1892.com/pages/product-manuals

Please note that you will first need to create an account in order to register your purchase.
Also, the model reference begins with the letter “I” (India) — not the number "1" — followed by five digits.

If you require any further support, please feel free to email our service team at:
service@ingersoll1892.com

Kind Regards

Vastaus yritykseltä Ingersoll 1892 - UK

30. tammik. 2026

Many thanks for your message, and please accept our apologies for the inconvenience.
We can confirm that the shipment for your order has already arrived in South Africa and is currently awaiting customs and duty payment. Please see the tracking links below, which show the latest status updates:

https://globaltracktrace.ptc.post/gtt.web/

https://trackingnew.postoffice.co.za/?ParcelId=LA966796261GB

https://parcelsapp.com/en/tracking/LA966796261GB

We kindly request that you contact the South African Postal Service to arrange the payment of the customs and duty charges so that delivery can proceed.

Kind Regards

Vastaus yritykseltä Ingersoll 1892 - UK

5. helmik. 2026

Many thanks for your feedback.
We kindly request that you email our Service & Technical Team at service@ingersoll1892.com, and they will be able to provide further support and troubleshooting advice to help resolve this issue.

Kind Regards

Vastaus yritykseltä Ingersoll 1892 - UK

16. tammik. 2026

Many thanks for your feedback, and please accept our sincere apologies for this inconvenience.
As mentioned in our previous communication, Royal Mail unfortunately misrouted the shipment to the USA. We have been actively liaising with Royal Mail, and they have confirmed that the shipment has now been transferred and dispatched from their USA hub to Johannesburg, but it is still in transit.
Please see the tracking link below for confirmation:
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LA966796071GB
Please rest assured that we are continuing to work closely with our carrier to ensure your shipment is delivered to South Africa as soon as possible.
If you need any further assistance, please let us know.
Kind Regards