Indigoairlines Arvostelua 

Indigo air line is very bad their service and staffs are so care less .
I booked my flight from Qatar airline and it partly operated by indigo they missed my luggage in to the doha airport and when I reached to my final destination they said they forgot to put in to the plane and still date I did not receive my bag as they said they send it to my home address and still I didn’t receive and all my holidays essential things in to bag and as I did not receive my bag I have purchased all those things on very high cost so I request to all reader and whoever want to booked flights journey please read all the airline reviews and then booked please please because this kind of situation will happed you can’t enjoy your holidays because they give lost of headache
Thank you

What is going on with this airline.. has anyone ever experienced flying on time…. i haven't.... they cancel flights without informing customers even if it's more than 24 hours they don't even offer a room for the night... 1.5 years ago it cost me over €5000 to get home in lost plane tickets. I would strongly recommend using another airline, as you can NEVER count on them to fly, and there is absolutely no help from the company.... They don't care if you have another flight connection.... Really bad service!!!! 🤬🤬🤬

I recently flew with Indigo and had one of the worst experiences I have ever had in all my years of taking flights. The flight was from Goa International Airport to Mumbai International Airport, my final destination was HCMC in Vietnam and I had made a reservation with another airline for the onward journey from Mumbai to HCMC. As I had to collect my luggage and check in again in Mumbai to get on the connecting flight I gave myself nearly 4 hours for the self transfer. The issue started when we were waiting for the flight to take us from Goa to Mumbai, I recieved a message on the morning of the flight to tell me the flight was delayed by 30 minutes but that didn't seem like a big deal as I had given myself some time for the connection in Mumbai. I arrived at the airport on time and was waiting for the flight like the other passengers, as it got closer to the departure time they were telling us it was going to be delayed even further as there were some issues in Mumbai with the traffic control. We waited and waited and occasionally got updated with the times of the departure but nothing definite. After about 2 and a half hours we finally got told the flight had arrived in Goa and we would be leaving soon after but the reality was very different. We were told to board the flight but then had to wait for the boarding, then we had to wait for take off. Eventually we took off but when we got to Mumbai we had to circle the airport for about 30 minutes before we could land. When we finally touched down in Mumbai we were about 3 and a half hours late and needless to say I had missed my connecting flight. I got very little sympathy from the Indigo customer care people and was basically told to go away and sort out the missed connection by myself and to but a new ticket for a flight to HCMC as there was nothing they could do to help me. I felt very let down with their attitude and dismissive comments, almost blaming me for missing my connecting flight when it was so oviously their fault for the delays. I will never make anther booking with this airline.

Extreme bad experience with Indigo and lost money:
We booked for Indigo flight code-sharing with Turkish airlines for our recent trip to India. Our routing was Copenhagen-Istanbul-Mumbai-Cochin and return by same route ie. Cochin-Mumbai-Istanbul-Copenhagen. We booked our ticket through Indigo. Only Copenhagen-Istanbul and Istanbul-Copenhagen flight during return was operated by Turkish airlines. However, it was one ticket, and all booked through Indigo.
During our return, both at Cochin and Mumbai airport, Indigo personnel assured that boarding pass for Istanbul to CPH will be issued at Istanbul transit area by Turkish Airlines. Indigo couldn’t get pass, but they told us that no serious issues. When we reached Istanbul transit counter of Turkish Airlines, they informed us that there is no booking in their system, although I had fully confirmed ticket from Indigo. Naturally Turkish airline asked us to solve the problem with Indigo. We went to Indigo counter at transit, but they didn’t do anything. We called Indigo, India over phone for total for about 3 hours spending about 600 Euro, while they didn’t solve the problem until flight left Istanbul without us or didn’t give indication on what will happen to our journey from Istanbul to Copenhagen. Nothing else to do and not getting any response from Indigo on how to proceed, we made new booking with Turkish airlines for next day spending about Approx. 3000 Euro for 3 passengers. Additionally, to stay overnight in the airport we spent approximately 300 Euro to for hotel room inside terminal. After the journey we contacted Indigo for compensation, but they don’t want to take any responsibility except blaming Turkish airline, while Turkish airline say it is Indigo Airline problem. Clearly it is indigo airline issue as we had confirmed ticket from Indigo, and we had given enough time for Indigo to solve our issue. They were totally irresponsible.

Worst airline I have ever experienced.Not enough instructions on the website.After buying tickets they impose inappropriate conditions. Avoid this airlines.

I wish I had read these reviews before buying my ticket. They have unreliable airplanes, quite old and rickety in my view. An airline to avoid as their planes don't sound safe...the customer service is even worse, they don't care about the safety of female passengers flying alone. They have no issue with dumping you in the middle of the night at an airport, even though you were meant to land hours before at a safe time. Hence I would be avoiding this airline at all costs.

Bad service, redunds ar eso late

i booked tree days ago
still unable to know if i need to pass through the immigration or not in delhi . cathmandu office providing conflicting information with india office , impossible to get a phone call answered
incredible !

They smell vulnerability and make money out of you. I was travelling with 2 special needs children who are 5 years old from Chennai to trichy .
I had my flight booked for 7:35 and my previous flight from London was delayed by 2 hours.
I ended up bit late and reached indigo departure @ 6:40. I was refused entry stating as I can not go past check in and security in 10 minutes times.
I was desperate as I don't want to be stranded in the airport with no mobile(no Wi-Fi in airport too) for 3 hours with 2 exhausted non verbal childs for a 45 mins flight. I wasnt prepared as I had 4 hours gap between flights.
I literally pleaded to the guy in charge to let me take the flight @ 7:30. I was told to rebook ticket for 10:55 and he sarcastically asked me whats wrong with my kids as I told him we cant wait for 3 hours alone.\ with them
He point blank refused to allow me to board the flight. I had my boarding pass and even make seat reservation and check in luggage tags printed.
And made me pay Rs.7500 in spite of having enough time. Funny part if once I paid for next flight i was taken to the boarding lounge in 5 mins time in fast track check in and security. Why didnt they do it for 7:30 flight.
I never felt humiliated so much in life. They sensed my vulnerability and made me pay for next flight and wait for almost 4 hours for a 45 mins journey. I had no choice as I didnt even have internet to check my options. Never again. Would advice anyone vulnerable to avoid them like plague.

They told me that they will refund me soon but even after 3 months i didn't get it .

Massive drop in service level after Covid. Flight ticket was randomly cancelled and spent 1hr on phone. Just was told it was done by you and given a mobile number where OTP was sent, it wasnt even my number!

Sorry to see a good airline getting so bad.

Worst company ever 👎🏻 I booked a flight and it got canceled due to Covid-19 and they refused to refund me except a credit shell which I will never use because I am not from india

I booked the airlines from Visakhapatnam to hyderabad(indigo) and hyderabad to hongkong(cathay pacific) connectivity flight ,before booking the ticket I cal to customer care and asked about the baggage allowance,They said in the phone conversation 30kg baggage and 7kg is allowed for the entire trip,once I went for checkin bag they did not allow me 30Kg and they said they will allow only 15kg and asked me to pay extra baggage of 4500 rupees and I was shocked when I do the checkin because of emergency travel connectivity flight to catch is international flight, I payed 4500 rupees and they allow me to checkin,Please these airlines customer care is very bad they will give wrong information and ourself need to struggle EOD,I suggest please dont book this airlines any more.

Good airline, very responsive on facebook and twitter, resolved my issues quickly.

Flew from Istanbul to New Delhi but My bag didn't reach the destination. Was promised it would be delivered the next Day, but have been waiting 4 days now and No news from IndiGo. Despite several calls to them no info about my bags where abouts is available. Wouldnt recommend this airline in a million years.

It's punctual, it's clean, members of staff are friendly, the aesthetics are beautiful

Same professionalism and quality as the bigger airlines.