Indigoairlines Arvostelua 

I was thrilled when IndiGo launched its Manchester to Mumbai direct route and decided to give them a try for my trip on December 17, 2025. Although I had heard mixed reviews about their service, I wanted to experience it for myself. Unfortunately, the experience was quite frustrating.
My journey involved a layover in Delhi, which turned out to be a logistical nightmare. Unlike most international airlines, IndiGo does not automate baggage transfers. I had to clear immigration, collect my luggage, and re-check it myself. To make matters worse, I had to travel from Terminal 1 to Terminal 3 via a public shuttle bus, as the airline doesn't provide its own transit.
Because my flight from Manchester left 45 minutes late, the lack of support in Delhi meant I missed my 6:05 AM connection. IndiGo staff offered no help to prioritize me, and I was stuck waiting 11 hours for the next flight. I didn't get home until late Thursday night, essentially losing a whole day.

Missing a connecting flight seems to be a common occurrence with IndiGo, and there is zero support at Delhi Airport. International travellers are left to fend for themselves, queuing for a shared shuttle bus alongside domestic passengers. To make matters worse, there were no IndiGo staff members available at the terminal to help. We had to go from desk to desk ourselves in order to reschedule our missed flight.
The onboard experience was also lacklustre. There are no blankets or alcohol provided, even on long-haul flights. While I was lucky that my entertainment screen worked (many colleagues have complained theirs didn't), the food was only average.

I am not going to use Indigo airlines again for my visit to India.

Extremely worst customer service I have ever seen. Extremely rude to the passenger and giving false information . We have been waiting for 3 hours and they have not let us even pass through security. We stayed in line for 20 mins and when it’s hour turn they tell us to wait for 15 mins until we are called. Now it’s past 3 hours still nothing. Instead they are busy gossiping shut to one another and thinks we don’t understand them. And mocks the customer with their stupid rude tone. Never travelling again through this airline and no more transit in Mumbai. Extremely WORST service.

When we purchased our tickets from indigo airlines, we had two options: the one with 2 hours of layout and the other one with 13 hours of layout at Mumbai airport. We paid extra and purchased the one with 2 hours of layout. Then indigo airlines changed our ticket to the other one without paying us anything back. The strange thing is the flight we initally purchased is still operating and they don't allow us to take that one. Sounds like a scam

Worst experience I even had with an airline. Never flying with indigo again.

I booked my flight from Manchester to Mangalore via Delhi. But indigo airline got delayed for 2 hours due to which I missed my connecting flight. I had to book another ticket and wait for the whole day at Delhi airport. This caused me lot of inconvenience. Will never travel by Indigo. Never enjoyed my journey thinking that my flight will be missed. Also waste of my money.

Worlds worst airline. IATA should ban their licence.

Flight Review – Indigo 6E 0018 (Istanbul to Mumbai) | 24th August 2025, 7:20 PM

Very disappointing experience on this flight. The air hostesses were extremely rude and unhelpful throughout the journey. Basic courtesy and respect were completely missing, which made the long flight even more unpleasant. For an international route, this level of service is unacceptable. Indigo really needs to focus on training their crew for professionalism and passenger care.
Name of Air Hostess - Elita

I was denied boarding at Delhi Airport on July 15 due to an exit permit issue. That part is not under dispute. But what followed was a breakdown of communication and responsibility from IndiGo that cost me the second leg of my international flight (Istanbul–Oslo).

I explicitly asked IndiGo’s ground staff how I could avoid losing my full ticket. I was told the rebooking had been pre-processed and that I just needed to call once my permit was resolved. I was never informed I could cancel only the second leg of the journey—something I would have done immediately if I had known.

I went straight from the airport to the FRRO office. When I realized the process would take longer than expected, I followed the airline’s instructions and called to rebook. I was denied.

Only after I raised a complaint on social media, a representative from IndiGo contacted me by phone. He confirmed that I had approached the airport staff around 06:30 AM, and that at that time I could have cancelled the second leg. That option, however, was never presented to me. And now that I’m requesting a correction, the narrative has shifted again—IndiGo claims I never had that right.

This is not about fare policy. It’s about false assurances, omission of options I was entitled to, and inconsistent follow-up that resulted in real financial loss. What’s being offered now is a token refund that doesn’t reflect the market value of what I lost.

(Follow-up to my review from July 21)

Worst Experience with Indigo Customer Service
I made a mistake that booked for my employer connecting flight yesterday evening and today morning I can to know from the immigration it should be only Direct flight since her visa is CXLD, contacted head office customer service at India, the staff Abeshak wasn’t helpful at all, explained to him the situation and I asked I want to speak with Supervisor or Duty Manager but he wasn’t able to connect me with the because they are busy, as per their regulations that I can’t CXL the booking anymore before 5 hrs of the flight, however he still insisting he can’t connect me with them because they are busy, my with him was for 28 minutes and he still insisting can’t connect me with them, even explained to him if it’s emergency what will you do? No answer
Explained to him he can currently CXL the booking and send mail to the management to explain the situation and request to waiver 50% of the CXL fee as the booking was just made yesterday evening, but still not helping at any stage, I spoke to one of his colleagues earlier and requested for a call back and till now no call back received, then I have to CXL it myself since there’s no help, this was the first and for last time.

Indigo flight from Delhi to Istanbul is an absolute disaster and an embarrassment to an airline which has a good reputation within India for domestic travel. Delhi to Istanbul flight is a reflection of poor management and decision making. This flight is classed as a low cost international flight. On a seven hour journey the following items are absent 1) Blankets- who on earth made this stupid decision not to provide blankets on a 7+ hour journey 2) No entertainment system - the airline has a modern aircraft and a decent size screen but the entertainment system is deactivated (on a 7 hour flight) 3) Food is terrible and if you ask for a second helping of a soft drink, you have to pay. This is just pure stupidity. And to top it up, some of
the crew on board was outright rude. I accidently booked this ticket while booking Turkish Airlines from Delhi to Spain. Didn't realize the sector from Delhi to Istanbul was operated by Indigo. Next time I will check this and will never fly Indigo again.

Ce sont des voleurs, ils changent les vols et s'en foutent royalement des clients. Fuyez et ne passer pas par Go voyage ils travaillent avec eux !!!

I am beyond disappointed with the utterly terrible service I received from both Indigo and Qantas. I booked a flight through Indigo for my brother's family to travel from Bangalore to Brisbane, and instead of offering any reasonable solution, both airlines caused unnecessary stress and frustration.

Firstly, Indigo's handling of the situation was appalling. Rather than providing a straightforward rescheduling or cancellation option, they had my brother running back and forth across the airport for an entire day with his 5-year-old child, without any resolution or clear guidance. To make matters worse, Qantas refused to take responsibility or offer any assistance in rescheduling the second leg of the journey from Singapore to Brisbane. The sheer lack of professionalism and customer care is shocking.

My entire day was wasted, spending hours on phone calls with no resolution. In the end, $3,126 worth of money was completely wasted, and my brother and his family were subjected to an entirely avoidable ordeal. Both Indigo and Qantas have proven to be completely unreliable, and I would never, under any circumstances, recommend booking through them again.

This experience has been nothing short of a nightmare, and I am furious at how it was handled. Both airlines have shown zero regard for customer satisfaction, and I am left feeling completely helpless and dissatisfied. The level of incompetence and lack of accountability from both airlines is unacceptable.

I expect an immediate response and some form of compensation for this appalling service.
After sending back and forth making whole day phone calls at the end no solution.

Never again.

I have travelled from Istanbul to New Delhi. Food was very bad . there were no options , specially bad for family with children.

Our flight from Leh was cancelled at very short notice, no reason given
India air flights were unaffected so was not due to weather
Be warned if it’s important for you to have a reliable carrier, especially if you have to make a connecting flight DO NOT USE INDIGO!

I traveled from Mumbai to London. My flight was delayed by two hours due to air line operation problem, which resulted in me missing my connecting flight. Consequently, I had to wait for an additional five hours at Istanbul Airport for the next flight. I was disappointed with the level of service provided, as the airport staff did not assist me in securing an alternative flight. Furthermore, I had no way to communicate with my family regarding the changes, leaving them unable to pick me up in London. It is quite frustrating that your airline lacks a communication center in the UK for family members to obtain updates. Due to these circumstances, I missed my further commitment in the UK. I will not to use your airline again, as the service provided to passengers is inadequate poor and worst of all airlines. They also not bother to provide clarification on this issue. Indigoair does not possess the quality and capability to meet international service standards in comparison to other international airlines hence I WILL RECOMMNEND IF YOU WANT TO REACH SAFE DONT USE THIS WORST AIRLINES.

WORST!!! WORST!!! WORST
My luggage was lost and they are so careless that they don't even take the efforts to find the items. They are involved in clear daylight theft fraud where they remove items from bags after baggage checkin then do not help with case solving/closure.They act or falsely claim they have checked cctv footage and put the blame on passengers that they left the luggage items while security check.

Please use Indigo airlines only if you want flight delays, bad customer support and your luggage to be stolen

If you are traveling solo on a business trip and just have one cabin bag, it won't be allowed on the name of "flight is full and there is no space in cabin". This scam is done just before boarding and then to only see there are plenty of space.

Please understand a solo business traveller have just cabin suitcase just to ensure that they disembark quickly and reach work. With this scam had to wait for the luggage and even that was delayed

My routing was Heathrow to Mumbai to Phuket. I booked Indigo for Mumbai - Phuket. I tried to check in 24 hours before departure. Not possible as my credit card need to be verified. Mumbai airport at night is a hell hole. I tried to avoid this by changing flights without going through immigration. I checked with Indigo that this was possible and was assured that it was. On arrval at Mumbai the staff at the transit desk refused to check me in and directed me to the landside checkin. On my return leg again, I couldn't check in online. Not sure why. At no point was I asked for my credit card for verification.
The only positive thing I can say about this company is that the crew onboard were extremely pleasant.

The web check in has been designed to force you to pay for a seat. I have constantly tried to go through having checked the assigned seat box but I still end up with a bill for paid seats. Trying to chat with the bot is hopeless. All of the contact options are also useless. The email gets no response. The WhatsApp chat does not work. The link given by the bot to talk to a human also doesn’t work. In my opinion, this is all by design to cause exasperation to the point that the customer gives in and pays for a seat. What an underhanded, dishonest company.

9 hours delay
My flight suppose to take off from Istanbul at 20 but now 9 hours delay.Plus no information about luggage. My brother called them from India but no information.no call back as they have promised. Very bad service and irresponsible airline.
Now delay for 12 hours😡