IKEAArvostelua 

I almost have no words for how poor IKEA Greece's online and customer service is but I will try...

I placed an order (€600 including a €53 delivery charge) on the 09/07/24 and 14 Business Days later it has still not arrived. When I called last week the guy assured me 100% the items would be delivered today so I cut short a trip to be home. Today, nothing, no update, no SMS.
If you send an email, it goes unanswered, if you can get through on the telephone then they lie to you to get rid of you (the guy actually admitted today that they lied to me last week, this is a first!). I appreciate it's Greece and I can accept that things are a bit slower/more disorganised here but this is one of the biggest homeware companies in the world!

The attitude of customer service is so poor it practically defies description, "it's not my fault, we are doing our best, it's the delivery company's fault, try again later". They take no responsibility for their failures, don't apologise and leave you with zero confidence that they will do anything to resolve it, they truly care nothing for their customers.

If you want anything from IKEA then just go to the stores which do actually resemble the genuine company, for online shopping AVOID like the plague.

UPDATE: So the delivery finally arrived after 3.5 weeks. But IKEA still haven't updated the account page and then two days ago they called ME to ask if it had arrived! You couldn't make it up, absolutely hopeless!

The most unreliable chain to purchase items. The customer service full of lies and giving faulty promises. It's been more than 3 weeks and I am still waiting my money back and a refund. Honestly this company is really bad and stay away from them. Really disappointed from them l.

It was so wrong. I ordered ikea beds and sofa for my summer house in sithonia and paid delivery within 10 working days. Now it’s 14 working days without the answer when it will be delivered. I am sleeping on the floor with small kids (3 & 5) and they ruined my summer.

I have made an order in Ikea online order 20/6 -24. Payed a lot of money for it, and also payed for the delivery same day.
All I have got is an confirmation that my order has been successfully registered and an order number.
Then- nothing !! I have tried to call 100 times on the number 2168083400 but nobody answer or they say this number is not in use. I have sent several e- mails. No answer. What can I do? Can anyone please help? Worst customer service ever !

The worst customer service ever. Unreliable and honestly stay away from them. Don't buy anything from them. I am waiting for a refund which should have been processed by since the past x 2 weeks and I am waiting for an order which should have been processed by the beginning of July. Highly disappointed and if you value your sanity and peace of mind stay away!

Από 28/5/24 αίτημα επιστροφής κατσαρόλας που έβγαλε σκουριά μόλις έβρασα νερό. 3 emails 5 τηλεφωνήματα και αποτέλεσμα κανένα. Σήμερα 19/7/24 και ακόμα περιμένω. Έπρεπε να είχα διαβάσει τα σχόλια. Ούτε απ' έξω ξανά !!!!Ντροπή τους!

Delivery time is awful. It took more than a month to deliver the order and the boxes were smashed, we were lucky that only 4 products were broken and not more. I have been trying to replace these products but are not answering my emails and when I call they just say that they will call back, which they have not.

The worst ever experience from an online shop!

I've ordered at 26/06/24, the transport company had received the item from 29/06/24 and I've finally received the order at 09/07/24 (10 days later!) after having called multiple times and made complaints to the IKEA customer care service.

Even from amazon I would had received the order faster!

Moreover the transport company was totally despicable! I've booked a specific appointment and they didn't appear at all! Moreover the personnel was rude!

Nobody called me and the order was delivered in non-agreed day and time slot!

Just the worst experience ever!

I ordered online a small furniture. Often in to deliver at my house.
I received no email with the order confirmation
There is no tracking of the order
IKEA is subcontracting external delivery companies that never answer their phone
I called IKEA and they even can't contact anyone. Even when you tell them you want a refund they are happy to do it without trying to fix the problem.
IKEA in other countries is professional with online systems and good customer support.
Unacceptable for a brand like IKEA.

I give one star because I can not give less... I have an order received from IKEA on 18/6/24 (D4435CB1F8FD) and still not delivered. A case has been opened 8/7/24 with resolution time 24 hours and 72 hours later I still have zero information. I'm 51 and this has been the worst customer service experience in the whole my life .... never ever again ikea

We ordered a sink that arrived broken. We send an email to customer service who accepted to replace it 5 weeks ago. Despite many calls to customer service, unable to give an answer and emails nobody is able to say when the new product will be delivered. Now we are waiting for reimbursement….

Ikea provide me the worst experience I had.I made a purchase on 06/03/2024 but I decide to cancel on 04/06/2024,today is 06/23/2024 the customer service info that they waiting for the goods come back to them,nonsense.I got phone call last Friday,the guy was very rude and tell me for don't call again and wait and I should look the Ikea policy before I made purchase.I will spread for everywhere,everyone for don't buy with Ikea.

Extremely bad experience in terms of delivery from online shop (physical shops, e.g. the airport one, have been substantially downgraded and one can find specific items only from ikea.gr).. at the same time customers pay for the delivery service, which almost always falls out of the estimated per the ikea.gr delivery date.

I resonate all the other users - USELESS company both IKEA and Delatolas. However my purchase is via IKEA and yet I have to chase up the moroniacs of Delatolas for an update of when my delivery will take place. Phone calls, emails, everything yet no response from anyone as if they cared. Order placed on 28/4/24 with a promise to deliver within 7 working days - we are now 3 weeks on and no update, no call, no information provided - and to all of you that intend to buy from IKEA in Greece a word of warning: their stores are no longer what they used to be: i.e. you go in and leave with the furniture in your car to assemble at home - most if not all stuff will not be for delivery only, with the useless Delatolas that IKEA keep on using - I demand a compensation for my time and money waste.

Ho fatto un ordine, mai ricevuto (infatti non risulta nemmeno spedito). Nessuna comunicazione per avvisare, nessun rimborso, niente di niente.. tempo e soldi sprecati.. pessima organizzazione.. pensateci bene prima di fare un ordine on line

Delivery company Delatolas needs to be changed. I placerad an order on 12 april and got confirmation that my order has been expedited and completed. Have now called four times and nobody can tell me when my order will be delivered although it’s now the 29th of April. I ordered my bed in good time (I thought) since I will be arriving from Sweden on 1 of May. My thought was that I would have received the bed by now and I could assembly it and sleep in it. I was planning without IKEA’s useless haulier. Calling four days in a row and not getting a reply when order is going to be delivered because the transport company does not give IKEA a reply is the most outrageous thing I have heard of. IKEA is one of the biggest companies in the world and their transport company should be the best. Note that I have worked with logistics for more than 30 years and if I had treated my clients like this I would not have any clients or any work. If you have a transport company that ignores your calls and don’t do their job you should consider changing it. Two years ago the same transport company caused a delay like this so I had to cancel my order. Will probably have to do it this time as well.

Awful company! I wanted to assembly the furniture I bought from IKEA… I ordered the service and paid for it online…. After 2 weeks of waiting no one contacted me…. I cancelled the order and I am still waiting to get my money back… I hope they will send the money back in the next weeks… otherwise I‘ll have to sue them…. I wouldn’t recommend anyone in Greece to use the IKEA services…

Bij ikea buitenland is het verschil voor een topper 100 euro 159,00 in Europa en in griekenland kost het 259,00 802.981.34
40450618 in griekenland 349,00 in Nederland kost zelfde matras 159,00 euro dubbele prijs
Lonen in griekenland zijn 850,00 gemiddeld ikea je moet je schamen zijn geen geen prijzen,horen lager te zijn.

Worst ever. Ordered and paid furniture online at IKEA GREECE and it does not arrive. The shipping company Delatolas confirms the receival from Ikea but does not deliver. Ikea does nothing about it except send an email to Delatolas to act. Action of Delatolas is to call me and tell me I will be called again .... NOT. It has been more than one month now. Will never order online again.

read the terms of payments and refund before you make an order. The stuff dont inform about the refund. They just called it the ,,company policy''. But no information, not at the order, no on email, nothing.
Stay away from this company.