Absolutely superb fast service from iiko, our problems were resolved in less than an hour after our system took itself offline. All data was quickly and correctly re-synced and we are up and runnin... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
We have been using iiko for the last two years now and have today purchased our third till system from them. Iiko have a great customer service, second to none. Highly recommend.
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As a new customer, we've just gone live with our first venue. It's early days but the system is functionally rich and supports what we do extremely well. The tech support is fantastic, friendly, appr... Näytä lisää
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Great system, all managed via internet, a lot more functionality than our previous provider. Our old member discount cards have all been added to the system without any issues. The sales guys were g... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
iiko is redefining what POS can mean to F&B businesses and what value they can expect from it – transforming their point of sale to their point of success. Management system helping more than 45,000 restaurants, bars and shops worldwide to boost profits and grow!🚀
Yhteystiedot
4th Floor, 3 Shortlands, Hammersmith, W6 8DA, London, Yhdistynyt kuningaskunta
- 02038809977
- cs@iikosoftware.com
- iikosoftware.com
The development team provided a plug in…
The development team provided a plug in service that made the “
Eat out to Help out “ scheme seamless when presenting bills to customers and reporting figures to HMRC for reclaim .
There will have not been many EPOS suppliers that had their customers backs like IIKO looked after us through the scheme .
1. syyskuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä iiko
Hi Jason, Thank you for your kind review. We hope the EOTHO scheme was a huge success for your business. We will pass on your kind words to the R&D team -- they will be delighted to hear you found the plugin useful. They spent many hours working on it to ensure the government initiative was easy to implement for customers.
Kind regards
Customer Success Team
100% recommended by The Northbrook Arms - East Stratton
I cannot recommend IIKO and their team enough for any start up or established business!
They are the best supplier decision we have made as a start up pub. From initial enquiry through to training and getting up and running; their ongoing customer support in my opinion has been second to none (B2B or B2C!). When you factor in the fact the world has been turned upside down with a global pandemic when we’ve started dealing with each other, it all becomes even more impressive!
Everything is exactly as promised, any problems or hiccups have been user error on our (my) part and the reactive nature of their support team via Telegram is inspired and genius! They are always bang on it and have always resolved an problem I’ve had.
The added value elements continue to impress which more recently have included the reduction in VAT rates for non-alcoholic menu items as well as implementing the Eat Out to Help Out government scheme - IIKO eliminated all the logistical hassle and problems of implementing them by doing it automatically, proactively and thoroughly all included within the existing commercial agreement we have - so effectively a free service (added value/benefit).
I 100% recommend their system, service and team and would happily talk to anyone that wanted to chat through whether or not they should go ahead!
14. elokuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä iiko
Hi Adam,
I would like to personally thank-you for your kind words to our team. We have shared your email with the whole team and they are delighted by your comments -- it makes what they do all worthwhile.
We try our hardest to support customers in the way they deserve and being transparent in our offer and support. Of course, we don’t get it right all the time but the team’s focus is always on how to get to the best end result for the customer. They are a fantastic team.
It certainly has been a crazy time and the team has been under enormous pressure helping customers to reopen after lockdown. However, we get a real buzz when we see their success.
I appreciate you are very busy and it will have taken vital time out of your day to pencil that review, but you certainly made their day! We look forward to supporting your business and its growth plans.
Kindest regards
Simon
Managing Director of iiko UK&I
Great support from the very start
Great support from the very start, a fantastic demo of the system, support setting the system up and ongoing support to ensure we are getting the best from our EPOS and stock management.
Further highlighted in the new software created within 48 hours of the recent VAT reduction announcement, making it super easy to implement the change.
15. heinäkuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä iiko
Hi Rob,
Thank you for the kind review, we have shared your feedback with the team and they are delighted that you are getting the best out of iiko - especially stock management. We look forward to continuing to support your success and growth plans.
Kind regards,
Customer Success Team
Always had great support throughout my…
Always had great support throughout my time using the software.
Very good customer service
6. toukokuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä iiko
Hi Calum,
Thanks for taking the time to review us. We are delighted you are happy with the support and the customer service. We look forward to continuing to help you use your iiko software.
Kind regards,
Customer Success Team
Vastaus yritykseltä iiko
Hi Ramesh,
Many thanks for your review. We are delighted that you found the service met your standards. Our support are always pleased to hear great feedback and we look forward to supporting your success!
Many thanks,
Customer Success Team
Quick Service
Quick Service, excellent communication channels
21. huhtikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä iiko
Hi Andrew,
Many thanks for taking the time to write a review. We are delighted that you found the service quick. Any further help you need please don't hesitate to drop us a line!
Kindest regards,
Customer Success Team
Excellent service and great staff.
9. huhtikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä iiko
Hi Danielle,
Thank you for your kind review. It's always great for our team to hear positive feedback like this. They love helping customers out and making an impact. If you require any further assistance please let us know!
All the best
Customer Success Team
Great product
Great product, staff very helpful, provide great training. Very happy.
7. huhtikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä iiko
Hi Kerry,
Thanks for taking the time to review iiko. We strive to provide training that really adds value to your business so we are pleased you benefitted from this.
Kind regards,
Customer Success Team
excellent service
excellent service, great products and back of house team that supports you 24hours a day
4. huhtikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä iiko
Hi Paul,
Many thanks for your review. We are delighted that you are happy with the service and the product. Our technical support are always pleased to hear great feedback too so we will pass this on.
Kind regards,
Customer Success Team
The support during those first few days…
The support during those first few days was fantastic. Knowing nothing about EPOS we were guided through the maze. Always on the end of the phone and ready to help Dan and James are highly commended by us.
29. helmikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä iiko
Hi Ken,
It was a pleasure supporting you. We really appreciate you taking the time to share your feedback and being so open with us. We’re glad you got up and running with iiko so quickly. If you need any further assistance please don’t hesitate to contact us.
Kind regards,
Customer Success Team
I cannot praise this company enough,
I cannot praise this company enough,, just purchased a new till system for my small pub,, I’m not very good with technology,, James has been the best so patient and so good,, the technical staff have been amazing,, replying to my messages in minutes,, I even text at midnight and someone replied to me,,, Any small issues I have had have been resolved within minutes,,
I cannot recommend iiko enough!!
The system is easy to use and I feel will be good for my business!! Keep up the good work!!
27. helmikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä iiko
Hi Johann,
Thank you for the amazing review! We aim to get customers up and running as quickly as possible and are delighted you have had a positive experience and find the system intuitive and easy to use. If you need any further assistance, please don't hesitate to let us know!
Kind regards,
Customer Success Team
The support has been great
The support has been great, Dan in particular has been great to work with, he has been present and trustworthy. I have felt secure and I am happy with the system as well
21. helmikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä iiko
Hi Kiron,
We're delighted you've had a positive experience throughout your on-boarding. We aim to make it as easy as possible so you can focus on the things that matter, like running your business!
Many thanks,
Customer Success Team
Team Iiko
The team at Iiko are a TEAM. Nothing is too much for their customers.
The support team is quick and efficient , helpful and courteous everytime.
Recommending them is not a choice!
It’s a given
Chapatiman
21. helmikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä iiko
Hi Faisal,
Thank you for the great review! Our support team will be delighted to hear your feedback and continue to provide you with the service levels you deserve!
Many thanks,
Customer Success Team
Fantastic service from iiko,James has…
Fantastic service from iiko,James has been excellent throughout my back of office training explaining every category in detail,so well done james equally the telegram service is excellent so prompt in answering your questions well done iiko your all amazing
12. helmikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä iiko
Hi Wendy,
Very happy to hear you're having such a great experience using our software and support! Anything else you require, please don't hesitate to let us know!
Many thanks,
Customer Success Team
To start was daunting but now we have…
To start was daunting but now we have got used to the reports and system its fantastic and we are still learning more from it
10. helmikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä iiko
Hi Joanne,
Thank you for the kind review. We're glad to hear you're feeling confident using iiko. If you have any further questions or want to learn more about the extensive BoH features and how they can support your business please let us know.
Many thanks,
Customer Success Team
Amazing love it always very help full.
Amazing love it always very help full.. we definitely made the rite decision Would highly recommend big fat 5 stars 😀
31. tammikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä iiko
Hi Vanessa,
Thank you for the great review! We are glad you are finding using our system a positive experience! We hope we continue to hit the high standards our customers have come to expect from our software and support!
Many thanks,
Customer Success Team
Fantastic service and the tills are so…
Fantastic service and the tills are so easy to use. What I love most is being able to send a message to customer support and it gets actioned straight away.
30. tammikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä iiko
Hi Chris,
Our team work hard to guarantee the quality of support your business deserves. We look forward to continuing to support you going forward!
Many thanks,
Customer Success Team
Found this till very easy to use our…
Found this till very easy to use our staff even found it easy, the SupportTeam are excellent if there are any changes to be made on the till it was amended straight away. Thanks for your help John & Ellen The shamrock bar and restaurant Roundstone Galway, Ireland
30. tammikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä iiko
Hi Jon,
Thank you for the great review! We believe offering an intuitive and easy to use POS is essential for customer success, as well as access to quality support! Anything else you need, please let our support team know.
Many thanks,
Customer Success Team
One of the best
Very good POS !!
Easy to use and very efficient.
The support team is spot on.
Grazie!!!!!
27. tammikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä iiko
Hi Vito,
We’re delighted to hear you’ve had a positive experience using iiko. Our support team thrive on feedback like this!
Prego!
Many thanks,
Customer Success Team
Unbelievable EPOS system in iiko
We have been with iiko for just over a month and I dont have 1 bad thing to say.
The system is simple to use and iiko set everything up to my needs. You have full control over everything and in the back settings you can edit everything. eg add items, change price add pictures for food etc
They also have one of the best after sales teams. If you have any issue, they're fast in there response.
Would highly recommend.
Chris
27. tammikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä iiko
Hi Chris,
Thank you for the kind review! We believe its critical that technology is intuitive and easy to use in order to deliver business impact. Our development team delivers bi-weekly software updates and four major releases a year to ensure we stay ahead of innovation and technology cycles. We also believe its important to provide access to rapid support to ensure customers get the most out of software. We are delighted you are benefiting from this and greatly appreciate the feedback!
Many thanks,
Customer Success Team
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