The company handled my request quickly. I elected to accept your recommendation. Your employee, Terri, stayed with me, though we had a hard time connecting on the phone. The policy appears to inclu... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Finding the right health coverage for the right price without knowledge of how the system works is awful. iHealthBrokers provided EXACTLY what I needed to reduce my stress and panic. EVERY SI... Näytä lisää
Yritys on vastannut
We felt the rep was very knowledgeable about all aspects of the insurance we had called for assistance with. All our questions were answered well, an we were comfortable in going ahead with their reco... Näytä lisää
Yritys on vastannut
After trying 2 other Insurance companies I thought to try an insurance broker to help me find a suitable policy. I found IHealth Brokers. I spoke with Gio who was very friendly & knowledgeable abo... Näytä lisää
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Yrityksen tiedot
- Sairausvakuutusyhtiö
- Hammashoitovakuutus
- Henkivakuutusyhtiöt
- Vakuutusmyyjä
- Vakuutustoimisto
- Yritysvakuutusyhtiö
Yrityksen kirjoittama
iHealthBrokers is an independent health insurance brokerage. We have been helping individuals, families, and small businesses find coverage since 2007, and we are licensed in all 50 states and contracted with more than 200 carriers. Here is how we are paid, because it is the first thing people ask: carriers pay us a commission, so our help costs you nothing. Your premium is set by the carrier and is the same whether you enroll through us, directly with the company, or on the Marketplace. We do not charge fees. Because we are independent, we are not steering you toward one company's plan. On a typical call we ask what you actually need, confirm your doctors and prescriptions are covered before you enroll, walk through the real tradeoffs between plans, and handle the paperwork. We work with ACA Marketplace plans and subsidy eligibility, individual and family coverage, options after losing employer coverage, self-employed and 1099 coverage, dental and vision, small group benefits, and every line of Medicare including Supplement, Advantage, and Part D. We are also here after you enroll. Questions about a bill, an ID card, a claim, or a plan change go to the same team that set you up. Phone, video, and in-office appointments. Se habla español.
Yhteystiedot
730 Peachtree St NE Ste 570, 30308, Atlanta, Yhdysvallat
- (866) 260-9829
- support@ihealthbrokers.com
- ihealthbrokers.com
Tiedoksesi
4,9
Erinomainen
642 arvostelua
Pyytää asiakkailta arvosteluja
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
iHealth A Complete Waste Of Money
Our California Medical Insurance would not cover my son while he was attending school out of state. I was referred to Jesse. He conducted a thorough phone interview with me months before my son was scheduled to leave for college. I made it very clear that I needed temporary medical and dental coverage while he attended school out of state. Medical because he was an athlete for the college and dental because he would need his wisdom teeth pulled. We signed up for dental immediately so that we could make the required one year of payments before wisdom teeth would be covered. We signed up for medical just before my son left for college. Here we are 3 years later and $9,000 in USELESS insurance payments...Dental did not cover the wisdom teeth surgery and medical did not cover his sports injury bills. I've tried to reach out to Jesse multiple times in these last 2 years. He was never available and the reps I had to speak to could only provide scripted answers. If you are a Californian looking for temporary out of state coverage, DO NOT WASTE YOUR MONEY HERE!!
5. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä iHealthBrokers
Dear Cindy (a.k.a. Unhappy Customer),
I am compelled to address your review, which, frankly, misrepresents the interactions you've had with our team. When you initially reached out to us in February of 2021 regarding your son's move to Nebraska, you engaged with several members of our team, including Terri, Kimberly, Eric, and Kaileena, but never directly with me (Jesse), as your review suggests.
Your request for short-term medical insurance and dental coverage was diligently handled by our team, and we secured policies from highly reputable companies with long-standing histories of reliability dating back to the 1800s.
While it's regrettable that you encountered issues with your coverage, it's important to clarify that any alleged scripted responses do not align with our company's practices. We pride ourselves on transparent and personalized service, evidenced by detailed notes and call recordings from every interaction you've had with our team. Allow me to address the specific concerns you raised:
On 09/12/2022, you contacted our office expressing dissatisfaction with your dental insurance claim denials. Despite our efforts to assist you, including intervention by Eric and attempts to resolve the issue with the carrier, you remained adamant in your stance, eventually opting to cancel the plan against our recommendation.
Subsequently, on 02/07/2024, we notified you via email regarding a lapsed medical insurance payment. Rather than addressing this issue directly, your response mirrored the sentiments expressed in your review.
It's imperative to note that had you approached us with the explanation of benefits for any denied claims (or contacted us at all), we would have promptly contacted your medical insurance company to rectify the situation. This proactive approach to advocacy and resolution is fundamental to our daily operations, as we understand that insurance carriers can make errors that warrant correction.
Your referral to us by your previous broker, along with the thousands of positive reviews spanning our 17 years in business, underscores our unwavering commitment to exemplary customer service. Our track record, with less than 1% of reviews falling below 5 stars, speaks volumes about our dedication to client satisfaction.
In light of your recent email requesting that we call you, we regret to inform you that we will not be initiating contact. Your review and our subsequent response signify the termination of our business relationship, and we have no intention of engaging in further discussion with you.
Sincerely,
Jesse Smedley, CEO
iHealthBrokers
Great Service!
The team was efficient, polite, professional, and were able to find a very narrow product for me. Eric was great!
13. maaliskuuta 2024
Vastaus yritykseltä iHealthBrokers
Thank you for sharing your experience! If you ever have questions, always feel free to reach back out. Our support team is here to provide continued service! We appreciate the rating and review!
I discovered iHealthBrokers on YouTube
I discovered iHealthBrokers on YouTube, watched a few episodes called for health insurance through the Market place until I am eligible for Medicare and they made it extremely easy I highly recommend.
Thank you
12. maaliskuuta 2024
Vastaus yritykseltä iHealthBrokers
Thank you so much for your positive response!
So thankful for iHealthbrokers!
The whole experience was smooth from start to finish! The broker who helped me made what I thought was going to be a stressful and difficult task very easy and he thoroughly answered all of my questions and took time to explain everything to me. I am very glad I chose iHealthbrokers!
27. helmikuuta 2024
Vastaus yritykseltä iHealthBrokers
We are glad you chose us too! Chris is great at making the process process easy and understandable, we are lucky to have him on the team. Thank you for sharing! Let us know if you ever have any questions, we're here to help.
Great assistance throughout the health insurance process!
I had done a lot of research on my own before getting help but wanted to reach out to an expert before submitting. I'm so glad I did and had Terri Christensen to assist with questions. She has continued to help throughout the process and I would highly recommend iHealthBrokers. Thank you!!
29. helmikuuta 2024
Vastaus yritykseltä iHealthBrokers
We are so happy to hear you were able to get all of your insurance needs met through the help of Terri. Thank you so much for your feedback. We will definitely relay the message to her!
Excellent service, extremely knowledgeable brokers, every issue resolved.
I could not be more pleased with my experience with iHealth Brokers. Our broker, Terri Christensen, was magnificent! With in-depth professional knowledgeable and a pleasant, personable approach, she navigated our multiple, complicated issues to our absolute satisfaction. Healthcare is a minefield these days. I am so grateful that iHealth Brokers is available to help us manage it.
1. maaliskuuta 2024
Vastaus yritykseltä iHealthBrokers
Thank you for your positive review! We will definitely let Terri know of your kind words!
Easiest Insurance Process Ever
Chris Thomas was phenomenal throughout my whole process. When I contacted iHealthBrokers, I had no idea if I would even be able to get health insurance. Chris helped me understand the different plans and even got me on a cheaper plan than I would have individually selected. Chris completed the application and I received my insurance card within 2 weeks. I recommend this service to anyone needing insurance coverage. I needed to see the Dr for an issue within a week of my plan, I would not have been able to get care without iHealthBrokers. THANK YOU.
29. tammikuuta 2024
Vastaus yritykseltä iHealthBrokers
We are so happy to hear about your experience! Thank you for letting us know! We think Chris is great too and we're lucky to have him as part of the team. Feel free to reach out if you ever have any questions or need further assistance. Happy to help!
Very professional
Very professional, they answer all of my question, great comunnication,
2. helmikuuta 2024
Vastaus yritykseltä iHealthBrokers
Happy to help! Please feel free to reach out if you ever have questions about your coverage.
I was extremely confused and quite…
I was extremely confused and quite anxious about all of the Medicare parts and plans. I was afraid that I would mess something up and make uninformed choices that I would later regret. Fortunately, I stumbled on to the IHealthBrokers YouTube channel and started watch every video relating to Medicare. Because the videos were so well put together, and presented in an understandable way, the clouds began to part and the angels started to sing! Pretty remarkable for not being a person of faith! I made the call and found every person I dealt with to be very polite, helpful and courteous. Eric was extremely helpful in getting me setup with the right Supplemental Plan and Part D plan. Thanks to everyone at iHealthBrokers for all you do.
2. helmikuuta 2024
Vastaus yritykseltä iHealthBrokers
We are so happy to hear that our YouTube channel and team helped you this much. Experiences like this are why we are in this business! Thank you for sharing and please feel free to call if you ever have questions.
The broker was extremely helpful in…
The broker was extremely helpful in selecting an insurance that suits my family needs. I would highly recommend this firm to friends and relatives who have the need of health insurance.
17. tammikuuta 2024
Vastaus yritykseltä iHealthBrokers
Thank you for sharing your experience so that others can find us and referring your friends and family. We are always happy to help and will continue to be here when you need us.
Vastaus yritykseltä iHealthBrokers
Thank you for your positive feedback! Please let us know if you ever need further assistance.
Our Broker was first class
Our Broker was very helpful and she was punctual with her call backs. She also answered all of our first time customer questions. She did a great job and explained our choices. I will recommend to family and friends
16. tammikuuta 2024
Vastaus yritykseltä iHealthBrokers
Thank you for your kind words! We will relay the message over to her :)
The expert knowledge of options and…
The expert knowledge of options and explaining thoroughly the pros and cons of each plan.
Answered all my questions with expertise and product knowledge.
Making my decision turned out to be much easier than I’d expected.
Will continue to recommend this source.
10. tammikuuta 2024
Vastaus yritykseltä iHealthBrokers
Thank you for sharing your experience so that others can also find us and get the help they need. We appreciate the rating! Let us know if you ever have any questions as we're always here to help.
Very eager to please,very skilled and…
Very eager to please,very skilled and helpful,I'm very satisfied 😊
3. tammikuuta 2024
Vastaus yritykseltä iHealthBrokers
We are so glad we were able to help you meet your needs! We appreciate your positive feedback!
Terri was very easy to work with
Terri was very easy to work with. She was efficient and she was extremely helpful.
5. tammikuuta 2024
Vastaus yritykseltä iHealthBrokers
We are happy to hear you had such a good experience! Thank you for sharing and let us know if you ever have any questions.
IHealth Brokers has helped us for…
IHealth Brokers has helped us for several years now to find the best health insurance coverage for our needs.
3. tammikuuta 2024
Vastaus yritykseltä iHealthBrokers
Thank you for trusting us in assisting with your insurance needs! Please let us know if you ever need help, we are always here!
SERVICE AND KNOWLEDGE
I have worked with Terri Christensen for several years now when it is time to review out Medicare Rx insurance. Terri is so pleasant and efficient. She responds quickly with THE BEST plan for each of us for the coming year. Couldn t be more pleased with the service and knowledge she provides.
8. joulukuuta 2023
Vastaus yritykseltä iHealthBrokers
Thank you for the positive feedback! We will let forward your message to her!
jimme is great ...................
8. joulukuuta 2023
Vastaus yritykseltä iHealthBrokers
We think so too! Thank you for the review and we'll let Jimmie know you think so.
Terri was very knowledgeable and made…
Terri was very knowledgeable and made my switch to WellCare very smooth Glad I called her
30. marraskuuta 2023
Vastaus yritykseltä iHealthBrokers
Thank you for sharing your experience! We are glad you called as well and that Terri was able to make your switch seamless. Let us know if you need anything further or have questions about your policy throughout the year. Happy to help.
Go to Marketplace for accurate and cheaper options
Dental and vision monthly payments way more than if you go to Marketplace.
Also misleading is their database: much cheaper options can be found on Marketplace.
Answers to questions were vague and uninformed.
Not rated highly on Better Business Bureau.
6. joulukuuta 2023
Vastaus yritykseltä iHealthBrokers
Amy, this review is not helpful for anyone and is not factual in any way. We sent you specific dental and vision quotes based on your request. The dental and vision quotes sent to you have an annual maximum of up to $15,000 annually. Additionally, we sent you plans for large nationwide PPO networks. Most plans on the marketplace cap at a few hundred dollars per year and have very small local networks. Our clients often have difficulty finding a dentist accepting these plans. We would have provided some marketplace plans if you had asked us to send you the cheapest plans regardless of benefits and network. Additionally, if you had mentioned this to us after the fact, we could have sent you some cheaper and less comprehensive plans. We work for you, not the insurance companies.
To your misleading database comment, I assume you are referring to our website, which is a direct feed from the marketplace. Rates are set by law and can not vary from website to website, so the rates provided to you (by me) were a 100% match. If they appeared different, that would be because you used different criteria on the marketplace compared to the criteria you provided to me, like estimated 2024 income.
As for your questions being answered vaguely, my last email response to you was detailed. I strive to answer every email in bullet point form because I can't stand when people don't answer ALL of my questions...
Lastly, you stating that we are not highly rated by the BBB, which is also false. Our BBB rating is an A+. You can verify this on their site by searching Google for BBB iHealthBrokers. Our ratings on all sites across the internet are 5 Stars or an A. We work tirelessly for our clients and earn thousands of positive reviews by attempting to go above and beyond at every turn!
If this were on us, I would own it and apologize. Had you brought any of the above to my attention before your review, I would have happily helped educate you and helped find you the exact dental plan that does what you expect and works with the dentist of your choice. I hope that the plan you're referencing is sufficient for your needs. In the future, we would prefer that you seek assistance elsewhere because this clearly wasn't a good fit for either of us.
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