I love this company so much! I’ve used their wash and fold service about 3 or 4 times now. Booking the service is so simple, there is an option to choose same-day collection (depending on the... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I have searched for years for a service like this in Manhattan. What a find!! With a guest room frequently in use, this laundry company provides streamlined service and delivers pristine pressed linen... Näytä lisää
Yritys on vastannut
Have had an awful experience with the uk service. 3 out of 4 cream/white items came back with black marks all over them (how on earth this wasn’t checked amazes me.) When they tried to rectify the iss... Näytä lisää
Yritys on vastannut
Very good in my experience. The app is easy to use, plenty of slots for collection and drop off and the drivers are always polite. I have been using IHI for a while, usually once a month - it makes be... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä ihateironing
Yrityksen kirjoittama
ihateironing is a network of professional dry cleaners offering on demand laundry and dry cleaning services, along with great customer service and convenient collection and delivery times that work around your schedule.
The service is simple - place an order in a matter of seconds, ihateironing will collect and clean your items, returning them washed and pressed less than 24 hours later. Serving the United Kingdom , New York, and New Jersey our flexible collection and delivery slots mean you don't have to deal with restrictive opening times and you can place an order 24/7 online.
Every item we clean is treated with care and respect by our highly experienced team of experts, who provide a world class cleaning service, every time. If you are looking for a dry cleaner near you then look no further than ihateironing.
Customer Support:
Monday to Friday: 7am - 8.30pm
Saturday: 8am - 7pm
Other services from ihateironing:
Yhteystiedot
3Space International House, SW9 7QE, London, Yhdistynyt kuningaskunta
- 020 7060 4939
- info@ihateironing.com
- ihateironing.com
4,2
Hyvä
6 t. arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Do not hesitate!
Brilliant service and really efficient. I am delighted
25. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ihateironing
Hello Kevin,
Thank you for sharing your experience. It's wonderful to hear that you are delighted with our efficient service.
We truly appreciate your feedback, and look forward to seeing you soon for your next collection.
Kind regards,
Saf
IHI Customer Care
Vastaus yritykseltä ihateironing
Good afternoon,
Thank you for your kind review. We are so glad to have earned your five star rating.
Your satisfaction is our priority, and we look forward to continuing to serve you.
Best regards,
Saf
IHI Customer Care
Vastaus yritykseltä ihateironing
Hello Lorna,
Thank you so much for your kind review. It's lovely to know that you are satisfied with the quality care of your laundry.
We are so pleased to have earned such a high recommendation, and we look forward to serving you again soon, whenever you need us next.
Best regards
Saf
IHI Customer Care
Excellent Service
This has been the first time I have used I Hate Ironing and the service and communication from start to finish has been absolutely amazing. I would have no hesitation in recommending them and I will definitely be using them again.
15. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ihateironing
Hello Sharon,
Thank you so much for taking the time to leave a review. We are so pleased to hear that your first experience with us was such a positive one, with amazing service and communication from start to finish.
We really appreciate your recommendation, and we are delighted to know you will be using us again.
Kind regards,
Saf
IHI Customer Care
Great service
Great service. On time pick-ups and deliveries. Laundry properly done and presented.
23. elokuuta 2026
Vastaus yritykseltä ihateironing
Hello Sherrie,
Thank you for your kind review. We are so pleased to hear that you are impressed with our punctual door to door service and the professional quality care of your laundry.
Your satisfaction and convenience are our priority, and we look forward to maintaining the level of service you have come to expect.
Best regards,
Saf
IHI Customer Care
An absolute nightmare from start to…
An absolute nightmare from start to finish. I booked a collection slot, waited around, and no one showed up. When I called, I was falsely reassured someone was on the way. No one arrived. I called back only to be told they had no idea what happened and couldn't collect until the next day.The next day, they finally collected my items. However, the delivery quality was appalling. The clothes were horribly rolled up—resembling how a teenager throws clothes away rather than a professional folding job. Everything was shoved into a small white plastic bag and then stuffed right back into the dirty bag I used to send the laundry in. I even found used, dirty gloves mixed in with my clean items, and multiple garments had white marks on them.This service cost nearly £300, yet the presentation looked nothing like the premium images advertised on their website. This is blatant false advertising. When I complained, management failed to grasp the issue and offered a pathetic partial refund. They also offered to recollect the clothes to rectify the mistakes; I waited in yet again, only for no one to turn up for a second time. They even insultingly offered to "send me bags" instead of addressing the hygiene and service failures. Save your money; this company does not deliver what they promise.
29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ihateironing
Dear Vitalina,
We sincerely apologise for the disappointing experience you had with our service. We hold ourselves to high standards of quality, and it is clear that we have let you down and fallen short of these.
We take your feedback seriously, and your case has been escalated to our Quality Assurance Manager, who will thoroughly investigate the matter before reaching out to you directly.
While we remain genuinely committed to making the necessary improvements to our service, we recognise that your trust has been shaken. For this, we are truly sorry and will work hard to rebuild your confidence in our service.
Best regards,
IHI Customer Care
I’ve used ihateironing several times…
I’ve used ihateironing several times now and have always been really impressed with the service. Everything is incredibly easy from start to finish, with convenient collection and delivery, great communication, and clothes always coming back perfectly cleaned, pressed and looking like new.
The service is reliable, professional and saves so much time and hassle. I’ve trusted them with some of my more expensive clothes too and everything has always been looked after brilliantly.
Would highly recommend to anyone looking for a high-quality, dependable dry-cleaning service. I’ll definitely continue using them.
24. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ihateironing
Hello Ashley,
Thank you for your wonderful review. We are so pleased to hear that you have consistently been impressed with our service, and the seamlessness of our convenient door to door service where your clothes are returned perfectly cleaned, pressed, and looking like new.
It is lovely to know you find us reliable and professional, saving you time and hassle, and we are especially glad that even your more expensive items have been professionally looked after.
Thank you so much for your high recommendation. We are delighted to have earned your continued trust, and we look forward to continuing to serve you.
Kindest regards,
Saf
IHI Customer Care
Collection and delivery are prompt
Collection and delivery are prompt, service is excellent and informative in that any issues are flagged and options are offered. Quality of service is excellent.
22. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ihateironing
Hello Rhona,
Thank you sharing your experience with our service. We are so pleased to hear that our collection and delivery are consistently prompt, and that you are satisfied with our professional attention to detail, as well as our standard of quality.
We greatly appreciate your support, and we look forward to maintaining the level of service you have come to expect from us.
Kind regards,
Saf
IHI Customer Care
a wonderful company
This is a wonderful company. They came to collect my crumpled bedding and clothes, and the next day, voilà! everything is returned pressed and beautiful.
20. elokuuta 2026
Vastaus yritykseltä ihateironing
Hello M Pilot,
Thank you for your kind feedback. We are so pleased to hear that your crumpled bedding and clothes were collected and returned to you beautifully pressed to perfection the very next day.
Your satisfaction is our priority, and we look forward to seeing you soon for your next laundry day.
Best regards,
Saf
IHI Customer Care
Fast pickups and turnarounds
Fast pickups and turnarounds, reasonable prices. And that's just about all that matters.
12. elokuuta 2026
Vastaus yritykseltä ihateironing
Hello Sam,
Thank you for sharing your experience with our service. We are so pleased to hear that you find our collection and turnarounds fast, and our prices reasonable, and we are delighted to know that ticks all the right boxes for you.
We appreciate your feedback, and look forward to maintaining the level of service you have come to expect.
Kind regards,
Saf
IHI Customer Care
Hopeless service
Hopeless service. Didn't collect when promised (twice). I cancelled order then they kept messaging me about collecting it.
14. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ihateironing
Dear Linda,
We recognise that the repeated failed collection attempts, followed by an attempted collection after your order had been cancelled, fell well short of the service standards we expect to provide, and we sincerely apologise for the frustration and inconvenience this caused.
We take your feedback seriously and are reviewing what happened to understand how this occurred and ensure that the appropriate steps are taken to prevent a similar situation from happening again, and to deliver the convenient and reliable service you rightly expect from us.
Best regards,
IHI Customer Care
Poor quality and getting worse
I have used this service for 5 plus years but in the last 6 months it's become terrible - items damaged, not ironed, no responsibility for the quality of the service and it's expensive. I have found it really terrible in the last few orders and I have been a weekly user for all these years.
21. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ihateironing
Dear Dana,
We are very sorry to hear that we fell short of the quality standards we set for ourselves, and as a valued customer, we truly regret letting you down.
We are in direct contact with you and have arranged a re-collection and reprocessing of your order in line with our customer satisfaction policy. Your concerns have also been escalated to our Quality Assurance Manager, who will thoroughly investigate the matter before reaching out to you directly.
We genuinely appreciate your feedback and remain committed to making the necessary improvements. However, we recognise that your confidence in our service has been shaken, and for this, we sincerely apologise.
Best regards,
IHI Customer Care
Exceptional service
I had a lot of clothing that needed labels sewing on and they completed it with no hassel. I am massively impressed by their work and the service was exceptional.
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ihateironing
Hello ML,
Thank you so much for your kind review. We are so pleased to hear that our alterations team took care of your labelling with no hassle, and it is wonderful to know you were impressed with the work and found the service exceptional.
We appreciate your support and look forward to serving you again, whenever you need us next.
Best regards,
Saf
IHI Customer Care
Won’t be using them again
Whilst IHR were on time to pick up and deliver laundry, I am appalled by the quality of ironing. Despite a call to complain and an email with photos attached, I have not heard back from them. My local high street laundry does a far better job, but I chose this service because of the convenience. I will not be using them again.
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ihateironing
Dear AN,
We are sorry to hear that your most recent order fell short of the quality standards we set for ourselves, and we genuinely regret letting you down.
We have a customer satisfaction policy whereby, if there is ever an issue with an order, we will re-collect and reprocess your items completely free of charge.
Unfortunately, we are unable to locate your account based on the details provided. We would appreciate it if you could please provide your order details so we can address the quality concerns you have encountered and resolve this for you.
Best regards,
IHI Customer Care
, Reasonable prices and Excellent results.
Brilliant company, picked my king sized duvet up at a convenient time and returned it a couple of days later but beautifully cleaned and smelling fresh as a Daisy! It’s also delivered in a very smart hold all that you can re use to send off any other items which I definitely will. Fantastic service and excellent customer service, I highly recommend using them.
20. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ihateironing
Hello Simone,
Thank you so much for your recommendation. We are so pleased to hear that your duvet was collected at a convenient time and returned beautifully cleaned and smelling fresh as a daisy. It is lovely to know you appreciated our complimentary laundry bag and were impressed with our customer care.
We truly appreciate your kind feedback and look forward to welcoming you back soon.
With Gratitude,
Saf
IHI Customer Care
I have used I hate Ironing in the past…
I have used I hate Ironing in the past and been happy apart from one thing there billing system.
DO NOT USE - OVERCHARGING
I use standard UK double bedding and am constantly overcharged as king size even though a manager put a note on my account.
This week they have surpassed themselves not only did they change for king size but keep inventing additional non existing items. I have rewritten the laundry 6x times by email and went through once by telephone. They are still overcharging, so a phone call itemising and confirming the costs means nothing.
THEY HAVE LOST A CUSTOMER OVER A SIMPLY ORDER
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ihateironing
Dear Deborah,
We are very sorry to hear of the issues you have encountered with our service. We understand the importance of your concerns and want to assure you that we take such matters very seriously. This does not reflect the standards that we hold ourselves to across the business.
We strive for transparency and accuracy in our pricing, and this matter has been escalated for investigation so that we can take the appropriate action. Our Customer Care Manager has personally reached out to you to thoroughly address your concerns and ensure you are promptly refunded for any discrepancies.
We appreciate your co-operation while we work to put things right and remain genuinely dedicated to ensuring that you receive the level of service and transparency you rightly expect from us.
Best regards,
IHI Customer Care
We had been using a different laundry…
We had been using a different laundry company for quite a while and the quality was diabolical, I genuinely thought that it was going to be impossible to find a decent one(if at all) as they all had such bad reputations. The one day I then saw an IHI laundry van and decided to give them a try, oh my goodness me, we cannot commend them more, our laundry arrives, fresh clean and folded. The collections and drop offs are like clockwork, the delivery drivers are kind, courteous, polite and most importantly of all, the value for money is superb, they're amazing!
20. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ihateironing
Hello Natali,
Thank you so much for this wonderful review. We are so glad we could offer a different experience and it is fantastic to hear that spotting one of our vans led you to give us a try. We are delighted that your laundry consistently arrives fresh, clean, and folded, with collections and drop offs running like clockwork, and it is lovely to know our drivers have been kind, courteous, and polite.
We truly appreciate your feedback on our value for money, as well as your warm recommendation. We look forward to serving you soon, whenever you need us next.
Kindest regards,
Saf
IHI Customer Care
Absolute shame
Absolute shame. They destroyed a mattress topper (drying it too hot, synthetic lining melted) and stained ALL (!) the other ones with grease. They did not take responsibility for this, they did not give us any refund or compensation so far, and simply ignored my query about this. The customer service communication is random. One time they tell you something, the next time something else, no consistency. It's a different person each time.
It's unfortunate because in the past we had truly good results with them. But it's inconsistent, we also had misses. And when eventually all your laundry end up destroyed like happened to us, don't count on customer service to help.
20. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ihateironing
Dear Jean,
We are very sorry for the inconsistent experience you have had with our service. We set high service standards for ourselves, and it is clear that we have fallen short and we truly regret letting you down.
We take your feedback very seriously, and your case has been escalated to our Customer Care Manager, who will act as your direct contact throughout the resolution process until the matter has been thoroughly and fairly resolved.
In the meantime, we thank you for your patience whilst we work to put things right. We recognise that your trust in our service has been shaken, and for that, we sincerely apologise.
Best regards,
IHI Customer Care
extremely efficient
extremely efficient, never been let down on a pick-up or drop-off
19. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ihateironing
Hello Karen,
Thank you so much for your kind review. We are so pleased to hear that you have found our service extremely efficient, and that our door to door service has never let you down.
Your convenience is very important to us, and we appreciate your feedback. We look forward to seeing you again soon for your next collection.
Kind regards,
Saf
IHI Customer Care
Things shrink
Whether it is dry cleaning or wash, everything shrunk by about an inch.
Really good for towels or things you don't mind being industrially cleaned.
19. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ihateironing
Good afternoon,
We are very sorry to hear about your recent experience with our service. This falls far below the standard of quality we expect to provide, and we would like to resolve this as a matter of priority.
Unfortunately, we have been unable to locate your account based on the information provided. Would you kindly provide your order details so we can look into this and resolve the matter?
We thank you in advance for your cooperation. We understand that we have let you down and shaken your trust in our service, and for that, we sincerely apologise.
Best regards,
IHI Customer Care
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