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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I’ve been using Iceline Hosting for my RedM servers and FiveM servers, and I can confidently say they are one of the best hosting providers I’ve worked with. From the start, the setup process w... Näytä lisää

Saanut 5/5 tähteä

I moved from another host which wasn't great and I much prefer it here, the layout is easy on the eye the setup and move was very easy and I'm going to stick around! Only recently had issues no... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Was such an easy process to get my server up and going and the staff went out the way to help where they probably didn't even have to. I never usually leave these reviews, but I genuinely think a good... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

2 things. They helped me setup a database so it would link data to my fivem server Resources that needed a database! 2nd thing: I didnt trust them with my postcode when I was setting up my paymen... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Verkkopalveluyhtiö
  2. Pilvipalvelut
  3. Pilvitallennuspalvelut
  4. Pelipalveluntarjoaja
  5. Internetpalvelujen tarjoaja

Yrityksen kirjoittama

Iceline Hosting is a UK based hosting company that offers game server hosting, VPS, dedicated server hosting and web hosting.


Yhteystiedot

4,7

Erinomainen

TrustScore 4.5/5 tähteä

355 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

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Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Brilliant servers + Fast support!

Easy to get started with and excellent support team, would highly recommend using Iceline-hosting.

20. maaliskuuta 2024
Oma-aloitteinen arvostelu
Iceline Hosting-logo

Vastaus yritykseltä Iceline Hosting

Hello,

Thank you for taking the time to leave your kind words and feedback. We try our best to provide the best quality services and support.

Best regards,
Iceline Hosting

Saanut 5/5 tähteä

I purchased numerous hosting services…

I purchased numerous hosting services from Iceline over the years and they never let me down. Highly recommend as servers are very good quality and never have any issues.

20. maaliskuuta 2024
Oma-aloitteinen arvostelu
Iceline Hosting-logo

Vastaus yritykseltä Iceline Hosting

Hello,

Thanks for posting a kind review and positive feedback regarding your experience with our hosting services. We're happy that you are satisfied with the quality.

Best regards,
Iceline Hosting

Saanut 1/5 tähteä

COMPLETE SCAM ARTISTS!

These guys continue to charge my card multiple times a month for fun. I have one server through these guys for $43 sumthing canadian and I got non stop pending charges in my Acc from these guy! currently just on the 15th of March I have 4 pending charges of $33.00 something Canadian last month they charged my card for a server I didnt even own or authorize! super sketch service. I removed all my payment info and after this month I will be switching providers completely. I have proof OF MULTIPLE TRANSACTIONS BEING TAKEN IN THE SPAN OF 24HRS!!! THEY BASCIACALLY TRIED TO BLAME ME!

15. maaliskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

The server quality was good (FiveM) the…

The server quality was good (FiveM) the support staff was fast and nice and for the price that was pretty good

26. helmikuuta 2024
Oma-aloitteinen arvostelu
Iceline Hosting-logo

Vastaus yritykseltä Iceline Hosting

Hello,

We're glad to hear that our server quality meets your expectations and that you are happy with our services.

Please reach out should you require any help.

Best regards,
Iceline Hosting

Saanut 5/5 tähteä

Best service for hosting servers!

Was such an easy process to get my server up and going and the staff went out the way to help where they probably didn't even have to. I never usually leave these reviews, but I genuinely think a good service like iceline deserves all the praise and recognition. The performance is brilliant, the pricing couldn't get any better either for what they offer. Easy to navigate panel. Thanks ❤

27. tammikuuta 2024
Oma-aloitteinen arvostelu
Iceline Hosting-logo

Vastaus yritykseltä Iceline Hosting

Hello,

We try our very best to ensure that our services are high quality, reliable and affordable. We're glad to hear that you are satisfied with the services provided. We really appreciate your kind review and positive feedback.

Best regards,
Iceline Hosting

Saanut 5/5 tähteä

Very good service inculding hardware…

Very good service inculding hardware and support no issues

10. tammikuuta 2024
Oma-aloitteinen arvostelu
Iceline Hosting-logo

Vastaus yritykseltä Iceline Hosting

Hello,

We're glad to hear you are happy with our hosting services and that we met your requirements.

Please do reach out should you require any help.

Best regards,
Iceline Hosting

Saanut 5/5 tähteä

This play is the best ♥️

14. marraskuuta 2023
Oma-aloitteinen arvostelu
Iceline Hosting-logo

Vastaus yritykseltä Iceline Hosting

Hello,

We really appreciate you taking the time to leave your kind feedback.

Please let us know if we can assist with anything.

Best regards,
Iceline Hosting

Saanut 5/5 tähteä

It's very good

31. lokakuuta 2023
Oma-aloitteinen arvostelu
Iceline Hosting-logo

Vastaus yritykseltä Iceline Hosting

Hello,

Thanks for your kind words, we're happy to hear you are happy with your services.

Please let us know if we can assist with anything.

Best regards,
Iceline Hosting

Saanut 4/5 tähteä

Good hosting in my opinion

Good hosting in my opinion. One of the least hostings that provided CS2 servers right at the release of the game. The gameplay was a bit laggy at the beginning (I got the cheapest plan lol), but it seems they help to resolve issues when you get to their support.

1. lokakuuta 2023
Oma-aloitteinen arvostelu
Iceline Hosting-logo

Vastaus yritykseltä Iceline Hosting

Hello,

Thanks for choosing Iceline Hosting for your CS2 game server. We're sorry to hear there were issues in the beginning but I am happy to hear we managed to resolve this for you.

Should you require our assistance again do not hesitate to reach back out!

Best regards,
Iceline Hosting

Saanut 5/5 tähteä

Much better than others.

I moved from another host which wasn't great and I much prefer it here, the layout is easy on the eye the setup and move was very easy and I'm going to stick around!

Only recently had issues not receiving email on password reset almost looks like you can only do this once?

I've not had to contact anyone or open any tickets.

Its worth saying a few Minecraft modpacks don't work/let you connect just from pressing install like other hosts, but if you're not going modded this won't be an issue for you.

25. elokuuta 2023
Oma-aloitteinen arvostelu
Iceline Hosting-logo

Vastaus yritykseltä Iceline Hosting

Hello,

We're glad to hear you are happy with your Iceline Hosting services, we are constantly looking to improve our services and will note your feedback!

Please do reach out should you require any assistance with your services.

Best regards,
Iceline Hosting

Saanut 5/5 tähteä

Good hosting

Great hosting The support team is always at their best to help with any issues I don't think I've have any bad experience with Iceline Hosting I had vps long time ago when I needed help with it, Iceline hosting support team always helped I recommend this hosting

24. heinäkuuta 2023
Oma-aloitteinen arvostelu
Iceline Hosting-logo

Vastaus yritykseltä Iceline Hosting

Hello,

Thank you very much for your kind words, our support team works around the clock to assist our users. We take pride when offering support to clients. Thanks for letting us know your kind feedback.

Best regards,
Iceline Hosting

Saanut 5/5 tähteä

Highly recommend

The support at iceline has amazing response time. If you need anything they will help you with it 100%. Its my first time using iceline or even making a fivem server and the support helped me when i ever needed anything. I highly recommend iceline

1. syyskuuta 2023
Oma-aloitteinen arvostelu
Iceline Hosting-logo

Vastaus yritykseltä Iceline Hosting

Hello,

We are very pleased to hear you are happy with our support team. We try our best to assist our clients as best as possible. Thanks for your kind feedback.

Best regards,
Iceline Hosting

Saanut 5/5 tähteä

Recommended to everyone

We have been with Iceline Hosting for almost a year. Their support is hands down the quickest. Any issues we had were met with a fast and friendly response. They never stopped until the issue was resolved, which is hard to find in a host. I 100% recommend Iceline to anyone in the market for a hosting service.

21. elokuuta 2023
Oma-aloitteinen arvostelu
Iceline Hosting-logo

Vastaus yritykseltä Iceline Hosting

Hello,

Many thanks for your kind words. I'm glad to hear our fantastic team of support operatives have been able to assist you. Please do not hesitate to reach back out to us if there's anything else we can do at all to assist you.

Kind regards,
Ryan
Iceline Hosting

Saanut 1/5 tähteä

Bad host avoid at all cost if you want a serious host!

I must express my deep disappointment with the services provided by this company. In my honest assessment, their offerings appear to be nothing short of a scam. I made the unfortunate decision to purchase both an SCP and a Rust server from them, and my experience has been riddled with misrepresentations and inadequate support.

My first grievance centers around the SCP server that I acquired. The server was advertised as having a user-friendly plugin installer, promising to simplify the process of adding plugins. This feature was emphasized not just once, but in two different places on their website. To my dismay, upon attempting to use this "plugin installer or as it says install plugins with ease," I quickly realized that it was nothing more than a blatant lie. The promised ease of use was nowhere to be found, and the company's response to my complaint was evasive at best. They shamelessly attempted to skirt their responsibility by denying the very existence of this advertised feature. This blatant dishonesty is both disheartening and unprofessional.

Turning to the Rust server, the disappointments continued to pile up. First and foremost, the server lacked crucial features such as backups and dedicated IPs. These omissions immediately raised red flags regarding the company's commitment to providing a satisfactory service. Moreover, instead of utilizing true cores for performance, they opted for an inferior setup of threads, resulting in subpar performance and a lackluster gaming experience. Their use of the Pterodactyl control panel, while not inherently problematic, was marred by the fact that they allocated a mere 200% (equivalent to 2 threads) for my server. This approach reeks of cutting corners and disregarding the quality of service.

When seeking assistance with these issues, I was met with yet another disappointment: their support system. Response times were egregiously slow, leaving me waiting for extended periods before receiving any form of help. Worse still, when I provided irrefutable evidence that they had lied about the promised features, my ticket was blatantly ignored. This lack of accountability and unwillingness to address their shortcomings only serves to compound my frustration.

To add insult to injury, when I requested a refund due to the myriad problems I encountered, they refused my request, citing a supposed 48-hour window for refunds. However, their refusal was based on a selective interpretation of the time frame. I purchased the services on the 14th and sought a refund on the 16th, which by any reasonable interpretation, falls within the 48-hour limit. Their obstinate stance on this matter demonstrates a complete disregard for fairness and customer satisfaction.

In conclusion, my experience with this service has been nothing short of a nightmare. Their misleading claims, lackluster offerings, poor support, and refusal to honor legitimate refund requests all contribute to my belief that this company is operating with questionable ethics and intentions. I strongly advise others to steer clear of their services and explore more reputable options in the market.

EDIT: ICELINE-HOSTING IS OFFICIALLY TRYING TO SILENCE ME AND TAKE DOWN MY REVIEW :)

It's become crystal clear that my review struck a nerve with Iceline-Hosting. Instead of addressing the legitimate concerns I raised, they're attempting to silence me and remove my review from public view. Their actions only reinforce the validity of my claims.

I want to remind everyone to exercise caution when considering Iceline-Hosting for any services. The fact that they're resorting to such tactics further supports my assertion that there are serious issues with their business practices. Trust your instincts and think twice before engaging with this company.

Stay well-informed and make wise decisions. Your experiences matter, and together, we can help others avoid potential pitfalls.

14. elokuuta 2023
Oma-aloitteinen arvostelu
Iceline Hosting-logo

Vastaus yritykseltä Iceline Hosting

Hello Hadrian,

I'm sorry to hear you feel this way regarding your experience here at Iceline Hosting. Although I can appreciate your concerns, it seems as if there is a bit of confusion here in which I'll respond to your claims below.

To begin, as mentioned to you in your initial support ticket regarding this matter, nowhere on our website do we have any mention of any kind of 'mod/plugin installer' for our SCP services, as it typically isn't required due to the nature of installing them for this game. This may however be something we look to add in the future. Your statement of "This feature was emphasized not just once, but in two different places on their website" is completely not justified, as this is in no relation to our SCP services, as explained to you when you provided a screenshot very clearly showcasing a Minecraft server.

Next up we have dedicated IPs. This isn't something we offer, and if we did, this would be stated very clearly within our checkout system, as dedicated IPs are typically provided at an additional cost. The same goes for our backup system. Yes we charge a very minimal amount of cloud backup storage, however, this is also stated in our checkout area. Keep in mind that this in no way restricts you from making local backups by extracting your server data manually.

Our support times are typically very quick, however, due to the nature of your ticket and the extensiveness of some of the statements made by yourself, this needed to be handled by myself directly. Again, this so called evidence you provided is completely invalid and doesn't relate at all. We have well and truly acknowledged your claims by explaining to you that the statements made do not add up.

Next up we have your refund. I'm not entirely sure why you have gone on to state that this was requested within the 48-hour time period as mentioned within our Terms of Service, as we very clearly provided you with the exact times of your payment, and why you do not qualify for this. To mention we denied your refund within the 48-hour window is completely unfair and unjustified as at the end of the day, we have a policy we have to adhere by.

Please don't hesitate to reach back out to our support team if there's anything else we can do for you.

Kind regards,
Iceline Hosting

Saanut 5/5 tähteä

Best Customer service!

I'm always so impressed with the customer service Iceline Hosting provides! Today was another one of those days! I was having a brain fart, yet these guys walked me thru it all. I won't use any other services and recommend this company to anyone who asks me. Thank you for the outstanding services provided and Customer support behind it!

21. heinäkuuta 2023
Oma-aloitteinen arvostelu
Iceline Hosting-logo

Vastaus yritykseltä Iceline Hosting

Hello Timothy,

You are absolutely more than welcome. Myself and the rest of the team are always here for any queries or concerns you may have. Many thanks for your kind words, we really appreciate this.

Kind regards,
Ryan
Iceline Hosting

Saanut 5/5 tähteä

Brilliant server hosting provider

The staff team is very helpful and they do there job right not like some other vps hosting provider keep up the good work Iceline hosting. And if you would like any help with staff things I would be more then happy to help

15. heinäkuuta 2023
Oma-aloitteinen arvostelu
Iceline Hosting-logo

Vastaus yritykseltä Iceline Hosting

Hello George,

That is brilliant to hear. I'm thrilled to find that our fantastic support team have been able to provide you with some assistance regarding any issue's you've experienced along the way. If there's anything else we can help you with, please don't hesitate to reach back out. Many thanks for your kind words, it is much appreciated.

Kind regards,
Ryan
Iceline Hosting

Saanut 5/5 tähteä

Reliable, and simple to use!

Had a VPS with them to host my RedM server, the server was reliable and simple to use and in my opinion great value for money!

I WILL be returning to them when I have finished coding my new server.

10/10 would recommend for any of your VPS needs

10. huhtikuuta 2023
Oma-aloitteinen arvostelu
Iceline Hosting-logo

Vastaus yritykseltä Iceline Hosting

Hello,

I'm happy to hear that your VPS was running smoothly, and really appreciate the kind words you've left us! That's brilliant to hear, please don't hesitate to get back in contact with us if there's anything we can do for you.

Sincerely,
Ryan G.
Iceline Hosting

Saanut 5/5 tähteä

I ordered a server yesterday and it has…

I ordered a server yesterday and it has been smooth and not laggy like my previous hosting. The support team is quick and helpful and got to me within a couple of minutes. Overall the best and cheapest hosting for FiveM

27. kesäkuuta 2023
Oma-aloitteinen arvostelu
Iceline Hosting-logo

Vastaus yritykseltä Iceline Hosting

Hello,

I'm happy to hear that your service is running as it should! Myself and the rest of the support team are here if you have any additional queries or concerns, all the best!

Sincerely,
Ryan G.
Iceline Hosting

Saanut 5/5 tähteä

Customer Support 10/10

The customer support from Iceline has been the absolute best. They've helped me through a process that I never did before and made things easier on me. They're so helpful and show that they care for their customers.

25. kesäkuuta 2023
Oma-aloitteinen arvostelu
Iceline Hosting-logo

Vastaus yritykseltä Iceline Hosting

Hello,

Many thanks for your kind words, I'll pass this onto the team for you! Please don't hesitate to reach back out to us if there's anything more we can do for you!

Sincerely,
Ryan G.
Iceline Hosting

Saanut 5/5 tähteä

Very helpful and easy to deal with.

22. kesäkuuta 2023
Oma-aloitteinen arvostelu
Iceline Hosting-logo

Vastaus yritykseltä Iceline Hosting

Hello David,

I'm glad to hear you've had a smooth experience with us here at Iceline Hosting. Please don't hesitate to reach out to us if you require any assistance!

Sincerely,
Ryan G.
Iceline Hosting

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