Hutchings Arvostelua 

As usual everything was straight forward all the staff and service was Amazing.
Will be back again when I need to thanks for a very relaxing and hassle free
time

Absolutely first class service!

We personally have bought three cars from Hutchings and three family members also bought from here. In fact our daughter travelled from Bristol to buy a brand new car in Llansamlet as the deal was better than the main dealer in her own village of Thornbury! I think that says how good Hutchings are!

We can honestly say this is the best service we've ever had in purchasing cars!

Amazing experience, well organised group of workers, who couldnt do enough for myslef and family. A hot coffee and a walk about the floor being given all the information I needed. Very friendly, respectful and polite people. I will always use hutchings swansea. Thank you guys for all your help.

Well, it was my first time accessing the repair station. The staff were good but maybe in the future, prices could be looked into as most people may not be able to afford it. Overall, work was good. Keep up the good work. Cheers

Great customer care. Efficient.

From the moment of buying my car though all of its maintenance needs, I have found ease working with Hutchings.

I had a mot here but it came back with £1700 of work that n ended doing! I took it to another reputable garage and they said all the items listed were not needed to pass the mot
The brake pads had plenty of wear left other items didn’t need changing . I believe it is a money making deal to get you to spend more money.
My car passed its mot after checking the list from Hutchings.

Deane was very friendly and helpful. Very smooth process. Would recommend

I am extremely disappointed with the way the company appears to be managed. Until Becky and Jon start putting the needs of the company and its customers first rather than giving the impression that their personal relationship is taking priority I struggle to see how the business can reach its full potential.

I would also suggest that if members of staff wish to spend private time together they consider doing so away from the company premises and not in vehicles issued by the company. Their conduct has been noticed by other businesses in the local area which risks creating an unprofessional impression of the company. I would strongly encourage staff to show some consideration for the reputation of the business as well as a degree of professional judgement and self respect. Not all women have that though.

My experience is particularly disappointing because I expected much more from the Hutchings family and from a company with its reputation. Unfortunately this has left me feeling that the actions of certain individuals are tarnishing what could and should be a successful and well. regarded business.

I also want to raise concerns about my experience with reception.

Arl who is responsible for Vauxhall came across to me as extremely rude and unprofessional. My experience with Neve whom I spoke to regarding the purchase of a new Hyundai was equally frustrating. Rather than making me feel like a valued potential customer and taking the time to properly assist with my enquiry I felt that Neve appeared more interested in talking with the mechanics than in helping me with what was potentially a significant purchase.

When someone is considering spending a substantial amount of money on a new vehicle I would expect to receive a welcoming, attentive and professional standard of service. Unfortunately that is mot to be here.

Overall this has been hugely disappointing. I expected considerably better from Hutchings and from a company with such an established reputation.

I sincerely hope that management takes this feedback seriously and looks closely at both the conduct of staff and the standard of customer service being provided. Customers should feel valued, respected and confident that their business is genuinely appreciated. Based on my experience, there is considerable room for improvement.

Services - I had to take my car in for a Camshaft Product Recall. Before going to this garage my car was perfectly fine and absolutely nothing wrong with it. When I went to collect my vehicle, they told me that they had done a software upgrade and health check on the car while it was there, and now the cars engine light had come on, on the dashboard. I told them to fix whatever it was that they did to make the light come on. I was told by the very passive aggressive receptionist (Arlene) that I would have to pay to have a diagnostic done, at a cost of £144. They created the fault and expected me to pay for them to find out what the problem was. After a heated discussion with the very unhelpful receptionist (Arlene) who would not listen to or understand my point of view, who kept robotically telling me I had to pay for a diagnostic to be done. I left and got a diagnostic report done at a different garage for £40. The result of this was I had to take it back to Hutchings as a Vauxhall dealership had to fix the Ad Blue problem, so again I went back and reluctantly paid £144 for them to run a diagnostic as they wouldn't except the report I had done at the other garage. Unfortunately I had to deal with extremely unhelpful passive aggressive Arlene again. After an hour of running a diagnostic, I was told by Arlene that they still have not found the problem with my car and needed another hour to work on it. What she neglected to inform me at the start of all this, was the £144 for the diagnostic was only for the first hour, so I was expected to pay another £144 for the second hour, so £288 to try and find the problem. Another pointless conversation with the unhelpful Arlene, refused to listen or see my point of view and again just kept telling me, I had to keep paying for every hour they spent on the car due to their incompetency. My car is still not fixed and I still do not know what they did to my car to make the engine light come on. I will never ever go back to that garage, due to the rude staff, incompetent mechanics and ridiculously high pricing structure.

My son and I travelled from Northern Ireland into Cardiff, were Jason (from Hutchings) collected us from the airport, very early in the morning, got us sorted with coffee, put some petrol in our new car, programmed our sat nav, and sent us homeward via Hollyhead. Nothing was to much trouble and the car was very reasonably priced, very clean and fully serviced. First class service.

I recently visited the dealership to purchase a new car and was extremely impressed with the entire experience. All the staff were welcoming and helpful, but Conor in particular stood out. He was incredibly knowledgeable and took the time to answer every question I had about the car and the purchase process.

I was given the opportunity to test drive the car, and nothing ever seemed too much of a problem. The level of service truly felt exceptional.

I needed the car at short notice, and Conor went above and beyond to make it happen—he was able to provide the exact car I wanted within a week. I was even able to take delivery of the vehicle on the specific day I requested, which made the whole experience even better.

Overall, I cannot fault Conor or the team for their tremendous service. They made the entire process smooth, stress-free, and genuinely enjoyable. Highly recommended!

Picked the vehicle I wanted then was told by the sales rep that I couldn't pick up my vehicle because she had a day off even though the vehicle had been payed for. The overall attitude of the sales rep was very poor. She had a stinking attitude and seemed as if everything was to much to ask for! Completely took out the fun of buying a new vehicle. When I finally was allowed to pick up my car I was met with an empty tank of fuel! Anyway went home after filling it up only to notice that the carpet in the vehicle had been sprayed black and very poorly as all the plastic trim had it all over it. There was a substantial amount of rubbish behind the rear seat and the wind deflectors and led headlight bulb had been removed form my vehicle prior to me picking it up. I spent many hours rectifying the shoddy work their so called valeters had done on it! I contacted them to see about the missing parts and months later still waiting a reply absolutely terrible customer service. If you want to enjoy buying a new vehicle or get exactly what you pay for without parts being removed go to a tidy dealership not this absolute crap! I will never ever in my life deal with these crooks again nor will any of my family or friends.

I would have given Hutchings, Bridgend no stars.

The car has been the garage five weeks with a blown head gasket. I’ve had the car eight months and still under warranty.
Haven’t communicated with me properly until I got head office involved and the ombudsman.
I have refused to abide by the warranty and have barely looked at the car apart from one day to fully diagnose the reason it broke down.
I have had to get an independent mechanic to inspect it due to inconsistencies in what I’m been told.
Despite the mechanic’s report been damning against Hutchings, have still refused to repair or refund.
They have also quoted me twice as much as other garages for the same job.
I’m having to take it elsewhere due to lack of trust.

Dishonest sales tactics. Non return of holding deposit for a car that was not on-site.
I was interested in a Tucson and the one I was interested in was at Pontypridd and needed to be transferred to Bridgend. I paid £99 via bank transfer, which was a bit strange in itself.
The car was not for me, so I asked for my £99 back. Was ghosted by the salesperson Alex Hobbs despite several email chasers. I then received and email from his manager Gareth Thomas asking I would be interested in another car. When I replied was ghosted again.
Please can someone in accounts contact me about my refund.

DO NOT USE For repair work! I can not say this enough. The lack of service both customer and repair work we have had over 11 WEEKS is outrageous.

My husband took his work vehicle to the garage on the 25th of April 2025. The vehicle stood there for 6 WEEKS without any work being carried out. He would phone the garage multiple times a week and would often be met with a voice mail. After leaving countless messages he would have NO call back, leaving him to endlessly chase for updates.

When the vehicle was looked at they ordered a part and stated that it would be done straight away. Following another week of no updates my husband rang and was told that they hadn't received the part but also could not tell him when the part would arrive. Apparently there was no way to track this order.

We made a formal complaint to Hutchings due to the lack of service and repair we had received. This did not change anything and was quite frankly a waste of time. Thier customer service is absolutely appalling and I would urge anyone to stay clear of Hutchings Pontypridd.

Eventually when the vehicle was fixed the M.O.T had ran out. We asked for this to be done. Hutchings completed the M.O.T, however a few hours after vehicle pick up the vehicle rolled into a brand new car WITH THE HANDBRAKE ON!

My husband can not work without his vehicle so has faced extreme financial pressures due to Hutchings having the vehicle for 11 weeks. We paid just over £3,000 for this total lack of service with much more expense added on due to the fact they did not look at the vehicle for 6 WEEKS and now having to pay for damages to another car because of Hutchings utter incapability. The financial situation this whole process has had extreme effect on our family.

To top all of this off, Hutchings has not taken any responsibility or even formal apology for thus chaos.

STAY FAR AWAY AND DO NOT TRUST.

Picked up my new mobility car. The salesman who dealt with my changeover (Tim Cox). Was friendly, helpful, and very professional. Made it a very easy and pleasurable experience all round.
Richard Griffiths

I have been a loyal customer for the last decade having bought 3 cars & been part of their payment plan until last week. My car had a year service & MOT. It is a 68 plate but unfortunately failed the MOT, there was a front coil spring that had snapped, 2 oil leaks, a water pump leak, the brakes were 40% & the discs were pitted, I also had a fuel flush, the MOT cost & the cost of the service which I pay monthly at £24 so more or less £300 over the course of the year so including the cost of the service the bill came to £1647!!!!!! I was absolutely gutted & distraught. I am so supposed to be part of the Vauxhall club, there was no offer of discounts, no loyalty & no empathy, I was literally crying over the phone & all they were interested in was what i could afford to have done but the checks were all in the red so all high priority so i had no choice. The car was repaired vey well I will say but the customer service was non existent ........ I even had to chase for an update a few times & lets be honest, for that cost I could have bought a cheaper second hand banger!! I have always highly rated Hutchings but like every other huge multi million company, customer service as been flushed & the costs are daylight robbery, maybe the employees should wear masks!! I will never be going back to check!!!!! Keep away from the dealership if you want to save money!!

WE HAVE LOST ALL TRUST!
We have been customers for over 8 years and bought a couple of vehicles from Hutchings Pontypridd - as well as used them for annual service/MOTs.

We bought our latest car in January 2025. We made an agreement with the salesman, Paul, that it was supplied with a spare wheel, not an inflation kit. When collecting the car, we were told the spare had been ordered and not yet arrived, but would be ready in 2-3 days. We spent 2 weeks chasing Paul for the spare. Messages were not responded to and calls not returned. Finally after speaking with Alice (who was very helpful) Paul contacted to say the spare would soon be available. 3 weeks after purchasing the car, it was ready - we drove down and Paul put it in the boot - unfortunately this was not the end of the issue.

In April, we had a blowout on the M4. We attempted to change the wheel and discovered Paul had provided the wrong size spare and the plastic 'tool box' was empty - leading to a callout/recovery by AA and hours stood beside the motorway with our son. This wouldn't have happened if the correct spare was included. We have now been told Paul no longer works here and there's no record of the wheel. We have provided proof of our agreement with Paul (text and email) and would like the correct wheel and tools provided ASAP.

Unfortunately we are still awaiting a response from the sales manager.

In addition to this we believe we were misled on the vehicle history. The service record was not provided with the car - we are still awaiting more info on this. The service countdown was apparently not re-set after the pre-sale service so I don't trust whether this was actually done.

I recently had my car serviced at Hutchings Hyundai Pontypridd and was thoroughly impressed with the entire experience. From start to finish, everything was handled professionally and efficiently within the service department. Thank you Eleri and team.

A special shout-out to Andrew, the technician who worked on my vehicle. He clearly knows his stuff and took great care in making sure everything was done properly. The vehicle health check video was very informative.

The service team kept me updated throughout the process, and the car was ready right on time. It’s now running perfectly—smooth, and clean. I also appreciated the attention to detail and the friendly, helpful attitude of everyone I interacted with.

Highly recommend Hutchings Hyundai Pontypridd for anyone looking for quality service and peace of mind. I’ll definitely be returning for future maintenance.

Staff seem ok but whoever is responsible for checking the cars over to make sure they are ready and safe for the road should be sacked. Cut wires for seat belt warning under seats. Steering issues, plus a list of other issues. Nearly 14k for a duff car. Recieved a refund no problem but as i sold my old car after purchasing this i then had to spend extra on a hire car as needed one for my autistic children and lack of transport where i live. when I asked about getting refunded for the fuel and tints etc this was rejected. So all in i lost around nearly 800 quid on the extras and hire car.