Humphrey and Brand Arvostelua 

Great service from the very first encounter in the office. Lovely attentive, kind and calmly professional throughout each interaction. We met Paige initially who took our details and assured us she would help us navigate the current challenges in the market as best she could. She had a property coming on to the market which might suit needs. George then showed us around, handling a challenge with keys for the property with great calm and determination. we didn't feel rushed at all and could take time to get a feel for the property. We requested a second viewing, met by Paige again. She was insightful, open and helpful, guiding us through each step. In safe hands with these professionals, kind and not pushy in any way. Would highly recommend this firm and this team.

Extremely disappointing and poorly handled experience.

We were asked to provide an excessive amount of personal and financial information, including full credit reports and bank statements, before the landlord had even agreed to proceed. We then paid a security deposit and signed a tenancy agreement, were given a move-in date and key collection plan, and were led to believe the tenancy was effectively progressing as normal.

Only after all of this did the agent state that the landlord was “not comfortable” due to our credit scores, despite explanations having been provided upfront and references, affordability, employment and rent history all being satisfactory. This should have been identified far earlier in the process, before taking deposits and issuing legal documents.

The referencing process felt disorganised and inconsistent, with missing documents only being flagged very late, and checks seemingly carried out after key commitments had already been made. It caused unnecessary stress and wasted a significant amount of time at a very sensitive point in the moving process.

While deposits are now being returned, this experience lacked professionalism, transparency and proper sequencing. I would not recommend this agency to prospective tenants and would urge others to be cautious about proceeding before landlord approval is clearly confirmed.

I cannot recommend Humphrey and Brand highly enough. Everyone on the team we dealt with has been professional, efficient, respectful, helpful and never lost momentum during
the period of time it took to sell our house.
Emma