As a service, pretty good. As a business, not so much. I joined in March 2025 as my accountant no longer offered their address for use as my registered company address. Just over a year after joining... Näytä lisää
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Great smiles, teamwork and responsiveness as well as a very effective virtual office set up with options of working space and meeting room hire. Whether I am popping by to pick up post, requesting som... Näytä lisää
Just signed up with the virtual office. What canni say, apart from its very reasonable, no crafty added bits like the other virtual offices. They are quick in answering any issues. So far, I'm very ha... Näytä lisää
Yritys on vastannut
I have been using Hoxton Mix for the past three years for my various companies and am always impressed with their service. They notify me immediately of any new post which is then emailed to me sa... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
The Hoxton Mix Virtual Office London gives you all the benefits of a prime London business address in the heart of Tech City, without the expensive overheads. Our cheap Virtual Office London service is the perfect solution for international companies, freelancers and entrepreneurs looking to establish a presence in London’s dynamic technology hub. You use our address as your business address, and we handle all your mail.
Yhteystiedot
3rd Floor, 86-90 Paul Street, EC2A 4NE, London, Yhdistynyt kuningaskunta
- +44 (0)20 347 53374
- help@hoxtonmix.com
- hoxtonmix.com
Incredibly efficient customer service…
Incredibly efficient customer service with excellent online portal and app – the experience couldn't be easier or more reassuring. Worth every penny for a such a quality business address.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Fast and professional
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Question addressed very quickly
Question addressed very quickly - thanks!
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
As a service 'good', as a business... not so much.
As a service, pretty good. As a business, not so much. I joined in March 2025 as my accountant no longer offered their address for use as my registered company address. Just over a year after joining on the 'Hoxton Mix's Virtual Office Scan Lite (annual saver)' and I have had two 'price adjustments' that cranked the price from £200 to £250. No improvement in service, no reason give, just 'we can do it'. A classic case of a subscription service milking their customers. They clearly realised it's a big chore to change and are making the most of that inertia. Consider yourself warned.
1. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hoxton Mix
Hi Bernie,
Thank you for taking the time to leave feedback, we genuinely do appreciate it.
A member of our team has reached out so we can review your account directly and make sure everything has been handled correctly. We just need to confirm your details.
We completely understand that any price increase can be frustrating. Over the past few years, the cost of operating a regulated UK business has increased materially. This includes higher employer National Insurance contributions, rising business rates, increased wage and energy costs (with no price cap protection for businesses), and higher regulatory supervision and compliance requirements for Trust & Company Service Providers.
We’ve worked really hard to absorb as much of those increases as possible before adjusting pricing.
The annual plan moved from £229.99 to £249.99, an increase of £20 per year, which works out at 5 pence per day. We appreciate that it’s not just about the amount, but about perceived value, and that’s fair feedback.
Alongside rising costs, we’ve invested heavily into improving the platform, including AI-powered mail scanning, fraud detection, spam filtering, smart classification, and wider infrastructure upgrades. There are further enhancements being rolled out over the coming months.
If it feels like we haven’t communicated those improvements clearly enough, that’s something we take seriously and will reflect on.
We’ll reach out directly to discuss your account and see how we can resolve this for you.
Team Hoxton Mix
Vastaus yritykseltä The Hoxton Mix
Thank you so much for your kind words!
We’re really pleased to hear you found the support fast and helpful, that’s exactly what we aim for.
Team Hoxton Mix
human support at its best!
having the ability to chat with a human is gold! The support was quick and the issue resolved in record time! Well done Hoxton Mix! Keep it up!
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hoxton Mix
Thanks Milton — love this! We agree, having a real person to talk to can make all the difference. Delighted we could help so quickly. Appreciate you taking the time to leave a review.
Team Hoxton Mix
Create Customer service and support
Create Customer service and support
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hoxton Mix
Thanks so much for the five stars, Sina! We’re glad to hear you’re happy with the service and support — it means a lot.
Team Hoxton Mix
Reliable, professional service
I’ve been using Hoxton Mix as a virtual office service for many years, and my experience has consistently been excellent. Everything is handled smoothly and with understated professionalism. The service quality has always met my expectations, and the team manages every detail with care and efficiency. What really stands out is their courteous, professional approach — it’s clear they genuinely value customer satisfaction. I would confidently recommend Hoxton Mix and wouldn’t hesitate to continue using their services in the future.
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hoxton Mix
Tullia, thank you for such a thoughtful and generous review. It’s incredibly rewarding to hear how our team’s care and professionalism have made a lasting impression over the years. We’re truly grateful for your continued trust and recommendation.
Team Hoxton Mix
Outstanding service
Outstanding service. Quick to respond. Understanding and would recommend anyone who wants to get a virtual address for their business. This is the best service. Couldn't get better. They approve documentation really quickly and understand your needs. Would highly recommend.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hoxton Mix
Hi Tarot,
Thank you for the amazing review! We’re so pleased to hear you had such a smooth experience and truly appreciate your recommendation. We’re always here if you need anything else.
The Hoxton Mix Team
Fixed, great service on escalation -- cancellation policies
Edit -- the company has resolved this issue. I am leaving the original text below as others might hit it - if you get a subscription via a bank or company formation service like through Tide, when they cancel, it can cause mixups. The initial response wasn't great but after a few escalations, Hoxton Mix have entirely fixed this and restored the service.
***
If you pay for an annual subscription and submit a cancellation partway through, they cancel immediately, not at the date of next renewal. This is not standard practice and is deeply unethical, a form of cheating people out of money and making them re-open on a new subscription to get final mail. I don't expect a refund but I also expect that service I've paid for continues.
They also hide behind service providers if you come to them through e.g. Tide. While they obviously control how they react to cancellations, they will try to pretend it's the other party's fault. Again, deeply unethical and trying to extract whatever they can.
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hoxton Mix
Hi Luke,
Thank you for updating the review and for highlighting the issue - it’s genuinely helpful when customers flag things like this, even when they come through partners who use our API. It allows us to raise potential configuration problems with them quickly and make sure everything works as intended for everyone.
I’m glad we were able to get this fully resolved for you and restore the service through to your original end date. If you ever need anything further, our team is always happy to help.
Team Hoxton Mix
The Hoxton Mix is pretty good app they…
The Hoxton Mix is a sleek and modern co-working space offering great flexibility and value. Its virtual office services are fast, reliable, and perfect for small businesses or freelancers needing a professional London address. The customer support team is responsive, and the overall experience is smooth and hassle-free.
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hoxton Mix
Hi, thanks for the 5-star review!
We’re so glad you found the service flexible, reliable, and hassle-free. Really appreciate the kind words!
Team Hoxton Mix
Excellent attention and response with…
Excellent attention and response with clear, precise easy to follow assistance. Thks
26. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hoxton Mix
Hi Derrick, thank you for the 5-star review!
Great to hear our support was clear and helpful, we’re always here if you need anything.
Team Hoxton Mix
Easy to reach out for help
Easy to reach out for help. Quick and friendly response
10. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hoxton Mix
Hi Jim, thanks for the 5-star review!
Great to hear the team was easy to reach and quick to respond.
Team Hoxton Mix
Fast response and very helpful.
Fast response and very helpful.
28. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hoxton Mix
Hi Elliott, thank you for the 5-star review!
We’re glad the response was fast and helpful—really appreciate the feedback.
Team Hoxton Mix
Ci6 Investigations-new virtual office.
Just signed up with the virtual office. What canni say, apart from its very reasonable, no crafty added bits like the other virtual offices. They are quick in answering any issues. So far, I'm very happy, easy to set up.
27. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hoxton Mix
Hi Phil, thanks for the 5-star review!
We’re so pleased to hear you’re happy with the setup and found the process straightforward—welcome aboard!
Team Hoxton Mix
Making things easy.
Setting up a new business can be very challenging. The team at Hoxton Mix are very prompt and helpful and make everything much easier.
24. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hoxton Mix
Hi Stuart, thanks again for the great review!
Delighted the team helped make things easier while getting started.
Team Hoxton Mix
The support team is incredibly helpful…
The support team is incredibly helpful and genuinely cares about their clients. Any issues are swiftly and professionally resolved. While I don’t want to forget names, Anabelle, Loly and Angelica were always exceptionally quick to respond and solve problems.
20. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hoxton Mix
Hi Seif, thank you for the 5-star review!
We’re proud of our support team—Anabelle, Loly and Angelica will be thrilled with your kind words.
Team Hoxton Mix
Overall great service
Overall great service. Reliable!
Edited review: I mistaken and misread a bill, Hoxton mix staff contacted me to explain and clear up the misunderstanding
18. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hoxton Mix
Hi, thanks for the updated 5-star review!
We really appreciate you taking the time to update your feedback—and glad we could clear things up.
Team Hoxton Mix
I got an issue with docs
The staff is very active and good I am 💯 % satisfied
20. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hoxton Mix
Hi Naseem,
We’d like to provide a clear factual timeline for transparency:
• HMRC Corporation Tax UTR Letter – dated 18 August 2025, received at Hoxton Mix on 21 August 2025, scanned and uploaded to your portal the same day at 11:33am. You were notified by email immediately.
• HMRC Corporation Tax Activation Code Letter – dated 16 August 2025, received at Hoxton Mix on 20 August 2025, scanned and uploaded to your portal the same day at 14:12pm. You were notified by email immediately. (Please note: HMRC codes automatically expire after 30 days — in this case, on 18 September 2025.)
Our support system also responded promptly to your enquiries:
• On 22 August, when you first asked about missing documents, our team replied the same morning confirming the HMRC letter had been scanned and uploaded.
• On 27 August, when you enquired again, our team replied within the hour, confirming the activation code had been received and processed.
• Across subsequent messages, every query was acknowledged within business hours, often within minutes, confirming exactly what had been received and uploaded .
Further to this, on 24 September 2025, our CEO personally reached out, re-attached both letters, and explained next steps .
For clarity:
• All post we receive is processed on the same working day, usually within hours.
• Every item is barcoded, timestamped, and uploaded with a full audit trail.
• Customers are notified by email as soon as scans are available in the portal.
• The Hoxton Mix has no affiliation with HMRC or Companies House, and we cannot generate or resend codes — only HMRC can issue a replacement if one expires.
We completely understand how frustrating HMRC delays can be. But the evidence shows that all of your post was processed accurately and without delay on our side, and made available to you in your customer portal the same day it was received.
We are always happy to work with our customers to help get things rectified, but it’s important that reviews reflect the actual facts.
Kind regards,
Team Hoxton Mix
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