House of Stars Arvostelua 

Was a bit sceptical about this site with the recent reviews, but really wanted the Blue Blood palette so decided to order anyway.
Came 2 days later with a shining new Blue Blood palette, no shady stuff here.
Not sure what happened to others but I had a fantastic experience. Will probably order a Blood Sugar palette also soon.
10/10 would recommend IGN™

Jeg har langt en del pengene efterhånden ved køb mest over hjemmesiden og få besøg i butikken.

Jeg har desværre oplevet ved butiksbesøg at man bliver overvåget, og hele stemningen derinde er en anelse anspændt. Man tør dårligt røre ved noget som helst. Så jeg undgår butikken og har derfor desværre kun været der 3 gange. Alle 3 gange gik jeg ud med en dårlig oplevelse.

Når jeg endelig skal købe noget gør jeg det helst over hjemmesiden selvom jeg også et par gange har oplevet problemer der.
Bla med at når de holder udsalg, så bliver der sat vare på udsalg de slet ikke har på lager, og ikke har haft længe. Det er især deres jeffree Star produkter det sker med.

Jeg har også oplevet at der på hjemmesiden var 20 eller 25% på jeffree Star produkter, men lige inden jeg trykkede betalt, stod alle varene til normal pris.

Jeg har også forudbetalt for jeffree Star blood sugar palette og inden jeg overhovedet havde modtaget den, (den var forsinket i et par måneder) var den nedsat på deres hjemmeside.

Jeg har screenshoot af de ting jeg beskriver og har også været i kontakt med House of Stars, men jeg bryder mig ærlig talt ikke om den service og tone der bliver skrevet/snakket i, så jeg har valgt at lade det ligge.

Derfor har jeg også undgået at få byttet en jeffree Star liquid lipstick i farven Scorpio, for da jeg ringende og ville snakke om at den ikke var som den skulle være, fik jeg at vide i en ret hård tone at jeg tog fejl og at sådan skulle den være. (Dutten hvor produktet kommer på og påføres på læben var så løs at den efter 2 gang jeg brugte den faldt af) jeg har jeffree Star liquid læbestifter for over 3000kr og ingen af dem var så løse og har aldrig haft det problem før. Jeg forsøgte at forklare mig men tonen var ligesom lagt og til sidst da jeg virkelig stod ved at det altså ikke var normalt, jamen så måtte jeg jo komme forbi forretningen. Det havde jeg ærlig talt ikke lyst til sådan som jeg blev snakket til.

Jeg handler helst andre steder nu, men det hænder jeg bruger shoppen da de har mærker jeg ikke ka købe andre steder i Danmark.

Charlotte står altid klar til at hjælpe med et smil. Produkter af yderste kvalitet, og så VIRKER de 👏🏼

Kan kun anbefale butikken på det varmeste.

Jeg har længe gået med lidt “træls” og tørt hud i ansigtet.
Charlotte gav super god services, og var rigtig god til at forklare hvad de forskellige produkter gør ved huden.
Jeg kommer ikke til at vaske mit ansigt 2 gange om dagen, og hun formåede alligevel at finde nogle produkter som kunne “leve op” til mine krav/tid.
Kan kun give House of Stars den bedste anmeldelse

i ordered a few different Jeffree Star liquid lips,6.
when they got here most of them smelled really bad, and tried one on and I got a rash around my mouth and on my lips, they burned and hurt for a couple of days.
I then wrote them, because you can't always see on a lipstick that it is too old (one of mine looked dry inside, so that one I didient try and smelled really bad) , and asked them to look in there storage because I didn't want what happened to me to happen to others. some of the lipsticks were fine and I love them.
but I never got ANY responce from house of stars, and that makes me mad, if they would have told me they would look, that would have Been okay. but I feel bad about paying for 6 lipsticks were 2 wasn't bad, and I got a "burn" on my lips! they should have at least send me an apology !!! or a respones

Gå uden om deres mystery boxes de kører med i øjeblikket. Indholdet er langt uden hvad man kan forvente når man bruger en del penge på dem. Jeg forsøgte mig med en jefree Star mystery box og endte med 5 læbestifer i mærkelige farver. Det virker som en stor undskyldning for at få tømt et lager

Super vare der kommer hurtigt og er godt indpakket. Plus for at støtte den dansk butik.

Experience from ordering online.
I have ordered multiple things from this place and multiple times, honestly I've spent a lot of money and each time I haven't been disappointed, delivery was fast and everything was as it should be. On my last order they didn't have the OFRA Magic Roulette, but they notified me by e-mail and quickly refunded the purchase from the order.
I will definitely be spending more money in the future on their website.

Altid hurtig levering!
Jeg har altid haft gode oplevelser med deres Webshop. Har aldrig fået modtaget beskadigede varer, dårlig indpakning eller noget tredje. Der er altid gået de der 2-4 hverdage før, at jeg kunne hente min pakke.
Så hvis jeg skal købe make up, eller noget andet, er det som regel altid hos dem. 👍🏽

Lækkert udvalg i produkter og god kundeservice. Men alt det visner når man ligefrem bliver overvåget i butikken.

En veninde og jeg var derinde idag, og en af ekspedienterne “følger efter os” rundt i butikken, og da hun på et tidspunkt skal ud bagved, siger hun til en af de andre medarbejdere: Vil du lige gå derned imens hun kiggede i vores retning. Det var TYDELIGVIS for at holde øje med os. Hun stod og pudsenussede med noget for at se beskæftiget ud, imens hun kiggede efter os.

Det er decideret frastødende! Og ærgerligt. Vi mistede lysten til at kigge videre.
Det er møg ubehageligt og man føler nærmest at man allerede er “dømt” som værende tyv, lige fra man træder ind af døren.

Jeg sætter ikke mine ben i den butik igen :/

Deres webshop fungere upåklageligt. Besøger man derimod butikken er det en anden historie. Man bliver konstant overvåget af ekspediterne. Der er fuldkommen stille i butikken og de følger nærmest hver eneste bevægelse. Min veninde ville swatche en Jeffree Star liquid lipstick og vendte tuben lidt på skrå. Det resulterede i det flød ud med læbestift på gulvet og det blev ikke taget særligt pænt imod og der blev sagt der var normalt at produktet splatter ud på den måde så vi skulle passe bedre på. Personligt jer jeg selv over 20 af samme produkt og ingen af mine løber ud af tuben på den måde. Min veninde følte jeg utilpas til mode og ville egentlig bare gerne ud fra butikken. Jeg købte det nødvendige, men handler der ikke igen. Så hellere Beautybay, de har også fri fragt.

I’ve ordered from them many times and always got what i ordered. The bad reviews of this website is not at all what i’ve experienced.
Sweet costumerservice and fast delivery!

Når jeg har handlet på deres hjemmeside er det egentlig gået fint, og jeg har været super tilfreds med mine produkter, som syndes jeg deres betalingssytem er en anelse forvirrende når man har et gavekort på noget af beløbet men ikke hele beløbet. Der er det en anelse svært at finde ud af om den egentlig er aktiveret eller ej.

Jeg har været i butikken 1 gang og det bliver nok den eneste gang.
Jeg kørte hele vejen fra Kolding til Randers for at opleve butikken og den er super stor og fint sat op! Men jeg følte at kundeservicen var super anmassende og presset når man gik rundt, de ansatte var virkeligt påtrængende og man puttede egentlig bare tingene i kurven for at få dem til at gå væk. Da de så var væk stillede man dem pænt tilbage og fandt selv det man selv havde lyst til. De var ikke så gode til at sætte sig i kundernes sted og rent faktisk lytte til hvad de sagde eller opdage at man faktisk bare havde lyst til at kigge selv.

Jeg kom ved et tilfælde ind i butikken da min faste kosmetolog var gået på pension for 4 år siden.
Jeg har siden teenager årerne været plaget af mange hud problemer og prøvet mange forskellige produkter- behandlinger - hudlæge osv. Så det var med en vis skeptisk jeg gik ind i butikken. Butikkens ejer var meget selvsikker og kom med flere forslag til en god hudpleje. Jeg købte det der blev anbefalet og 14 dage efter havde jeg et resultat som aldrig før. Siden er jeg kommet i butikken jævnligt. Jeg får den bedste service og rådgivning og det VIRKER!!! Min hud har aldrig været flottere og make uppen aldrig siddet bedre.
Kan nu godt forstå den selvsikkerhed- for butikken er fyldt af seriøse- professionelle produkter som vælges med omhu, og personalet er dedikeret til at hjælpe en bedst mulig.
Med ærlighed kommer man længst og det får du hos House of Stars.
Jeg føler mig altid velkommen hos House of Stars også selvom jeg kigger og røre ved tingene 😉

Dårligste service længe!!!! House of Stars kører et system uden byttemærker. Dvs. de kræver en bon bare for at få byttet en varer til en anden eller en tilgodeseddel. Man skal altså ulejlige den, der har købt gaven for at få en bon - bare få at få varen byttet. Jeg sætter aldrig mine ben der mere.

I was purchasing some gifts for my girlfriend, and ordered, among other things, a Jeffree Star palette. Nothing of note was listed on the website, so when I had yet to recieve my package after 1 week, I contacted the store to inquire. Turns out, they didn't have this palette in stock. I'm sorry, but don't you feel it would be appropriate to inform your customers of this, if not on the website, at least by email that the product you ordered was delayed? I don't mind delivery being late, that happens sometimes, but at least inform your customers of this.

Aside from this, the first time I contacted them, they told me that they would send the package the next day, since they had just recieved stock. Another week passes, still nothing. I contact them again, and am once again told they had delivery issues. This leads me to believe that the previous person I spoke to was straight up lying to me when she said that they had just recieved some.

Anyways, after waiting 3 weeks, I finally got my package. Unfortunately, it was in horrible shape. It was haphazardly packaged, and looked beaten up. Thankfully, the products were ok, but considering it was an eye shadow palette and a mirror, they could very easily have taken damage.

On top of this specific experience, in general, their product descriptions on their website are extremely lackluster, and their staff seem very snobbish, and you honestly get the impression that you're not welcome in their store, that their products are above you... Is that really the impression you want to make on customers? The people who ensure you can even exist?

Unfortunately, there are several brands that House Of Stars carry that are not available elsewhere in Denmark, so my girlfriend and I will likely be shopping there again, unfortunately. But they really need to up their game.

Har aldrig haft problemer med dem :)

My bf was going to get me a Jeffree Star alien palette for my birthday.
He paid and got the orderconfirmation. The package came, and what i found inside was a not so nice Morphepalette. Worth less than half of the Jeffree one. I was so dissapointed, needless to say. I wrote an email to House of stars, expecting them to take this superfail serious.
Aaand they did not. A halfhearted apology that there has been a mistake in packaging, and that they would send me a returnlabel to send the Morphepalette back, and send me the right product.
First of all, I'm expected to fix their mistake and drive to the postoffice in town, and get no compensation at all. If House of stars had any interest in customer service, they would offer some discount on the order, or offer any other kind of compensation.
I opened the Jeffree pallet, and it looked tampered with. Like it had been on display. It was fingerprinted, and there was fallout around the colors.
Im not going to even write to them again about their poor handling of this, because I expect nothing. They clearly have no idea how to take responsibilty for what they do.
I would not recommend this company to anyone. Ever.

BEWARE OF THIS PLACE!!! IF I COULD GIVE A ZERO STAR, I WOULD!!!

I drove 2.5 hrs only to get to Randers and find this specific store because I was eyeing for the brand Jeffree Star Cosmetics (on which I found out that the House of Stars Cult Cosmetics are only a Reseller store of different brands including Jeffree Star Cosmetics.

When I got in, the young staff greeted me politely and she lets me enjoy looking around for their makeup one by one. Then went to Jeffree Stars Cosmetics and swatched the colors of their Androgyny Palette and Glow Kit. And because I am aware that there are so many thieves in the world especially in Makeup places, I didn’t take any New product yet because my plan is after I check everything, then I will simply point what I want. This and that and then pay. Should be simple, right?

Then came Charlotte, most probably the retailer and owner of the place. Followed me everywhere I go, monitored every step I took and she was just standing at my back checking on me. I walked over to the brushes and touched some of them because I had to feel the texture before choosing one. She saw that I still have some leftover highlights for the Glow Kit I swatched and she told me that “they are all the same brushes and we have to clean all the brushes you touched”. Saying it repeatedly.

First of all, how could you be so Amateur of letting all your Tester mixed with New Brushes out there??? How will your customers know if it’s new or not? Can’t you afford buying a package for each like any other brushes so we will not touch any of it??? Maybe put a sign “DO NOT TOUCH THE BRUSHES”.

Then I asked if the black brushes are made of goat hairs and she said “goats ONLY have white hair” and she SARCASTICALLY said it TWICE. She don’t know whom she’s talking to so I pretended not to hear it because I feel so sorry for her poor knowledge. It’s the most common type of fiber and you don’t know? CHARLOTTE, DO YOUR RESEARCH AND NOT ONLY CLEANING.

I took 2 brushes for her to stop being unkind to me. I know... she don’t deserve any sales at all with that attitude but I still did. Because I WAS THE ONLY CUSTOMER AROUND and the rest were just asking something. So most probably she is just bored.

Finally, went back to Jeffree Stars Cosmetics and did a final check of the Androgyny Palette.
I tested her by asking simple questions like “What is your best seller in this brand? Is this palette one of them?”
She answered with a raised eyebrows “Why?”
I answered, “Jeffree Stars have many palettes right?”
She answered “All sold out so you can check online and buy it there”.
I put down the palette and felt so disappointed and gave up wanting the Androgyny palette and Glow Kit. My excitement for wanting to buy more has been slowly gone by her bitchiness.

Charlotte, why do you think I was there in the first place? Shouldn’t you be explaining to me that palette even better so you have sales? That’s why you’re there right? To clean and sell? Well done keeping that place boring like you.

Oh well, I don’t think u deserve more sales on that day. But yeah, I still spent some money in your little store. Bad selling needs some help.

And yeah, you don’t accept American Express? No wonder why. SMALL BUSINESS like this should be more approachable.

And yes, there has been similar complaints to this site where you yelled to a 13 years old girl.

So much of bad reviews to you.
Goodluck with your Attitude.

Yours truly,
Professional Makeup Artist/Hairstylist

Kundeservicen er elendig... fik på et tidspunkt lip sticks som var smurt ind fra en anden læbe stift, damen jeg snakkede med sagde at det var normalt. Men det er da også mega fedt at få købt noget som er brudt...