Hotgolf Arvostelua 483

Super customer service, excellent prices too. First port of call now for my golfing equipment

Customer service stripes for me are earned when things go wrong, i.e. after sale. My rangefinder developed a fault. I emailed Hot Golf and Jess came back in very short order to help. She arranged for return of the faulty item for inspection & a replacement from Bushnell under warranty. Always polite, Jess was quick to respond, clear and friendly, a true pleasure to speak with. Organised 24hrs recorded post both ways too.
I'll be buying again from Hot Golf, that's for sure! Perfect example of how to look after your customers. Thank you Jess! *****

Wow, what great customer service! had a problem with a golf umbrella, which was listened to and resolved very quickly. Returns label sent and a replacement received quickly with no fuss. Excellent will definitely use them again.

I purchased Ecco golf shoes in June 2022 and they were waterproof guaranteed for 2 years. However, my shoes started to leak so I called Hot Golf. Hot Golf were very efficient and got my claim sorted out with the Ecco with 2 weeks i.e. Ecco reviewed my claim & agreed to send me a new pair of Ecco golf shoes. Excellent service and I would highly recommend Hot Golf. I would definitely use Hot Golf for any further purchases.
Sodesh

Amazing customer service - helpful advice pre-order and a straightforward exchange when I changed my mind. Easy to get through on the phone and direct to someone who can help. Fast delivery and very competitive pricing. What's not to like!

The customer service at Hotgolf is second to none. I had to ask for a replacement pair of golf shoes due to a defect on the original pair. Was looked after and the issue dealt with very promptly and professionally. Best in the business in my opinion.

Was searching for a replacement wheel for my old golf trolley, nothing available. Contacted a few other companies but no luck. Contacted HotGolf and they managed to speak to the manufacturers who located a similar wheel. This was sent to me via HotGolf at no cost to me and turned out to be ideal. Fantastic customer service which saved me buying a new trolley. Many thanks HotGolf

This shop has been very fantastic when dealing with my driver shaft replacement under warranty. So trusty, quick and accurate. I would like to shop again at Hotgolf later on. Truly my recommendation on this shop!

From start of order to the end of my order was updated with my custom irons ping G-430 staff over the phone and email was excellent could not fault them at all and very helpful would use again and recommend others to use top job hotgolf keep up the good work 👍🏽

Brilliant in everyway.

The customer service from this business is quite exceptional in everyway - helpful , informative , responsive , quick and friendly .
Many thanks to everyone involved in supplying my new Mizuno clubs - great job.

Kasia at Holtgolf customer service recently helped us with a warranty replacement for waterproof trousers that had developed a manufacturer fault. She was very helpful overall, and also quickly despatched the replacement. Thanks again Kasia.

I feel companies should be judged on how they perform when things go wrong and I cannot praise hotgolf or most accurate Michelle from hot golf for her amazing customer service!

Ordered a bag which was faulty and then had issues getting this returned, that being said this is when Michelle stepped in. She couldn’t have done anymore for me other than drop my replacement bag off herself.

After my initial issue I would have been hesitant to shop with hotgolf again but after Michelle’s 5* service I won’t go anywhere else. Thank you Michelle

The team at Hotgolf are the best around. Always happy to help and assist you with anything you need. The service and prices can not be matched. Used them on many occasions and I won’t go anywhere else 👍🏽

Ordered a ping g410 driver 12 degrees.
Waited days it never arrived,After several calls they said it went missing and I had been sent an email. I had not received notification.
Anyway they said I could get a refund or a replacement, I said a replacement with the same shaft, they sent one out with a different shaft. Not good at all.

So much stock to choose from. Top of the range equipment to budget gear, which still offers great quality.
I have to say the staff are very helpful and friendly.

Not for the first time i ordered something from hotgolf only to be emailed a few days later to be told that the item is not in stock. This is despite the website saying that it is in stock. I have now learned my lesson and will never use hotgolf again.

Very positive experience. A stock issue resulted in the team reaching out to ask if upgrading my order would be acceptable.

Order delivered within a couple days

Spoke to Jess in customer services / sales! She was really helpful.
I placed and order that they were very competitive on the price and it was delivered 2 days later.
🌟🌟🌟🌟🌟 Give them a try they are Brilliant‼️🏌️‍♂️⛳️

Fantastic service, custom set irons ordered and delivered in 7 days.
HotGolf received the irons late on the Tuesday and still sent them that evening.
Jess very helpful.

I ordered a set of mizuno irons with hotgolf, the order had a genuine error I found out, I spoke with hotgolf customer services who rectified the situation immediately, they were very attentive and focus on great customer experience to really go the extra mile for their customers - great example