Hotgolf Arvostelua 483

Just received champions choice Scotty Cameron putter I just hope it’s the real deal. Wouldn’t rush back to you to purchase again due to lack of communication

Excellent customer service
Battery failed under warranty
Back up and running within days
No hassle
Well done HOTGOLF and BEN SAYERS

Great customer service as always,responsive, price matched, kept me informed and got back to me the following day as promised.

There are loads of golf sites to choose from, Hotgolf is definitely one to have on your list.

Happy with the service that was provided, also happy with regular updates from the courier where my parcel was , and happy that it came within the time frame it was given, happy with Hotgolf service and the quality of the product

I recently ordered 4 boxes of TP5x balls from HotGolf. When the package arrived, thanks to the ineptitude Royal Mail I only had 1 boxes inside of a package that had clearly been opened.
Before getting on the phone to berate RM I called HotGolf and spoke with Caine who was brilliant.
Having listened to my concerns Caine asked me to provide an image of the parcel and later on I also provided a video of the Ring camera picking up the RM delivery. Straight away Caine confirmed that HotGolf would send me the 3 missing boxes and chase the complaint with RM themselves.
Brilliant customer services and a fast response.
Well done

How a business sorts out problems (which can happen to anyone) says a lot - especially if remote/on-line.

Couldn't have done more to sort out an issue with club under warranty so cheers.

I have dealt with 'Hotgolf' several times now and always found them extremely helpful. The prices and the products they sell are excellent.
Highly recommended.
Thanks to all and a special mention to Caine.

I recently had a putter bought for me as a gift and it wasn't the model I wanted. I contacted Hotgolf and was provided with the best customer service support I could have wanted from Caine. The putter was exchanged without any problems and was kept informed of the status from start to finish.
The prices at Hotgolf are always great and with the customer service support why shop anywhere else ?

Bought 3 pairs of shoes delivered 2 , had to ask for the refund on the pair not delivered
THEN returned the other 2 pairs because they did not refund full money on pair not received
THEY said the boxes where empty and did not refund the money

Not only do Hotgolf provide quality items at the best prices their customer service is excellent. I've had two occasions to contact them over the last year with a query on an order and their service team were first rate. Prompt friendly service but really did put customer first. I can't recommend highly enough.

First time customer. Ordered Ping grapheme jacket. Great price, excellent delivery. Very pleased

Unbelievable customer service. I made the rookie mistake of sending the wrong items to HotGolf and Caine couldn't have been more helpful when I contacted them to let them know about this mistake. He made sure to keep an eye out for my items and did me a massive favour by sending them back to me free of charge. I've ordered from HotGolf many times in the past and honestly can't recommend them enough! Thank you Caine, saved me a fortune and I'll definitely be back in the near future!

First time user of this site and placed an order on 12th of the month. I chased this order on 17th and was told my product was out of stock. I subsequently got a timely follow up explanation, together with a gift from the team. It seems the issue was outside their control.
Not able to give full stars as original order not fulfilled, but grateful all the same.

Speed of delivery , very pleasant staff and faulty item replaced with speed .

Had to return a faulty pair of golf shoes and after a couple of emails back and forth a full refund was made.
Good customer service and prompt responses.

Have been customer for years but relatability has fallen to very questionable levels. After Brexit delivery to continental Europe became bothersome but now it has become completely unreliable. Golf trousers ordered 7 December still not shipped at 4 Jan. No respons on email when inquiring for delivery terms. £82 gone? May upgrade review upon reply and delivery

I seem to have fallen into the same trap as many other customers, should have checked the reviews before ordering really. I ordered a Ping Hoofer bag on Boxing Day as they were offering an extra 10% off and the bag was listed as in stock. I received my confirmation email from DPD to say they were expecting my item. Obviously I didn’t expect this to be shipped until the 27th but by the 29th the tracking information had not been updated. I initially emailed Hotgolf to ask what was happening to which I have still not received a reply. I rang them to be told that there had been a problem with their system and the bag was not in stock. I will now not receive it until after the new year as they have had to order it from Ping. All of this could have been avoided with better communication from Hotgolf. They have said they will send a free gift with the bag as a gesture of goodwill. Review May be upgraded if the bag arrives when it is now supposed to.

Excellent customer service would definitely recommend this company

I made an online order for a wedge. The website claimed they had 4 in stock ready to dispatch. Complete nonsense. If you read through the critical reviews you will see that Hotgolf have disappointed other people making claims on stock availability and delivery times. They did respond to my complaint and did issue a refund so I have adjusted their rating from 1 to 2 stars. I bought the club for a little bit more from another online site - it came in 2 days as promised.

Great customer service from Carl and Darren. Sorted a great deal out with no messing about, straight to the point and delivered in less than 24 hrs. Will definitely use again and would thoroughly recommend.