Tried to book a hotel stay at the Flagler inn in St. Augustine Florida. It gave me one price for the entire stay. And after having my credit card information and sending it, it immediately come back a... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I purchases the "delay and cancellation" coverage for my son's airline ticket. He was to fly non-stop from MCO to LGA. The flight was diverted, they deplaned in Washington (IAD), delayed for a few hou... Näytä lisää
Yritys on vastannut
Never again! I have been burned by hopper once before, but decided to give it another chance years later. Once again, another horrible experience. I booked a two queen beds hotel room and paid nearly... Näytä lisää
Yritys on vastannut
Booked The Warwick Avenue Retreat, by Veeve in London in July 2026 through Capital One. The place was awfully shabby, a nightmare when we first arrived, with a broken bed and shabby furnishings.... Näytä lisää
Yritys on vastannut
1,3
Huono
6 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I booked a trip and they never sent…
I booked a trip and they never sent confirmation. When I called, there was no clear way to get through if you only have the charge card receipt for the booking. It took an hour to get the basic information about the flight, and they aren't giving me the "reward dollars" because somehow even though I booked through the app, it was under a guest account. Never again.
6. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns.
We would like to investigate and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
Hopper failed to book my reservation…
Hopper failed to book my reservation with the hotel so we had to drive the 4 hours home. Hopper is laying the blame on the hotel, stating the hotel says we were a no show and they charged my card and are refusing a refund. However, it was in fact Hopper who charged my card. I spoke to the hotel myself and after reading other reviews, Hopper is definitely lying. I paid $103 and received nothing!! I would not recommend using Hopper for anything...they are scaming people!
20. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns.
We would like to investigate and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
They use they're own credit card.
I had a trip booked round-trip to San Francisco from Portland and apparently they use their own personal credit card to pay the actual airline (Frontier). Well it was declined. And flagged. And so my entire flight was canceled. Since the flight was in just over 2 weeks, finding a trip for that price is IMPOSSIBLE. I'm not happy.
5. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns.
We would like to investigate and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
Still waiting for a +1000€ refund
A week ago, I booked a flight with the option to receive a 100% refund upon cancellation at any time, for any reason. Just a few hours later, I already knew I wouldn’t need the flight. However, the link they provided didn’t work. After contacting them, I was told that I needed to contact the airline to cancel the flight. The airline said no, that Hopper had to handle it. After much back-and-forth and their non-working link, they finally promised me a refund.
I have to email them daily for updates, and their explanation is always: "We are coordinating this with our partner." Which partner? How long can this take? I have already spent days dealing with a service I paid for, and all I can say is that I am deeply disappointed. Now I come here and read the rest of the negative reviews. This concerns a flight costing over €1000.
Edit: I have been in communication with them voor over a week! They only tell me "thank you for your patience", "we understand this is frustrating", "we are taking the necessary steps", etc. but no actual refund! Asking sneaky questions, like "did you file a claim with your bank? this is important for us to know how to proceed now". What do you mean? Just refund me! How does all this experience alleviate any of my travel stress? You are the cause of all the stress regarding this purchase!
Edit 2: I changed my rating from 1 to 2 stars because they eventually issued a refund. Too bad it came after a chain of 46 emails, a week full of stress, unclear communication, and broken links... I do NOT recommend...
27. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hopper
We're sorry to hear that your experience with Hopper was less than satisfactory. We appreciate your feedback and thank you for bringing this to our attention.
We have recently partnered with various companies, like BudgetAir, to be able to sell an arrangement of products that help alleviate travel stress to their customers. Unfortunately, we are unable to
service questions regarding these partner products as they are handled by a separate team that can be reached here:
https://hopper-cloud-budgetair.kustomer.help/contact/contact-us-cfar-live-rkvl6Bkcp. They will be able to assist with any
questions you have.
Beware of price freeze
Beware of price freeze! They send you notifications as tho your freeze is active, and yet when I went to book my flight was “sold out”?! Even tho it most definitely was not. I called support who basically told me the freeze is actually on a ticket provided by a 3rd party. Those tickets run out. However hopper does not notify you that this is the case or that the tickets are running low. I’m lucky I even checked. Support essentially told me to go fms
To be crystal clear- my freeze was not expired. Hopper allows your frozen ticket options to sell out without notifying you whatsoever that this is the case and your freeze is essentially useless.
11. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hopper
We're sorry to hear that your experience with Hopper was less than satisfactory. We appreciate your feedback and thank you for bringing this to our attention.
Flight prices and availability are highly dynamic and can change rapidly. We hope for your understanding that these changes are outside of Hopper's control.
Please allow us to address and review this issue promptly. We are unable to directly assist you through this platform due to privacy concerns; however, we would like to investigate and resolve this. Please feel free to call us at +1-833-933-HOP1 (+1-833-933-4671) (Available 24/7, Toll-free). Our dedicated customer support team is available 24/7, ready to offer the assistance you require. Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.
Por favor envíen un número de servicio al cliente
Es fatal el servicio, no hay como comunicarse al servicio al cliente y quedas al aire con las dudas que se llegaba agenerar
1. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hopper
Gracias por avisarnos con tu reseña. Nos disculpamos sinceramente por cualquier inconveniente o frustración que hayas tenido.
Nuestro servicio de atención al cliente está disponible en la app Hopper a través de la opción "Obtener ayuda" o puedes contactarnos al +1-833-933-HOP1 (+1-833-933-4671). Estamos disponibles las 24 horas, los 7 días de la semana (sin cargo). Estamos aquí para ayudarte. ¡Gracias!
Terrible experience
Terrible experience. Quoted me a price for a car rental with no mention of additional fees and taxes. When I arrive at car rental counter, car rental co. charges me an additional $177 in taxes and fees. Thrifty would not honor Hopper's "total price." Hopper is a scam and the customer service is extremely poor. Save yourself the trouble and do not use hopper.
21. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hopper
We're sorry to hear that your experience with Hopper was less than satisfactory. We appreciate your feedback and thank you for bringing this to our attention.
We would like to address and review this issue promptly. We are unable to directly assist you through this platform due to privacy concerns; however, we would like to investigate and resolve this. Please feel free to call us at +1-833-933-HOP1 (+1-833-933-4671) (Available 24/7, Toll-free). Our dedicated customer support team is available 24/7, ready to offer the assistance you require. Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.
Niet doen
Niet doen! Via budgetair deze annuleringsverzekering afgesloten. Helaas moeten we door ziekte van mijn vader, de reis annuleren.
Bij het aangaan van de verzekering wordt vermeld dat je 24 uur van te voren de ticket kan annuleren. Dat blijkt dus niet te zijn. De uiterste termijn van annuleren blijkt augustus te zijn..
De klantenservice is in het Engels en zijn weinig behulpzaam, ik wordt slechts verwezen naar de kleine letters in de algemene voorwaarden.
25. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hopper
Bedankt dat u contact heeft opgenomen met de ondersteuning van de Hopper-app! We zijn onlangs een samenwerking aangegaan met verschillende bedrijven, zoals ButgetAir, om
een reeks producten te kunnen verkopen die hun klanten helpen de stress van hun reizen te verminderen. Helaas kunnen we geen
vragen over deze partnerproducten beantwoorden, omdat deze worden behandeld door een apart team dat u hier kunt bereiken:
https://hopper-cloud-budgetair.kustomer.help/contact/contact-us-cfar-live-rkvl6Bkcp. Zij kunnen u helpen met al uw vragen.
they are caharging me for DECLINED TIKETS
they are caharging me for an airline tiket purchase that was declined by you. i cnnot get through to resolve it. I am in Colombia and the help function in tehe lower roght corner does not exist, I HAVE NOT WAY TO COMUNICATE BY WHATSAPP
16. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns.
We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
I would give zero stars if I could
I would give zero stars if I could. Do not use this company at all.
This was my first time using Hopper. I bought tickets from Buenos Aires to Rosario for December 14th. The airport in Rosario will be closed starting September 20th.
I reached out to Hopper to let them know, and they told me I needed to contact the airline. I did, and the airline informed me that they had canceled my flight, so I no longer have a reservation with them.
I called Hopper again, and they told me I needed to wait until September 20th. So I called today to check what’s going on, since my reservation still shows as active on their website—even though the airline canceled the flight a month ago.
Hopper told me that refunds would begin on the 20th, but the agent said they didn’t see anything in the system. They told me to call the airline to change my flight to a different city. I explained that I couldn’t do that because my reservation was canceled by the airline, so I don’t have any flight or booking anymore.
After receiving no help, I decided to file a fraud claim with my credit card company.
22. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns.
We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
Hopper is the actual worst company
Hopper is the actual worst company. They charged me TWICE for a flight from Bali- Manila on the exact same day and won’t issue a refund! I’ve spoken to 3 customer service agents and all won’t issue a refund. I will NEVER Use Hopper again in my life! Absolutely crap
14. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience.
After reviewing your account, we can confirm that two separate reservations were made. The first flight, departing November 20, was booked three days ago on September 12. A second, round-trip booking was then made for a departure on November 24.
Our team reached out to the airline on your behalf to request a cancellation. However, because the tickets are non-refundable, the airline was unable to approve the request. We are very sorry for this outcome.
Please feel free to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7, and we are committed to assisting you in any way we can.
Extremely poor service and customer…
Extremely poor service and customer support. Highly disappointed.
They have some intermediate third party which even mess up with your name and contact details on the airline website. Also, they won’t support the cancellation even within less than 24 hours. I almost lost the price for 2 flights for 2 persons.
Fortunately, I reached out to Airlines directly and was able to get it cancelled. However, even after airline process the refund, it may took hours of calls and multiple follow ups with Hopper support to get this issued from their end.
This portal is BIG RED flag, will strongly discourage using their platform.
20. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns.
We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
Booked transfers from Airport to Hotel
Booked transfers from Airport to Hotel, our flight was delayed so we called immediately to inform them of this.
They said as we were within 5 hours of the pick up the booking could not be amended and we would not get a refund.
Incredibly unhelpful customer service and such poor policy that means we are out of pocket £100 and now have no transport
EDIT: I am unable to contact you on these numbers. Is there an email address I can use.
4. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns.
We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
I wish I could give this app 0 stars…
I wish I could give this app 0 stars and prevent anyone else from using it. They will scam you and act like they’re trying to help you. Made a reservation the day of, as they were advertising a,”total cost, no hidden fees,” deal, only to find out there were hidden fees that were almost double what I already paid. The supervisor Edgar is completely useless and provided no help except, “sending emails.” Please save your money and don’t let hopper scam you like they scammed me.
31. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hopper
We appreciate you bringing this matter to our attention and sincerely apologize for the inconvenience experienced. We are escalating your concern and endeavoring to contact our partner. Please be assured that upon receipt of a response, we will provide you with an update.
Update:
I would like to assure you that we have not forgotten about your concern. We have received a response from our partner and unfortunately our request was denied as the proof that we have submitted is not valid. As much as we would like to provide you a refund, unfortunately, we cannot do so. I really wish I could do more to help you. Unfortunately, Hopper doesn't have any control over this kind of policy. Please understand that we are 100% bound by their policy, and we can't process a refund without their approval.
0 stars if I could
0 stars if I could. Booked a reservation 6 months in advance and when I got to the hotel they told me hopper cancelled the reservation 3 separate times. I was never notified of this nor did I get a refund. Talked to customer service rep and they said they’d reinstate the reservation with the hotel. Received new confirmation number saying it was done and still no reservation. Had to contact hopper CS AGAIN which was also a pain just to get someone on the phone. DO NOT BOOK THROUGH HERE IF YOU CAN HELP IT. So not worth it. We’ve been waiting an hour just to get this sorted out and it still isn’t. This is the last thing you want to have to deal with on vacation.
1. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hopper
We're sorry to hear that your experience with Hopper was less than satisfactory, as this is certainly not the kind of experience we wish for our users to have. We would like to investigate and resolve this, please feel free to call us at +1-833-933-HOP1 (+1-833-933-4671)Available 24/7 (Toll-free) We're here to help. Thanks!
Pathetic customer service
Pathetic customer service because there is no follow up on complaints and poor refund policies. I will never ever use their service again. Looters!
15. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hopper
We sincerely regret that your recent experience with Hopper did not meet your expectations. Your feedback is invaluable to us, and we are committed to addressing your concerns.
Upon review, we've been in contact with you regarding your refund. Due to privacy considerations, we are unable to provide direct assistance via this platform. Please contact us at your convenience at +1-833-933-HOP1 (+1-833-933-4671). Our dedicated customer support team is available 24/7, toll-free, to continue assisting you with your refund request. We appreciate your understanding.
Wow. Hooper only responds to reviews and not their customer support line.
Wow. Hopper responded to my message but refuses to speak to me on the phone saying I didn't confirm my return flight and yet I have emails confirming my flights a week before I left. (I bought the tickets 8 months in advance. So one of two things happened. They messed up my booking (since half on my flight was confirmed and half was pending as noted by the airline when I called them) or they just took my money and did not refund the flight that I "did not confirm." So which is it? I didn't confirm or you stole my money? Because it can't be both. And I have all the emails.
19. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns.
We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
I had a terrible experience with…
I had a terrible experience with Hopper. I booked a hotel in Turkey through their app, but when I arrived the hotel told me there was no reservation under my name. Hopper never sent the booking to the hotel. I had to pay again out of my own pocket just to get a room. This is unacceptable – zero accountability. I strongly advise everyone to stay away from Hopper. They ruined the start of my trip. If I could give zero stars, I would.
13. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hopper
We're sorry to hear that your experience with Hopper was less than satisfactory, as this is certainly not the kind of experience we wish for our users to have. We would like to investigate and resolve this, please feel free to call us at +1-833-933-HOP1 (+1-833-933-4671)Available 24/7 (Toll-free) We're here to help. Thanks!
If your goods are damaged or stolen by hotel staff hopper is a no help and will not even ask you what happened
No where to contact them I am from UK they are in canada the phone number never work
They have told me to keep an eye on hopper app and my email how ever no one’s ever contacted me about the serious complaint
23. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hopper
We sincerely regret that your recent experience with the hotel and Hopper did not meet your expectations. Your feedback is invaluable to us, and we are committed to addressing your concerns. Due to privacy considerations, we are unable to provide direct assistance via this platform. However, we would like to conduct a thorough review and facilitate a resolution. Please contact us at your convenience at +1-833-933-HOP1 (+1-833-933-4671). Our dedicated customer support team is available 24/7, toll-free, to provide the necessary assistance. We assure you of our unwavering commitment to resolving any issues you may encounter. Your satisfaction is important to us, and we are prepared to offer our full support in every possible manner.
I cant rate it any lower
I cant rate it any lower. They took my money. Never gave me a confirmation or anything. I called hotel they had no reservations. I had to fight for an hour to get my money back. And then afterwards. They cant even get me the hotel for anywhere near the right price. And say it's my fault for not booking in time. When they took my money and never sent confirmation to the hotel.
22. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hopper
Thanks for bringing this to our attention. We have reviewed your account, and the hotel reservation you attempted to book has failed as the rate you selected was no longer available. We sincerely apologize for any inconvenience this may have caused. Please be advised that fares and rates are subject to change at any time. Rest assured that you were not charged for the booking attempt. If you have further questions, please feel free to call us at +1-833-933-HOP1 (+1-833-933-4671) (Available 24/7, Toll-free). Our dedicated customer support team is available 24/7, ready to offer the assistance you require. Be assured that we are fully committed to resolving any issues you may encounter. Your satisfaction is important to us, and we are here to assist you in every possible way.
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