Hopper Arvostelua 

Tried to book a hotel stay at the Flagler inn in St. Augustine Florida. It gave me one price for the entire stay. And after having my credit card information and sending it, it immediately come back and told me that the price had changed and it had gone up an additional $57 in a matter of 4 minutes. When I contacted customer support they where no know help what so ever. Customer service. People were extremely hard to understand, when asked to speak to someone that I could understand better. Didn't want to assist me any longer.

AI is horrible with Hopper. It takes forever to get to talk to an actual person and you are just sent in circle after circle trying to talk to a real person and get a real answer.

I purchases the "delay and cancellation" coverage for my son's airline ticket. He was to fly non-stop from MCO to LGA. The flight was diverted, they deplaned in Washington (IAD), delayed for a few hours, reboarded and landed over 5 hours late in LGA. Hopper claims there was no delay because they pushed back from the gate on time! Ridiculous! They should refund the ticket price. Very disappointed in their lack of service.

Dont waste your time, avoid at all cost, worst company ever to deal with. SCAM

WORST EXPERIENCE IN THE WORLD!!! THIS COMPANY IS NOTHING BUT A BUNCH OF SCAMMERS!! OUT TO EMBEZZLE PEOPLES MONEY! THE CUSTOMER SERVICE IS A JOKE!! IF YOU CAN UNDERSTAND THE FOREIGN ACCENT THEY ABSOLUTELY REFUSE TO HELP! WAS TRYING TO CANCEL A RESERVATION 2 MONTHS EARLY DUE TO A FAMILY MEDICAL EMERGENCY THAT WILL PREVENT US FROM TRAVELING IN THE NEAR FUTURE. AT BOOKING IT WAS DECLARED A CANCELLATION NEEDS TO BE MADE 2 WEEKS PRIOR TO ARRIVAL. OUR CANCELLATION WAS 2 MONTHS EARLY!! FINALLY THE HOTEL WAS ABLE TO GET HOPPER TO CANCEL THE RESERVATION. BUT WHEN QUESTIONED ABOUT THE REFUND IT WAS NOTHING BUT A RUN AROUND! THEY REFUSED TO EVEN INVESTIGATE!! NOW I'M ON THE HOOK FOR OVER $1000.00. THIS COMPANY SHOULD BANNED FROM DOING BUSINESS! MARGARITAVILLE SHOULD BE EMBARRASSED TO HAVE THEM BOOKING ROOMS FOR THEM!! WORST EXPERIENCE OF OUR LIVES. ROOMS WERE CANCELLED 2 MONTHS EARLY AND NO ONE WILL REFUND OUR PREPAID RESERVATION!! NEVER AGAIN!!

UPDATE.... JUST GOT OFF THE PHONE WITH THE SUPPOSED CUSTOMER SERVICE THAT WAS GOING TO FIX EVERYTHING.....BUT THAT DIDN'T HAPPEN! THEY TRIED TO TALK OVER MY WIFE WHEN SHE CALLED AND THEN BASICALLY SAID THE RESERVATION DID NOT EXIST AND STILL REFUSE TO REFUND OUR MONEY! THIS IS NOT OVER. WE HAVE CONTACTED OUR BANK AND THEY ARE NOW INVESTIGATING. I CAN'T WAIT FOR THESE SCAMMERS TO GET EXPOSED AND GO TO JAIL!!! THERE'S A REASON THEY HAVE A 1.3 STAR REVIEW RATING!! BUYER BEWARE IF YOU USE THESE CROOKS FOR ANYTHING!!

UPDATE #3:
After contacting HOPPER again yesterday and they DENY any reservation being made we called Margaritaville back. We were successful in getting to speak with a manager there and she confirmed that the reservation was indeed made through HOPPER! She advised that Hopper basically SPOOFS the Margaritaville webpage to make it look like you are making the reservation directly with the hotel. The Manager was able to contact Hopper directly while we were still on the phone and ask for the refund for us which they agreed to do. Now this morning we have a credit on our account for the amount of the reservation that was cancelled. Thank You Margaritaville for doing the right thing to assist your customer. The Manager that assisted us advised that whenever you make reservations like this make sure you are actually on the official Hotel website. She said this practice of spoofed webpages is widespread in this industry. She said if there is any other name in the URL of the hotel you are making your reservation through, then it is an unofficial 3rd party site. You won't even realize it until you have a problem. BOTTOM LINE IS NEVER USE HOPPER FOR ANY SERVICES THEY ARE CROOKS AND WILL TRY EVERY WAY POSSIBLE TO KEEP YOUR MONEY!!!

I originally made a reservation at The Gallivant Time Square through Hopper. Due to both illness and terrible weather in the NE, including flooding in many areas, I was forced to cancel. The cancellation was nonrefundable, however Hopper made a big effort in negotiating with the Hotel to refund me. I provided supporting documentation on Dr visit, medication and all other cancellations including Airline, car rental and several other hotel reservations outside of Hopper. Plus flooding was documented in the news. Thank you Hopper!

Not worth even one star. I booked an executive villa, went through hoppers online sign up for two guests and continued to payment only to receive a confirmation for 1 guest and a wrong room. Instantly contacted the laughable customer services and told to ring another number tomorrow- i offered to pay extra to cover the more expensive room if they can change the booking- i contacted hotel and they were on the ball and excellent and agreeable- three weeks later i have the answer to “ the investigation” which is that I booked the wrong room. No offering a solution - i had 300,000 points the booking is 142,000 , I am now taking a dollar value on my commbank cr card instead of using Hopper and i am closing my commonwealth bank Card as well- if they are dealing with businesses like this then they have no idea of customer service themselves.

Booked The Warwick Avenue Retreat, by Veeve in London in July 2026 through Capital One.
The place was awfully shabby, a nightmare when we first arrived, with a broken bed and shabby furnishings. Neither Capital One nor Veeve is interested in any feedback regarding this place. I hope no one else makes the mistake of paying to stay there.
I have photographs.

Never again! I have been burned by hopper once before, but decided to give it another chance years later. Once again, another horrible experience. I booked a two queen beds hotel room and paid nearly $100 premium for two beds vs. one queen choosing between the options given to me. Yet, when we showed up, the hotel had a queen room reservation under my name. Needless to say that hopper customer service was unavailable and all my inquiries were left unanswered. Run away and save yourself a nightmare experience at a premium cost!

Hopper website doesn’t work for booking hotels, I’ve tried on multiple devices and multiple browsers - same result. Frozen screens, lagging filters, inability to browse and book.

I was pleased with this company until this trip. They cancelled the seats we selected with Jetblue but without any notice or email letting us know the seats we selected when making the reservation with Hopper, which were the extra leg room in the front of the plane due to my disability and my husband being very tall. I just happend to check our on line reservation with Jetblut when I noticed they showed a seat section was not made. I have an email confirmation from Hopper with the seats we selected when making the reservation, but evidently it was not shared with Jetblue. So at 4:00 this morning I reselected our seats on the Jetblue set, no getting anywhere close to the seat selection made on Hopper.
Why was I not sent a nofication that the seats we selected on Hopper were no longer valid and to immediately go to JetBlue to select again. Why, Why, Why... what is wrong with you folks, thank god I check now and not a few days before the flight or we would not have seats together or be in the back of the plane.
NOT ONE EMAIL WAS SENT BY HOPPER TO NOTIFY US OUR SEAT RESERVATION WAS CHANGE. Very poof communication HOPPER. I have used your app for a few years but this will be the last. I'm in customer service, communications with my clients is #1 if I want to retain their business..... your lack of communication has lost you a client, and I will be sure to tell this story to the dozen of folks I have recommended to use your app over the past few years.
Bad bad communication... really bad.

Update: Dear Hopper I did call 833 933 4671, my calls were disconnected 3 times after I received the message the my call was the next in que. On the 4th call I spoke to one of your rep, but unfortunately I received no explanation as to way our seats were cancelled by your company. they just said they were sorry and could not help... So NO I will NOT be calling again, be there done that with getting absoluately no help

Terrible customer service. Waited on the phone for 30min to speak to a Supervisor and did not do that. The rep said no Supervisor was available to talk and they can email me in the next two hours as a chat. PLEASE PLEASE DO NOT PURCHASE THEIR FLIGHT INSURANCE. I BOOKED WITH FRONTIER.

I have used hopper to book many flight and had great experiences, however, on multiple occasions now (high travel times like Christmas), I get to the end of a booking and Hopper will say I need to call customer service. I call them and they say there was an issue with my card and to try again later. I immediately use a different credit card and I get the same flagged response, I then use yet a different card, I am a little panicky now bc the last couple times this has happened, I get a response on the app saying “there is no more availability on this flight.” This is a lie! I go to another app or directly to the airline and the flight is still available to book but for hundreds of dollars more! Then miraculously, flights are available on Hopper for the exact dates and times you previously wanted but for a new, much higher price! The first time I received this response, I thought it was just an unfortunate event but now that this has happened multiple times, I know now they deliberately will not allow a booking to occur at a good price over a high-demand travel time so they can change to a higher pricing!
Although I have had great experiences in the past with Hopper customer service, refunds, etc, I will no longer be using their app due to this scammy practice.

I booked and paid for a hotel through Hopper for a family trip to San Diego. Hopper showed my reservation as confirmed, so we drove to San Diego expecting to check in without any issues.

When we arrived, the hotel could not find a valid reservation under my name. We eventually learned there was an issue with Hopper providing the necessary payment information to the hotel, and because of that, the hotel could not give us the room we had already booked and paid for.

We were left without accommodations and ultimately had to drive all the way back home the same day. Our overnight family trip was completely ruined.

I contacted Hopper and they issued a full refund. However, refunding me for a hotel room that was never provided is the bare minimum. It does not make up for the wasted drive, gas, time, disrupted plans, or the stress of arriving at a hotel with your family and discovering that your supposedly confirmed reservation cannot be honored.

The most concerning part is that there was absolutely no indication from Hopper before we arrived that there was a problem. The reservation appeared confirmed to us.

My advice to anyone using Hopper for a hotel reservation: call the hotel directly before your trip and make sure they actually have your reservation and everything necessary to honor it. Do not rely solely on the confirmation shown in the Hopper app.

After this experience, I personally would not trust Hopper with an important hotel reservation again.

After a lengthy multiple day hrs long phone call to use a flight credit I had w them, A hopper rep offered to book a hotel for me in the city my flight was arriving. They booked the hotel in a city in the wrong country entirely. When I confronted hopper asking for a refund or cancel or change they said there was nothing they can do. They stole 150 dollars from me by booking a completely a hotel in a completely wrong location after hours of discussing the proper location. After posting this on the play store they dropped me their hotline and told me to call them again after I've already spent hrs on the phone w them answering the same questions over and over for their "investigation" as well as them emailing me from an inbox that auto replies back that it isnt monitored for the same "investigation" absolute fraud, if I took them to court they would lose 200 times.

We booked a 2 bedroom hotel/airbnb studio for 5 people but ended up getting a room with one bed. We had a baby and toddler so 2 of us had to sleep on the floor with an air mattress. It was a 4 night stay and we had no other option because we had to stay downtown and we needed a full kitchen. Hopper did not fix the problem, they put me on hold about 6 times and I was waiting on the phone for over an hour then they finally hung up on me without resolving the problem. I willNEVER book anything with hopper ever again!!!

Reaching here as customer support is only reachable by phone (from the US, which is not handy when you’re traveling abroad and not in the US (!!)).
I have a reservation for tomorrow on air china on which I would like to check in online but the company requires the 13-digit ticket number… which Hopper don’t provide. I urgently need an answer from hopper.

If 0 stars was a choice I would absolutely give Hopper a 0. I booked a hotel through them and received the confirmation email which stated the host would email me the access code usually 24 hours prior to arrival as this particular location does not have a front desk. We arrived to our location late due to flight delays and I still had no email for access to our hotel. The property website said they had 24/7 customer support which was not true because multiple calls went to voicemail and even leaving a message provided no return call. So we had no choice but to go to another hotel for the night as now it was 1am. I called Hopper and they gave me another number to call about my reservation which when I called was a company that I am familiar with who had multiple rental listings. The agent searched my name, email address, confirmation code, phone number and even the property address and couldn’t find any reservation for me. So I was not sure why Hopper claimed they spoke to someone at this company saying they wanted me to call them about my reservation. I even verified the number Hopper provided me to call with the other representative which was the correct number. So I called Hopper back and they gave me some spiel about the reservation is non refundable which I was only asking for that day back as none of this was my fault. So he “escalated” it to the people in the “back.” At 8am after I’ve gotten 4 hours of sleep due to dealing with Hopper I call the hotel and the staff who answered verified that I do have a reservation and said Hopper should have sent an email with my code to check in. I said no they never sent me anything except my confirmation email and said someone would send a code. So in less than a minute she sent my code to me. Then I check my email and I have an email from the “back people” at Hopper stating the host isn’t willing to give me a refund. Hmmm well that is funny considering the people you claim to be the host or the number you have has absolutely no reservation for me on file yet the hotel did. This was 100% an issue on Hopper’s end and they refuse to take accountability. Now I am out that nights stay plus having to pay for another hotel and transportation. If I were you I would AVOID HOPPER AT ALL COSTS!!!!! There are way better options out there for booking at discounted rates that aren’t as shady as them.

My granddaughter and her stepsister booked a flight for the first time ever with Hopper and they gladly took her money and she was gonna stay at this resort in Hawaii $500 well her stepsister got really sick and they weren't able to go and we contacted Hopper we provide them with two emergency room bills and showed them there was no way we could go and they never gave us her refund that is a disgrace and I'll make sure to tell everybody I know

I believe Hopper is a dishonest and very unethical organization. I was given verbal assurance my hotel charge of $64.00 was in Canadian funds so I processed the payment only to see my credit card was charged an additional $30.00 US exchange fee.
I phoned to cancel the reservation but was told they could do nothing for me. It is unfortunate this level of dishonesty is allowed to continue.
Hopper is disgusting. I hope they choke on their illgotten gains.