Home Hub Group Arvostelua 

As part of my kitchen extension I decided to have a HomeHub roof light - which I am delighted with. A little while later, due to a new roof installation, I needed to contact their aftercare service in order to remove and re-install the light. I have to say how absolutely refreshing it is to deal with a company that provides a fast, efficient, courteous and competent service. The teams of men who carried out the work were so professional, it was a joy to have them in my home. Thank you Home Hub, I can honestly recommend you to anyone thinking of having a roof light, such as mine.

We had windows and 2 x 4m bifold doors fitted and couldn't have been happier with the service received. The windows and doors look great and i couldn't fault the service from both the sales team and the fitters.

Great job all round. Thank you.

Home Hub Group supplied and fitted the windows and doors in our property. Great, professional after-sales service.

Love the service! The Showroom really stand out from any other retailers, focus on quality, style and the latest trends! Great advice and very profesional from the beginning to the end, CM

We had our Bifold doors supplied and fitted in 2016.
We dealt with Laurence Tuck, Director at Homehub.
The Homehub showroom gave us the opportunity to see the product up close.
Laurence told us that their ‘Building Division’ would be taking care of the installation, but we would need to pay them separately!
Homehub sent out a surveyor & the process began.
The Building Division - aka Sub-contractors - arrived and our Bifolds were installed.

We had had no problem until we came to sell the house 7 years later.
It turned out that we should have had a Building Regs certification.
At no point in the whole process did anyone mention that Building Regs were required. Not even their ‘Building Division’, who probably should have known that a surveyor from the Council should have made an on-site visit.
When you put your trust in the so called professionals, you would hope that morally & ethically they provide you with all the information necessary.

So 7 years on & we had to go back to the company to get the information needed to satisfy the building inspector.
Several phone calls to Homehub & emails, each time being told they would refer our query to their After Sales dept., but no reply in 3 weeks.
In the end we were up against the clock with the house sale & had to visit the Bracknell showroom.
The ladies at the front desk were very understanding & eventually they got Laurence Tuck on the phone to speak to me.
He was incredibly rude. He was at pains to point out that it was 7 years since the installation and did I know how many customers they’d had since then & how much paperwork? I didn’t like to point out that, presumably, they hadn’t done much during the pandemic!
He said he wasn’t working as it was his wife’s birthday & he would look into it on Friday 2nd June.
I asked why he hadn’t advised us that we needed this certificate & his answer? …… ‘The onus of anything to do with your house is down to the owner of the house. It’s not down to us to tell people what they need to do with Building Regs.’
That was Wednesday 31st May 2023. We are now at the end of June & I really don’t expect to hear from him Ever.
If their records are in order, it shouldn’t be that difficult to provide the details of the materials supplied, especially when the doors come with a 20 year guarantee.

We now have the certificate, but only after having to get a builder to remove several bricks to access the lintel, plus the plasterboard above the doors. An Architect & a Structural Engineer to help us identify the calculations.
We discovered that in-fact the plasterboard didn’t meet fire regulations & needed to be replaced.
All this has been at considerable expense.

Origin bifold doors seem to be a good product, however, I would recommend purchasing from a reputable FENSA registered company & NOT Homehub.

A great company, they are really welcoming. The showroom is very well presented with easy parking, we were welcomed with a smile and offer of refreshments before getting to understand our requirements, we were then shown a great array of windows that suited our needs and budget, not once were we pressure sold as they were very keen we got the right windows and doors for our renovation, they were easy to do business with, from initial quote through to installation. Once the installation was complete they made sure that we were satisfied with the installation. We recommended my parents who also had their windows and doors installed by homehub as a result of our recommendation. Great company thank you for all your help we are super happy with our windows and French doors!

We have purchased the house and we needed to replace one window. When we called Home Hub they were very lovely and helpful. They have replaced our window and it looks beautiful. Thank you so much. Would definitely use this company again:-)

I'm very happy with my new window and installation. Very easy and straightforward. Would definitely use again and recommend to all my friends and family.

From email enquiry through to installation Daniel Slade offered excellent customer service. He regularly communicated throughout the process. The installers were very quick and tidy. I would highly recommend the Home Hub Group.

I wouldn't recommend using this company and I wouldn't use them again. The Origin sliding doors are good quality but the quality of the glazing was not. The process of getting replacement glass with Home Hub was painful with poor communication throughout. Once they have your money they don't care. The latest panel of glass (the fourth) still has a small defect. No aftercare.

I ordered 2 aluminium windows for a stable conversion and found the service to be outstanding from start to finish. Despite me making a number of tweaks to the order, my Origin windows were turned round at a super fast pace and delivered on my preferred day.
The two installers arrived bang on time, were bright, polite and very proud of their work. Despite a couple of challenges with the building being old, nothing was a problem. They did a great job, left it tidy and polished the windows. I couldn't fault the all round service.

We were undertaking a new rear extension on our house and needed 3 x large bespoke sash windows. We contacted a number of companies for a quote and delivery time. Home Hub were the most competitive and said they could deliver in a short time frame so we decided to go with them. However they were not able to deliver on the original dates as it was quite close to the 2022 Christmas break. This meant that our house was open to the elements over the Christmas period however the builders did install temporary hoarding. Home Hub did schedule us in for 1st fitting on the 4th Jan which was the 1st day they were back working. The sash windows are good quality and we are very pleased with the product. The installers were good however there was some accidental damage to the new stonework. It did take a bit of time to resolve but Home Hub to their credit did step up and sent a Repair man to fix the stonework and he did a great job. Although it took a bit longer and required a bit of pushing, overall I am really pleased with the outcome.

Good pricing and products, but unreliable operational processes and service/after-care. Generally issue is communication around shifting timelines and solutions with often a promise that isn't met. So for a not standard window project, beware

Delighted! From first conversation to final installation, Home Hub were great. They had just what we wanted, understood how best to supply that and made the whole experience very easy. Everyone we encountered was polite, knowledgeable and helpful. All in all we’d recommend Home Hub. Thank you!

We have just had aluminium windows and a door fitted by home hub. The process was seamless, from viewing products at there fantastic showroom in Bracknell, the knowledgeable design team, the surveying, and the great work done by the installation team.
They delivered on time, and we are extremely happy with the quality of the products and the installation process. The guys were very tidy as well.
We are happy to recommend the company, and will definitely use in the future.
Many thanks to all the staff involved in making this a seamless process for us.
Trevor and Alison Doran.

Home hub “pride them selves on exceptional customer service”. What I have experienced is far from exceptional, it has been disgraceful . I ordered my window and doors in November and they have not yet been installed. I have had nothing but problems- price difference, lack of communication, time delays, and workmen not showing up on the day. My windows and doors were due to be fitted today and nobody showed. Nobody bothered to call me to advise it was cancelled , And nobody has bothered to call me back after chasing several times. After spending a huge amount of money , I expect a courtesy call to advise. Nothing. I get better service at McDonald’s than I have received by Home hub. I’m shocked and I wouldn’t recommend them to my worst enemy.

We all need a Chance..

I at first was terribly upset by the communication between the sales and after sales regarding the window and doors installation.

the product is perfect and but the unexpected long queue for installation that create a lot of stress, the lack of a chance to communicate with a staff personally.......the feeling of beng ignored......its awful. The default link would never know what is your problem and move you to the next right step.

homehub rely everything on the web, all communications are done by emails, or booking through their link, if you have something that is not so straightforward, there is no way for you to get a help to put two unsolved problem together eventhough actually it's just a very small matter. however if you are lucky enough to get through to their management, who is responsible, capable and understanding, he can in a very short time to offer you help.

from this experience , I shared with their boss that maybe should set up a holine or encourage staff to communicate with clients more personally instead of relying too much on the computer when things are not as direct and simple as we think, human are still smarter than what we invent.

Everyone deserve a chance, the guys came in a short time help to finish the last bits of my doors are excellent and polite, they reassure me of how good their company and staff could be.....

and what they respond make me believe that they really appreciate client's advices. We both gain and learn a great lesson. we both are given a chance to do better....

I have had windows and Origin bifold doors installed by Homehub for over 5 years. I have had nothing but issues! Drafts through both doors and windows! Poorly fitted despite refitting a replacement window.

Stay away and goto a reputable company. I am having to replace everything and start again at huge expense!

Have been using Home Hub for a few years now. Products are to a high standard, great prices and nothing is ever an issue.
Daniel is an employee there who I always deal with as his customer service is to a really high standard, nothing is never too much for him and he is extremely welcoming. 5* service, 5* products

Great product, competitive prices, timely and professional delivery, and friendly and professional customer manager.