Home Group Arvostelua 3 901

Made an enquiry about a repair and good to know that I can move on with my decorating

Mark made my life easier, thanks. Being disabled i rely on live chats.

Very easy to understand the chat line and mark was very helpful

Person i spoke to was very patient and explained everything really well.

Offered me an appointment straight away and was helpful

This is the worst Housing Association when it comes to repairs. Every time I report a repair they are NEVER logged. I reported a repair today at 6.52am for NO heating/NO hot water. I chased again at 11.30 to confirm the job had been allocated and someone would be attending within the 6 hour SLA. It was confirmed the job had been allocated. I called again at 2.30pm (now outside of the SLA) customer agent transferred me to a random company in the NORTH when my property is not even within a 100 miles of the company only for them to confirm no job had been raised with them.
So I am in a property 8 months pregnant and with a vunerable child and have no heating or hot water. Absolutely DISGUSTING!!

I already have an ongoing complaint due to HomeGroup not raising repairs. I reported repairs in October regarding cracks in my child’s bedroom. The cracks are deep enough the room is freezing cold , a Housing Surveyor attended and never raised the repairs until a MONTH later only when chased then had the nerve to state the room was inhabitable (They did the same thing in April and didn’t even report those repairs at all, I had to raise again in July).

To be clear with the ongoing repairs we have had to sleep in one bedroom and will need to continue to so until the cracks are resolved. HomeGroup are quite happy to charge for a two bedroom yet I am only able to inhabit one. I fully intend to report this to Universal Credit as it is illegal to be charged for properties that are not in full use/restricted access for an ongoing period of time

The ongoing issues, along with today now being left with no heating or hot water are a testimony to the fact this housing association should be investigated on the poor service, conditions of the homes and the fact they seem to continuously charge rent for properties that are either uninhabitable or completely unsafe (last repair took a YEAR, including checking for Asbestos).

This Housing Company are a danger to its tenants and never seem to accept responsibility.

Once again very pleased with my response from home the chat with Russell was easy and he rebooked my appointments for me with no problems 10/10 very polite .

The online chat feature was easy to use, and I was connected to the customer services representative within less than a minute. It was great to have human contact with someone, as my specific question was also answered very swiftly.

I was able to contact/ speak to a someone quickly instead of being held in a long telephone queue. Also, it was not an automated reply. Mark was very courteous and friendly and answered my query quickly. He transferred my details to the Scotland team . Thank you.

Today I had a live chat with Mark he was so very helpful nothing was to much trouble . My issue was resolved promptly and politely. Brilliant service

Booked 3 repairs with joanne very helpful indeed.

I am being badgered about my rent and I’m not in arrears. They’ve tried this on before and so I phoned Newcastle I spoke to. I was told I wasn’t in arrears. They understand about universal credit. I’ve always checked and especially when rent goes up in April. That my account is 0. Not fair to keep badgering. And especially when they say they have phoned when they haven’t. I check my phone. Yet they can’t get the outdoor light fixed.

The assistant Gavin was so helpful made the whole conversation less stressful and came up with a solution and reassurance quickly

Home Group ignore repairs and fail their tenants but they are more than happy to keep taking Rent and service charges.

I have lived in a Home Group property for years and the service has been beyond disappointing. They are always happy to take rent, service charges but they show no urgency in fixing serious issues. Workmen rarely turn up to appointments and I’ve lost count of the number of days I’ve wasted waiting at home for no shows.

Repairs that should be treated as essential, heating, radiators, safety concerns, structural problems, get dragged on for years. You report the issue again and again and nothing happens. Meanwhile, Home Group act as though they’ve delivered excellent service.

When tenants leave honest negative reviews, Home Group don’t resolve the problem, they just reply with generic, copy-and-paste messages that mean nothing. Their replies are pointless and only designed to make it look like they care publicly. In reality, nothing changes. What makes the situation even worse is that whenever tenants post honest negative reviews, Home Group seem more focused on removing the bad reviews than solving the actual problems. Instead of addressing complaints, they push them aside and pretend everything is fine. This leaves tenants feeling ignored, unsafe and unheard.

Tenants deserve working homes, basic repairs and real support, not empty replies and endless delays. Based on my experience, I would not recommend Home Group to anyone.

Hot water still unfixed, plumber failed to show up on 12th Nov, new appointment made for 20th Nov, plumber failed to show up again. More unpaid time off lost with more to follow. Homegroup now saying plumber didnt show up as special part required! Elements are off the shelf parts, that aside, they were told the element failed weeks ago. Blagging tenants is as poor as the frequent let downs, so frustrating. Worst landlord!

As a Homegroup Tennant for many years, I am often disappointed with how they treat us.
However I have to give praise where it is due.
After several attempts at pressing Homegroup for home repairs, the Contractors Axis have sent two very competent workers, one to fit a new bathroom fan.
The other job was to replace a kitchen shelf and casing surround for the boiler.
The young men assessed the work to be done, informed me how they were going to complete it. Also reported another issue that was left unfinished by Sureserve Gas company.

All in all I was very happy with the services and would like Marcus and Courtney to receive this feedback.

Regards

Cat.

I bought a HomeGroup property and both the bathroom and kitchen are frequently filled with cigarette and cannabis smoke from properties below. This is due to structural issues (not just from smoke coming in through open windows for example), as the smell comes in through my kitchen cupboard and under my bath. I had someone come and seal things from my side but still had issues. I raised this with HomeGroup and after a couple of months they visited the property and confirmed there was an issue and I have now not heard from them for over three months. I’m left with this smoke infiltrating my property with no further support. It also means my property is not sealed appropriately in the event of a fire in the properties below, and vice versa. Overall I’m disappointed and would recommend you avoid purchasing a property managed by HomeGroup if you can.

This all happens despite me paying £2000 in service charge during my first year and £1700 in my second year, for a property in Slough.

In the 5 months that I have been a resident at Tarlings, Harlow, the support that I have received from Mrs Antoinette Andrews the Housing Management Coordinator has made my experience at Tarlings an easy and happy transition. When it has been necessary for me to report a fault to her, she has taken immediate action.
I would like to thank HomeGroup for employing staff who care and are willing to be of help and service.

When I wish to report a fault I do NOT want to be sent round in Circles with you telling me how I might be able to fix it !
If I could do that I wouldn't waste my time
When I contact you I don't want to complete stupid questions with a BOT only to have to repeat the information with a person !