Reece assisted me with finding that a repair had not been picked up but he sorted it and everything is done and hopefully I will have hot water in 6 hours
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
asked for repair for lift but didnt ask what was wrong with lift just put in the repair so told him what was wrong he said he would add it to repair man
Yritys on vastannut
My experience with Reece on live chat was very helpful, and dealt with fast & efficiently. I appreciated that. Thank you.
The person I chatted with was very helpful and polite,and thats why I've given 5 stars The overall service from the housing association i would only score 2 stars
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Home Group is one of the biggest housing associations in the UK with a turnover of £493.2m. We are also one of the UK’s largest providers of new homes and houses for affordable rent. In addition, we provide long term integrated housing, health and social care.
Yhteystiedot
1 Strawberry Lane , NE1 4BX, Newcastle upon Tyne, Yhdistynyt kuningaskunta
- 0345 141 4663
- homegroup.org.uk
4,3
Erinomainen
4 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Gavin was very knowledgeable and…
Gavin was very knowledgeable and thorough
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Home Group
Hello Jo
Thank you for stopping and leaving a 5* review for us i am glad Gavin was of help to you, I will be sure to pass this on
Kind regards
Stephenie
Very quick response very helpful
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Home Group
Hello Ann
Thank you for stopping by and leaving a great review i am so glad we were quick and helpful for you.
Kind regards
Stephenie
Vastaus yritykseltä Home Group
Hi Lauren,
Thank you so much for leaving us a great 5⭐ review.
We are very glad to hear you had a positive experience with us.
Kind regards,
Reece
Live chat was great
Live chat was great. Got connected fast, and problem solved fast too.
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Home Group
Hi Melissa,
Thank you so much for taking the time to leave us a 5⭐ review!
We’re really glad to hear you had a great experience using our live chat.
Please do not hesitate to reach out if you need us again.
Kind Regards,
Reece
Great service and quick response
Great service and quick response, I've been waiting less than a minute. Keep the good work!
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Home Group
Hi Michal,
Thank you so much for the 5⭐ review!
We’re really pleased to hear that you received great service and a quick response.
Thank you for taking the time to share your feedback and for your kind words. We truly appreciate it.
Thanks,
Reece
Very quickly answered and got to the…
Very quickly answered and got to the point straightaway, thanks.
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Home Group
Hello Mr Nicholas
Thank you for another 5* review we are glad you feel you got your answer quickly and efficiently and our team were helpful
thanks again
stephenie
Vastaus yritykseltä Home Group
Hello Charlotte
Thank you for taking the time to stop by and leave a review we are grateful you got the help needed.
Kind regards
Stephenie
Reece handled my query very quickly
Reece handled my query very quickly. Great service. Thanks.
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Home Group
Hello Emma
Thank you for stopping by and leaving Reece with a great review i will be sure to pass this on to him.
Kind regards
Stephenie
Quick and efficient
A brilliant service, Clyde was so helpful, quick response and issue resolved
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Home Group
Hello Emma
Thank you for stopping by and leaving Clyde with a great review i will be sure to pass this on to him.
Kind regards
Stephenie
Worst housing association company ever
Worst housing association company ever. Don’t care about the safety of their tenants the housing officer Alan Daniel’s smith doesn’t care about its tenants and picks on residents for no reason with unfair treatment and pointless ‘rules’ does nothing about the state of the gardens or up keep of the houses and makes your life a living hell if I could give 0 stars I would. AVOID at all costs They bring 2 pcso’s for no reason about a ‘parking issue’ when in reality there is no parking issue. they also have people living here with criminal records and constant anti social behaviour in ‘social housing ‘ how ironic joke of a company . Won’t even pay for a fence to protect us from are strange behaviour from our neighbour. Waste money on pointless signs like ‘ no ball games’ and ‘residents parking only’ when people still park there anyway. Considered taking legal action against them at this point if things don’t change
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Home Group
Hi Jgbma,
We’re really sorry to hear about your experience and the impact this has had on you.
We understand that concerns around safety, neighbourhood issues, and how residents feel they are treated can have a significant effect, and it’s important to us that people feel listened to and treated with respect.
As this is a public forum, we’re unable to discuss individual circumstances here. However, we would welcome the opportunity to understand the concerns you’ve raised in more detail and review them properly through our complaints process, so they can be looked at fairly and in line with our responsibilities as a landlord.
Please contact us directly so we can investigate this further and provide a detailed response.
Thank you again for bringing this to our attention.
Kind Regards,
Reece
Clyde on live chat very helpful
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Home Group
Hi Mark,
Thank you for the 5⭐ review!
It is great to hear that Clyde was so helpful on live chat.
We will make sure this feedback is passed on to him.
If you ever need any further assistance, we’re always here to help.
Kind regards,
Reece
answered my question straight away
answered my question straight away
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Home Group
Hi Andrea,
Thank you so much for the great 5⭐ review!
We are glad your query was dealt with efficiently.
Kind Regards,
Reece
Fast professional help very reassuring…
Fast professional help very reassuring that I can access this service
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Home Group
Hi Neil,
Thank you so much for your fantastic 5⭐ review!
I’m really glad to hear you received fast, professional support and that you felt reassured throughout the process. It’s great to know that accessing our service has been helpful for you.
If you ever need any further assistance, we’re always here to help.
Thanks,
Reece
4 WEEKS NO HEATING OR HOT WATER with a NEWBORN BABY
If I could give 0 stars I would. I logged an emergency repair for no heating in my property exactly 4 weeks ago. A plumber attended and advised a programmer part for heating was required. He also advised the immersion heating was sparking and required a same day electrician as he would need to shut off the connection for safety resulting in loss of hot water supply.
I contacted HomeGroup the same day for an electrician emergency call out to resolve the electrical immersion heater fault. The electrician DID NOT attend. I called HomeGroup the next day who advised a scheduler would contact me the same day to arrange both heating and hot water repair NO ONE CALLED. This was 4 WEEKS ago.
I have a 5 WEEK OLD BABY and son with Autism. At the time of logging the emergency repairs my baby was 11 DAYS OLD.
I continued to chase and was told someone would contact me. I logged a complaint 2 weeks from the initial repair log on the 15th March regarding failing to supply heating and hot water. The agent advised LONDON FLOWS were the contractor and provided a number, also logging my complaint with HomeGroup. I chased for a complaint handler on the 23rd March and spoke to Penny at HomeGroup who advised a complaint handler called Thomas was dealing and would call back the next day as it had been over 5 days turnaround. I called on the 24th and was informed no complaint existed on the system?????
An agent emailed the complaints department on the 24th and advised someone would contact me within 24hrs. I called again on the 25 and 26th and again was told someone from the complaints team would contact me.
London flows contacted me on 26th March to arrange an afternoon appointment for today 1st April between 12-5pm. I called them directly at 2.30pm and 5.30pm as no engineer had arrived. I was told he would attend and was an 1hr or so away and to call back if no arrival. I chased again at 7pm and received no response.
To be clear HOMEGROUP have left me with NO HEATING/HOT WATER for 4 WEEKS with 2 small children one being a NEWBORN.
This is ILLEGAL under SECTION 11 of the Landlord and Tenant Act 1985 and I have now had to seek assistance from the HOUSING OMBUDSMAN as I am STILL without HEATING and HOT WATER and the complaints department REFUSE to assist me after 2 WEEKS of chasing for a complaints handler
DISGUSTING
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Home Group
Hi Rochelle,
We’re very sorry to hear about the experience you’ve described and the impact this has had on you and your family. We understand how distressing this must be.
We’ve sent you a request for further information via Trustpilot so we can look into the concerns you’ve raised and follow this up with you directly once we receive your details.
Kind Regards,
Reece
Excellent service very helpful and…
Excellent service very helpful and friendly
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Home Group
Hi Babs,
Thank you for the lovely 5⭐ review!
We’re glad to hear you found the service helpful and friendly.
Kind regards,
Reece
Great communication!
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Home Group
Hi there!
Thank you for the great 5⭐ review!
We’re really glad to hear you were happy with the communication.
If you ever need any further assistance, we’re always here to help.
Thanks,
Reece
Always had a decent experience with the…
Always had a decent experience with the home group, they’ll do anything to help, and today was just clarifying repairs I have planned the dates they’re going to be done on!
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Home Group
Hi Angela,
Thank you for the brilliant 5⭐ review!
We’re really glad to hear you’ve consistently had a good experience with us and that we could help clarify your repair dates today.
Kind regards,
Reece
Quick and very helpful with Adriel.
Quick and very helpful with Adriel.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Home Group
Hi Sandie,
Thank you for so much the great 5⭐ review!
We’re glad to hear Adriel was efficient and helpful with your query.
We will make sure this feedback gets to him.
Kind regards,
Reece
Had to leave disabled property 10year…
Had to leave disabled property 10year absolute nightmare flooded 40 times never replaced plasterboard ever in 10 years ,put in temporary accommodation with no heating or hot water for 9 months ,had to leave and give up tenancy disabled in wheelchair ,worst housing accosation ever should be removed from council listing, Adrian, Edinburgh
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Home Group
Hi Adrian,
We’re very sorry to hear about the experience you’ve described and the impact this has had on you. We understand how distressing this must have been, particularly given your circumstances.
The concerns you’ve raised are very serious, and we’re sorry to hear that you feel so let down. We would welcome the opportunity to look into this further and review what has happened in full.
Please contact us directly so we can investigate your concerns.
Thanks,
Reece
Vastaus yritykseltä Home Group
Hi Linda,
Thank you for the 5⭐ review!
We’re glad to hear you found the service very efficient.
Thanks,
Reece
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