One of three parcels was missing, not the fault of Home Garden Direct but they were very helpful in ensuring the third parcel was tracked down. Their communication was excellent. The product we pu... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Can’t fault the product but staggered delivery had us stressing ! Half came next day then 3 days waiting for the rest ! Nick was amazing though and was in constant contact rectifying the problem so al... Näytä lisää
Yritys on vastannut
Delivery , went way past expected delivery date, this would not normally be a problem , but I needed it for extra guests staying . But the customer care excelled , they did their very best to help me... Näytä lisää
Yritys on vastannut
Ordered from HGD one evening as a new customer. Item was prepared and dispatched the very next day using a high quality courier, and to my (pleasant) surprise I was contacted by a human called Nick, w... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.
Yhteystiedot
Unit 8 & 9. Whitehill Industrial Estate, SN4 7DB, Swindon, Yhdistynyt kuningaskunta
- +44 01793 290015
- hello@homegardendirect.co.uk
- homegardendirect.co.uk
4,6
Erinomainen
266 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Home Garden Direct
Hi Mrs Rees,
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Kind regards
really great company
really great company, ordered 2 dining chairs. the delivery was very quick and the chairs are gorgeous. staff answered any questions I had really quick. definitely recommend 5*
5. helmikuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi Gemma,
We are so pleased you are happy with your new chairs!
Thank you for your lovely feedback, very much appreciated.
We hope to see you again soon!
Kind regards
This is so funny
This is so funny, I went on here to leave a review because the customer service from Nick was so good and it seems I'm not the only one :-). Things can go a little wrong sometimes but when you ask for it to be sorted and you get a really prompt, kind and professional response, and the issue is completely resolved what could have been a 3 star becomes a 5.
12. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Home Garden Direct
Hi Ellie,
Thank you for your lovely feedback, very much appreciated.
We hope to see you again soon!
Kind regards
Vastaus yritykseltä Home Garden Direct
Hi Mrs Davies,
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Kind regards
Great Customer Service by Nick
Nick dealt with my query efficiently and was very friendly, also checking if there was anything else I require. He ordered my replacement parts swiftly and they arrived with a couple of days. Nick followed up on the delivery to ensure all was well. Looking forward to assembling my unit. Great customer service.
14. helmikuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi Debra,
Thank you for your very kind comments, much appreciated. We hope to see you again soon!
Vastaus yritykseltä Home Garden Direct
Hi Tomas,
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Kind regards
Brilliant
I purchased a sage green sideboard from your company and although flat packed it built up beautifully and it was cheaper than elsewhere for same item very impressed Home and Garden 👏
4. helmikuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi Eileen,
We are so pleased you are happy with your new sideboard!
Thank you for your lovely feedback, very much appreciated.
We hope to see you again soon!
Kind regards
Great product and service
27. tammikuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi Sophie,
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Kind regards
I ordered a tv unit it was so easy to…
I ordered a tv unit it was so easy to build on my own amazing quality very happy with it
27. tammikuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi Nicola,
Thank you for your very kind comments, much appreciated. We hope to see you again soon!
Kind regards
Mirror itself is lovely and good price
Mirror itself is lovely and good price. Terrible experience with the delivery company used Furdeco which sadly would make me not order from the site again
27. tammikuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi Craig,
Thank you for your feedback, much appreciated.
We are pleased that you like the mirror and apologies for the issues you have experienced with the courier.
Kind regards
I am so pleased with the mirror I…
I am so pleased with the mirror I ordered. It is exactly as pictured and arrived very quickly and in perfect condition. Thank you
31. tammikuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi Nicola,
Thank you for your very kind comments, much appreciated. We hope to see you again soon!
Thank you
Thank you, couldn’t be more helpful and
I’m very pleased with my beautiful chairs
Thank you
31. tammikuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi,
We are so pleased you like your new chairs!
Thank you for your lovely feedback, very much appreciated.
Kind regards
Excellent Customer Service
Beautiful Mirror but unfortunately was damaged on delivery. I contacted the supplier immediately and spoke to Nick who was absolutely perfect! He was polite, professional and very sympathetic. I was asked how I would like to proceed and when I chose my preference it was dealt with immediately without any fuss. I would certainly buy from this supplier again.
6. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Home Garden Direct
Hi Wendy,
Thank you for your very kind comments, much appreciated. We hope to see you again soon!
I recently purchased a shoe cabinet…
I recently purchased a shoe cabinet from this companies website and when it arrived, unfortunately he had a few marks on it which I was unhappy with. After speaking to Nick, I could not have been happier. He dealt with my problem very effectively and I now have a show cabinet just as described on there website. He kept me updated every step of the way and could not have been more helpful. I would definitely recommend. Thank you again Nick.
23. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Home Garden Direct
Hi Hayley,
We are so pleased you are happy with your new shoe cabinet!
Thank you for your lovely feedback, very much appreciated.
We hope to see you again soon!
Kind regards
Great customer service.
I’m very pleased with the sofa I purchased. It is exactly as shown in the website.
I was also very pleased with the customer service I received. When the initial item didn’t arrive on the expected day (an issue with the delivery company) an agent immediately stepped in and sorted everything out with an alternative delivery company. He kept me informed through your the process. Ten out of ten for customer care!
7. tammikuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi Morag,
We are so pleased you like your new sofa!
Thank you for your lovely feedback, very much appreciated.
We hope to see you again soon!
Kind regards
Will certainly shop here again.
Will certainly shop here again.
Brilliant service
The sofabed is a fantastic addition to my spare room 😀
6. tammikuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi Ms Parkinson,
Thank you for your very kind comments, much appreciated. We hope to see you again soon!
Cabinets all scratched and called twice…
Cabinets all scratched and called twice with no look over the phone!!
2. tammikuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi Jade,
Apologies for the issues that you have had. I have tried to call you first thing this morning and have left you a voicemail.
I’m sorry that you have not been able to get through to us, I’m not sure what time you tried to call but our opening hours are Monday – Friday 08:00 – 16:00 and we have been here all week (these are on our website along with our e-mail address).
If you tried to call us between Christmas and New Year we were closed from the 24th December to the 2nd January, there was a message on our website to reflect this.
I have sent you an e-mail as well, so we can look to get this resolved to your satisfaction ASAP.
Quality of product
2. tammikuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi Emma
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Gorgeous Futon - perfect for my needs and fast delivery. Delighted.
Easy ordering
Clear Website
Fast delivery
Secure & safe packaging
Very good quality product
I love my new futon. I chose the mustard yellow. It is stunning.
2. joulukuuta 2024
Vastaus yritykseltä Home Garden Direct
Hi Gini
Thank you for your very kind comments, much appreciated. We hope to see you again soon!
Item smashed on arrival
2. joulukuuta 2024
Vastaus yritykseltä Home Garden Direct
Hi Linda
Apologies again for the mirror arriving damaged. As per our previous messages, the mirror would have left us in perfect condition but unfortunately we are in the hands of the courier once they have collected it from us. As per your request we have now refund the item for you.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.