Liebherr Home Appliances Great Britain  Arvostelua 

Lionel was brilliant. He gave me first class customer service when I telephoned with a query about spare parts this morning. I would give him six stars if that was possible. He had excellent manner and went out of his way to explain everything I needed to do to order the spare parts for our fridge freezer. Thank you Lionel.
Best wishes.
Maria

I have only just purchased a Liebherr fridge freezer but my overall experience with the company so far is positive.
Customer services have been very helpful, providing excellent assistance.
A big thank you to Jane in customer services for her assistance and support.

If I could I would give 10 out of 5 *…
If I could I would give 10 out of 5 * for Liebherr Sales and Service/Support. Purchased a new Fridge Freezer we have been waiting for 5 days to get a delivery confirmation date from the delivery company and started to get a little worried as the delivery time frame was meant to be 5 to 10 days. After contacting Liebherr and asking them to chase their delivery partner, Liebherr Sales responded within less than 24 hours with a list of available delivery dates. After receiving the delivery on time as promised I had to change the door hinges. I followed the instructions half way through when I came across a point which was not clear to me. I called Liebherr and my call was answered within less than one minute by the Sales department because I chose the wrong option. They kindly transferred me to the Service/Support department. Again the call was answered within less than a minute. After talking to Lionel my question was promptly and professionally answered and with accurate information. I had an additional concern which required a query to the "back office" and I was promised a call back within an hour. 10 minutes Later I received the call back with an reassuring answer addressing my concern. We also received a 10 year warranty which I suspect some other reviewers failed to purchase/obtain so I am not sure if all the negative reviews are justified??. Thanks again to the Liebherr Team and especially to Monae and Lionel.

I have had really good experiences with Liebherr UK after care customer service.

After receiving the Liebherr fridge-freezer,
I struggled with the 10 years warranty registration process by using my mobile phone as their system does not take any uploading files/photos for the receipt from my phone. Then I tried with Liebherr website web form, it is temperamental and I wasn’t sure it is done properly. I therefore decided to send them an email with my receipt for the warranty registration.

I am pleasantly surprised that on the same day, I received a personal email from Jane saying that everything has been sorted and 10 years warranty is registered for our fridge.
I am really happy with their efficiency and fast response. Thank you Jane for the excellent customer service and support.

Mr Huang

Jane was really helpful when registering details of my appliance for the guarantee.

The product we bought looks great and is working very efficient. The sales and delivery personnel where excellent and with a 10 year Guarantee puts their customers minds to rest. My only regret is such a high quality manufacturer uses a customer paying phone number.

Save yourself future heartache if you happen to buy a faulty model! Our brand new model, purchased in December 2024, was broken within 3 months. We were 8 WEEKS WITHOUT a fridge/freezer! We have been astonished at the lack of customer care at Liebherr which has been abysmal. During the whole 8 weeks we received not one apology for the product break down and the appalling service that we received. No sense of alarm that the product broke down whilst only being three month's old. No sense of dissatisfaction with the Glotech engineer who put in 2 new sensors (that didn't need replacing) and didn't correctly diagnose the fault. No ability to expedite the repairs. Thankfully our family and friends know to avoid their products in future.

Great experience from customer service today. Jane was exceptional in answering all my queries and was superbly prompt too. Very pleased with my new appliance and made even better by the super support. Thank you so much Jane

We phoned to enquire if we were eligible for 10 year warranty and spoke to very helpful lady who sent link. As we are in our 80s I had difficulty sending the proof of purchase pdf form in document but sent it to online service request. This was accepted and we received a lovely email confirming we are covered for 10 years. We received professional and caring attention.

I purchased Liebherr frost free under counter freezer via Marks Electrical, brilliant service from Marks.... well done! I had cause to contact Liebherr aftersales on the day of delivery, i had a response first thing Monday morning and my query was solved.
I believe both Marks and Liebherr have gone above and beyond what most people would expect.
It's great to see that two great companies are giving exceptional customer service.

Owned a freezer for about two years then pump failed - full freezer of food lost. Took several weeks for contract engineer to call and replace pump. Three months later same again.

Amazing fridge and freezer with excellent customer service. We originally planned to buy a Miele, but the style we wanted was out of stock. So we chose Liebherr instead — and we're so glad we did! The quality is outstanding, it's incredibly spacious, and we would 100% recommend it.

I have had my 4 draw freezer for about 2 years , some noise at times which was surprising but the crunch came when the door handle fell apart when I tried to open it. Over many years and a lot of appliances I have never seen this happen and frankly it should never happen, especially as the adverts tell you how high quality everything is on Liebherr. I spoke to customer services and they did not want to know ,wrote to them same , wear and tear , Indeed!! rubbish.

good sized fridge ,but at a cost of £359 very disappointed it has only lasted 34 months ,spoke to customer service said could arrange for service engineer £80 plus vat plus parts so unfortunately we decided not to spend anymore money on the fridge we choose Liebherr thinking it was a good make and would last us

Recently bought the Liebherr CU2831 fridge freezer. I am very pleased with it. It is extremely well designed, very quiet and of high quality. Would definitely recommend.

The under counter freezer is terrible it freezes up at the top and is iced up within a couple of weeks. The frost free fridge freezer is fine but the crisper draw at the bottom gets very wet so needs to be dried every few days . This doesn't help keep vegetables well. Also because of the large crisper draw there is very little room in the door for storage of anything as tall as a wine bottle . Generally the fridge freezer is a good capacity but if you are short the top shelf will be too high to reach . I'm 5ft6ins and struggle.

It was a bad experience , broke ofter only two years more then 1 time ; ha d to buy a new friedge and freezer. No more...

From a 1-star to a 5-star rating due to excellent service centre support. On first start up the fridge freezer was noisy. But putting it on rubber feet has changed the noise level altogether. Where this company scores well is with their rapid and active customer support. Well done.

Hi Monae,

Thanks very much.

Your input has been a real help and the customer service of your company has been excellent. Customer service as good as your Products, if only more companies worked like this!

Kind regards to you and your colleagues

Liebherr RSDCI1620 60cm Plus Freestanding Undercounter Larder Fridge – STAINLESS STEEL.
This fridge looks great. That’s the only positive thing I can say.
Getting this fridge simply to switch on was a living hell. Registering the purchase with liebherr was like pulling teeth! Setting up the “smart device” app required to use it a total nightmare.
I’m an experienced network administrator and it took 4 hours simply to get it switched on and cold.
The paper documents that come with the fridge are utterly useless. It comes with “objects” that I still can not identify. Even sending pictures to liebherr they don’t know and asked me for part number!
Liebherr online registration is a joke. The coding is appalling. The vocabulary incorrect. It took 20 mins to input a purchase date another 20 mins before it would accept a password. Endless error codes and repeated attempts. Email validation that failed. Too much to list.
I didn’t realise I’d have to dance around my kitchen trying to get a WiFi signal just to switch it on. This is the tip of the iceberg. It’s just too much to list.
If I’d had a sledgehammer in my hands at 4pm today I would have smashed it to bits.