Barclays Arvostelua 

Barclays app is the worst banking app
Most of the time you cannot get access as it won’t let you put in your passcode just doesn’t work. The layout is terrible and confusing. Bring back the older app worked so much better and no issues at all. This one is unbelievably bad. Might have to look into changing banks as I need a reliable banking app not have to keep login into the main bank accounts through Barclays as this takes to long.

Absolutely hate the updated Barclays mobile banking app. Barclays, what are you doing!!! It’s tragic! So difficult to navigate. There was nothing wrong with the app before, so why change it?

Oh my goodness, yet another new layout on the Barclays App (October) and it's truly awful. Do they ever ask what the customer wants before they change the layouts. If ever it makes me think of changing banks it's this horrendous layout.

Despite having been a client of the stockbroking side - now called Barclays Direct Investing - well over 30 years its system refuses to recognise log-in details using the online membership number Barclays provided, also the online passcode plus the 'memorable word' I have long used. Moreover this morning on raising the matter with customer service the system could not recognise my e-mail address of 35 or so years nor the mobile phone number registered with Barclays last May. Three quarters of an hour on the phone getting nowhere, technical support no longer interfaces with customers. I can't change my memorable word, if that's any problem, as I'm not otherwise a Barclays banking customer.

Tried for a week to pay off my Amazon Partnership account. The app is a disgrace! Log-in, crash, try again, crash, delete and re-apply, etc, etc.
Took 45 minutes to get through to a human on the phone, but their phone banking service doesn’t like being on speakerphone!! When I finally reached a person, he was helpful and courteous. I’ve never had such trouble trying to give money away!!!

I visited Barclays today to discuss my investments, ISAs and the best options for managing my money, and I was lucky enough to be helped by Surjit at Uxbridge branch.

From the moment I sat down with her, I felt completely listened to and understood. She explained everything so clearly and patiently, making sure I understood the different options available to me and what might be best for my money.

I also had to deal with the difficult and emotional matter of removing my deceased husband from my account. Surjit was incredibly compassionate and understanding throughout. She handled everything with such kindness and sensitivity, which meant a great deal to me.

I honestly cannot praise Surjit enough. She was professional, knowledgeable, patient and, most importantly, genuinely caring. It is so reassuring to meet someone who takes the time to listen and makes you feel that you are in safe hands.

Thank you so much, Surjit, for all your help and kindness today. You are a real credit to Barclays

I do not have a mobile phone so I use online banking,I pay a monthly fee of 5 pounds a month for blue rewards, I get emails telling me to claim the money from certain shops that rewards you....Unfortunately I cannot claim the money as the online banking does not allow you to do so! THIS NEEDS TO BE CORRECTED!

Get your act together or loose the account !
Internet banking transfer flagged as possible fraud for my elderly mother. Finally phoned by your overseas call centre just after 9 am on a Sunday morning to check, which she couldn't hear. Then phone me as having third party authority shortly after. What stupid outfit rings at 9:17 on a Sunday morning? I phoned back later wasting 25 minutes only to be told my mother needed to be present also. Why didn't you say to start with? Phone back at my mum's later only for the call centre person to object to me prompting my rather deaf mother who could hear the questions and due to unusual phrasing, be as unhelpful as possible and hang up on us. Wouldn't even take a formal complaint first. How dare you give such appalling service.

If I could of written a review with 0 stars I would
The new update is horrendously childish massive writing loss of previous facilities
I can’t keep track anymore of my running balance it is definitely not an improvement and definitely not easy on the eyes and I’m not a youngster but I don’t need this clunky massive font
I’ve been with Barclays for over 20 years and this has seriously made me think about changing banks! Do better Barclays

After being informed that I needed to register for the app as the online service was shutting down, I downloaded their app and the nightmare started, trying to register is a joke,it just doesn’t work, how on earth can an institution the size of Barclays think this app is acceptable.I consider myself to be to a reasonably intelligent guy but this is beyond me. Confusing ,clunky, frustrating,and more to the point Crap doesn’t even start to describe this App. Barclays if this is the best you can do you deserve to lose customers, I only wanted to be able to control my Barclaycard but now considering closing it down,it is not worth getting hypertension for

I chose to switch to Barclays to take advantage of promotion. I completed application and awaited account details to complete the switch over.
I was told I was not eligible for one account, but they opened another. I was not consulted. I check criteria, which stated this account was eligible to I logged onto the Barclays app to switch.
Unfortunatly, I did this on my mobile; like most customers, and recieved a call. The switch banner vanished.
First call to customer service. I was told to delete the app, but was unable to log in as the PIN required is 'in the app'. I had chosen paperless, when prompted.
I needed to requested PIN be posted and wait.
I had a funeral, but called again, as advised, on how to switch once PIN received.
This done, I attempted to use my new card, but it did not work. Several more calls and reassured it was sorted, after being advised the accounts/ card were frozen as a fraud measure afyer transferring a large amount - less than £2,000. The switch criteria is £2,000.
This delayed things further and I had no access to monies until I whent into branch the following week and my card was unblocked.
I received an apology and the lady asked I wanted to make a complaint. I declined, as I hoped everything was resolved.
The switch did not complete within the timescales required; needless to say and I attempted to login to my app today and was unable to do so. I required a seperate PIN. From where, I have no clue.
I rang customer services, and contended with system for some time before speaking to someone.
It was embarassing as when I tried to login again, the app worked as normal and they appeared to have no clue.
The final straw, I asked about the switch bonus and was told my account was not eligible, but only after trying to fob me off saying I would receive a text with details.
I hate the manipulation and dishonesty most. Needless to say, I will be closing the Barclays bank account.

Well done Emma,(South Wooden Ferries) you've done it again
I couldn't have done it without you, if there were more Emma's, you would have the best Bank in the Country.
Thank you so much.
Pete.

Title: Unacceptable Customer Service & Unfair Dispute Handling – 7-Year Customer Lost
I have been a loyal Barclays Old Navy Mastercard holder since 2017, opening the card specifically to manage clothing purchases for my autistic adult son who requires 24/7 care. Despite maintaining an 800+ credit score and paying my balance in full every month, my recent experience with Barclays’ dispute department customer service has been completely appalling.

The Merchant Dispute: In late January, I purchased a pair of boots on my card and returned them during the first week of February. On May 30th, I unexpectedly received a beat-up box from the merchant containing the returned boots, labeled simply: "returned old/damaged merch to customer."
When I contacted the merchant with photo evidence showing the boots were completely undamaged, they claimed to have no record of my initial return. They refused to honor the refund, blamed me for being outside the return window (despite them holding the item for over 3 months), and offered a useless 20% coupon instead.

Barclays’ Flawed Dispute Process: I opened a formal dispute with Barclays the next day. While I was on a two-week vacation in July, Barclays mailed a large envelope to my home containing paperwork stating they had validated the charge in favor of the merchant, giving me a strict 10-day window from the letter's date to submit additional evidence.
In today’s digital age, relying solely on standard postal mail for time-sensitive dispute decisions—without any email or digital notification—is unacceptable. Given current postal delays, the letter arrived with almost no time to spare, and by the time I returned home from vacation, the 10-day window had expired.
Even worse, the documentation the merchant submitted to Barclays was incorrect and easily proved wrong. The merchant claimed I never attempted a return on a pair of wedge sandals—an entirely different item I had purchased months later from a subsidiary—rather than addressing the boots in question. Yet, Barclays blindly accepted this irrelevant defense.

Dismissive and Rude Customer Support:
July 26: I called Barclays immediately upon my return. The agent was sympathetic, gave no mention of an expired deadline, and instructed me to fax all supporting evidence with my case number.
July 27: I spent hours preparing proof—including photos of the boots, the damaged shipping box, and the incorrect shoe documentation from the merchant—and faxed it over.
Follow-up Calls: When I called back, a representative rudely dismissed me, stating the case was closed due to the missed 10-day deadline. When I asked why the previous agent instructed me to fax documents without mentioning the deadline, he refused to answer or provide her name. When I requested a supervisor, I was told they were "busy." A callback from a supervisor the next day offered no resolution, and a subsequent agent who took my return call was even ruder.
To add insult to injury, on August 11, I received a letter dated July 31 stating, “If the disputed amount has not been paid, it will remain as a discrepancy on your credit report.” My bill was already queued to be paid in full via my bank.

Conclusion: Barclays showed zero regard for a long-standing, high-credit cardholder, completely failing to review clear merchant errors and hiding behind outdated UPSP mailing timelines. Between The merchant’s refusal to honor a legitimate return and Barclays’ condescending, unhelpful dispute department, both companies have permanently lost my business.

What have you done.... was seamless and easy to use. Now horrendous clunky mess. Can't make payments as before, and online chat not working. Updating apparently, or more likely wrecking that too.

Absolutely ridiculous.

I tried recently to switch to Barclays just because of the switch offer... Only way to register is to do it via the app... Obviously the app doesn't work.. I gave up.

Fast forward months later. I needed a new credit card. Clear score offered a good deal on Barclays, so I took it .. only completely forgetting that their customer service does not exist and their app doesn't work ...

I now have a credit card I can't use
And I can't apply for another one due to getting this one.

It's a joke.

In all the banks I've dealt with... This one is by far the worst...
And I was even with an American bank who responded online immediately and had a phone customer service you could get connected to in only a few minutes.

Barclays... Sort it out. Stop being tight and greedy and actually hire people to deal with customers...cause seriously at this rate you will end up being the bank with the lowest number of customers .

Oh and FIX THE APP!!!!

I could not log into my account this morning using my password. Incredibly I was asked to my account. Then followed a lot of activities including being photoed, and looking over my right shoulder then my left. Nothing doing so I phoned Barclays and talked to a very helpful lady who took me through the system again. Result, zilch. So in 4 days time I will receive a code by the GPO which means I can start all over again. This is wholly unacceptable. I have banked with Barclays for 70 years, my parents and grandparents did as well. So I will now consult Which and remove my accounts from Barclays and go elsewhere.

I fell into these people's hands, and I would have regretted my life if not for Conwildings.

Absolute robbery. Tried to get further breakdown on how much of the monthly mortgage payments would be interest payments only to be told I have to CHOOSE a mortgage FIRST!?

Clearly crucial information is deliberately hidden from customers to prevent them from choosing the best mortgage

I wanted to extend my gratitude towards the staff of Barclays Bank in Leicester.
I am particularly grateful to Norma who went above and beyond my expectations to meet my need .
Congratulations to all of the staff members working there you do an amazing job.
Keep it ip

Could not pay money into my investment account. Tried calling for a total of over an hour and a half on all numbers including complaints number. No-one picking up. Tried another trading number, tried to transfer me - no-one picking up. Tried their chat option - came up with an error notification. No response.
This is supposed to be their investment wing where time is particularly of the essence. No facility for any level of urgency.
Used to be OK - now unfit for purpose. Utterly useless. Clear what they think of the customers.