Continued appalling service
Finally got this sham of a company to agree to exchange badly fitting shirts but I had to resort to threatening them with legal action first. Suddenly, after ignoring my emails for weeks, they couldn’t do enough to help. Refunds and exchanges were offered, all I had to do was return my unwanted shirts. I did this on the 26/2/22 and then… nothing. I had one email claiming they’d sent me my replacements but Royal Mail had let them down and the shirts were lost however, they couldn’t provide me with a tracking number so I’m not convinced. They then promised to send the replacements by a courier service and I’d have them by the following Saturday. This was weeks ago and, since making this empty promise, they have once again taken to ignoring all of my messages. I’ve contacted them again to remind them of their legal responsibilities as a vendor and pointed out that, if I haven’t received my replacements by 26/3/22 then they are in breach of uk consumer law and I will be reporting them to Trading Standards. Hopefully, this will start the ball rolling again… To conclude, there is no way I can recommend this terrible company and would advise anyone considering purchasing a shirt from them to stay well away!
19. helmikuuta 2022
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