Holidaybuzz Arvostelua 

Dania very helpful

I cannot explain how bad this company is. Bought a package deal for a holiday in the Bahamas so as you can imagine this wasn’t cheap. After a long flight we arrived to find our transfer which we had paid the company for wasn’t there. Upon ringing them, we were advised they weren’t coming as they had never been paid by the company despite the company providing us with transfer vouchers. This really soured the beginning of the holiday and I was so worried on the taxi drive to the hotel (which we had to pay for ourselves) that we would arrive at the hotel and they wouldn’t have paid them either. Thankfully this wasn’t the case. I then spent the entire rest of the holiday duration emailing the company to ask about the return transfer (which was also paid to them upfront) and was assured numerous times it was definitely coming but they wouldn’t send me any screenshots of communications with local company to put my mind at ease. Low and behold it didn’t turn up for our return journey so we had to fork out again for a taxi to the airport as to not miss flight home so again the anxiety and dread was at an all time high. When returning I have emailed and emailed and been promised a refund which I am still waiting for. This company is disgusting and should not be in business. Please do not make the same mistake I did and book with them. You will regret it!

This company will do there best to find you a holiday even if the hotel is a rat hole ( as I checked online and saw the reviews and rejected severl hotels).
The aftercare service is poor and i would suggest you find a travel agent that has better customer support and after care and they are not just about getting your money.

Roy Bias. Very good

Spoken with Norman regarding a query. He was very polite and sorted it out.

Dania, at customer services was very helpful.

The holiday booking was smooth and straightforward. Unfortunately I needed to book car parking at the Tilbury cruise terminal through Holiday Buzz (not the cruise line). This turned out to be an absolute nightmare with umpteen unreturned calls and emails. Eventually I contacted the cruise company and got them to chase up the agent which they did successfully. In the end everything was sorted out by an agent called Dean Wilson who was very professional and gave much better service than the rest of the company.

They booked my family of 7 out of the 7 4 young children a hotel that wasn't suitable for families.
We paid for 2 rooms but upon arrival received 1. The rooms were very dirty to the point my children ended up with green sticky eyes. When we finally got 2 rooms again both very dirty and 1 of the rooms had a broken bed my disabled child slept on for 4 days. They refused to refund for 1 of the rooms and compensate us for the distress. I won't be booking anything with them again!!

I booked a holiday with Holiday Buzz to Turkey in March 2024 and was not given the correct information. I ended up paying more money with the airline company Holiday Buzz uses. They are called WIZZ AIRLINES and are based in Hungary. The gentleman I booked my holiday with did not give correct details, especially when I tried to contact them on the last day. Myself and daughters did not receive the Boarding passes until very late on the day of leaving Turkey and even after receiving them, they all had "These are not boarding passes " written on them, so We were confused and were very distressed when we reached the airport In Turkey.
I would not book through Holiday Buzz again. Definitely Not travel with WIZZ AIR Airlines

Never received my confirmation booking, flight tickets and customer service is terrible.
Ended up having to report to Barclaycard fraud department.
Avoid using this company I am surprised they are still allowed to trade.

It was a little difficult for me to hear the agent, Rio, at times which made the process a little slower than normal. Eventually made final payment. The Company tried to contact me by phone but they had an incorrect mobile number which I did notify them about back in December 2023. Don't think they had updated it.
All was resolved when I contacted them after their email notification.

Avoid this company at ALL costs. Absolute rubbish. I booked a deal with them in December and they were quick to take my money. I was authorised a refund on 12th December 2023 and to this day (23/02) I have still not received it. I have had all the nonsense excuses, ""accounts department have processed it, Luke is not in the office today and he is dealing with it, it will hit your account in 3-5 working days, we will call you back today with an update, I promise you the refund will hit your account today""
Absolute cowboys....better to pay a little extra and go with a reputable company. They go hard on the selling tactics but the minute there is a problem they run the marathon. Also rude and hang up on you..!

Selina rang me to assure me that both my arrival and transfers were booked/confirmed and that I would receive a text 24 hours prior to my return flight advising me of my pick up time at my hotel.

Very slow service. We were disconnected at one point. Very polite and helpful agent

Final payment was taken efficiently by Rio, and the online payment system is secure, but the process of making and confirming all three staged payments was quite onerous. Hopefully now the holiday goes well!

Rio was very helpful and sorted out the baggage and gave a discount. I was very pleased with the service.

Ashley was very helpful and polite thankyou for a smooth transaction

Would give 0 stars. Sent an official complaint asking for an SAR report till today no one has got back. Holiday package gone wrong promise everything when selling when you get there nothing. Refuse to take accountability even the head office don’t care. Trading standards need to take a hold of these .