Dear Abigail,
Thank you for sharing your feedback. We are sorry to hear about your experience and appreciate you taking the time to raise your concerns.
We take product authenticity and quality seriously. HIQILI does not sell counterfeit products. All our essential oils are produced in accordance with their stated botanical origin and undergo batch consistency and internal quality control checks before release.
Regarding pricing, we aim to make botanical-based products more accessible by optimizing packaging, reducing intermediary markups, and working directly with sourcing partners. Price variations across brands are generally influenced by differences in sourcing models, operational structures, and market positioning.
We recognize that individual experiences with aromatic products may vary, and we take all feedback seriously.
We would appreciate the opportunity to review your order details and the specific product batch involved so we can better understand your experience. Please contact us at support@hiqili.com with your order information, and our team will be happy to assist you with an appropriate resolution.
Thank you again for your feedback.
— HIQILI Team