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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Hiring this for my son after double jaw surgery really helped with the swelling, pain and bruising. Would highly recommend for anyone having this type of surgery!

Yritys on vastannut

Saanut 5/5 tähteä

This machine is amazing, had major dental surgery and can’t imagine what I would have done without it. The company delivered on time and arranged collection as well. Absolutely first class service.

Yritys on vastannut

Saanut 5/5 tähteä

I recently hired the Hilotherm machine to help with my recovery from double jaw surgery. I do not know how I would have managed without it! The cooling mask provided so much relief and it dramatically... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Absolutely awful customer service, my machine broke at the most vital time, and there's no way I can get it fixed or get a new one as they are supposedly closed on the weekend. When the recovery is so... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Lääketieteellisten laitteiden toimittaja

Yrityksen kirjoittama

At Hilotherm we are dedicated to helping patients across the UK by harnessing the power of controlled cooling. We rent machines directly to patients whilst also supplying a large number of hospitals across the UK.


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

62 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,5

Kaikki arvostelut

(62)

22 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

What a wonderful machine

What a wonderful machine. Hired for my wife after knee surgery.
Has almost instant effect on reducing pain and swelling.
Providing consultant surgeon recommends can only give positive feedback to anyone who has had knee replacement surgery . Hired for 4 weeks

24. marraskuuta 2025
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi Wilfred

Thanks for taking the time to leave us a review. I'm so glad we could help with your wife's recovery. Wishing you both all the best in the future.

Saanut 5/5 tähteä

Very good service

Very good service. Delivery is as promised. The machine is worth its weight in gold , it helps the swelling go down very quickly and speeds up the healing process.

13. marraskuuta 2025
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Dear Eva

Thanks so much for taking the time to leave us a review. I'm really glad we could help you with your recovery. Wishing you all the best in the future.

Saanut 5/5 tähteä

Fantastic machines

Fantastic machines.
My wife had two knee replacements and she had the HiloTherm Machines on her knees whilst at Spire Hospital in Cardiff.
We were so impressed we hired two machines when she came out of hospital and it has certainly aided the healing and reduced the bruising to both knees. We would recommend these machines to anyone having similar surgery.

29. syyskuuta 2025
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hello

Thanks so much for taking the time to leave us a review. I'm so glad that we could help with your wife's recovery following her knee surgery. Wishing you both all the best in the future.

Saanut 5/5 tähteä

Amazing machine

Amazing machine - helped my son after his jaw surgery immensely. Would fully recommend Hilotherm.

2. syyskuuta 2025
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi Nicky

Thanks for taking the time to leave us a review. I'm really glad that we could help your son after his procedure. Wishing you both all the best in the future.

Saanut 5/5 tähteä

Thank you!

Had major surgery to my jaw, hospital recommend Hilotherm machine to use at home and I can only say thank you. Super efficient customer service, speedy delivery, clear instructions and it has helped massively my recovery.

5. elokuuta 2025
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi Barbara

Thanks so much for taking the time to leave us a review. I'm glad that we could help with your recovery. Wishing you all the best in the future.

Saanut 5/5 tähteä

Excellent for jaw surgery

We rented a device for delivery the day we got home following jaw surgery. The device and mask worked perfectly, easy to set up and portable so able to move between rooms once the individual was well enough. Does give out some heat when running but not an issue. Reduced swelling and pain and would certainly use again.

23. heinäkuuta 2025
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Thanks so much for your review! I'm really happy we could help the patient during their recovery. Wishing you both all the best moving forward.

Saanut 5/5 tähteä

My son had surgery on both jaws and the…

My son had surgery on both jaws and the Hilotherm cuff really helped in reducing the swelling and pain, post op.

19. heinäkuuta 2025
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Thanks for taking the time to leave us a review. I'm really glad we could help with the pain and swelling after your son's operation. Wishing you all the best.

Saanut 5/5 tähteä

Rental after jaw surgery

My daughter recently had jaw surgery and renting a Hilotherm water cooler for use with her hospital supplied face mask made a massive difference to her, swelling and bruising kept to a minimum.

Service for Hilotherm was great, device delivered and collected as advised, well packaged and with clear usage instructions.

Furthermore on two occasions, due to surgery cancellations we had to cancel previous hire bookings, but on each occasion Hilotherm immediately refunded the booking as soon as I contacted them. Great service all round.

22. heinäkuuta 2025
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi Ant

Thanks for taking the time to leave us a review. I'm so glad we could help your daughter with her recovery. We always try to be flexible with the bookings as we know surgery can be postponed at the last minute. Wishing you all the best.

Saanut 5/5 tähteä

Jaw operation

My son had jaw surgery and this was the machine that was recommended by the hospital.
Can only say it was amazing .. the swelling went down so quickly, bruising came out but then slowly went .
2 weeks on from the operation and he is almost back to normal . Amazing machine

23. heinäkuuta 2025
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi Susan

Thanks for taking the time to leave us a review. I am so glad that we could help you son with his recovery. Wishing you and him all the best in the future.

Saanut 5/5 tähteä

6* Customer Sevice

There may be other people that offer the same cooling products as Hilotherm. I'll never know, as I would never go anywhere else having now used them. These guys have been super helpful, customer service has been exemplary, and I would recommend to anyone who needs these services. Thank you for being such a wonderful company to deal with. Neil

10. heinäkuuta 2025
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi Neil

Thanks for taking the time to leave us a review. We're so glad we could help with your recovery. If you ever need us again please don't hesitate to get in touch.

Saanut 5/5 tähteä

The team were excellent

The team were excellent.

The Hilotherm cooler was fantastic I would highly recommend this for people who have jaw surgery. Well worth the money.

25. huhtikuuta 2025
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi Linda. Thanks for taking the time to leave us a review. I'm really glad we could help. Wishing you all the best.

Saanut 5/5 tähteä

Would thoroughly and most definitely recommend

Would thoroughly recommend - all interactions with this company have been smooth and faultless,
Customer service is excellent.
The machine arrived when they said it would, it was spotlessly clean and instructions for use were easy to follow. It was easy to extend the rental of the machine. The machine was collected when they said it would be.
The machine itself really helped in my recovery from a partial knee replacement. It was quiet, comfortable and easy to use.

31. maaliskuuta 2025
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi Lisa

Thanks so much for taking the time to leave us a review. We're really glad we could help with your recovery following your partial knee replacement. We wish you all the best in the future.

Saanut 5/5 tähteä

The device was recommended by a friend…

The device was recommended by a friend who had knee surgery .
I am glad I followed his advice and rented the device for 6 weeks.
The recovery process although painfully slow( literally!)was I am sure accelerated by regular use of the machine.
I would not hesitate to advise anyone undergoing surgery to invest!

22. huhtikuuta 2025
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi John

Thanks for your kind words. I'm really glad we could help speed up your recovery. Wishing you all the best in the future.

Saanut 5/5 tähteä

Highly recommend

Highly recommend, both the service and the use fo the machine totally first class!

The machine really helps with swelling and discomfort, I found a lot of comfort in using it.

The team was amazing and delivery, pick up super organised.

26. maaliskuuta 2025
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi Samantha

Thanks for taking the time to leave us a review. Really glad we could help with the swelling and discomfort during your recovery. Wishing you all the best in the future.

Saanut 5/5 tähteä

Very happy with product & service

I was initially in two minds of getting a Hilotherm device, weighing up the cost, benefits of it and trying to see different alternatives. After doing some research, of people on social media platforms etc. I was very happy I took the plunge and ended up getting one. For me it was a life saver, I ended up getting it for 4 weeks in total, it helped massively with pain tolerance and comfort. It fit snug and you can adjust it to fit accordingly, I think 3 weeks for me would’ve been perfect but rather be safe than sorry. I would highly recommend it, it may look tad bit costly but genuinely there’s not a price you can put for comfort, pain management and also helping with the swelling. I don’t know what I would’ve done without it. Would recommend highly, communication with the company was easy, they are very informative and helpful. My only “note for improvement” would be the straps I found after a lot of use, adjusting etc. started getting loose towards the end but then again I did get it for 4 weeks so did getting excessive use. Think spare straps would’ve been beneficial but overall I can’t complain and thankful for how it helped me through my initial stages to recovery.

21. tammikuuta 2025
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi Thowhid

Thanks so much for taking the time to leave us a review. I'm really glad that we could help with pain management after your procedure. Wishing you all the best in the future.

Saanut 5/5 tähteä

Great product

There was a part missing from the mask preventing use of the device initially but it was replaced swiftly and I couldn’t recommend the device more to aid recovery and swelling from jaw surgery

24. tammikuuta 2025
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi Kal

Thanks for taking the time to leave us a review. I'm so glad we could resolve your issue and help you on your road to recovery. Wishing you all the best.

Saanut 5/5 tähteä

Highly recommend Hilotherm

Highly recommend Hilotherm! The machine provided me with great and immediate relief after my Jaw surgery. The whole process was very easy, the machine arrived in time so it was waiting for me when I came home from hospital. The instructions were easy to follow and the machine was easy to set up. I hired the mask which was unused in the end as the hospital provided me with my own - I wasn’t expecting a refund but the team provided me one! I wouldn’t hesitate to use again!

11. helmikuuta 2025
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi Lucy

I'm so glad we could help with your recovery after jaw surgery. Thanks for taking the time to leave us a review. Wishing you all the best in the future.

Saanut 5/5 tähteä

Excellent service.veryveasy to order

Excellent service.veryveasy to order
Delivery was on time .the machine had very clear instructions and was very easy to use.it has provided excellent comfort and pain relief when needed

21. joulukuuta 2024
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Dear Elin
Thanks for taking the time to leave us a review. So glad that we could help with your recovery. All the best in the future.

Saanut 5/5 tähteä

Highly recommend equipment and company

Equipment arrived as promised, easy to set up and helped my daughter with recovery from Jaw surgery. We took home from hospital the cuff but ordered a spare in case. New cuff was not used and returned , deposit and cuff refunded on day machine was returned. Highly recommond this company and equipment.

9. marraskuuta 2024
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi Sarah

I'm so glad we could help with your daughter's recovery. Thanks for taking the time to leave us a review.

Saanut 5/5 tähteä

Great service

Great service, machine arrived on time and helped me immensely through my recovery. Would definitely use again.

30. lokakuuta 2024
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi David

Thank you for taking the time to leave us a review. I'm so glad we could help with your recovery. If you ever need us in the future please don't hesitate to get in touch.

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