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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Hiring this for my son after double jaw surgery really helped with the swelling, pain and bruising. Would highly recommend for anyone having this type of surgery!

Yritys on vastannut

Saanut 5/5 tähteä

This machine is amazing, had major dental surgery and can’t imagine what I would have done without it. The company delivered on time and arranged collection as well. Absolutely first class service.

Yritys on vastannut

Saanut 5/5 tähteä

I recently hired the Hilotherm machine to help with my recovery from double jaw surgery. I do not know how I would have managed without it! The cooling mask provided so much relief and it dramatically... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Absolutely awful customer service, my machine broke at the most vital time, and there's no way I can get it fixed or get a new one as they are supposedly closed on the weekend. When the recovery is so... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Lääketieteellisten laitteiden toimittaja

Yrityksen kirjoittama

At Hilotherm we are dedicated to helping patients across the UK by harnessing the power of controlled cooling. We rent machines directly to patients whilst also supplying a large number of hospitals across the UK.


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

62 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,5

Kaikki arvostelut

(62)

22 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Hiring this for my son after double jaw…

Hiring this for my son after double jaw surgery really helped with the swelling, pain and bruising. Would highly recommend for anyone having this type of surgery!

14. syyskuuta 2026
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi Kerry

Thanks so much for taking the time to leave us a review. I'm glad the machine helped with your son's pain swelling and bruising after his jaw surgery. Wishing you both all the best in the future.

Saanut 5/5 tähteä

Fantastic company

Fantastic company. Great service and the Hilotherm machine we hired following my daughter’s jaw surgery really helped her recovery. 100% recommend.

11. syyskuuta 2026
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi Lorna

Thanks so much for taking the time to leave us a review. I'm really glad we could help your daughter with her recovery. Wishing you both all the best in the future.

Saanut 5/5 tähteä

This machine is amazing

This machine is amazing, had major dental surgery and can’t imagine what I would have done without it.
The company delivered on time and arranged collection as well. Absolutely first class service.

5. syyskuuta 2026
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi Catherine

Thanks for taking the time to leave us a review. I'm pleased to hear that the machine helped with your recovery after your dental surgery. Wishing you all the best in the future.

Saanut 1/5 tähteä

Absolutely awful customer service

Absolutely awful customer service, my machine broke at the most vital time, and there's no way I can get it fixed or get a new one as they are supposedly closed on the weekend. When the recovery is so important, you'd think they'd care enough to have 24 / 7 support. Honestly, this is just awful. How can a recovery device company run in such a way. Please go with someone that can provide 24 / 7 support, and not this company.

30. elokuuta 2026
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Dear Frank

Thank you for sharing your feedback. We know how critical our equipment is when you need it most and we are sorry for the frustration caused by the delay in being able to use it.

To clarify our phone support and dispatch teams operate during standard weekday business hours. Because our courier partners do not accept or collect new orders outside of these standard operational times including weekends and bank holidays we are unable to dispatch replacement units until the next business day.

Thank you for your patience while the replacement was in transit.

Best regards
Hilotherm

Saanut 5/5 tähteä

Following my son's double jaw surgery…

Following my son's double jaw surgery this machine was a great relief for him over the first week, fast delivery of the machine and refund was greatly appreciated.many thanks for your excellent service.

3. elokuuta 2026
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi Rob

Thank you for taking the time to leave us a review. We're really pleased we could help with your son's recovery. Wishing you both all the best in the future.

Saanut 5/5 tähteä

Excellent, highly recommend

I recently hired the Hilotherm machine to help with my recovery from double jaw surgery. I do not know how I would have managed without it! The cooling mask provided so much relief and it dramatically reduced any post op swelling. The machine is simple to use and comes with clear instructions. The customer service team were excellent and even delivered a day early due to my location. Loads of companies exclude N.Ireland for bulky deliveries so I was pleasantly surprised that Hilotherm services areas outside mainland UK. Can't not recommend enough!

13. elokuuta 2026
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi Kimberley

Thanks for taking the time to leave us a review. I'm really glad the machine helped with the swelling after your jaw surgery. Wishing you all the best in the future.

Saanut 5/5 tähteä

Definitely highly recommended!

What a fantastic company to deal with! They made hiring this machine so fuss free ! Brilliant machine, it made recovery so much easier and pain free! Highly recommended to anyone for post surgery recovery.

5. elokuuta 2026
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi Jen

Thanks for taking the time to leave us a review. I'm really glad the machine helped with your recovery post surgery. Wishing you all the best in the future.

Saanut 5/5 tähteä

6 weeks ago I had triple jaw surgery…

6 weeks ago I had triple jaw surgery and rented the face hilotherm mask for the first 2 weeks of my recovery, couldn’t recommend enough! wore it continuously for the duration i had the machine and it resulted in very light, small bruising and swelling to be very minimal. Well worth the price due to how great results are! Couldn’t have gone through them first weeks without it!

26. toukokuuta 2026
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi Daynie

Thanks for taking the time to leave us a review. I'm so glad we could help with your recovery after jaw surgery. Wishing you all the best in the future.

Saanut 5/5 tähteä

Freinds had kept mentioning getting an…

Freinds had kept mentioning getting an ice machine after my husbands knee surgery but something just told me it would be messy and the the thought of constantly having to fill machine with ice seemed a bit of a bore so I looked up what hospitals used and they use the hilotherm machine.Anyway we rented it and it was absolutely fantastic and I am convinced my husband recovered so well and quickly because of this machine .The delivery and the collection were all so easy ,the set up of the machine very straightforward .I would definitely be renting this again if needed

3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi Sibilla

Thanks so much for taking the time to leave us a review. I'm so glad we could helped with your husband's recovery following his knee surgery. Wishing you both all the best in the future.

Saanut 5/5 tähteä

I had never heard of this device until…

I had never heard of this device until the day of my son’s surgery, but the person I spoke to on the phone was incredibly helpful and explained everything clearly. The machine was delivered the very next day, which was fantastic.

My son had double jaw surgery, and we rented the machine for two weeks. It has definitely made a difference to his recovery. At his 10-day post-operative check-up, someone in the room commented that he looked more like he was three weeks post-op, which really shows how much the machine helped reduce the swelling.

I would highly recommend this to anyone having jaw surgery. It was easy to use, the service was excellent, and it made a noticeable difference to my son’s recovery.

10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi Bev

Thanks so much for taking the time to leave us a review and for your kind words. We're really pleased we could help with your son's recovery. Wishing you both all the best in the future.

Saanut 5/5 tähteä

Great to reduce pain and swelling

I've had to hire one of their units before for knee surgery, this time it was jaw surgery, both times Hilotherm have been excellent. They get it you when you need it and the unit is easy to set up and use. We had it during the heat wave and it did struggle a bit initially but once the temperature was lowered it really kicked it. It kept the swelling down and helped with pain. I would definitely use again but hope never to need to

26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi Ann

Thanks so much for taking the time to leave us a review. I'm really glad we could help after both procedures! Wishing you all the best in the future.

Saanut 1/5 tähteä

Terrible and unprofessional

Terrible and unprofessional. I have ordered the device like month in advance. They offered my country in the list, paid deposit, everything went smooth. For month nothing and now few days before my surgery they wrote me they are refunding me and that they are only operating in the UK (even tho they offer many countries on their site) Totally unprofessional and unacceptable.

23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

I am sorry for this experience, and I completely understand your frustration especially given the timing of your upcoming procedure.

While our Terms and Conditions do state that our standard delivery services are strictly limited to the UK and Northern Ireland, we take full responsibility for the stress this has caused you. To ensure this does not happen to anyone else, we have already contacted our software provider to request a feature that blocks international addresses entirely. In the meantime, we have updated our checkout screen to make our delivery limitations significantly more obvious.

Your refund has been processed in full. We value your feedback as it highlighted a gap in our system, and we wish you the absolute best with your upcoming surgery.

Saanut 5/5 tähteä

What a great product and a great company .

What a great produce and a great company .
We used this product following my wife’s total knee replacement post operation.
It’s marvellous we hired it for a month and was very reasonably priced too.
I don’t know what we would have done without it.
We would fully recommend it to anyone who is unsure ..

14. toukokuuta 2026
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi David

Thanks for taking the time to leave us a review. I'm really glad we could help with your wife's recovery following her knee surgery. Wishing you both all the best.

Saanut 5/5 tähteä

Equipment worth every penny from Hilotherm.

The machine we hired from Hilotherm was used to reduce the pain and swelling after a knee replacement. The machine has significantly improved the recovery of my mom who is 84 and helped her take less pain medication. The company were brilliant when we contacted them. Great customer service and clear communication to hire the machine. Would definitely recommend this company and their equipment.

7. toukokuuta 2026
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi Julia

Thanks for taking the time to leave us a review. I'm so glad we could help with your Mum's recovery after her knee replacement. Wishing you both all the best for the future.

Saanut 5/5 tähteä

Amazing device

Amazing device. Ordered following facial surgery, after recommendation by the surgeon. The swelling reduced within couple of hours of use & wound healing was amazing. Customer service was second to none. Would highly recommend both the device & the company.

14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi Gordon

Thanks for taking the time to leave us a review. I'm really glad the machine helped with the swelling and healing after your surgery. Wishing you all the best in the future.

Saanut 5/5 tähteä

Fantastic

Fantastic. Ordered for 2 weeks for my grandson to help after double jaw surgery. Unfortunately the operation was postponed for two weeks but Hilotherm were happy to postpone delivery. So easy to order. Delivery and collection very efficient. The mask was easy to use and helped to reduce pain and swelling so recovery has been quicker than expected. Would not hesitate to recommend.

24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi

Thanks so much for taking the time to leave us a review. I'm glad that the machine helped with the pain and swelling after your Grandson's double jaw surgery. Wishing you both all the best for the future.

Saanut 5/5 tähteä

Very convenient and can be used for long periods.

Very convenient as it was delivered and collected from our door. The device can be used continuously for long periods even overnight as opposed to ice. It was perfect for my knee surgery. Could do with a connecting tube so that two knees can be treated at the same time. The hospital also used a hilotherm but it was larger,, quieter and could cool both knees simultaneously.

1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi Ray

Thanks for taking the time to leave us a review. I'm glad we could help with your recovery from knee surgery. I will pass your feedback about using 2 cuffs at the same time on to the manufacturer. Wishing you all the best in the future.

Saanut 5/5 tähteä

Truly excellent service

Truly excellent option if, like me, you’re wanting a quick recovery from knee replacement. Very easy to book precise rental period and any extension (I opted to add an extra 2 weeks onto my original 2 at a cost of £100) which I think was invaluable. Maxine is very easy to operate and not so cold that it’s uncomfortable and therefore can be used as often as you like. They arrange collection which is also really helpful and easy. Thoroughly recommended.

16. helmikuuta 2026
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi Nick

Thanks so much for taking the time to leave us a review. Really glad we could help with your recovery after your knee replacement. Wishing you all the best in the future.

Saanut 5/5 tähteä

Recent rental

We hired a unit from Hilotherm and it was a really easy process.
The unit arrived on the day requested with regular updates on delivery times.
Inside the box was really helpful instructions on how to set up the unit and use it.
Returning it was just as fuss free as the delivery.
Within 24 hours I had a confirmation that the holding deposit had been returned.
We used this after jaw surgery as it was recommended by the surgeon and it certainly helped to reduce the swelling.
Would highly recommend this company

20. tammikuuta 2026
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi Sally

Thanks for taking the time to leave us a review. Really glad we could help following the jaw procedure. Wishing you all the best in the future.

Saanut 5/5 tähteä

Double jaw surgery

The product is fabulous, without my daughters recovery would not have been as well.
It truly is a remarkable piece of kit
Many Thanks to the team

Thanks

19. tammikuuta 2026
Oma-aloitteinen arvostelu
Hilotherm-logo

Vastaus yritykseltä Hilotherm

Hi Chris

Thanks for taking the time to leave us a review. Really glad we could help with your daughter's recovery. Wishing you both all the best in the future.

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