I made some money and they not just did not paid me but even said "deposit some more, so we will be able to withdraw". Basically what scammers do with bitcoins. I'm Brasilian we have a free transference service called PIX it literally takes 20 seconds to transfer money, they simply don't want to give me my money.

01st Feb 2024-Updating my review with a 5star for the withdrawal paid without any hassle..Thank you Hey Spin

I'm very excited in writing this review..having been playing in this casino for sometime ,today I got free 10spins out of which I got £250 bonus,I'm very happy,waiting for the withdrawal,once I get the withdrawal I'll update my review..Thank you Hey Spin..very difficult to get genuine UK Casinos that pay their customer

If I could give it zero I would I deposited 40e last month still no sign of it and deposited 30 last week and no sign of that either absolute robbers DO NOT USE THIS CASINO so many attempts to be send a email saying I'm self excluded still no sign of my money absolutely ridiculous

I have used this company for a while using different cards to deposit , tried to withdraw last week , sent proof of ID , proof of address and current card details that I had used for the recent deposits - withholding payment as they want proof of previous card I’d used which had now been lost and replaced , I’ve provided more than enough info to verify myself , plus they’ve the check to charge you for withdrawing money , if you ever receive it - matter being raised with IBAS

Also if you try and email them on their support or care addresses the emails bounce back undelivered

Wow I have never come across anything like these dead as a doornail games the reels spin a lot longer than they should I just can’t understand how all these casinos can get away with it I’ve been ripped off 75 pounds I would honestly advise anyone to not play on this site it’s absolutely disgusting so because I have had 75 pounds worth of 60p dead spins maybe I have a problem with gambling so because your games don’t play at all and you have blatantly ripped me off I should speak to gamstop what a joke this site must be run by turkeys

I cannot access anything on this site now I've deposited as it says about use of cookies and if I continue I agree to this but its blocking my option bar at the bottom and won't dissapear, managed to send email and repayment of deposit was sent back 👍🏽

I’ve already been verified and sent all documents over this has been checked but my bank has issued me a new card and now they say need a letter from the bank to say card is no longer active. And all I.d again to withdraw money. This is a bad site and I would stay well clear of it

1 star is too many, no problem depositing money, this was instant, but when it's withdrawing into the exact same account. they want so many documents which you don't need in the UK it's obscene. bic number iban number with emblum of your bank, along with the normal documents, also it's hard to find the right department to send too, because the site is that bad I've closed it so you cannot get in touch with the relevant department,has I thought the money would be in my account within a couple of hours still have not received my withdrawal saying my bank has declined my £100, don't ever use this bookmakers needs closing down

Absolutely shocking site, no you can't expect to win all the time but to not get a win in 100s,is a joke, stay well clear

I give 5 stars because my experience with the customer service was super ok . Looks like there are a lot of bad reviews due to people who don't understand the gambling concept .
So regarding about winning rate not to bad not to good but this is gambling .
Just want to let you know as first time widthraw will take around 2 days due to identity verification but my second widthraw was taking around 30min
Regarding about bonus i don't know as i don't like to play with it due to waggering policy but overall is a pleasure .
Lot of games to choose from and customer service are answering very fast .

Complete scam!!
I had won over 1k with bonus money i wagered it all etc but (i didn’t read the rules and wasn’t entitled to that) FAIR ENOUGH so wasn’t able to withdraw, THEN went onto win £2633.28 with my own money no wagering needed no bonus rules as it was all my own money no bonus money to be told I couldn’t have that either! I had left £300 in my account to play with whilst I was waiting for the rest of the £2633.28 to be with drawn. Now the joke of it all is they said I can keep the £300 but they will take the rest off me!! It’s my money nothing to do with the bonus or wagering as all that was done on the previous win! They think by saying I can keep the £300 and they will keep the rest their doing me a favour! Robbing scum!

A lot of bad site reviews are given by sore losers that don't really understand the gambling concept.

My poor review of this site is given because of false advertising. They say they have fast withdrawals which is a very important reason many people choose a site - they don't!

On a positive note, they do ask for your documentation up front to verify your account, some site's wait until you w/d before amazingly wanting to verify your ID.

On the negative side, the bank transfer deposit is instant, but when you want to w/d you're sent an e mail telling you the "processing" time can take up to 48hrs! As I put on their live chat, they must have a different definition of fast to me and everyone else.

My big advice having experimented with a few of these lesser known site's is to just have 1 or 2 accounts with the recognised, trusted bookmaker sites (that all have casino options nowadays) and give these specific casino site's a wide berth.

Don't be taken in by magic deposit bonus's that are generally totally worthless, fast payout claims that are invariably false and the fact they offer exclusive games etc...... they offer nothing that an established, respected bookmakers doesn't.

Leave them alone, you don't need them, simple.

You they saz when the fun stops stop? Fun never starts here for you to stop lol they keep taking it :)

This is really disgusting I have uploaded all documents they need including my previous debit cards the verification approved now every chatter asking different things seems they doing this deliberately to hold my wining money. Agent call Clint who is totally disrespectful he sheem drank say different things about. I have uploaded all documents they need and paid me my previous wining money. There asking card numbers which is I have not used my current deposit still I have provided letter from bank with my address and bank stamped. Why they behaving like that with their customers. There are many casino I have played never come cross like hayspin. I want my money urgently. And why evry time uploaded new documents this side is totally useless.

Joined today and deposited, I didn’t expect to win but betting 20p spins and every single spin was dead, not even 1p did I win out of £10.
Can only assume it’s a scam site as would have at least expected to get 1 win….even a penny!!!
Joke of a site.
Rob dogs. Steal clear!!!
Oh And they charge to deposit!
This is the first review I’ve ever given on any gambling site and this one was so bad I felt I had to.
Don’t believe the positive reviews, this is a scam site I’m sure.

Charge twice for deposits and then don’t help to sort it

DISGUSTING COMPANY SERVICE TOTAL ROBBERS!!!

I deposited a amount on 29th sept then they took that amount again on 2nd oct without my permission nor did I make this payment

I’ve contacted them via chat 4 time to then be disconnected
I’ve been told that these things take a while to escalate and I’ll receive a email in due course, in mean time I’m getting charged by bank and priority bills not gone out

They are rude and no ppl skills the company is disgusting and robbing all

CHECK YOUR BANK!!!!!

So I joined hey spin a few days ago and won a substantial amount of money! Coming on trust pilot reading the reviews got me scared ! But my experience was completely different ! They contacted me and I sent the required documents for verification purposes. Next day I received my winnings ! Honestly the customer service was amazing and the slots played amazing. I can’t fault hey spin in any way there truly care about there customers and even helped me set a deposit cap. Amazing casino ! J

Avoid at all costs! Had an account with them for a few months and withdrawals to PayPal were instant once processed however I withdrew £150 in various withdrawals and I am yet to receive it a week later. I have been told the money is ‘stuck’ and they’re trying to ‘unstick’ it however I have had 0 updates. Even logged a complaint and have had 0 response not even an acknowledgement yet they clearly have my email and contact details as they sent me a ‘play safe’ email a couple of days ago! Honestly a huge joke when I finally get my money (and compensation!!!) I will be closing my account. Disgusting service on live chat constantly told they are ‘escalating’ and nothing gets done.