I had a question about an invoice and sent it through the website. I had a response almost immediately from Jericho. The response was so complete and resolved my problem. I have never had such quick a... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
My concern was handled quickly and professionally. The customer service representative was Jericho P. I definitely would recommend HexClad products to friends and family. It's the best cookware I had... Näytä lisää
Jericho could not have been more helpful! He was very quick getting back to me. He was even faster at resolving the problem! I ordered the entire collection from Hexclad and I absolutely love them... Näytä lisää
Lifetime hexclad pans. My husband bought a set of hexclad frying pans, arrived March2024 after chasing them various sizes we have experienced loss of the black coating. He sent an email to hexclad reg... Näytä lisää
Yritys on vastannut
4,4
Erinomainen
61 arvostelua
On vastannut 85 %: iin saamistaan huonoista arvosteluista
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After owning my Hexclad for a few years…
After owning my Hexclad for a few years I noticed a little chip in the nonstick material. I was able to register my purchase and put in a warranty claim easily on line. Within a few days I was told by the agent, Jericho, that my new pot will be shipped soon.
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Thank you so much for sharing your experience!
We’re glad to hear that registering your product and submitting a warranty claim was a smooth and easy process. It’s great to know that Jericho was able to assist you quickly and get your replacement pot on the way within just a few days, that’s exactly the kind of support we strive to provide.
We truly appreciate you being a longtime HexClad customer, and we’re always here if you need anything in the future. Enjoy your new pot!
-Brittany, HexClad Support.
Excellent quality and customer service
My husband purchased the black collection as a gift for christmas. There were so many new pots and pans with amazing large sizes for my needs. I made sure to season them per the instructions. After a few uses, the griddle pans non stick coating was decent, however it made my over easy eggs stick. I called in to use the warranty, and Jericho helped me get a replacement, even though their warranty department didn't find any defects in the photos. The new pan slides the eggs perfectly! I highly recommend this company for the quality of the pots and pans, and the customer service! We purchased 2 more today because of the excellent service we recieved, bringing our set to 15!
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Thank you so much for sharing your experience with us! We’re thrilled to hear how much you’re enjoying your Collection and that it’s been a great fit for your cooking needs.
We’re especially glad Jericho was able to step in and help make things right with your griddle pan. Even when something doesn’t appear as a clear defect, we always want our customers to have the best possible experience with our cookware, so it’s wonderful to hear your replacement is performing exactly as expected!
Your continued support truly means the world to us, and we’re honored to be part of your kitchen, now with an even bigger set! Thank you again for your recommendation and kind words about both our products and our team.
-Brittany, HexClad Support.
I’m so pleased
I’m so pleased! A pot and pan that I use religiously were wearing down hardcore after a couple years and I made a claim hoping they could do something for me but not expecting them to replace my pot and my pan at no cost! Jericho was extremely helpful and friendly and made it so easy! I loved this brand of cookware before but after such a great customer experience i love them even more! This is how a business SHOULD treat their customers! I’m greatly appreciative. Thank you hexclad for standing behind your products and thank you Jericho for the great customer service! God bless you, man!
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Thank you so much for taking the time to share this, your feedback truly means a lot to us! We’re so glad we could support you through your warranty claim and make the process easy and seamless. It’s especially great to hear that Jericho provided such a friendly and helpful experience, we’ll be sure to pass along your kind words to him.
Standing behind our products and taking care of our customers is at the heart of what we do, so it’s incredibly rewarding to know we delivered for you. We’re grateful for your continued support and are so happy to have you as part of the HexClad family!
-Brittany, HexClad Support.
Jericho was a great customer support…
Jericho was a great customer support agent who dealt quickly with solving my issues.
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Thank you for your kind feedback! We’re so glad to hear that Jericho was able to quickly resolve your issue and provide a great support experience. We’ll be sure to pass along your recognition, it means a lot to our team.
We appreciate you taking the time to share this!
-Brittany, HexClad Support.
Great service
Great service. Customer support helped me locate an order to file a warranty claim. Top tier business practices. I will always be a Hexclad customer.
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Thank you so much for your kind words! We’re thrilled to hear that our customer support team was able to help you locate your order and get your warranty claim started smoothly. Providing a seamless and supportive experience is always our goal, so it means a lot to know we delivered for you.
We truly appreciate your loyalty and are grateful to have you as part of the HexClad family!
-Brittany, HexClad Support.
Lifetime hexclad pans
Lifetime hexclad pans. My husband bought a set of hexclad frying pans, arrived March2024 after chasing them various sizes we have experienced loss of the black coating. He sent an email to hexclad regarding his disappointment. But they don’t make it easy to get money back. They wanred to know serial numbers & order number etc even though they have his email & could probably quite easily find this information out for themselves! I have a photo to add if possible
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Hi Carolyn,
Thank you for reaching out, and I’m really sorry to hear about your experience with the pans—that’s definitely not what we want for our customers.
We’ve sent a request to gather a few details so we can locate your account and look further into this for you. Once we have that information, we’ll be able to review everything and work toward the best possible resolution.
We truly appreciate your patience, and we’re here to help get this sorted out. -Brittany, HexClad Support
A cowardly person doesn’t leave their name. I will respond when whenever you show me that respect
Hello,
Thank you for taking the time to raise your concerns. We want to clarify one important point: our roasting racks are not hand painted. They are manufactured with a heat-safe, food-contact coating specifically designed for oven use. There is no hand-applied paint involved in the production process.
We understand how concerning it must have been to see material on the rack and worry about it transferring to food. That’s absolutely not something we take lightly. The coating used on our racks is designed to withstand normal roasting temperatures, but if you experienced softening or flaking, we want that reviewed carefully.
We can confirm that we have received the photos you submitted through the customer link, and our team has reviewed them. Your case has been escalated internally for further evaluation to ensure it is properly assessed.
If you have any additional information to share or would like further clarification, please continue the conversation through the existing email thread so it remains with the same support team handling your case.
To cowardly to leave your name and details!
I refuse to respond to you
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Hi Stephen,
We’re sorry to hear that you’re feeling this frustrated. Our intention in responding was to acknowledge your concern and let you know that your photos and report were received and reviewed by our support team.
We truly do want to help resolve this for you. Your case has already been escalated internally so the product team can evaluate the photos and details you provided. The best way for us to assist further is through the existing email thread, where our support team can continue the review and provide updates directly.
If you’re willing, we’d appreciate the opportunity to continue working with you to address the concern. -Brittany, HexClad Support
Pots and pans
This company are amazing.
Incredible products and customer service is second to none
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Thank you so much for the kind words!
We’re thrilled to hear that you’re enjoying our products and that our customer service made a great impression. Our team works hard to provide both high-quality products and the best support possible, so feedback like this truly means a lot to us.
We appreciate your support and thank you for choosing us! - Brittany, HexClad Support
Billy E
Billy E. did an excellent job in resolving my issue. I was kept updated daily. Billy E. is a great representative for your company.
Thanks Billy E. for all your support.
Cathy F.
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Hi Cathy,
Thank you so much for taking the time to share your experience. We’re really glad to hear that Billy E. was able to resolve your issue and keep you updated throughout the process.
Providing clear communication and support is very important to us, and we’re happy Billy delivered that level of service. We’ll be sure to pass along your kind words to him — it will mean a lot to our team. -Brittany, HexClad Support
Thanks to Billy c/s
Thanks to Billy E.
Customer Service Agent, HexClad Cookware
HexClad Help Center
I regained my trust in your company and made the purchase which without Billy I would have left with bad experience.
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Thank you for sharing your experience.
We’re so glad to hear that Billy was able to help turn things around and restore your trust in our company. Providing thoughtful, attentive support is something we take great pride in, and it’s wonderful to know Billy made such a positive impact.
We’ll be sure to pass along your kind words to him. Thank you for giving us the opportunity to make things right, and we truly appreciate your support. -Brittany, HexClad Support
I was treated kindly and received the…
I was treated kindly and received the appropriate assistance.
22. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Hi Mats, thank you for taking the time to share about your experience, we are so happy to hear you were treated kindly and received appropriate assistance. We are always here if you need anything further - Brittany, HexClad Support
Where are my pans?
I ordered a pack of 2 pans a month ago as a Christmas gift but only one pan was sent. Customer services said a week ago that my correct order would be sent out straight away but still no pans and they can't even give me a date as to when they will be sent. I'm deeply unimpressed :-(
6. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
We’re very sorry to hear about the inconvenience and understand how disappointing this must be, especially since the order was intended as a Christmas gift.
To assist you further and review this matter in detail, could you please send us an email with the details of your concern. Once received, our team will be happy to look into this and provide an update.
Thank you for bringing this to our attention, and we appreciate your patience while we work to resolve this.
Therese D. HexClad Customer Support
BIllie E was responsive and efficient…
BIllie E was responsive and efficient with following up with my issue. I appreciate Hexclad replacing my pan. I love this product and just had one pan with an issue .
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Thank you so much for taking the time to share your experience! We’re delighted to hear that Billie E was responsive and efficient in following up on your concern. We’re also glad we could replace the pan and make things right for you.
It truly means a lot to know that you love the product and continue to enjoy cooking with HexClad. We appreciate your support and look forward to serving you again in the future!
Therese D. HexClad Customer Support
Fast and efficient help resolving…
Fast and efficient help resolving issues is the key in satisfaction. Billye E was on it and handled my concerns without delay. It is this customer service effort that makes customers for life willing to tell others about a company and it's products.
23. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Thank you so much for taking the time to share your experience. We’re thrilled to hear that Billye E. was able to assist you quickly and efficiently. Providing fast, thoughtful support is something we truly value, and it means a lot to know it made a difference for you.
We sincerely appreciate your kind words and your willingness to recommend HexClad to others. If you ever need assistance in the future, our team is always here to help.
Therese d. - HexClad Support
Quick response & a no stress process
Quick response & a no stress process. There aren't any serial numbers on my pans but Jan reassured me that she'll take care of it, no worries.
20. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Thank you for your kind words! We’re glad to hear that Jan was able to reassure you and make the process easy and stress-free. Our goal is always to ensure our customers feel supported every step of the way. We truly appreciate you being part of the HexClad community and are always here if you need anything further.
Therese D. - HexClad Support
Wow, ich bin begeizert
Wow, mit dem Equipment macht kochen Spass. Die letzte Pfanne meines Lebens, da lebenslange Garantie. Kaufe mir jetzt auch noch die Töpfe, dann ist snbrennen Vergangenheit
17. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Vielen Dank für dieses großartige Feedback!
Es freut uns sehr zu hören, dass Ihnen das Kochen mit HexClad so viel Spaß macht. Unsere Pfannen sind dafür gemacht, lange zu halten – und mit der lebenslangen Garantie können Sie sich auch langfristig darauf verlassen. Viel Freude auch mit den Töpfen, und weiterhin gutes Gelingen ohne Anbrennen! 👨🍳🔥
The customer service staff were…
The customer service staff were excellent. Professional, polite & prompt when answering queries. There were issues with my delivery which they speedily clarified. The delivery tracking told me that I was to receive one parcel. The packing slip and their website stated that my order was complete, yet the parcel only contained half the order. A second parcel, with the balance, arrived some days later. A bit disorganised, but thanks to the service staff, it was resolved quickly.
27. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Thank you for taking the time to share your experience with us. We’re delighted to hear that our customer service team was professional, polite, and responsive in assisting you. While we apologize for the confusion caused by the split delivery and tracking information, we’re glad our team was able to clarify the situation and resolve it quickly. Your feedback is truly appreciated, as it helps us continue improving both our service and delivery processes. Thank you for choosing HexClad!
I am very happy with your customer support and service
I am very happy with your customer service. The claim was easy to submit. Response was almost immediate. I had sent the video and described the problem. An email acknowledgement, asked for address for replacement and a small request. Email sent almost immediately and stated replacement on way in a few days. Many other companies could use you as an example
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Thank you so much for your kind words! We’re thrilled to hear that your claim process was smooth and that our team was able to assist you promptly. Your feedback means a lot to us, and we’re honored to be an example of great customer service. We hope you enjoy your replacement cookware and look forward to serving you again in the future!
Therese d. - HexClad Support
Wonderful customer service
Billy E was quick with replying to me. I reached out Sunday about a warranty, and by the next day, I had a replacement pan being sent to me. Fabulous customer service!
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Thank you so much for your wonderful review! We’re delighted to hear that Billy was able to assist you quickly and get your replacement pan on the way.
roviding fast, reliable support is something we take pride in, and it’s great to know your experience reflected that.
If there’s ever anything else you need, please don’t hesitate to reach out — we’re always here to help.
Therese d. HexClad Support
Warranty Claim
Billy E. responded quickly to my problem and was able to resolve it to my satisfaction.
30. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Thank you so much for your review! We're happy to hear that Billy was able to assist you quickly and resolve your warranty claim to your satisfaction. Your experience means a lot to us, and we're always here if you need anything in the future.
Thanks again for choosing HexClad!
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