My concern was handled quickly and professionally. The customer service representative was Jericho P. I definitely would recommend HexClad products to friends and family. It's the best cookware I had... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Jericho could not have been more helpful! He was very quick getting back to me. He was even faster at resolving the problem! I ordered the entire collection from Hexclad and I absolutely love them... Näytä lisää
Lifetime hexclad pans. My husband bought a set of hexclad frying pans, arrived March2024 after chasing them various sizes we have experienced loss of the black coating. He sent an email to hexclad reg... Näytä lisää
Yritys on vastannut
I had an excellent experience with this customer service team. From the moment I reached out, they were responsive, professional, and genuinely focused on resolving my issue. What stood out the mo... Näytä lisää
4,4
Erinomainen
60 arvostelua
On vastannut 85 %: iin saamistaan huonoista arvosteluista
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Great customer service!
Jericho could not have been more helpful! He was very quick getting back to me. He was even faster at resolving the problem! I ordered the entire collection from Hexclad and I absolutely love them. So when I had to call customer service I was wondering how it would go. They were professional and I am a customer for life.
Thank you!
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
My concern was handled quickly and…
My concern was handled quickly and professionally. The customer service representative was Jericho P. I definitely would recommend HexClad products to friends and family. It's the best cookware I had owned. The company really stands behind their products name brand.
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
Excellent warranty service from Jericho
HexClad handled my warranty issue quickly and professionally. Jericho was excellent to deal with — clear, helpful, and solution-focused. I really appreciated the straightforward service and the replacement being processed without hassle.
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
I had an excellent experience with this…
I had an excellent experience with this customer service team. From the moment I reached out, they were responsive, professional, and genuinely focused on resolving my issue. What stood out the most was how quickly they handled my replacement—there was no unnecessary delay, and the entire process felt smooth and stress-free.
The representative I was communicating with was courteous, clear in their communication, and made sure I understood each step. It’s rare to find service that combines efficiency with such a high level of care, but they managed to do both effortlessly.
I truly appreciate how easy they made everything, and I wouldn’t hesitate to recommend them to anyone looking for reliable and prompt support. Outstanding service all around.
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
Everyone was very helpful and professional
Everyone was very helpful and
28. huhtikuuta 2026
Oma-aloitteinen arvostelu
Would not recommend.
Would not recommend.
So, I have a set of these pans and though they'd be great at the start. Fast forward a few months, and I wouldn't recommend them.
EVERYTHING STICKS to them. No matter how much oil or fat you use or what temperature you have it on. You can't fry an egg without it sticking and breaking the yolk.
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Hi there, thank you for sharing your experience—we’re really sorry to hear this has been frustrating.
From what you’ve described, it sounds like there may be some built-up, burnt-on residue on the surface of the pan. This can happen over time and can make it feel like everything is sticking, even when using oil or proper heat.
We recommend giving your pan a deep clean:
Soak it in warm, soapy water for about 15 minutes
Then use a non-abrasive scrubber to thoroughly clean the surface
This usually helps remove any buildup and restore the pan’s performance.
For future cooking, we also suggest using a bit lower heat, as these pans retain heat very well and high temperatures can contribute to sticking over time.
If you give this a try and still run into issues, we’d be happy to take a closer look and help further, please send us a photo to support@hexclad.com . - Brittany, HexClad Support
Wonderful product and customer service, so worth the price.
I’ve been using Hexclad pan almost every single day for the past 3 years, and it has truly been one of the best kitchen purchases I’ve made. The performance, heat distribution, and overall quality have been consistently excellent.
Recently, I noticed that the top layer started to erode, which was a bit disappointing at first. However, what really impressed me was the brand’s commitment to their lifetime warranty. The replacement process was incredibly smooth, and I am about to receive a new pan almost immediately without any hassle.Our Customer Representative Jericho P handled our request extremely well.
This level of customer service speaks volumes about the Hexclad brand’s confidence in their product and their dedication to customers. Even after years of heavy use, they stood by their promise.
Overall, I’m extremely impressed — both with the durability of the product and the support provided. It’s definitely worth the price, and I wouldn’t hesitate to recommend it to others.
4. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Thank you so much for sharing your experience! We’re incredibly grateful to have been part of your kitchen for the past three years, it’s amazing to hear how well your pan has performed with daily use.
While we’re sorry to hear about the wear you experienced over time, we’re so glad our lifetime warranty process made things right quickly and seamlessly. Jericho will be especially happy to hear your kind words, we’ll be sure to pass along your appreciation for the great care he provided.
Your feedback truly means a lot to us. We’re committed to standing behind our products and making sure our customers feel supported every step of the way. Thank you again for your trust and recommendation!
-Brittany, HexClad Support
I worked with customer care specialist…
I worked with customer care specialist Jericho who handled my concerns quickly & very professionally. Thank you for understanding what was needed to resolve my issue. Much appreciated to the HexClad customer service team for handling this the right way!
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Thank you so much for your kind words! We’re thrilled to hear that Jericho was able to assist you quickly and professionally, and that your concerns were handled to your satisfaction. Providing a smooth and supportive experience is always our goal, so it truly means a lot to know we got it right.
We appreciate you taking the time to share your experience and your support of our team!
-Brittany, HexClad Support
Best customer service from start to…
Best customer service from start to finish! Quick responses, clear instructions and next steps. Highly recommended Hexclad based on product and customer service. A special shout out to Jericho for the great service he provided.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Thank you so much for the kind words and recommendation! We’re thrilled to hear that you had such a great experience from start to finish. Providing quick responses and clear, helpful guidance is exactly what we strive for, so it’s wonderful to know that came through.
We’ll be sure to pass along your shoutout to Jericho—he’ll be happy to hear it! We truly appreciate your support and are always here if you need anything in the future.
-Brittany, HexClad Support.
They honor the warranty w/o issue
I had a warranty claim on one of my Hexclad pans. The process for submitting the claim was super easy. But I was skeptical of whether or not they would actually reach out to me and replace the pan. I was very pleasantly surprised when Jericho from the customer support team emailed me the next day. After emailing them back, a new pan was on its way to me - no issues, no fuss, and I didn’t have to do anything.
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Thank you so much for sharing your experience! We completely understand the initial skepticism, so it means a lot to hear that our team was able to exceed your expectations. We're glad the warranty process felt easy and seamless from start to finish, and that Jericho was able to quickly step in and take care of everything for you.
Providing a hassle-free experience and standing behind our products is exactly what we aim for, so it’s great to know that came through. We hope you’re enjoying your new pan, and we’re always here if you need anything in the future!
-Brittany, HexClad Support.
Warranty Claim Handled Exceptionally Well
Jericho took the time to understand my warranty issue, guide me in finding the serial number on my pan and communicating with me every step of the way on what he needed to handle the claim. I’m getting a new pan! I appreciate Hexclad honoring their lifetime warranty and Jericho‘s help with the process.
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Jericho was able to guide you through the warranty process and make everything smooth and straightforward. Ensuring our customers feel supported every step of the way is exactly what we strive for, and it’s great to know that came through.
We’re also glad we could honor our lifetime warranty and get a new pan on its way to you—enjoy it! If you ever need anything else, we’re always here to help.
-Brittany, HexClad Support.
I’m writing to share my recent experience
I’m writing to share my recent experience
Shortly after placing the order, I requested a cancellation, but was informed that it could not be stopped—even though, at the time, the shipment had not yet been handed over to the carrier. This led to a frustrating back-and-forth where I was asked to either refuse delivery or process a return, with uncertainty around potential fees.
While I do appreciate that the issue was eventually resolved by a supervisor—who arranged a return to sender and issued a full refund—the overall process felt unnecessarily complicated and time-consuming. It should not take multiple escalations for a straightforward cancellation request, especially when the order had not yet shipped.
This experience has unfortunately impacted my confidence in your customer service. I was genuinely planning to purchase this set through another channel, but after going through this situation, I no longer feel comfortable doing so.
I hope you take this feedback seriously and improve your order cancellation process to prevent similar experiences for other customers.
Sincerely,
Juan Castro
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Thank you for taking the time to share your experience, we truly appreciate your honest feedback.
We’re very sorry for the frustration caused during your cancellation request. You’re absolutely right, when an order has not yet been handed off to the carrier, the process should be more straightforward and not require multiple steps or escalations. We understand how the back-and-forth and uncertainty around next steps added unnecessary inconvenience, and that’s not the experience we want for our customers.
While we’re glad a supervisor was ultimately able to step in, arrange the return to sender, and ensure you received a full refund, we recognize that the overall process fell short. Your feedback is incredibly valuable, and we will be sharing it with our team as we continue working to improve our order management and cancellation experience.
We’re sorry this impacted your confidence in us, as that’s never our intention. If there’s ever an opportunity to regain your trust in the future, we would truly appreciate it.
Thank you again for bringing this to our attention.
-Brittany, HexClad Support.
You guys are the best customer service…
You guys are the best customer service I have ever had to deal with. Very fast time response and understanding. Jericho Helped me today and was a pleasure to work with!
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Thank you so much for your incredibly kind words!
We’re thrilled to hear that you had such a positive experience with our customer service team. Providing fast, understanding, and seamless support is exactly what we strive for, and it’s wonderful to know Jericho made such a great impression.
We truly appreciate your support and are always here whenever you need us!
-Brittany, HexClad Support.
Jericho Customer Service
Jericho was really fast in resolving my claim, I just reached out and sent over some pictures of my pan and he resolved my claim very promptly after that. Hexclad has very good customer service.
4. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Thank you so much for your kind feedback!
We’re thrilled to hear that Jericho was able to resolve your claim so quickly and make the process smooth and straightforward. It’s great to know that submitting your photos and getting support felt easy and efficient, that’s exactly the experience we aim to provide.
We truly appreciate your support and are always here if you need anything!
-Brittany, HexClad Support.
They stand by their warranty
My warranty request was handled and resolved quickly and professionally by Edgar and Jericho.
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Thank you for sharing your experience!
We’re so glad to hear that Edgar and Jericho were able to handle your warranty request quickly and professionally. Providing efficient and seamless support is always our goal, and it’s great to know they delivered that for you.
We truly appreciate your feedback and are always here if you need anything in the future!
-Brittany, HexClad Support.
Customer service is amazing
Customer service is amazing. They communicate quickly and efficiently. I appreciate the quick response and reply along with the feedback needed to expedite the process.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Thank you so much for your thoughtful feedback!
We’re thrilled to hear that our team was able to communicate quickly and efficiently, and that the process felt smooth and expedited for you. Providing clear, timely support is something we truly prioritize, so it means a lot to know that came through in your experience.
We appreciate you taking the time to share this and are always here if you need anything!
-Brittany, HexClad Support.
Jericho P was incredibly helpful
Jericho P was incredibly helpful. He resolved the issue in a day.
I Iove Hexclad! 🫶
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Thank you so much for the love!
We’re thrilled to hear that Jericho P was able to resolve your issue so quickly, providing fast and helpful support is always our goal. It means a lot to know you love your HexClad!
We truly appreciate your support and are always here if you need anything.
-Brittany, HexClad Support.
I submitted my claim yesterday and by…
I submitted my claim yesterday and by today I was already getting information on my claim yesterday Jericho made the process so ea
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Thank you so much for your feedback!
We’re so glad to hear how quickly your claim was processed and that Jericho made the experience easy and seamless for you. Providing fast, hassle-free support is exactly what we strive for, and it’s great to know that came through in your experience.
We truly appreciate you taking the time to share this and are always here if you need anything!
-Brittany, HexClad Support
Jericho with HexClad customer support…
Jericho with HexClad customer support was great.
He resolved my issue quickly.
I have cooked with HexClad for many years and plan to buy new pieces that just came out!
Thank you.
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Thank you so much for your kind words!
We’re thrilled to hear that Jericho provided quick and helpful support, that’s exactly the experience we aim to deliver. It also means a lot to know you’ve been cooking with HexClad for years and continue to trust us in your kitchen.
We’re excited for you to try out the new pieces, can’t wait for you to put them to use!
Thanks again for being part of the HexClad family.
-Brittany, HexClad Support.
After owning my Hexclad for a few years…
After owning my Hexclad for a few years I noticed a little chip in the nonstick material. I was able to register my purchase and put in a warranty claim easily on line. Within a few days I was told by the agent, Jericho, that my new pot will be shipped soon.
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hexclad
Thank you so much for sharing your experience!
We’re glad to hear that registering your product and submitting a warranty claim was a smooth and easy process. It’s great to know that Jericho was able to assist you quickly and get your replacement pot on the way within just a few days, that’s exactly the kind of support we strive to provide.
We truly appreciate you being a longtime HexClad customer, and we’re always here if you need anything in the future. Enjoy your new pot!
-Brittany, HexClad Support.
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