Hewlettpackard Arvostelua 

I bought a cheap HP deskjet printer a couple of years ago, opting in for the continuous ink package. This was £1.99 pm for up to 50 pages of printing. After 12 months they stuck it up to £2.99 but I stayed with it. I changed both cartridges 2 months ago, then the printer went offline. I decided eventually to try to fix this only to find the offline error replaced with an Eo error. This relates to a cartridge error. SO, I took them out, cleaned them and followed all the suggested steps to no avail. I could not find a telephone number so ventured on to their live chat. After a few minutes I was connected. I explained the issue. I waited 45 minutes for the assistant to come back by which time I had lost the will to live! So, in annoyance I logged on to Amazon and bought a more expensive deskjet again with the continuous ink system. After paying the assistant finally came back and explained that the issue was with the ink cartridges (I told her that!). I told her that the 60 minute experience I had been though had spoiled things for me and I had bought a new Brother printer. I asked her to send me the obligatory survey to complete but of course I am still waiting for that. It is easy to be critical but my belief is always treat another how you would wish to be treated yourself. I do not think HP staff training tells people to make a connection and not re-visit in in 45 minutes! I suspect she was more than surprised that I was still there when she eventually came back to me. Absolutely zero from 10 HP.....

couple of years ago i purchased a 17in envy laptop after about 13 months the lid broke. repair cost £80.to get hinge fixed. not nice for a product that cost £1500.had another that cost the same bought direct from hp noticed that they have now changed the hinge assembly. my grief now is that trying to retrieve sd card after use is virtualy impossible. i also have an expensive hp printer. just to say i will never purchase another hp product

I cannot express great enough what an absolutely atrocious level of customer service I have received from HP Hewlett Packard.
8 months a go I purchased a laptop for one of my team and from then until now I am still left with a broken laptop, it worked for 3 weeks. Even after it has been sent back twice to them to be fixed. I have called their tech support line as they do not have a customer support line or complaints line. Every time with the promise to resolve and escalate my issue. Every time I am left and again I have to repeat calling them up to sort my issue. I have called every week for the past 8 months, they advised my claim had been escalated but they had closed it. I am again still sat waiting with a brand new unusable laptop.
DO NOT purchase anything from HP as when it stops working you will be left out of pocket having paid hundreds of pounds. This company does not care!

HP Photosmart Serie:
Wollte nur mal ein paar Seiten ausdrucken...Oh Mann. Stundenlange Arbeit. Fehldrucke, Papierstau usw.
Dafür aber tonnenweise Schrott-Sotware damit man bloss die Tinten bei HP bestellt.
Das kann doch nicht sein. Kennt jemand einen Drucker der auch wirklich funktioniert?

Driver not available for printer HP laserjet P1102. If you do not buy their ink for another printer I have they cancel the guarantee.

A crappy company all their printer break down after a year.Avoid Hp like the plague

I bought a HP deskjet 2710 printer, what an absolute piece of crap! If i try to print more than one page of an email say, it says it will print all on my laptop then the printer will do something like ONLY print the last page! It seems to print at random! The page feed light constantly flashes for no reason! if i press it to try to get it to print other pages it goes berserk & prints loads of pages 1 after the other. HP support is rubbish, i will NEVER touch this company again. Save your money and go with a better company, lets face it, whatever company you go with i guarantee it wont be worse than HP!!

Told customer support the fan on the laptop is faulty and mentioned the start up screen with the message the fan is faulty. After 50 mins of time wasting with diagnostics that didn't include the fan the assistant told me the fan is fine. Luckily it's a work laptop. I would never be stupid enough to buy a laptop from these cowboys. You shouldn't either

Had to make a complaint about an ink cartridge which was defective. Originally bought through Amazon but was not opened for more than a month so could not complain to them. HP acknowledged my complaint, gave me a reference and passed it onto the correct department. That’s the last I heard about it despite several reminder emails.

I purchased a new hp Spectra laptop in October 2021.
In December 2023 the touchpad abruptly stopped working. Upon inspection we saw that the backplate was splitting away from the case of the laptop.
I contacted Hewlett Packard as I did not regard two years as an acceptable life for a laptop and I no longer felt safe with a bursting laptop in my home.
I have subsequently learned that the most likely problem is a swollen internal battery which is both a common fault and may lead to the battery splitting or catching fire. Can it possibly be ethical or legal to place such items on the market?
Hewlett Packard have stopped responding to my emails.

Well, where to start. I bought a HP printer a few months ago and struggled to download the "smart" software. I tried for several hours then left it as I didn't need to print anything right then. Yesterday I thought I'd have another go but after three hours of pissing about I gave up. My original account that I had for another printer couldn't be recognised so I tried to set another one up only to be told that it wouldn't be accepted as there was already an account here! I know that! I can't use it! Why do I even need an account to download software for a printer I own anyway? I will never buy anything from HP for the rest of my existence, I never had these problems with Canon. Now I have a useless printer so I'm out of pocket and that's not to mention the time that HP have robbed me of. I tried the support site which was also useless providing no practical solutions to the problem whatsoever.

Insecurity and dictatorial control

On the face of it I like the quality from these printers, but what has annoyed me, and no doubt many others for a very long time is the apparent insecurity of the company when and where they feel the need to fully control a printer from their end.
In having installed the operating software all that is required surely is for the printer to operate the way an owner wants it too without having to have a myriad of other 'accessory' programs downloaded with it that effectively give HP control over a printer.
I have just got an ink system error message on what was a new old stock printer, only had it since the beginning of the year and does not get excessively used and yet now it is useless and cannot print at all. Cant get hold of HP unless I pay for the privilege of doing so, cant e-mail them, oh sure there's the virtual; assistant but like all of those things they are programmed and limited to what the company thinks questions are going to be and so most of the time give no resolution at all.
I wont go into the cost of inks etc and the control they exert there as I sure its been covered by others suffice to say a good product on the face ot it but spoilt by the dictatorial and somewhat insecure control they practise ..

H P .. Hopeless and Puerile ..

Ridiculous firm and customer support. I am trying to cancel my Instant Ink subscription and as soon as I hit the cancel button it gives me a pop up that says that the session was canceled as there was no activity for 15 minutes. Every time. Same when I try to reach their bot chat service. From the reviews here I understand they don't care much. Bye bye HP, you've been the worst.

My MFP377DW printer was working perfectly until it did an update on Friday. It is now Thursday and I cannot make it print. I have spent HOURS messing about. I bought two 2 original black cartridges (to add to the 3 others I have sitting here - several hundred pounds in all). And it will not work since this update. It's bad enough that they insist I use their over-priced cartridges, but having spent £150 for the ink I expect some help making it work.

I rang the support line, waited, and twice it just cut me off. So I tried the pathetic WhatsApp support which just kept apologizing to me, with long waits in between. The printer is big and heavy and I am 72, I can't keep moving it about to try different configurations.

It won't connect and the instructions on the videos are useless because the touch-screen doesn't respond.

Furious - a huge, expensive lump on my desk and one update that I never asked it to do has rendered it USELESS AND cost me a fortune in expensive ink.

A very long-term customer lost. Will NEVER buy HP again. Disgusted. ZERO stars

I will never buy any Hewlett Packard product again since they made it you can only use their own expensive ink. it's time people understood that greed doesn't always pay You have lost out on your ink and now any future printers and computers. I have now changed to another company your loss all around.

Waardeloos bedrijf. Laptop besteld en meer dan 8 dagen gewacht, 5 dagen thuis gebleven en tot 3 x toe niet geleverd. Na 6 x bellen maar geannuleerd. Klanten service is ronduit onbeschoft. Zeggen ze doodleuk dat je nog 10-12 dagen op je geld moet wachten. Nu is het 6 oktober en nog geen geld ontvangen....

I don't even know where to begin with this review. I very stupidly did not do my homework on HP as I just assumed they would have good products. I bought a laptop off them end of January 2023 which was delivered in February. The laptop is faulty and I had to sit on the phone line for two hours with them doing tests, these tests confirmed the laptop was faulty for which I have the screen shots. They picked it up, did nothing and returned it saying it was not faulty. The screen goes black with white lines and the keyboard does not work. I am now stuck with a £500 computer that does not work. They do not fall under any Ombudsman and stupid me for paying for it with Paypal balance so no help there. DO NOT BUY THEIR PRODUCTS. STEER CLEAR. THEY ARE SHOCKING QUALITY AND THEY JUST DO NOT CARE.

The envy 530 is totally unreliable temperamental and wouldn't recommend it to anyone

Brand new HP Envy laptop bought December 22. Faulty machine so it was replaced. Replacement machine has same fault. HP promised refund so bought another HP machine which we use succesfully. HP then reneged on the refund due to passing 30 days from purchase, despite this time passing while trying to get it working with their support! This left us with a machine we don't need, but as there is no option, I found the time to take it from its box to get it set up this week. Nothing has changed and it still doesn't work. Online support suggested to download files on another machine and promised to call back but did not. I have no missed calls showing. I and my colleagues have spent hour after hour trying to get this resolved - it is ridiculous. I have 4 other HP laptops that work fine, but it seems that brand loyalty counts for nothing.

HP Envy x360 screen comes apart after only two years of use. Contacted HP and they are about to quote me for repair or suggested buying the extended warranty under which the repair can be done. They refused to even acknowledge it could be a design/manufacturer defect. Either option is a slap in the face to the consumer and consumer rights (Consumer Rights Act 2015). The item I believe, is not satisfactory quality or fit for purpose. The laptop cost almost £1k and should last a little longer than 2 years of domestic use. When I challenged HP to provide me with a detailed report of the damage. I see loads of similar cases from users reporting similar issues online. Can someone point us to consumer rights legal advisor so we can straighten HP behavior towards customers in UK?