Henson Motor Group Arvostelua 

Terrible company. Still well out of pocket for using this dealer. Management respond to my review but do nothing to try and resolve! Take notice of all the poor reviews. They are selling cars not fit for purpose and do nothing to help when things go wrong. I am over 10k out pocket. I had the car 4 months. It was EV and had catastrophic battery failure..

Extremely disappointing experience with Henson Motor Group. I only wish I had taken notice of the other poor reviews. The sales team are great and tried their best to help but unfortunately the after sales ‘team’ are the worst I’ve ever experienced.

I bought a used Jaguar F-PACE which developed two faults within six months after purchase and eventually became undriveable. It was recovered and a turbocharger was diagnosed as the cause and replaced under the RAC warranty.

Henson had my car for almost four weeks for a repair that was logged with the rac warranty as a four hour repair. During that time I was repeatedly chasing for updates and was left without a vehicle for a considerable period.

Unfortunately, immediately after collecting the vehicle, I discovered it was leaking oil and subsequently leaking onto my driveway. I also found that the front bumper/underbody trim was not correctly secured.

I reported these issues to Henson. They subsequently confirmed in writing that oil system was not disturbed during the repair. This would be impossible as the oil should have been changed and filters, seals replaced after fitting a new lower turbo.

Henson then offered to recover and inspect the vehicle to look at the oil leak but despite numerous emails, telephone calls and voicemails from me, **they simply stopped responding for weeks**. Even the RAC Warranty team attempted to contact Henson twice by email and once by voicemail, but received no response.

The warranty job was subsequently closed while I was still left with an unresolved oil leak.

The biggest disappointment has not simply been the problems with the car, but the **extremely poor communication, lengthy delays and lack of after-sales support** when things went wrong. Nobody answers the phone or responds to voicemails for hours on end. I repeatedly put in writing that I was rejecting the vehicle only to be ignored. The only way I will see a refund is by going through the small claims court which I intend to do.

I have kept records of the correspondence, photographs and attempts to contact the dealership, including the communications from RAC.

Based on my experience, I would strongly recommend that anyone considering buying a vehicle from Henson Motor Group does their research carefully and considers the level of after-sales support they may receive if they experience problems.

This review reflects my personal experience and the documented communication I have had with Henson. Despite several requests to speak with management I never got a response from anyone.

Bought another car from Hensons Motor Group today, from the initial phone call to collection was seamless, Scot was great, he talked me through everything and explained everything, he even gave me options I had never thought of. They always have a great range of cars available, and I have bought many over the years, without any issues.Thanks again for a great service, and I am loving the car.

Generally good experience buying a car. Henson's refused to give a price for delivery despite advertising a national delivery service, this meant a days travelling and overnight stay in Newcastle to collect the car. i Can recommend the Newcastle Tap Bar by the train station as a result of this visit. The handover by Evan was good and the car was in good condition and I had a smooth 300 mile drive back to home. One issue found with the car in the DAB radio isn't working. having googled it as we all do these days it appears to be an MG issue, car is under MG Warranty so i will get it sorted locally.

Very disappointing experience with Henson Motor. I have sent several emails regarding problems with the vehicle, but the after-sales support and communication have been extremely disappointing.

The air conditioning was not working from the beginning, and I have raised this with them several times. There is also an issue with the rear window defogger/demister.

I have mainly had to contact them by email because I cannot call during their working hours as I am at work myself, so email was my only realistic option. Despite sending several emails, I have not received the support I expected.

When the water pump failed, I actually did not want to bother Henson Motor and decided to deal with it through my AutoProtect warranty instead. The repair was authorised through the warranty, so I handled the matter myself.

The brakes are another concern. During servicing, I was told that the brake pads needed replacing, with the cost being around £600. I have only driven approximately 6,000 miles since purchasing the vehicle.

I specifically exchanged my previous car for this one because I had already spent more than £5,000 on repairs on my old vehicle. I bought another car because I wanted something more reliable and did not want to keep dealing with expensive repairs. Unfortunately, after spending that money on a replacement vehicle, I am now facing several issues again after only around 6,000 miles.

I understand that buying a used car comes with some risk and that things can go wrong. However, when multiple problems arise so soon after purchase, I expect a dealership to at least provide reasonable after-sales support and communication.

Based on my experience so far, I am very disappointed with Henson Motor and would not recommend them.

I had a very disappointing experience with this dealer and would not recommend them.
The Volkswagen Sharan was advertised as being in pristine condition and recently serviced. However, when the vehicle was delivered, I discovered a number of significant issues, including a severely damaged windscreen, missing trim panels, an engine oil leak, leaking crankshaft seals on both sides, a non-functioning handbrake, and various dents and scratches.
I contacted the dealer immediately on the day of delivery to report these issues. Unfortunately, they denied that the faults existed, were reluctant to take responsibility, and did not make effort to resolve the matter. My subsequent phone calls and emails were largely ignored, and I found the customer service to be unprofessional and unhelpful throughout.
Rather than addressing the condition of the vehicle, I was told that I should have viewed it in person before purchase, despite the issues only becoming apparent after delivery. I did not feel that my concerns were taken seriously. By this stage, I genuinely felt that I had been misled and had no option but to escalate the matter to the finance company, who subsequently arranged for the vehicle to be returned.
My advice to anyone considering buying a vehicle from this dealer is to have it independently inspected by a garage as soon as possible, especially if purchasing remotely. An independent inspection can identify hidden mechanical faults and could save you thousands of pounds in unexpected repair costs.
Based on my experience, I would not purchase from this dealer again.

Henson … you provided a warranty that was not fit for purpose… if you are going to sell electric cars (Tesla in this case) you need to provide a warranty fit for purpose. You also need to not be like the dealerships of old and when you say you’ll pass on messages or get back to someone , you do just that .
The RAC warranty gave me nothing but a run around … when a Tesla has issues , IT NEEDS TO GO BACK TO TESLA… this warranty does not cover this , thus I was always geared to be out of pocket . . . No goodwill gesture from Henson to boot . Lesson learnt , hope this helps make an informed choice as Henson will not have your back should something go wrong .

Darren was great to deal with, very professional, honest & friendly, I’ve bought numerous cars from numerous dealers over the years & this was by far the best experience

I dealt with Scott and he was great from start to finish. The car was waiting for me as I walked up to the doors. Excellent service.

Scott was very thorough and detailed. Thanks for the support in answering my many questions. Great showroom with lots of options. So far so good.

Had a great experience with Henson, Darren was extremely helpful and kind.

Bought an Audi Q2. Dealt with Darren. London based private buyer. Darren couldn’t have been nicer in terms of friendliness. Mechanically the car is solid, he was also honest about the minor blemishes and general condition of the outside of the car. Overall though, I’m a bit disappointed with small things that were not disclosed but do make a difference in terms of day to day use of the car. For example, car came with no navigation sim, no cap for the cigarette lighter, no mats, no service book and only 1 key (with an promise that the book and the second would be found and posted, but went cold after the sale) and most notably the central console was clearly damaged from the previous user. So much so that the menu and back buttons are sticky to the point of being unusable. Also the car play system is exclusive apple only. All little things that wouldn’t have been deal breakers, but overall we feel like we were taken on a bit of a ride. I take some responsibility as a first time buyer in the UK, but generally, given how upbeat and nice Darren came across, it’s pretty disappointing overall.

Darren was very thorough with details and information, there was nothing hidden and he carefully explained everything I wanted to know. Super friendly service and looking forward to any after sales care needed. Would definitely recommend

All was good until they took my money and I drove the car away. Went back to them within less than 12 hours of owning it. Told some things they’d look at as a gesture of good will others they wouldn’t repair. Repaired a chip twice for the paint to wipe off in my hands the second time. They’re basically saying because the issues I have are cosmetic I have to foot the bill for hundreds in repairs on the car that I did not do and was sold to me in that condition. Unless you want a car with 5 cracked lights, a cracked door frame, chips that look like they’ve been repaired with chewing gum and a pushy attitude from staff then this is your place. If not avoid like the plague!

Spoke to Charlie, travelled over 3 hours from Liverpool to buy a Mercedes Eqa. When we got there the car hadn’t been cleaned/valeted, there was cob webs in the back seats. The right hand rear wheel arch was clipped in, the left rear the same, where the bumper meets the body it wasn’t flush and looked like it had been glued together. The left side front bumper was massively misaligned, when I pressed on it the headlight started moving almost like it wasn’t screwed in. The sales person said he hadn’t seen these issues, which I find hard to believe, they are an RAC approved vehicle prep dealership but they’ve failed on several of the points they should abide by. I have complained but 6 days later I have received an acknowledgment or an apologu

Darren was outstanding.
Very transparent and made the process nice & simple

From the moment Darren rang, following my initial online enquiry, the service has been faultless. I’ve now purchased the vehicle and would definitely recommend both Darren and Henson Motor Group to family and friends.

Darren helped a lot with my car purchase would 100% recommend !

Do not trust Henson Motor Group.

I purchased a car from Henson Motor Group. I chose this dealership specifically because the car was marketed as an 'RAC Approved Vehicle,' meaning it had supposedly passed an extensive 82-point preparation check. Just 10 months and 5,000 miles later, the car failed its MOT catastrophically with immediate "do not drive" dangerous structural defects. The rear suspension component mountings are completely fractured, and the outer sills are so badly rotted that the structural strength of the seatbelt anchorages is significantly reduced. Three independent garages all confirmed that this severe structural decay takes years to form and was would have been present when the dealership sold me the car.

When I raised a formal complaint, Henson's aftersales department completely refused to help. In their response, they actually tried to shift the blame onto me, stating that I had the "opportunity to inspect" the condition of the vehicle myself before buying. What is the point of paying a dealership for an RAC Approved 82-point safety check if their ultimate defence is that the customer should have crawled under the car with a torch to check for fractured metal themselves? I've since purchased a car from a dealership close-by and the experience has been night and day. Save your money and stay far away from Henson.

Looking at all of the other one star reviews, they'll either respond to say they "can't find me in their database" or "used cars are expected to have wear and tear". If you're wondering about the five star reviews then just remember each customer pack comes with an offer to "leave us a great review and we'll give you £20 in Amazon vouchers".

Either way, I'd avoid Henson if you enjoy peace of mind when purchasing a car.

Darren was genuine, friendly and incredibly accommodating when we were searching for our new car especially when taking our 3 month old baby with us. From the initial phone call enquiring about the car to the first visit to the dealership and finally purchasing a vehicle from him - nothing was too much to ask. All members of the team were helpful and the atmosphere in the showroom was low pressure and generally an enjoyable experience. The after sales call from Darren checking the car was good just highlights the care the team have for their customers. We will definitely be visiting again when looking for a vehicle in the future. Thank you!