Used on two separate occasions and had the same outcome. Generally poor and over priced cleans. Both cleaners have been slow and required extra time, and both have not been able to communicate in... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Whilst this is a good service in principle, they cannot wait to find ways to take extra money from you. The platform is designed to get you to accidentally book multiple sessions (but not cancel them)... Näytä lisää
Yritys on vastannut
My cleaner has being every week on time or early. She is very friendly, approachable and fun. Although she speaks little English only Portugese, but somehow were managing. The quality is very good a... Näytä lisää
Yritys on vastannut
Cleaner stopped attending property and stopped answering phone calls / texts. During this time, Helpling continued to charge us for cleaning services that did not take place. Helpling customer service... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Helpling is an online marketplace that helps match you with reviewed and insured, local cleaners. Payment is all done online too, so you'll never need to worry about cash again. To book, all you need to do is pop in your postcode, choose the time that works best for you and browse the cleaners available in your area before booking. Simple.
Yhteystiedot
Teddle Limited 86-90 Paul Street London , EC2A 4NE , London, Yhdistynyt kuningaskunta
- info@helpling.co.uk
- helpling.co.uk
3,0
Keskitasoinen
4 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
My cleaner up to date 31032022
My cleaner has being every week on time or early. She is very friendly, approachable and fun. Although she speaks little English only Portugese, but somehow were managing. The quality is very good and the cleaner exceeded my expectations this week, she did all the rooms very well. Thats my kitchen, bathroom, lounge, 2 bedrooms, hallway.
31. maaliskuuta 2022
Vastaus yritykseltä Helpling UK
Hi there,
Thanks for your review! We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Good customer service and user friendly
30. maaliskuuta 2022
Vastaus yritykseltä Helpling UK
Hi there,
Thanks for your review! We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Easy to make payment with foreign card.
25. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Helpling UK
Hi there,
Thanks for your review! We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Hit and miss
I rarely get the cleaner I select, and have had experiences where cleaners just didn't show up. Helplings has been responsive and has provided discounts after these experiences, however it has felt a been hit and miss with getting cleaners to come. When they do come, the experience has been good.
10. maaliskuuta 2022
Vastaus yritykseltä Helpling UK
Hi there,
Thank you for your review.
We’re sorry to hear that you have had a negative experience with Helpling. We’re keen to turn this around for you!
Please send an email to info@helpling.co.uk with the subject Trustpilot/Google Review and a member of the CS Team will be in touch.
Thank you,
Your Helpling Team
Highly recommend their service!
Highly recommend their service. Easy to book on their site and they have great cleaners.
7. maaliskuuta 2022
Vastaus yritykseltä Helpling UK
Hi,
Thanks for your review! We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
I injoy letting helpling no where they…
I injoy letting helpling no where they can improve this best site app I love helpling only sign up one week half ago and I've already got 6 cleans book all close bye to me and a good hourly pay I'm really happy with its the best work site to work for I anit going no where as yet
1. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Helpling UK
Hi Natalie,
Thanks for the 5 stars!
We're pleased to hear you're happy with the service.
Your Helpling Team
Vastaus yritykseltä Helpling UK
Hi Aamena,
Thanks for your review! We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Great reliable cleaners
Great reliable cleaners . We have irregular cleans and even if it’s a different person they always do a great job!
25. helmikuuta 2022
Vastaus yritykseltä Helpling UK
Hi Joanna,
Thanks for your review! We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Amazing cleaner
Amazing cleaner, flat was left spotless, even organised some of our cupboards for us!
15. helmikuuta 2022
Vastaus yritykseltä Helpling UK
Hi there,
Thanks for your review! We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Great service
Great service, easy to organise your cleans. Reliable, friendly cleaners.
13. helmikuuta 2022
Vastaus yritykseltä Helpling UK
Hi Muna,
Thanks for your review.
We're glad to hear that you're enjoying the service.
Have a great day!
Your Helpling Team
Easy cleaning solution
Very easy to schedule cleaners and get a clean. Everything on credit card as well which makes it easy and not having to remember to have cash!
5. helmikuuta 2022
Vastaus yritykseltä Helpling UK
Hi Amanda,
Thanks for your review.
We're glad to hear that you're enjoying the service.
Have a great day!
Your Helpling Team
Found us the best cleaner!
This site has found me out perfect cleaner! We are SO delighted. She is reliable, kind and always on time as well as always leaving our home spotless! Thank you Helping UK!
1. helmikuuta 2022
Vastaus yritykseltä Helpling UK
Hi Nicola,
Thanks for your review.
We're delighted to hear that you're enjoying the service.
Have a great day!
Your Helpling Team
Vastaus yritykseltä Helpling UK
Hi there,
Thanks for your review.
We're glad to hear that you're enjoying the service.
Have a great day!
Your Helpling Team
Poor cleaners and poor customer service
This is the 3rd time in a row I’ve had an issue with helpling. Once a cleaner fly tipped and they offered me 10% off my next clean if I cashed in within 2 weeks… second time I had a last min cancellation with no apology … now my cleaner hasn’t showed and phone lines for Helpling are closed.
Poor cleaners on site and poor customer service that makes it feel like your problem.
29. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Helpling UK
Hi Beckie,
Thanks for your review - we're sorry to hear that you've had such a poor experience with the cleaners you have been matched with.
Helpling has a range of cleaners on the platform, all with different levels of experience and we're confident that we can match you with a cleaner who will clean to your standards. If you would like to give us another go, please send an email to info@helpling.co.uk.
Unfortunately, our phone lines are out of service, however, we do have a Whatsapp line available Monday - Friday and email responses available Monday - Saturday.
Kind regards,
Your Helpling Team
It's a bit confusing
It's a bit confusing, really. I didn't get the level of cleaning I expected and I'm not sure I want to give it another go since there are so few rangers available with many reviews and I wasn't placed with one that had many reviews. I'd like to cancel future cleanings
27. tammikuuta 2022
Vastaus yritykseltä Helpling UK
Hi Kristin,
Thanks for your review.
We're sorry to hear that you didn't receive the standard of cleaning you were expecting. We do have some really great cleaners on the platform and we'd be happy to hand select one for you if you'd like to give us another go. If this is of interest to you, please send an email to info@helpling.co.uk.
Have a great day!
Your Helpling Team
Good and reliable service.
25. tammikuuta 2022
Vastaus yritykseltä Helpling UK
Hi Davide,
Thanks for your review.
We're glad to hear that you're enjoying the service.
Have a great day!
Your Helpling Team
Bosede is a FANTASTIC cleaner
Bosede is a FANTASTIC cleaner. Couldn't ask for more!
23. tammikuuta 2022
Vastaus yritykseltä Helpling UK
Hi Tam,
Thanks for your review.
We're so pleased to hear that you're enjoying the platform.
Have a great day!
Your Helpling Team
Vastaus yritykseltä Helpling UK
Hi Stephanie,
Thanks for your review.
We're delighted to hear that you're enjoying the platform.
Have a great day!
Your Helpling Team
I'm currently working for Helpling they…
I'm currently working for Helpling they very understanding and every straight forward company I can't thanks enough I only work they hours that I can and they don't have any issue at all. I'm very grateful.
20. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Helpling UK
Hi Maria,
Thanks for your review.
We're delighted to hear that you're enjoying the platform.
Have a great day!
Your Helpling Team
Satisfied
Satisfied except that the reservations are too few
19. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Helpling UK
Hi Dimitrina,
Thanks for your review.
We're glad to hear that you're enjoying the platform.
Have a great day!
Your Helpling Team
Trustpilot-kokemus
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