headspace Arvostelua 758

Used free trial and was unimpressed so cancelled after a few days. Showed as cancelled on the app and o took a screenshot. However I was billed at the end of the trial. Still trying to get a refund.

I just got a billed a hefty amount for an app I haven't used since trial began in December. I even canceled the trial on March 11 yet they billed me.
The most scammy part is that you cannot access your profile because the wheel function does not work (took a screen shot). Hence I do not know under which email this trial began and I searched all of my emails, no trace of headspace.
This is beyond scammy.

PREDATORY business. I signed up for the free trial and during that time I decided I did not want the service. They did not send an email to warn me that my trial was ending and that my card would be charged $69.99. They say they sent an email but I can't find it and never saw it. Upon receiving an email receipt with the $69.99 charge I IMMEDIATELY reached out to tell them I did not want the service and was not informed my trial was up. They said sorry but we can go ahead and cancel the renewal so you won't be charged again NEXT YEAR. What about this year? That's a lot of money for some people. I don't want the service. I feel scammed.

I thought I'd cancelled my subscription 2 years ago after they automatically renewed without informing me. Have suddenly started getting emails again and latest one says they will take payment for renewal when I don't even have a subscription! Went to website my account is showing as active and linked to my PayPal account. I've cancelled again - but this feels like harrassment.

They kicked me off the app because I have my own therapist and only wanted to use their meditation. Terrible customer service. When their coach quit, they forgot to disable their account, leaving me in the lurch through 2 appointments. DO NOT USE

I'm glad that the absolute nightmare I had to try to log in prevented me from starting the subscription. Now I've read other people's reviews it seems I doged a bullet. Terrible app!

Terrible experience. The content is superficial and a cheap commercialization of mindfulness. UI is messy and it is impossible to track anything or follow anything but individual sessions, which all seem to be designed for digital children. I gave up on the app, but my subscription was suddenly extended without any warning. They claim there must be an email, couldn't find it in any filters. Contacted them immediately, explained that I am Ill and unable to work atm, they still said they couldn't help me and kept my money.

App is the opposite of what you need, if you are looking for mindfulness. It is time, attention and money drain.

Love this app. In difficult moment can really help you.

I tried for over a month to cancel a yearly subscription to the Headspace app. I reached out to Headspace several times in advance, advising I wanted this subscription cancelled. They would not help me, stating that I bought it via Google Play store. Yet no subscriptions were showing on my Google account. I tried to cancel through the Headspace app, but all I got was a message saying no subscriptions, or was directed back to the play store - where of course, there were no subscriptions! I tried via my Paypal account since it came up as Paypal under previous bank statements - nothing visible. I tried via my Yahoo email address as this is the email address associated with my Headspace account - nothing. I logged in to two separate bank accounts from which they had previously taken payment and no recurring payments were showing. This was all after attempting to contact Google Pay, since there is no clear contact information for them, just AI chatbots. I did all I could, and again advised Headspace of all of this - very clearly stating (with plenty of time before the payment was due) that I did not want that money leaving my account. They refused to help me, stating Google Pay manage the payment and I can only cancel through them - oh, and that they wouldn't refund me once the payment did go through, as per a link to their terms and conditions!
What their terms and conditions DON'T say is that they can continue to charge customers for a subscription they no longer want and are, inexplicably unable to cancel...!
No one appears able to find this phantom subscription, yet it clearly exists because I've been paying for it (willingly) for years, and surprise surprise, they've never had any issues taking the money.
I was left with no other option but to phone my bank to get them to block the upcoming payment. They were very helpful and advised they had put a block on this payment for 13 months. This did not stop them. The money was still taken from my account yesterday, and upon calling my bank to inquire, it seems the company altered their name slightly by adding an asterisk so as to avoid the block. Debit resolution advised me there is nothing they can do until the subscription is cancelled (!)
Apparently the payment is not listed as a subscription, only as a routine transaction. Presumably this is how they get away with holding people to a subscription they no longer want.
I have still been charged, despite multiple requests and attempts to cancel.
For a meditation app promoting calm and positive mental health, this experience has caused me extreme anger, frustration, stress, and financial anxiety. Not only is it an unacceptable way to do business, it is literal theft.

Never found it that good and ultimately stopped using it. Then they auto-renewed me and would not issue a refund. I discovered the charge in less than 24 hrs.

The company that own this app is billing the virtual therapy visits under the physical company in California in which I’m physically located in TX, if you aren’t in California I would advise not using them….. I have virtual therapy visits at a $0 copay but ended up having to pay over $300 because they don’t have a actual number to call and speak to a live person to correct the billing issue……save yourself a headache and save yourself money because this company is billing virtually visits as in person visits!!!!!

Unter Darstellung falscher bzw. unter vorsätzlicher Unterschlagung relevanter Zahlungsmodalitäten irrtümlich ein Jahresabo ohne einen kostenlosen Testzeitraum, der jedoch suggeriert wurde, abgeschlossen.

Het is echt super ruk die app.
Ik ben gewoon volledig online maar mijn sleepcasts waarvoor ik de app heb aangeschaft worden constant onderbroken omdat ik zogenaamd offline ben.
Ik krijg mijn geld ook niet terug aangezien ik al voor een heel jaar heb betaald.

This is an absolute rip off. I tried it out for one day and then cancelled because it wasn’t very good. A year later they have just taken more money from my account which they are now refusing to refund. Avoid this company at all costs.

I've heard a lot about headspace and it sponsoring certain youtubers etc, so when my work offered a free membership, I signed up. The meditations were all very strange, not particularly relaxing or meditative. Mostly people just speaking on certain topics? The app was pretty hard to navigate too. I'd never pay my own money for this.

Die App ist sehr schön gestaltet und bietet unzählige übungen/ meditationen/ einschlafhilfen und vieles mehr.
Der Einstieg ins Meditieren wird sehr niedrigschwellig gestaltet.
Der Preis ist leider nur sehr hoch. Es wäre schön, wenn es alternativen für z.B. Studenten gäbe.

Have HeadSpace through work and it’s got a few self-help features. I scheduled an online therapy session that was never confirmed. I could not change or cancel it myself. I reached out to HeadSpace who said it was their subcontractor who didn’t confirm and I had to work with them to change/cancel. The subcontractor didn’t respond either, so after 2 weeks of trying I gave up. Would never recommend paying for this service.

AVOID: I have constantly experienced problems with the headspace app, it takes 15 seconds to load, tells me incorrectly that I am offline, features and functions dissapear or become unavailable. The Technical support bot just advise me to delete the app, reboot and reinstall the latest app which I have done on many occasions only to experience the same FRUSTRATING app problems again.
FOR YOUR OWN PEACE OF MIND AVOID!

I eventually got a full refund from customer support by emailing them.

Be careful, I feel tricked into subscription. Can't cancel. Charged for a year upfront without a warning it would be taken and the app itself seems gimmick to me. Tried to use at as have been charged. But it's not working for me . My experience of Headspace : have been caused stress trying to deal with them , actually opposite to the help they say they'd provide. If you need support you'd be better off using a professional. Don't get fooled like me.

I beg you please read the reviews as to how often they have scammed people. I was one of the ones who took advantage of the "sale". I quickly realized their platform was not for me - I like Calm better. I did not use it again for the rest of the year and honestly forgot about it. I was charged on Jan. 1 for $69.99 for another year and reached out the same day. Headspace told me they had emailed me on Dec. 2, 2025 and they cannot refund me money. This is already horrible customer service - I have had this happen before with other companies and they have refunded me my money and when I am ready to use the service again I have gone back to them because I trust the customer service.

Now I am always on top of my emails - I even regularly check my spam folder. I went through my trash folder - Headspace never emailed me and they outright lied to me. From the reviews this seems to be the business model they use. Also, I am sure they can clearly tell that I did not even access my account from Jan. 2025 on and they still think it is good customer relations to keep charging.