Hawes & Curtis Arvostelua 

I urge customers not to order online for delivery to South Africa as it will take more than three weeks. When you query with Hawes & Curtis customer service they just refer you to a third party courier service provider link which is not regularly updated. I ordered and paid on the 14th April 2025..today is the 4th May, i still dont have an update of delivery. Last update on courier link is on the 29th April saying - "Items arrived in country of destination". Still no delivery date.

Hawes & Curtis need to hold their overseas courier partner accountable and not leave customers to deal with their third party courier alone.

Hugely Disappointed Customer

Awful experience. I asked for the parcel to be delivered to a local drop-off point as I was on holiday that week. Instead it was delivered to my house and placed literally in front of the front door, which is on a busy street. This was labelled as a 'safeplace' delivery. The parcel seems to have been taken by someone. After visiting my local royal mail depot, they confirmed that it was delivered to my front door, but gentleman there apologised stating that this was not a 'safeplace' and asked me to pick up with Hawes & curtis to get reimbursed as they will need to claim for it directly from Royal Mail. To my utter disappointment, Hawes & Curtis's response was very poor, stating that they had raised this with Royal Mail and the response from them was that it was delivered in a safeplace. For (1) the parecel was not delivered to my local drop off as requested; and (2) even when delivered to the house it was not delivered to a 'safeplace'. Putting a parcel on the street is not a 'safeplace'. The way Hawes & Curtis have dealt with this complaint has been absolutely appauling, without any consideration for the predicament that the customer is. Essentially I have wasted £35, with no avenue to claim it back. Will never purchase anything from them again.

Perfect professional customer service. The technical issue was resolved on the next day after it was reported and I was able place a return correctly. Shuma was very helpful and professional in providing the solutions and resolving the matter in no time.

Disappointing service after being a loyal customer for years with thousands spent. Recent purchase of another suit, however for the first occasion on any of my previous purchases the stitching was faulty on the seam of the trousers. Notified customer service who replied with an automated response showing no customer care.

This is a reply to Customer Service's reply:

I am very disappointed. The reply from Customer Service was not my request. My request was not taken care seriously.

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I asked Customer Service for the record of my trousers' length. The agent didn't give me the answer but asked me to check with the store directly.

The service is lousy. I suppose CS should check it for me. Besides, the agent only gave me a link which didn't show email address of the store.

terrible customer service. Initially they sent an empty plastic bag (by tracked delivery). Then sent a "replacement" but got th order wrong (sent unfinished trousers rather than the length ordered and paid for). Weeks of chasing but Hawes and Curtis have not resolved this issue

The process of returning an unwanted order, and the complexity of responding to H & C, are both unacceptably long and difficult. Others manage it with minimum trouble - Amazon, John Lewis etc etc. Why can't you?

The quality of the item is not questionable but the customer service has no compassion to us. I ordered a suit which turn to be not available during dispatch. Their response was only to give a refund without any compensation.
Now I have to order and pay additional delivery fee. I kept repeating myself explaining to the situation however the response was like no one is reading my mail.

Very poor quality, customer service do not understand consumer law.

Long term costumer in the london shop. Order online from Denmark; the return cost is more than the product itself.
No help in customer service after dialogue. Basiclly: you are on your own.
Now I have 3 shirts not for use.
Last time to buy from a company that don't care about clients.

BTW this was my second call, as first time the promised to help and did not send email.

Paid for a suit and received one that was the wrong size and smelt of a factory in China

Raised a complaint when I realised and have been waiting for a refund for over a month

I ordered 2 shirts and 2 pairs of trousers online from H&C. When the shipment arrrived, 1 shirt was missing and so I contacted customer services.

After protracted email back and forth, H&C wouldn’t budge and concluded the ‘warehouse says’ the missing item was in the original shipment. This is odd because it really wasn’t and I’m pretty good at counting up to 4, so I’m certain that only 3 items were in the box!

So I’ve decided to return everything (all 3 items anyway) and now consider myself very much as a former customer. I won’t do business with a company that implies that I’m misrepresenting the truth.

So good luck if you decide to order, but hope you won’t experience any missing items!

Update - reply from H&C (below) demonstrates continued inability to respond to the issue of the missing item. I will never order from this company again. Very poor customer service.

Quick and easy to order and more importantly very nice to wear.

The fabrics are excellent and the service is most responsive.

Touker, please sort out your customer service and shirt quality. We know you like to keep your costs down, but I think you are obviously concentrating on your bottom line and not your brand.

Horrible customer service. Outsourced me to global e without addressing my issue. International buyers beware.

I recently had an unfortunate experience purchasing a three-piece slim-fit suit from Hawes & Curtis for an upcoming wedding. Anticipating the urgency of my need, I opted to utilize their free alteration service to customize the trouser length upon ordering. However, this benefit quickly turned into a significant inconvenience.

Despite being advertised as “slim fit,” the entire suit was markedly larger than similar suits from other brands, which typically fit me perfectly. This discrepancy in sizing not only made the suit look awkward and ill-fitting but also highlighted a significant inconsistency in the product description versus the actual product.

Moreover, the alteration policy, which at first seemed like a thoughtful convenience, effectively became a trap. Once altered, the trousers were no longer returnable, leaving me stuck with an unsuitable product. This policy, coupled with the suit’s poor fit, resulted in additional costs and a scramble to find a suitable alternative at the last minute.

I am extremely disappointed with my purchase and the lack of flexibility in resolving such issues. I expected much more from a brand that prides itself on quality and customer satisfaction. Unfortunately, based on my experience, I would caution potential buyers about the sizing issues and the rigid alteration policy that may leave you with a non-returnable, ill-fitting suit.

My first time shopping with Hawes & Curtis as an international customer and I am so disappointed. I ordered for 4 shirts multibuy and they shipped only 3 shirts to Canada. I have reached out to them about my experience and nothing has been done about it.

I wouldn't touch this Company with a barge pole! In my view, it is professionally unethical. I ordered a ladies shirt at £45 and was offered a discount of £5 when ordering. With postage my total was £45.45. When the shirt arrived it was too small, even though their sizing Chart indicated Size 16 would fit. I returned the shirt together with the Invoice, hand writing an explanation and requesting a Size 18. Tried constantly to contact the Company but to no avail and sent them a message via Sorrel on the Website. I was notified that I would be refunded and when I queried this I was told that I had requested a second Size 16 which would be the same size as the one I had returned! They also (supposedly) enclosed my Order Form in the email which had no hand written message by me. I subsequently received £37.50 refund which means I paid IN TOTAL, £13.40 for postage and no Shirt. Totally disgusted by their tactics.