Avoid!!!! Arranged a shipment uk to USA, all well until they arrived to collect a 100kg pallet in a van…. Charged me £82! As a missed delivery, I didn’t ask how they were collecting why wou... Näytä lisää
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The lady who delivered it was very helpful, pleasant and extremely knowledgeable and efficient with the delivery and the machinery that she had to manoeuvre. The Igloo, was extremely well wrapped... Näytä lisää
Yritys on vastannut
I believe that having access to one or two customer service reps by phone would be a huge plus. For my business I need instant responses, waiting for emails sometimes means I miss out on bookings or c... Näytä lisää
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Pallet was delivered on the designated day. Delivery driver put it exactly where I needed it and made sure I was happy with the position. He was polite and professional. Pallet arrived in exactly the... Näytä lisää
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Haulable makes it easy to compare quotes from local and national delivery partners, instantly analysing reliability, price and compatibility to bring you the best, relevant results. Saving you time and money.
Yhteystiedot
Yhdistynyt kuningaskunta
- haulable.co.uk
3,5
Keskitasoinen
95 arvostelua
On vastannut 77 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Haulable
Hello,
Thank you for your feedback! We’re pleased to hear everything arrived on time and that you found our pricing reasonable. We appreciate your support and look forward to working with you again.
Kind Regards
The Haulable Team
Avoid!!!!
Avoid!!!!
Arranged a shipment uk to USA, all well until they arrived to collect a 100kg pallet in a van….
Charged me £82! As a missed delivery, I didn’t ask how they were collecting why would I…. But they never advised I should have a fork lift truck!!!!
Discussed this point and they would not negotiate so asked for a refund, got this minus the £82
New company that send shipments to USA regular but have lost our potential future business thats a shame, not even given a chance…..shows it would have been more issues at our cost
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Haulable
Hi Wayne,
We’re sorry to hear about your experience and understand your frustration.
For pallet collections, it is standard that suitable loading facilities are available at the collection point, such as a forklift or equivalent, unless a tail-lift service is specifically requested at the time of booking. Without this, drivers are unable to safely load heavier consignments, such as a 100kg pallet.
The failed collection charge was applied based on the vehicle attending as booked and being unable to complete the collection under the provided conditions. That said, we do appreciate your feedback regarding how this requirement was communicated and recognise this could have been clearer.
We would also like to clarify that Haulable is not a new company. We are part of a wider group with nearly 40 years of experience handling international shipments, including regular movements to the USA.
We’re sorry we weren’t able to meet your expectations on this occasion and regret that we’ve lost the opportunity to work with you moving forward.
Kind Regards
The Haulable Team
Package arrived on time and not damaged.
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Haulable
Hello
Thank you for your feedback! We’re pleased to hear your package arrived on time and in perfect condition. We appreciate you choosing Haulable and look forward to assisting you again.
Kind Regards
The Haulable Team
AVOID AVOID AVOID
If only I could give 0 stars or even a minus score that would still flatter this absolute disgrace of a company.
I booked a 5 day service from the UK to the USA and it took 41 days. They have charged me twice for customs clearance (one has just been refunded) and charged me 70.27 for a failed collection. Driver stated he was here 15 minutes but was absolutely not and he tried to call me multiple times, again he absolutely did not. My neighbour said i would be 2 minutes and the driver said i haven't got time for this and drove off, (I was in the toilet).
All in all this shipment has been a disaster and Haulable simply do not care, I could have had sea freight at a fraction of the cost and it actually probably would have got to the USA quicker.
Avoid this company is my suggestion as i have been very badly let down and have had absolutely no accountability from them whatsoever.
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Haulable
Hi Chris,
We’re very sorry to read your review and understand how frustrating this experience has been, particularly given the extended transit time and the issues you’ve outlined. This is not the level of service we aim to provide, and we apologise for the disruption caused.
With regards to the customs charges, we can confirm that this was identified and refunded from our side within the same day.
In terms of the transit time, there were several delays outside of our direct control, including arranging the POA, duties being paid, and issues at loading which impacted the scheduled flight departures. While these factors contributed to the delay, we fully recognise that the overall experience has fallen well below expectations.
In relation to the failed collection charge, this would have been applied based on the driver’s report and attempted contact at the time. However, we do understand your account of events and appreciate how frustrating this situation must have been from your side.
We take all feedback seriously and are continuing to review this internally to ensure improvements are made moving forward. Thank you for bringing this to our attention, and we sincerely apologise again for the experience you’ve had
Kind Regards
The Haulable Team
The lady who delivered it was very…As above. Excellent and so proficient at what she was doing.
The lady who delivered it was very helpful, pleasant and extremely knowledgeable and efficient with the delivery and the machinery that she had to manoeuvre.
The Igloo, was extremely well wrapped and protected from the elements and I found your Company to be very experienced and a delight to buy from!
Just cannot wait to see it erected and being disabled with really bad mobility I’m so looking forward to being out in it when the sun has gone down and I’m cosy in my garden house, with my darling Bonnie Cavapoo on my knee.
So thank you very much.
Kind regards. Christine B.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Haulable
Hi Christine,
Thank you so much for your lovely feedback — it really means a lot to us. We’re delighted to hear that the delivery went smoothly and that the driver was helpful, knowledgeable, and efficient throughout.
It’s also great to know the goods arrived well protected and met your expectations. Your kind words are truly appreciated, and we’re so pleased we could play a part in something you’re clearly looking forward to enjoying.
We hope you have many cosy evenings in your garden space with Bonnie — it sounds wonderful! Thank you again for choosing Haulable.
Kind Regards
The Haulable Team
Vastaus yritykseltä Haulable
Hi Faith,
Thank you for your kind review
We look forward to working with you in the future
Kind Regards
The Haulable Team
Said my pallet was oversized which it…
Said my pallet was oversized which it wasn’t then charge an extra £80 what a joke businesses are struggling and they rip you off absolutely disgusting Ryan has been outstanding with this to resolve the problem which seems to be more down to interparcel than haulable so the one star is down to interparcel not haulable which I would recommend
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Haulable
Hi Brett,
We’re sorry to hear you’re unhappy with your experience and understand your frustration.
On this occasion, the additional charge was raised in error due to incorrect pricing applied at the depot level. We sincerely apologise for this mistake and any confusion caused.
Thank you for your cooperation over email while we reviewed this — we’re pleased to confirm that this has now been fully resolved and you have been refunded in full.
We appreciate your feedback and the opportunity to put this right.
Ordered 10 days ago still says made to…
Ordered 10 days ago still says made to order
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Haulable
Hi Isaiah,
Thank you for leaving this feedback,
We have had trouble finding an order that has been late for as long as you state, and none of our tracking scans have "Made to Order" as a pre-set so i worry that this is meant for another company?
We have requested information through Trustpilot regarding your order, but you did not respond at all
Please contact support@haulable.co.uk so we can assist
Kind Regards
The Haulable Team
Excellent communication & Delivery schedules
Excellent communication regards pick up details
Delivery schedules worked for our client
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Haulable
Hi Tracey,
Thank you for your feedback! We’re really pleased to hear that the communication around the collection worked well and that the delivery schedule suited your client. We appreciate you taking the time to leave a review and look forward to assisting you again in the future.
Kind Regards
The Haulable Team
Amazing service.
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Haulable
Hello
Thank you for your great review!
We look forward to working with you further in the future
Kind Regards
The Haulable Team
Vastaus yritykseltä Haulable
Hi Alison,
Thank you so much! We're glad you were happy with the delivery. Let us know if you need anything else!
Kind Regards
The Haulable Team
wasted time never collected pallet
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Haulable
Hi Marijus,
We’re very sorry to hear you feel this way and understand how frustrating a failed collection can be. Having reviewed your account, you have booked four shipments with us, three of which were collected and delivered successfully and on time.
There was one shipment where the initial collection failed. We arranged a re-attempt for the next working day, however the site was closed when the driver attended, and the order was then cancelled as requested.
We have also tried to contact you by phone this morning to discuss this with you directly but were unfortunately unable to reach you.
We always aim to complete every shipment smoothly and regret that this order did not go as planned. If you would like to discuss this further, please contact us at Support@Haulable.co.uk, and we will be happy to review this with you.
Kind Regards
The Haulable Team
reliable, would use again
very quick, no issues and cheapest option i could find after shopping around
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Haulable
Hi Peter,
Thank you for your feedback! We’re really pleased to hear everything was quick, hassle-free, and competitively priced. We appreciate you choosing Haulable and hope to work with you again soon.
Kind Regards
The Haulable Team
Vastaus yritykseltä Haulable
Hi Erin,
Thank you for your review! We’re glad to hear the service was simple, easy, and on time. We appreciate your feedback and look forward to working with you again.
Kind Regards
The Haulable Team
It got collected on time and delivered…
It got collected on time and delivered by a friendly helpful driver. Driver called me from the collection to check something which was reassuring
22. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Haulable
Hi Jamie,
Thank you for your great feedback! We’re pleased to hear the collection was on time and that the driver was friendly and helpful. It’s also great to know the call from the driver was reassuring. We really appreciate you taking the time to leave a review and look forward to helping you again.
Kind Regards
The Haulable Team
If I I could only give them 0 star I…
If I I could only give them 0 star I definitely would…. I’m in totally unhappy with this company very unprofessional arranged 10 pallets for collection been waiting all day at 5pm thy send an email saying very sorry…
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Haulable
Hi Ali,
We’re very sorry to hear about your experience and completely understand how frustrating this must have been, especially after waiting all day for the collection of multiple pallets. This is not the level of service we aim to provide, and we sincerely apologise for the disruption and disappointment caused.
We appreciate how inconvenient late notification can be, and we recognise that this fell well below expectations. Your feedback has been noted and will be reviewed internally so we can work to prevent this happening again.
Thank you for bringing this to our attention, and we are sorry we let you down on this occasion.
Kind Regards,
The Haulable Team
Some more phone support please
I believe that having access to one or two customer service reps by phone would be a huge plus. For my business I need instant responses, waiting for emails sometimes means I miss out on bookings or cannot up date my clients quickly enough. It's often hard or impossible to reach haulable by phone.
13. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Haulable
Hi Matt,
Thank you for your honest and constructive feedback. We completely understand how important immediate access to support is, especially when you need to update your own customers quickly or secure bookings without delay.
We recognise that phone availability has not always met expectations, and this is something we are actively reviewing to improve accessibility and response times. Your feedback is valuable and helps shape how we continue to develop our service offering.
Thank you for taking the time to share this — we genuinely appreciate it and will take it on board as we move forward.
Kind Regards
The Haulable Team
Do not trust this company
One of the worst transport companies my company has used I have been told multiple times they are picking my items up and don’t bother and keep making excuses even though they have been paid for it. Customer never received his Ad Blue before Christmas and now you cannot get a response out of them. Scammers poor poor service.
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Not trustworthy
Work closely with National Pallets both of them are con artists. I don’t believe any of the reviews on here are genuine. They charge you to pick up pallets, then make excuses as to why they cannot deliver them. They claim the street has no access apart from vehicles weighing less than 7.5t. What a load of rubbish there isn’t a road sign in sight saying that.
Next one: different delivery. ‘We can’t get access to the road where the business pick-up is,’ even though we have multiple trucks visiting us daily, and we sent them proof of the road access to the site. They apologise and say they’ll resend the vehicle out, then try to charge you again as they claim it was a failed delivery attempt. Yet it’s their fault the delivery attempt never happened. It’s just a scam to get more money out of you.
Avoid this business like the plague — they’re not trustworthy.
27. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Haulable
Hi Martin,
We’re very sorry to read your comments and appreciate you taking the time to share your concerns. We want to be clear that Haulable is not a pallet network itself, nor do we set out to apply charges unfairly or mislead customers. We work with established pallet networks and transport partners to fulfil collections and deliveries booked through us or via third-party brokers.
With regard to access restrictions, decisions around vehicle access are made by the operating carrier and driver on the day based on vehicle size, road layout, safety considerations, and local authority restrictions — not solely on the presence of road signage. Even where other vehicles attend a site, this does not always mean a pallet vehicle can safely or legally access the location, and this is something we rely on the carrier to assess.
Failed collection or delivery charges are not applied by Haulable arbitrarily. Where a charge is raised, it is passed on by the network or carrier following an attempted movement that could not be completed. We understand how frustrating this can be, particularly when you believe access should not have been an issue, and we do review and challenge these charges with our partners where appropriate.
We strongly refute the suggestion that this is a scam or that reviews left by other customers are not genuine. We work hard to resolve issues when they arise and value transparency and fairness in how we operate.
That said, we acknowledge that your experience has been a poor one, and for that we are sorry. If you are willing, we would welcome the opportunity to review your specific jobs in detail and address the points raised. Please contact me directly at ryan@haulable.co.uk, and I will personally look into this for you.
Kind Regards
The Haulable Team
Driver arrived on time
Driver arrived on time, polite and really helpful
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Haulable
Hi Oanh,
Thank you for your review! We’re glad to hear the driver arrived on time and provided polite, helpful service. We appreciate your feedback and look forward to assisting you again
Kind Regards
The Haulable Team
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