Hat HeavenArvostelua 

Product never shipped in time so I asked for them to cancel my order. They said ok and that I would be refunded. It’s been over a month and no refund still. Then they lied to PayPal and said my product shipped but it didn’t.

Do not order from this company. It is a total scam that leaves you without your money or product in hand. Once you order Hat Haven will send you many emails confirming order, updates, been shipped, etc but nothing is the truth! Save your money and shop else where!

I ordered two hats on April 20th and never even received a tracking number.

Today is June 20th, and still no response from customer support.

Ordered a hat that was ill fitting- defective sizing. Contacted them to return it for a refund via their web form, no response. Called the number listed on their site and someone answers and says that is no longer their number. They do not respond other than auto-replies to any messages on Facebook Messenger or Instant Messenger. We also filed a BBB complaint and discovered they have an F rating with many people having the same experience.

HORRIBLE!!! DO NOT ORDER FROM HERE!! ORDER PLACED ON 4/28/25 today is 5/28/25!!! Have not received anything!! TERRIBLE COMMUNICATION! Asked for refund multiple times and constantly just say order on the way” FAKE SHIPPING TRACKING THAT HAS NO UPDATES!!! NEVER AGAIN!!!

ORDERED 4 HATS (3) SMALL AND (1) MEDIUM. TOOK FOUR WEEKS TO RECEIVE, REQUESTED UPDATE ON DELIVERY, NO ANSWER. WHEN PRODUCT ARRIVED OUTSIDE PACKAGE WAS IN REASONABLY GOOD SHAPE. WHEN I OPENED THE BOX THE FOUR HATS WERE SMASHED DOWNWARD AND CRUSHED BEYOUND RESHAPING VERY POOR QUALITY MATERIAL AND WORKMANSHIP. REQUESTED RETURN AUTHORIZATION AND NO ANSWER. ALL THE HATS WERE ONE SIZE AND THAT WAS MEDIUM, NO SMALL. "CHINA CRAP"!

yep , I fell for the ' cool hats on my social media feed ' trap . At least I ordered just one , they said 15 days , 20 days later no response . Im expecting the "cheap hat that looks nothing like the ad " if anything save your money , or better yet go on ebay , find the hat you like from a 100 % seller and it arrives as promised .

Order hat 3/20 has not been received
Sent email replied stated would receive by 15 days
Still haven’t received
This is a ripoff and will not refund

If I could give lower than 1 star I would. This company is a complete scam hats are not as pictured cheap costume hat. I wouldn't even put these on my dog.

Ordered 2 hats, arrived much later than stated at time of purchase, both damaged and of very poor quality. To get a refund I would have to pay to ship them to China. I felt forced to accept a partial refund to remove the need to return them, but the hats are unwearable so this hassle has cost me money for nothing. I even paid the extra fee for ‘100% worry free shipping’.

Tempted to raise a dispute with my credit card company to get full reimbursement.

@emanuelknows1264
0 seconds ago
This place is a filthy dirty rip off!!! Do not buy anything from them unless you like throwing away hard earned money!!! The hats SUCK. Cheap poor quality. They show pics of quality hats stolen from reputable suppliers and send bootleg hats to customers!!! Run…not walk away from anything MYHATHAVEN!!?

Scammers, they products they send you is absolutely garbage. I bought 3 hats that in the picture looked great but when it arrived almost 2 months later it was crap, I mean not even a kid would wear it. Package done in a way that showed they didn't care and know they will get away with it. Another thing, they make it look like it's an American based company until you get the track order it's from China. Biggest thing they refund, they will offer you 15% refund.

Just got my rip wheeler hat. I would compare it to a dollar store item. Not worth the money I paid for it.

I ordered from my hat heaven and they sent me something different that looked like it was from the dollar store. I contacted them after several days they tried to give me a partial credit and a credit to buy another hat. They are a scam company that’s hopes you won’t dispute the charges. Don’t buy from them.

I ordered a fedora hat and it came in a small box when I pulled out the hat It was all bent up. My feather was missing. The brim was crooked and it had a plastic emblem sticking out of it. My Hat Heaven is misleading there customers hats are garbage. I will never buy from them again.

Most bad reviews are for a misleading rip off site called myhathaven. Hatheaven is 100% a legitimate site. Love the hats I’ve ordered.

HORRIBLE!!! I ordered over $200 worth of hats in 01/2025, it is 03/03/2025 and I STILL have NOT received my items. There is no customer service number to contact only a email. I have sent a ton of emails requesting information about my items and all I get is a generic reply saying that my order is in route, with no tracking information..THEY ARE SCAMMERS

They advertised 7-10 business days delivery time, and they have taken 6 weeks with zero progress or updates. Repeated attempts to email them gave nothing but a generic auto-response contradicting their claim for 7-10 days by saying it’s 1-2 weeks for manufacturing and 1-2 to ship. Which is still 2 weeks less than I’ve waited so far with no update.

Relieved a smashed hat due thier part not the shipping and was not as described. I have tried to get a refund but they are very hard to work with. It is obvious that they are Chinese and will not give a refund or replace it. They try to get you to except 20, 30 or 50%. I had to dispute the Charge. Numerous emails. Scam outfit. I would Not do business with them. Numerous others had the same experience. Scam, Scam, Scam.

Hat was about 3 sizes to big. Hat band nothing like pictured. No customer service. Won't hold shape. Nothing like quality of the picture. My fault for not checking reviews first. Found out pictures are off other hat manufacturer web sites. Tried to contact my bank, they denied my claim before I ever got hat. Tried to cancel sale but customer service never returned calls or emails