Harvey Cooper Cars Arvostelua 

I purchased a 2017 Audi RS7 Performance for £40,000 from Harvey Cooper Cars. What should have been an exciting purchase became an extremely disappointing experience and ultimately resulted in the purchase being agreed to be unwound and the car returned.

Before buying the car, I specifically asked about modifications and purchased it believing it was unmodified. After taking delivery, however, an independent Audi inspection and subsequent investigation identified numerous issues, including wheel spacers, incorrect wheel bolts, a welded/modified exhaust suspected of having its internal baffles removed, and multiple damaged/seized suspension level sensors.

I also discovered the fitted wheels were aftermarket. This was particularly frustrating because in the pre-sale walkaround I was told: “you’ve got the black 21 inch wheels which were an optional extra.”

None of these modifications were carried out by me. Had I known the actual modification history and condition before purchase, I simply would not have bought this particular car for £40,000.

The car was independently inspected by Audi on 8 July, only nine days after I collected it on 29 June. Among their findings, Audi recorded the front brakes as “front PSD 6mm, discs lipped, sensor just touching discs” and listed the front pads, front discs and sensor for replacement, quoting £2,548.52.

Despite this, there is now a dispute over the brakes as part of returning the vehicle. Harvey Cooper has subsequently identified heat spotting/discolouration and sought to attribute the subsequent brake condition to my use. I have never tracked the car or subjected it to abnormal use, and I dispute responsibility for this. The matter is being considered through the finance company, so I will leave them to determine that particular issue.

I also find it difficult to reconcile my experience with Harvey Cooper’s subsequent statement that the vehicle was prepared to an “exceptional standard” before sale. Readers can form their own view given the modifications and issues that were subsequently identified.

To Harvey Cooper’s credit, the purchase has ultimately been agreed to be unwound. However, getting to that point has involved inspections, extensive correspondence and a lengthy complaint process over a car I had owned for only a matter of days before significant concerns were raised.

My biggest issue is simple: the car I believed I was buying was not the car I subsequently discovered I had bought.

Had the modifications and condition subsequently identified been disclosed to me before purchase, I would not have bought the vehicle. Based on my experience, I would strongly encourage anyone buying a performance car to arrange their own independent inspection and verify any representations regarding originality or modifications before completing the purchase.

Great customer service from start to finish. Would recommend and buy from again.

From the first enquiry to delivery of the car it was a first class service all the way.
Negotiating the deal was easy and fair and in addition Nick organised my private plate to be put on the car.
Nick was great to deal with, very attentive and no pressure. Cheers Nick. 100% real deal

Having spent endless days and weeks trawling through Auto Trader we decided that we simply needed to focus on the right dealer who, we concluded, would naturally have the right car for us. We acted on a trusted recommendation which was absolutely spot on! The service provided by Nick and the team was faultless from start to finish. Cars are big ticket items and buyers need to fill confident to proceed with the purchase and just as confident that the anticipated after-sales service should this ever be needed will be just as good. HC delivers and reassures on both counts. A car-buying experience as it should be! Thanks Harvey Cooper. Tracy & Brian.

Very professional. Paid exactly what they bid. Great service, I will use them again if I need to.

Great friendly staff, very helpful and no pressure sales pitch on purchase.

Very professional and easy to deal with. The whole process from start to finish was very well supported and would definitely use them again.

A professional, personal and straight forward experience. The team there were easy going with no complications or intimidation to buy additions.

Got a beautiful Mercedes a35 absolutely gorgeous
No hassle when buying it saw it 4 weeks ago had a look then decided like it took my wife to have a look and test drive
We both loved it so bought it The guys at dealership were brilliant and really friendly Nick who I dealt with was just a pleasure to meet
The car is just brilliant highly recommend Harvey cooper if you’re looking for a great car

Great from start to finnish even when i was having problems they got me through it car that i bought was even better when i saw it in the showroom best car buying experience i have ever had

Had a fabulous experience selling my car to Harvey Cooper - sold my Audi A6 Avant through Motorway and they bought it - as soon as the deal was accepted I had an email from Nick Hall confirming their requirements and a call from Evan to arrange collection. On collection day Evan kept me informed of his journey by train status and I was impressed he turned up after breaking his toe the day before but he soldiered on! Really lovely chap. He was with us for about 45 minutes doing the required checks etc and as the car was in pristine condition, as advertised, there was no quibble on the price offered so the transaction proceeded really quickly - funds were transferred to us and to settle the finance all within about 15 minutes! Evan drove our car up to their showroom and even very kindly confirmed he got there safely and sent me a picture of the car! . I’m sure they will find it a very good home. The company was a pleasure to work with . Thank you for making our experience a great one.

Nick was professional, courteous and helpful. Excellent throughout. Highly recommend.

Point of sale was found to be of an honest nature. Car was as described. Staff were found to be very approachable and courteous.

Fantastic service from this dealership when buying my BMW 8 series, from the first contact to collecting the car. Nick was a great salesman, not pushy at all and communicated well throughout. The car was exactly as advertised and immaculate on collection. Nick at Harvey Cooper and Natalie in after sales at Alexander’s Prestige are a credit to the company. I will 100% be returning for our next cars and recommending them to friends.

Super service from the team at HCC. Great comms throughout and the team made the whole process of selling my car to them so easy and uncomplicated. Cannot recommend them enough.

We recently purchased a Ford Fiesta for my daughter and the whole experience was brilliant from start to finish. In fact it was the best customer experience I have had in buying a vehicle from a dealer in the 30 years I’ve been buying vehicles.
In terms of the vehicle itself it’s clear that Harvey Cooper are very selective in what they decide to bring into their dealership. Ours was a Ford Fiesta, 10 years old, 2 owners, 24K miles with a full Ford Service History, in excellent condition and offered with a 6 month RAC Platinum Warranty. We are absolutely delighted with our purchase.
Nick was excellent throughout the buying process, very personable and keeping me informed throughout. It’s clear the team at Harvey Cooper really know their cars and take pride in what they do. When I arrived to pick up the vehicle it was in their showroom and looked stunning following its final preparation and valet.
I would like to thank Nick and all the team for their excellent customer service and support certainly a dealership I trust completely and would have no hesitation in purchasing another vehicle from them in future.
All the Best Nick & Team and Thankyou!!

Nick Hall is NOT your average Car Salesman; no high-pressure sales here. He was considerate and listened to our needs and certainly made us feel so important on the day.
His ability to make this process warm friendly and painless was impressive.
I shocked myself in having no qualms in parting with my money for a new car 😊

Bought a Porsche Boxster. I must say, Chris Parry and the team, really do give a great customer experience. Chris sent videos of the car, showed me all the paperwork and even talked me through the full sales process for buying the car. The car was delivered today and surpassed expectations. The delivery was on time and everything was explained thoroughly. Can’t wait to give it a drive over the weekend. Thanks again.

I had a fantastic experience buying my car at Harvey Cooper Cars! The whole process was smooth, transparent, and completely stress-free.
The team was professional, friendly and genuinely helpful from start to finish.
I’m absolutely delighted with the car and the service I received. I would highly recommend them to anyone looking to buy a vehicle. Thank you for making the experience so easy and enjoyable!

My 3rd dealing with Harvey cooper cars, always a hassle free purchase, very trustworthy and lovely people to deal with.
Many thanks to Nick for another great car