I called to try and get my billing and insurance situation resolved so they could get paid. I could not understand what the representative was asking both time she said it. The second time I told he... Näytä lisää
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Trying to check the status c-pap order that was placed on October 13. Waited for 20 min for the "next available representative" when I finally got through i was put on hold until the call dropped m... Näytä lisää
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Tracy was extremely helpful with getting the proper fit for my CPAP mask. She took the time and paid attention to the details. I am only on my fourth night of using the equipment, but so it is going w... Näytä lisää
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Poor customer service. They do not answer phone, after 22 minutes on hold. Oxygen people would not assist with provider to get the order as they specifically wanted it written. Flint office staff indi... Näytä lisää
Yrityksen tiedot
- Lääketieteellisten laitteiden toimittaja
- Diabetestuotteiden toimittaja
- Kotisairaanhoitopalvelu
- Sairaalalaitteet ja -tarvikkeet
- Apuvälinemyymälä
- Kuntoutus- ja proteesipalvelut
Erilaisten ulkoisten lähteiden tuottama tieto
Hart Medical Equipment is a leading supplier and distributor of home medical supplies and equipment.
Yhteystiedot
Yhdysvallat
- 888-606-8778
- info@hartmedical.org
- hartmedical.org
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I called to try and get my billing and…
I called to try and get my billing and insurance situation resolved so they could get paid. I could not understand what the representative was asking both time she said it. The second time I told her I still didn't understand her she hung up the phone.
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hart Medical Equipment
Thank you for bringing this to our attention. We sincerely apologize for your recent experience and any frustration it caused.
Clear and respectful communication is a priority for our team, and we regret that this interaction did not meet that standard. We understand how important it is to resolve billing and insurance matters efficiently, and we are sorry that you were unable to get the assistance you needed.
The behavior you described is not reflective of the level of service we strive to provide. We will be addressing this internally to ensure proper communication and professionalism are consistently upheld.
We would appreciate the opportunity to assist you further and resolve your billing concerns. Please contact us directly at hello@hartmedical.org, with your name and phone number at your convenience so we can review your account and provide the support you need.
Thank you again for your feedback.
Tracy was extremely helpful with…
Tracy was extremely helpful with getting the proper fit for my CPAP mask. She took the time and paid attention to the details. I am only on my fourth night of using the equipment, but so it is going well and I am feeling really comfortable thanks to Tracy and her team at Hart.
22. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hart Medical Equipment
Thank you for sharing your experience! We’re so glad to hear that Tracy was able to provide the care and attention you needed to find the right CPAP mask fit. Our team takes pride in making sure every patient feels comfortable and supported, and it’s wonderful to know that your treatment is off to a great start. If you have any questions or need further assistance as you continue your therapy, please don’t hesitate to reach out. We’re here to help every step of the way!
I dealt with a James Foley
I dealt with a James Foley. Something was delivered to him and payment was never received. He will not return my calls or return my money. I would call the police but the item is only $200
5. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hart Medical Equipment
Thank you for bringing this to our attention. We take concerns like yours very seriously and want to resolve this matter promptly. Please contact our customer service team at hello@hartmedical.org so we can review the details and assist you directly. Your trust is important to us, and we appreciate the opportunity to make this right.
Kristy did a great job showing me the…
Kristy did a great job showing me the Journey Zoomer chair. She is the reason I came back. If it wasn't for her I wouldn't have. I tried to call 4 times today to tell her I was coming and was put on hold each time and they all lasted 20 min and never got to talk to her. If it wasn't for her I wouldn't have come back. I explained this to her. She did a good job with paperwork and even had it charged. She went and got the manager so I could talk to her about the phone system. If I wasn't retired I may not of come back. I am from Elmore ohio.
3. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hart Medical Equipment
Thank you for sharing your experience and for recognizing Kristy’s outstanding service. We’re thrilled to hear she made such a positive impression and helped ensure everything went smoothly with your purchase. We truly value your feedback regarding the phone system and apologize for the inconvenience you encountered when trying to reach us. Your comments have been shared with our team so we can work on improving this process. We appreciate your patience and your decision to return, and we’re always here to assist you whenever you need us.
Overcharged!!!!!
I am a Type. 1 diabetic. I called Hart to get set up to send me my CGM supplies. I have 2 insurance carriers a primary and secondary. They first tried to make me pay 2 deductibles on the first call. When I asked them to bill my primary only the agent told me that they were not allowed to do that. After being challenged in that, they confirmed that I was correct and only billed the primary insurance. Then I was given the wrong co pay amount. When challenged they pushed back for several days and numerous phone calls. Since I was running out of time I paid them so I could get the supplies I needed. After speaking to the insurance provider, all of the amounts I was told turned out to be completely wrong. Not one thing Hart did was what my coverage called for. I am now in a fight to get my money back as they have taken hundreds of dollars that should not have been paid. Little does Hart medical know that they have just woken a silent sleeping giant. I will not allow this to happen. When I am finished they will be not only return my STOLEN MONEY but their unfair practices will be put on full display in many areas other than the internet. I find it pathetic that companies like this are allowed to exist. I will keep everyone posted.
15. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hart Medical Equipment
Hello, we’re very sorry to hear about your experience and understand how stressful this situation must be—especially when managing essential diabetic supplies. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention.
We would like to look into this immediately to ensure your account, billing, and insurance details are reviewed thoroughly. While we can’t discuss personal account information publicly, we want to make this right.
Please email us securely to hello@hartmedical.org, with your full name, date of birth, and the best contact number so our leadership team can reach out and assist you promptly.
Thank you for giving us the opportunity to address this.
Trying to check the status c-pap order…
Trying to check the status c-pap order that was placed on October 13. Waited for 20 min for the "next available representative" when I finally got through i was put on hold until the call dropped me off. Spent over an hour on the phone trying to get an answer. That answer was "still pending regarding supplement insurance.
I have left approximately 5 messages for Tiffany at 313 810-503-9184 and have never received a call back. Their phone system sucks. I just need my supply's.
Considering a new supplier.
29. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hart Medical Equipment
Thank you for sharing your feedback. We sincerely apologize for the frustration you’ve experienced with the phone system and the delay in getting your order processed. This is not the level of service we strive to provide. We understand how important your supplies are and want to resolve this promptly. Please reach out to us at hello@hartmedical.org, and we will prioritize your request and review the insurance status immediately. Your concerns have been noted, and we appreciate your patience as we work to improve communication and service.
Test stripsl…
I am currently on hold for Hart Medical at currently 57 minutes and holding. They are terrible to get anyone to take your call.
10. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hart Medical Equipment
Hello Pam,
We sincerely apologize for the extended hold time and the frustration this has caused. This is certainly not the experience we want for our patients or partners. Our team has been experiencing higher-than-usual call volumes, but we understand that your time is valuable and this delay is unacceptable.
We’d like to make this right and ensure your concern is addressed as quickly as possible. Please reach out to us directly at hello@hartmedical.org, and include your name and a brief description of your concern so we can assist you promptly.
Thank you for bringing this to our attention — your feedback helps us improve our service.
— Hart Medical Equipment
Customer service representatives are are the worst people in the world and they are disrespectful…
Customer service representatives are the rudest people I've ever spoke to and then when you asked to talk to a supervisor they put you to somebody by the name of Taylor and she never responds worse company I've ever dealt with they take money out of your account without your authorization
5. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hart Medical Equipment
We’re very sorry to hear about your experience. This is not the level of service we strive to provide, and we take your concerns seriously. We never want a customer to feel dismissed or unheard.
We’d like the opportunity to look into this matter further, especially regarding your concern about billing. Please contact us directly at hello@hartmedical.org, with your account information and a good phone number so we can resolve this as quickly as possible.
Thank you for bringing this to our attention — your feedback helps us improve, and we are committed to making this right.
Unethical organization
They have harassed me eight times now over the past two months for payment. Each and every time I have provided proof of payment to no avail. Couple of weeks ago my wife contacted their corporate office after the seventh request for payment. We Again provided proof of payment and they acknowledged that we had in fact paid in full and on time. They assured us that the matter was now resolved and the case closed. Yesterday I got the eighth harassing phone call for nonpayment AND was threatened to have the matter turned over to a collection agency. It’s unbelievable to me that this company can treat a customer like this. Mistakes happen but eight times is no mistake, it’s harassment. I have reported their company to the fraud department of American Express as well as the Better Business Bureau. I will also be sending a letter to the state of Michigan Attorney General‘s office. There are also various government programs like Medicaid and Medicare that I’m sure they work with that have mechanisms for reporting fraud and abuse. I’ll continue this fight until my last breath. You’ve been paid. I have the proof and have provided it to you seven times already.
8/14 Update: While I appreciate the response, I have been given similar assurances from this company in the past. So unfortunately despite my proof of payment and their acknowledgment of payment, I have zero confidence that the harassment will cease. Why would the eighth time be the charm when my first seven attempts yielded nothing. I hope I’m wrong but there is something not right about Hart Medical.
8/14: Received a phone call from Marcy with Hart Medical reassuring me that this issue has been resolved. Hopefully this is once and for all resolved. I appreciate her efforts. Time will tell but I am optimistic.
8. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hart Medical Equipment
Thank you for bringing this matter to our attention and for taking the time to share your concerns in detail. I sincerely apologize for the repeated and unnecessary contacts you have experienced regarding payment, as well as the frustration and inconvenience this has caused you.
I understand you have provided proof of payment multiple times and that our corporate office previously confirmed your account was paid in full. Clearly, the continued outreach was inappropriate and does not reflect the level of service we strive to provide.
I have escalated your case to our billing leadership team for immediate review to ensure your account is fully updated and flagged to prevent further contact about this matter. I will personally follow up with you once the review is complete to confirm resolution.
We appreciate your patience and the opportunity to address this properly. Please be assured that our goal is to fully resolve this issue and restore your confidence in our service.
My husband's Dr called in an order for…
My husband's Dr called in an order for Oxygen. She had to call more than once to even get the order placed right because the lady that answered the initial call was so nasty and rude she would not even give her the info she needed, then we were told they would have it out that day it never came the next day came and we received a call and so did his dr. that it was being delivered today and that was at 11 am they would call when they were getting close to our place well it is now 2:22 and it still has not been received and still no call we have tried to call the number that called us and we get no answer then it says press 2 to talk to the answering service great answering service they don't answer their phone either we were on hold for over an hour finally got tired of waiting and hung up, it also says if it is an emergency call 911 when someone is out of oxygen when is that not an emergency It is now 2 days No O2 Shall we have the ambulance and emergency room send the bill to Hart Medical because they can't do their Job I hope this will not be one of your Family members one day but oh wait the would probably get theirs anytime of the day or night
11. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hart Medical Equipment
Thank you for reaching out, and please accept our sincere apologies for the distressing experience you and your husband have endured. We understand how critical timely oxygen delivery is and are truly sorry for the delays and communication issues you've encountered.
We take these concerns seriously and are actively investigating what went wrong, from the initial call your husband's doctor made to the failed delivery and difficulty reaching our team. This is not the level of service we strive to provide, and we deeply regret the impact it has had on your husband's care.
I’ve escalated this matter to our management and operations team for immediate review. Someone will follow up with you directly to ensure the equipment was delivered as a priority and that your concerns are addressed appropriately.
Please know your feedback is being used to improve our communication processes and customer service training. No one should ever feel disregarded—especially in a situation as urgent as this.
Again, we sincerely apologize for this experience and thank you for bringing it to our attention. If you would like to speak with a supervisor directly, please reply to this message with your preferred contact information and availability.
If I could give a negative I would
If I could give a negative I would. This company is a joke. Never answer the phone. Gives doctor and office staff a hard time. Had a walker sitting for a month never a phone call. I never knew the walker was even there. Go to Amazon!
23. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hart Medical Equipment
We're very sorry to hear about your experience and appreciate you bringing this to our attention. This is certainly not the level of service we aim to provide. We understand how frustrating it can be when communication falls short, and we take your feedback seriously.
We would like to look into this matter further and make things right. We will pass this on to our management staff to correct—we want to ensure your concerns are addressed and that any future interactions go more smoothly.
Thank you again for your feedback; it helps us improve.
Absolute and complete joke
Absolute and complete joke. Left me on hold for FOREVER. The CPAP agent on the phone didn't know what he was doing. Had no idea how to explain the cost structure and insurance coverage. When I called out that his math made no sense he put me on hold for "a moment". Somewhere between 10 and 20 minutes later I concluded he either had forgotten about me or required more training before he was ready to be on the phone with a real customer and dropped off.
2. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hart Medical Equipment
Thank you for sharing your feedback, and please accept our sincere apologies for the delay in responding. We truly regret the experience you had back in April and understand how frustrating it must have been to wait on hold and not receive clear information about your CPAP costs and insurance coverage. This is not the level of service we aim to provide. Your comments have been shared with our leadership team to ensure additional training and improvements are made. If you still need assistance or have any unresolved concerns, please reach out to us at hello@hartmedical.org, and we will make your request a priority. Thank you for bringing this to our attention.
This company has 0 sympathy
This company has 0 sympathy, my dad passed on hospice and not 9 hours later they were calling to pick up their equipment. Then the next day when they set up to pick it up, they had me wait at his house until 9 pm with a time window of “2pm-4pm. This company had 0 compassion and their excuse was that they are a busy company and have to pick up extra orders if they come up throughout the day. I hope in the future this company can find compassion for grieving family’s and give them a day or two to deal with the death of their loved one before you come demanding equipment. And if you do need it right away you have procedures that create priority pick ups in timely manners, considering you know funeral arrangements are also needed to be done after a passing.
20. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hart Medical Equipment
Thank you for sharing your experience, and please accept our sincere condolences for your loss. We also want to apologize for the delay in responding to your review and for the distress caused during such a difficult time. Your feedback is deeply important to us, and we regret that our process added stress instead of providing support and compassion. We are reviewing our procedures to ensure grieving families are treated with the utmost care and given the time they need. If you would like to discuss this further or share additional concerns, please reach out to us at hello@hartmedical.org. Thank you for bringing this to our attention and helping us improve.
Customer service is not their strong suit
My mother is in the hospital. Been waiting to be discharged all day. at 5:15pm Hart said they were enroute to the hospital with the oxygen needed to discharge her. 615 the hospital says Hart said no one has been dispatched. I called Hart. I had the unfortunate experience of talking to Nicky. Not only was she rude but she refused to get us a rough estimate of their arrival because it is "not their process".
18. maaliskuuta 2025
Oma-aloitteinen arvostelu
I have been trying since January 16
I have been trying since January 16, 2025 to get my CPAP supplies from Hart Medical Supply in Bowling Green Ohio. As of today, March 3, 2025, I still do not have them.
Not only did they not answer their phone for almost 2 weeks, but they rarely called back when I left messages.
I had to call the Maumee, Ohio Hart Medical Supply store today to order supplies because the Bowling Green Ohio store is inept.
I will not be dealing with Hart Medical Supply in Bowling Green Ohio again.
Horrible, horrible horrible!!!
15. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hart Medical Equipment
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration and inconvenience you have encountered while trying to obtain your supplies from our Bowling Green location. This is certainly not the level of service we strive to provide, and we understand how important it is to receive your supplies in a timely and efficient manner.
We appreciate your patience and the effort you’ve made to get in touch with our team. Your feedback is invaluable, and we will be sure to escalate this matter to the appropriate leadership to address these service concerns.
We will pass your concern on to our management staff in the Bowling Green area to have them reach out to you regarding this experience. Your satisfaction is important to us, and we want to make this right.
Again, we apologize for this experience, and we truly appreciate your feedback.
They never answer phone
They never answer phone.
They don’t understand oxygen is needed 24 hours a day.
10. tammikuuta 2025
Oma-aloitteinen arvostelu
Is this actually a Business?
Have been jerked around regarding receiving a CPAP machine for the past 3 months. I've had to call them multiple times to figure out what is going on with my order, every time they claim its cleared up and I should receive it within two weeks. Then nothing. This has happened three times in a row. I'm sick. I'm exhausted. I'm going with someone else. Don't waste your time with them because this appears to be their modus operendi.
7. tammikuuta 2025
Oma-aloitteinen arvostelu
I am a medical professional
I am a medical professional. I contacted Hart Medical for a new CPAP machine. It has been 1 week and no one can tell me the status of the machine. I have called 3 times and keep getting the runaround. I will never recommend Hart Medical to my patients.
30. joulukuuta 2024
Oma-aloitteinen arvostelu
Called four times
Called four times. Twice was on hold once for 15 minutes and then over 30 minutes. Called and agreed to have them call me back. First time phone rang twice and we I answered they hung up. The second time rang once and when I picked it up they hung up again. Who is their customer service manager? That person needs to reply to all the complaints.
5. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hart Medical Equipment
Hello John,
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience you've experienced. We understand that long hold times and missed call-backs are frustrating and that this situation did not meet the level of service we strive to provide.
We are investigating this issue with our team to ensure it does not happen again and to improve our call-back process. I’d like to personally make sure we resolve your concerns promptly. Could you please confirm a convenient time for us to reach you directly?
Thank you for your patience and for giving us the opportunity to address this matter. We are committed to making it right and restoring your trust in our service.
Keep calling to pay my bill but no one…
Keep calling to pay my bill but no one will answer the phone . Only says your call is very important to us but never answers the phone very frustrating , if I could I would give the rating a negative one.
1. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hart Medical Equipment
We apologize for the inconvenience and frustrations that you have been experiencing with your necessary supplies. Please know that this is not something we wish to have anyone encounter with our level of service. We have passed your concerns on to our management team, whom will be reaching out to you to discuss the issues you've raised and hopefully get a speedy resolution. We appreciate you taking the time to reach out to us, thank you again and please accept our sincerest apologies for this experience.
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