Nordi foldable toddler tower looks great in pictures and promotion but this product was disappointing - I can’t even use it! Harpababy gave me a defected product, missing bolts and safety stickers wer... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Best customer service that I've ever received! We had a little hiccup with our order and then with shipping, but both were handled via email in a very timely, respectable fashion. Very, very impressed... Näytä lisää
Yritys on vastannut
A wonderful company with amazing customer service. I had an issue with the playpen having some flaws with the gate not opening properly and contact customer service. I received a reply within 24 hrs... Näytä lisää
Yritys on vastannut
I love our Haarpa baby playpen. I have great peace of mind knowing that the materials are non-toxic. Originally ordered a smaller size because I didn’t want the baby’s things to take over the living r... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We at Harppa believe the most meaningful parts of parenting aren’t always the biggest milestones they’re the little moments in between. The quiet victories. The messy beginnings. The shared smiles that make it all worthwhile. That’s why we create baby gear made to grow with families and support them through real life not just the picture-perfect parts. With simple design, lasting quality, and care that shows up in the details, our products are here to make everyday parenting feel a little lighter, a little kinder, and a lot more connected. But Harppa is more than what we make its the community we build along the way. From first-time parents to growing households, we show up to support, listen, and grow together. Every product is a promise: to last through more than one child, to adapt as needs change, and to help families spend less time worrying and more time enjoying the moments that matter. Because when we invest in the little things kind words, good design, shared support we create something lasting. We create a world where families feel seen, supported, and never alone.
Yhteystiedot
Yhdysvallat
- care@harppababy.com
- harppababy.com
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 77 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Safety concerns
Nordi foldable toddler tower looks great in pictures and promotion but this product was disappointing - I can’t even use it! Harpababy gave me a defected product, missing bolts and safety stickers were unusable. The quality of the wood looks cheap, had white stains on it like they try to put super glow and fix the issues before sending it out. DO NOT PURCHASE!
Missing hardware
I received an item at my baby shower, upon opening it, it was missing all of the hardware. After several back and forth messages, they indicated that the item had been returned/refunded already. Although, I am not sure where my gift was purchased or what exactly happened prior to receiving it for them to indicate it has already been returned/refunded, they are refusing to send me replacement hardware and are no longer responding after I asked about purchasing the hardware out of my own pocket. My only option at this time is to go purchase a replacment item and be out the additional money. Their response time is atrocious and they only respond between 6pm and midnight. I am completely disappointed in this company and their inability and unwillingness to work with me to fix an issue that started at the company level aka not putting hardware in the box prior to shipping it out.

Vastaus yritykseltä Harppababy

Vastaus yritykseltä Harppababy

Vastaus yritykseltä Harppababy
This store is a scam
This store is a scam. I tried to return a defective item, and they said they would issue a full refund without me having to return the product. It has now been over four weeks and I have still not received a refund. They continue to give me the runaround and random excuses for why they cannot issue the refund. I will not purchase anything else from them, nor do I recommend their products for others. Scam store at its finest.

Vastaus yritykseltä Harppababy
Excellent customer service
Had an issue with my order that really wasn’t the company’s fault but customer service was really friendly and went above and beyond to solve the problem.

Vastaus yritykseltä Harppababy
The screw holes were drilled a little…
The screw holes were drilled a little crooked but still went together fine !! Very good quality!!

Vastaus yritykseltä Harppababy
I love the foldable toddler tower
I love the foldable toddler tower, the black and natural wood aesthetic was hard to find in other companies. I also love that it came with grippy stickers. The reason I gave it 3 stars it because after I adjust the step to the highest level the tower no longer folds. I also purchased the safety mat to add, it can’t be used for the foldable version because the sides slant inward, making the opening where the child stands about 6 inches in width. I’ll prob sell or throw the mat away. Overall I do recommend but probably would have bought the non-foldable tower if I was aware of the 2 issues.

Vastaus yritykseltä Harppababy
Would not recommend
Customer service was excellent, however I wouldn't recommend the product. Incorrect parts were sent with the order (playpen). After sending pictures of the pen, the batch number and a picture of the instruction manual we were sent new parts and a new door for the playpen. Unfortunately, those were not compatible with the product we ordered and the playpen was not functional or safe to use. We were issued a prompt refund.

Vastaus yritykseltä Harppababy
Good quality
Firstly they shipped super quickly. I was truly impressed how fast it got to my house which was great since my daughter started crawling so much so quickly. It was super easy to put together. The design is nice and looks nice.

Vastaus yritykseltä Harppababy

Vastaus yritykseltä Harppababy

Vastaus yritykseltä Harppababy
Good product
Good product. A bit expensive for what it is though, even with discounts.

Vastaus yritykseltä Harppababy

Vastaus yritykseltä Harppababy
Great product and fast shipping!
Great product and fast shipping. Simple to setup, versatile and sturdy

Vastaus yritykseltä Harppababy

Vastaus yritykseltä Harppababy
The box arrived very damaged in…
The box arrived very damaged in multiple spots, luckily the product wasn’t damaged. I thought the instructions could’ve had more detail on adjusted the platform height but we figured it out.

Vastaus yritykseltä Harppababy
Easy to put together alone and it's an…
Easy to put together alone and it's an effortless design and holds all my baby's toys and he doesn't feel scared in it which is a major plus!

Vastaus yritykseltä Harppababy
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