Harperfield Arvostelua 13

I recently spent almost £500 on a silver mounted glass bowl and made a round trip of over 4 hours to collect it. As soon as I saw it, I wish that I had not bid on it as it has a +/- 10" crack through its base. When you know there is a crack, you can see part of it in one of the photographs in the online catalogue but unless you know it is a crack, you might assume like I did that the white flash was just a reflected light.
The auctioneer's Ts&Cs have a headline saying that defects are not stated and lots are sold as seen. This clearly means that even if an item has major damage, they will not include it in their description. I had read the Ts & Cs to check how long I had to collect the bowl as I have been overseas but completely missed this warning, even though it is in block capitals right at the start. This makes the purchase entirely my own fault but that doesn't stop me feeling disappointed with the auctioneers. I do not know of another reputable auction house that takes the approach of ignoring even major damage and am much more used to reading about cracks, chips and nibbles in catalogue descriptions.
I can only blame myself for spending money on something that I wish I didn't own, so please don't repeat my mistake and ask for a condition report for anything that you might want to buy from Harper Field.

I have spent the past while debating whether or not to write a review but I feel I would be doing a disservice to others not to.
I won an item in an auction which was all well and good but in the week+ between winning the auction and receiving the invoice, my circumstances changed substantially and I emailed them in the hope they could cancel my invoice. I understand when bidding you agree to terms and conditions, however, I hoped the company would have a bit of empathy for my situation and as a gesture of good will cancel it for me but I was bitterly disappointed.
I understand they are completely within their rights to do this, but their customer service was appalling and I was genuinely taken aback by their tone/sentiment in the email. They were condescending, unfeeling and treated me as if I was a stupid child.
I am a veteran bidder on online auctions. I have always paid on time, never cancelled anything or not paid and my experience has completely put me off buying from here again.
When I eventually received the items (which I genuinely felt shamed into buying as the whole exchange put a bad taste in my mouth) they were broken and the condition was not stated in the listing/hidden in the listing.
This has been a terrible experience for me and while I understand the company was completely within their right to refuse my request, I think it could have been done more professionally and with a lot more empathy on their behalf. I wish I had checked these reviews before bidding as I’ve never been treated so shamefully by a company before and made to feel so small. It makes me sad that they see customers not as people with ever changing lives but invoices on a screen. I will not be giving my custom to this company again and I will definitely discourage anyone I know from doing the same.

This was the first time I have ever been to an auction, and I had read some pretty poor reviews of Harper Field, so I was feeling somewhat apprehensive, but from start to finish all the staff were extremely helpful and unfailingly pleasant. The whole event was professional and well organised, and though there were hundreds and hundreds of lots, it all progressed seemlessly. there were bids online from America and Australia and all over Europe, and I ended bidding against a buyer from Bulgaria, so it was all quite exciting. They even bought round mugs of tea for everyone half way through. Paying for my successful bid was straightforward, and I took possession of my Eastern flintlock pistol Blunderbuss minutes later. All in all, I had a thoroughly enjoyable day (it was a five hour round trip for me).

Excellent experience with Harper Field (Stroud Auction House). I made a successful bid and travelled from South Wales to collect my purchase. The premises were easily found with a large amount of parking areas available. The staff (3) I came into contact with were knowledgeable, courteous and extremely helpful. The item was exactly as described in their catalogue and I had no issues there. I understand the premise of Caveat Emptor so I am always a little wary of buying at auction online without actually seeing the item but no problems on this occasion. I would definitely consider using this auction house again should the circumstances allow.

I see that Stroud Auctions have changed their name but are still the same people. Considering the appalling treatment I received from some woman who appears to be allowed to treat customers like dirt, my advise would be to avoid this auction house completely.

From my absentee bids, to invoicing and shippng, Harperfield Auctions have excelled in their all-round service for those unable to attend in person.
Excellent communication, very reasonable commission and extremely well-packed goods, delivered at speed, this first experience with HarperField has been outstanding.

Sent a registration to bid and just put in a pending folder as I had not paid for one auction (that on inspection had damage not disclosed in the auction) I have paid for 11 auctions since. No communication - and only replied after I indicated I would leave a review. Not botheres and not acting in the interest of the buyer or seller = AVOID

I have been in business as a gunsmith and registered firearms dealer for 40 years,I am also a member of the Gun Trade Association.In that time I have attended auctions from Scotland to the South of England and can truthfully say I have never found any problems with Stroud Auctions/now Harper Field.The staff are always a pleasure to deal with being pleasant,polite and extremely helpful especially with loading bulky purchases.May I suggest the the unpleasant and sarcastic reviews alleging everything from rudeness to racism are sent in by people with their own mental health issues.Signed David Paine.

Appalling experience. Ignored instructions sent with my shotgun licence and have since sent it back to the wrong address. The gun I bought a month ago still isn’t with me, and I’m told they can’t help find the licence as it’s not a priority. Would recommend using any other than Stuart Maule.

A rather appalling service, unhelpful on the phone, telling you to send an email for additional information on auction items because they don't know themselves and you never get a response to your emails anyway. How pathetic is that, not sure how this auction business is actual selling things, a total waste of time really....

I won a lot with some forgeries, firts I was refusing to pay, it was a multiple lot and was difficult to notice on te beginning, then I accepted the terms and conditions
I paid; items have been sent and returned; I have been refunded but I have been blocked for bidding....

I totally agree with Potty Pilots review, they have changed their name from Stroud auction to Harper Field auction, but the customer service for both buyers and sellers is still the same... atrocious. The woman here who I corresponded with had a terrible attitude, a clear case of occupational misplacement.

attitude. Plenty of better auctioneers to sell and buy through