Scam company. Worst quality shoes I've ever received and they won't give me my refund. They were $200 shoes, half price, and the shoes were HORRENDOUS quality. No exaggeration. DO NOT BUY FROM THI... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
despite fake high ratings, this marketplace business hides that items ship from China and forces expensive return shipping to China. Contact your bank for a full refund under Australian Consumer Law f... Näytä lisää
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Harper lane melbourne is a scam. A cheap knock off Chinese company supplying poor quality inferior products that are nothing like their advertised product. Returns are a nightmare, initially offerin... Näytä lisää
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Buyer beware! Do not order from this company. They sent me a defective raincoat and refused to issue me a full refund. They offered me a 20% refund, then a 50% refund, then a 70% refund. I refused all... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
HARPER & LANE is more than just a fashion retailer – it’s a story of passion, style, and trust. Known for exclusive fashion, exceptional service, and a genuine connection with our customers, HARPER & LANE has become a respected name in the world of fashion.
Yhteystiedot
Yhdysvallat
- support@harperandlane.com
- harperandlane.com
1,4
Huono
439 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 62 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent customer service
Excellent customer service! And extremely happy with my darling new pants!
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Harperandlane
Thank you so much for the kind words! We're so happy to hear you had a great experience with our team and that your new pants are already a favorite. Enjoy them, and we hope to see you again soon!
We’ve thoroughly enjoyed the website…
We’ve thoroughly enjoyed the website layout as we window shop and make decisions. Merchandise delivery is in good timing and a great value for the price.
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Harperandlane
Thank you so much for the lovely review! We are delighted to hear you enjoy browsing the website and that your orders have been arriving in good time and at great value. We hope your next shopping visit leads to another great find!
The Harper and Lane Team
Love the earrings!
Love the earrings!!
Challenging to return the dress
Very kind electronic responses.
4. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Harperandlane
Thank you for your feedback! We are so glad you love the earrings. We are sorry to hear the return process for the dress felt challenging, and we appreciate your patience with our team. We are always looking for ways to make things easier for our customers, so your input is truly valued. Please feel free to reach out if there is anything else we can help with.
The Harper and Lane Team
The clothes fit well and looked like I…
The clothes fit well and looked like I spent a lot of money on the outfit instead of $65.00
The quality was very good.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Harperandlane
Thank you for the wonderful review! That is exactly what we aim for, great quality and style at a price that feels like a win. We are so glad the outfit fit well and made an impression. We hope to see you again soon!
The Harper and Lane Team
Blouse Purchase
I've purchased this blouse before and I loved it so much I wanted two more. I ordered size small, as I previously did. The Blue and White blouse fit well, but the multi-colored one was much larger and with a boxier fit more like a Medium.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Harperandlane
Thank you for your continued support, it means a lot that you loved the blouse enough to order it again! We're glad the Blue and White one worked out well. We're sorry to hear the multi-colored version fit differently, as sizing consistency is something we take seriously. Please don't hesitate to reach out to us directly so we can make this right for you.
The Harper and Lane Team
Vastaus yritykseltä Harperandlane
That's great to hear! We're thrilled you love the jacket and that your order arrived quickly. We hope to see you again soon!
The Harper and Lane Team
IF YOU'RE HERE, YOU'VE BEEN BURNED, EH?
SCAMMERS! Does not guarantee their products quality, refuses to take low quality clothing back. Puts customers in a, "loop," asking for photos, explanations, and various other stalls and not forthright in refunding as stated in harper/lanes refund policy.
These company's should be invited off the world wide web -
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Harperandlane
Thank you for sharing your experience, and we're truly sorry to hear you felt let down. This is not the standard of service we strive for, and we understand how frustrating it can be when a return process feels unclear or drawn out.
We do ask for photos and details to properly assess quality concerns, but we hear you that this can feel like a lengthy process. We would love the opportunity to make this right. Please reach out to us at info@harperandlane.com directly and we will do our best to resolve this for you promptly.
Harper and Lane offer great service.
I must say that Harper and Lane go above and beyond for me. From a ordered wrong size, (allowing me to keep the order,)and reassuring me that I could order it again and get it in the size that would work best for me. A small fee for shipping? But I'm very pleased with my purchase ☺️. Thanks for the great service and product.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Harperandlane
Thank you for your lovely review! 😊 We're so happy we could sort the sizing issue and make sure you ended up with exactly what you needed. It's feedback like yours that motivates us to keep doing what we do. We hope to see you again soon!
Great Coat - Took Forever to Get Here
It took a ridiculously long time to get my order. By the time it arrived, I had forgotten I ordered it.
4. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Harperandlane
Thank you for your feedback! We sincerely apologize for the incredibly long shipping delay, that is definitely not the delivery experience we strive to provide.
However, we are thrilled to hear that the coat itself is a great fit! We are actively working to improve our shipping speeds, and we deeply appreciate your patience. Stay warm in your new coat!
Loved the two shirt dresses I…
Loved the two shirt dresses I purchased. Love the feel of the fabric..Great fit .
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Harperandlane
Thank you so much for the fantastic review!
We are absolutely thrilled to hear that you love your two new shirt dresses. It is wonderful to know that both the fit and the feel of the fabric hit the mark for you, there is nothing quite like finding a dress that feels just as good as it looks!
We hope you get a lot of joy out of wearing them, and we can't wait to welcome you back next time you are looking to add to your wardrobe.
I am giving you a four star for…
I am giving you a four star for persistence. I am not pleased with the product and that is why I wanted to return the pants, but after several offers to keep them for a discount, I decided to go ahead and get them and donate to my charity
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Harperandlane
Thank you for taking the time to share your experience and for the four-star rating.
We are genuinely sorry to hear that you were not pleased with the pants. While our customer service team always strives to find alternative solutions, like offering a discount to keep the item, we apologize if the process felt a bit too persistent. We want returns and resolutions to be as smooth as possible for you.
That being said, we think it is absolutely wonderful that you chose to donate the pants to your charity. Thank you for turning a disappointing purchase into such a kind and positive contribution to your community!
Both pair of canvas shoes very comfortable shoes that I bought…
Both pair of canvas shoes that I bought are very comfortable. Like walking on a cloud!
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Harperandlane
Thank you so much for leaving such a wonderful review!
We are thrilled to hear that both pairs of your new canvas shoes are treating you well. "Like walking on a cloud" is exactly the kind of comfort we aim to provide!
We hope you enjoy wearing them on all your daily adventures, and we look forward to seeing you again next time you need a new pair.
Scam Company!!!
Do not place an order with this retailer!!! The dress I bought was horrible in every way. When I tried to return it, they tried repeatedly to change my mind, which was completely weird. I ultimately agreed to return the dress for a reduced price because returning it was more expensive. Complete scam!!! Do NOT buy from this company.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Harperandlane
Dear Susan,
We are sorry to hear that your experience did not meet your expectations and are concerned to see your situation described this way.
To clarify for transparency, we reached an agreement together to resolve your request by providing a refund without requiring you to return the dress, so you would not need to go through the return process at all. The refund was processed accordingly, and you were welcome to keep or donate the item as you preferred.
We would also like to clarify that we do maintain a return warehouse in the United States for customers who choose to proceed with a return. In your case, the alternative resolution was offered simply as a faster and more convenient option.
Our intention when discussing different resolution options is always to help customers choose what works best for them, and never to create difficulty.
If there is anything further you would like us to review with you, our support team remains available to assist.
Warm regards,
Susan
Customer Support Team
Harper & Lane
Harper & Lane is a SCAM!!
DO NOT BUY FROM THIS COMPANY!! THEY ARE SCAMMERS. The shoes I ordered arrived damaged, and were of much lesser quality than the images and description provided by the sales listing. When I contacted Harper & Lane to request a refund, Luna actively discouraged me from pursuing one. I was offered a 10% discount on a re-order if I paid shipping (which exceeded the discount). After insisting on a refund, I was provided an address in China to return. After spending an amount equal to half my initial purchase price to ship, the package sat in Chinese customs for over 6 months. It arrived in my mailbox today, stamped “refused”. Many of their items can be purchased from ebay or Amazon for a fraction of the price. They’re still lesser quality item from China, but at least you’re not paying 3x the price to get screwed over.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Yet another embarrassed customer
Yet another embarrassed customer who did not read the reviews before purchasing.
As with all the other reviewers, my comments are negative. I didn’t see any positive comments.
I bought a long sleeved top and ordered XL to make sure there was plenty of room. It wasn’t shoddily made but the material was cheap. All wouldn’t be so bad if I could wear it but no such luck. I have a normal- sized head but could barely get it through the opening. Needless to say, there was no way it was going to fit. I would say the sizing is more like an Australian medium size. This seems to be typical of Chinese-made garments. I’ve sent an email to the customer service but having now read the reviews, I will cut my loss and not pursue further. This is an age-old scam and a good way for unscrupulous companies to make money. Never again!
Asking for more information in order to verify my review. So here it is:
I got in touch with the company and they did reply. It was the standard blurb, apologising that the garment didn’t live up to expectations. They suggested that I return it, at my own expense, and order maybe a few sizes larger than is my gazetted size. This isn’t good enough. How are you supposed to know to do this. After reading the numerous other negative reviews, and if the garment was actually nice, I would maybe pursue. However it was cheap and nasty, and I know I wouldn’t want to wear it, even if it did fit.
Do what you will with this review.
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Harperandlane
Dear Lynette,
We’re sorry to read about your experience and appreciate you taking the time to share your feedback.
However, after reviewing our records, we were unable to locate an order under the details associated with this review. At this time, we also want to clarify that our store currently markets and sells primarily within the United States, and we do not actively operate in the Australian market. Because of this, we would genuinely like to verify whether your purchase was made from our official store.
If you did place an order with us, please contact our support team directly with your order number so we can investigate this properly and assist you.
Regarding sizing concerns, we understand how frustrating it can be when an item does not fit as expected. This is exactly why we provide size guidance and offer return options when items are unsuitable. Our team did respond to your message with available solutions, which is part of our standard effort to support customers and resolve concerns fairly.
We also want to reassure readers that we do not benefit from customers being dissatisfied. Our goal is always to help find a suitable resolution whenever a verified order issue arises.
Please reach out to us with your order details so we can look into this further and assist you appropriately. We’re here to help.
Warm regards,
Susan
Customer Support Team
Harper & Lane
Harper and Lane shoes are poor quality and sized incorrectly
I ordered 3 pair of shoes from Harper and Lane in July 2025. I followed their instructions for sizing. The shoes did not fit and the quality was extremely poor. They asked that I send them pictures of their shoe size compared with a USA shoe that is the same size. After doing all these, they wanted me to keep the shoes and they would refund me 20% of my purchase. I said no. They went to 50% of my purchase. I said no that I wanted a full refund. They reluctantly gave me their warehouse address in CHINA. It cost me more to ship the shoes than my refund but I sent all 3 pairs of shoes. I eventually got my refund on my credit card in November 2025.
Today I received all 3 pairs of shoes in the mail from Harper and Lane from CHINA.
I don't understand why they shipped me back the shoes I cannot wear.
I wasn't going to write the review since I did get a refund. But this is ridiculous.
I have not seen any new charges to my credit card but I will be checking for them.
28. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Harperandlane
Dear Gina,
Thank you for taking the time to share your experience. We completely understand how unexpected it must have been to receive the shoes again after your return had already been processed and refunded.
As agreed, your order was fully refunded to your credit card in November 2025. The later delivery of the returned shoes was not initiated by our team. In some cases, international return shipments may be redirected or returned by the courier handling the parcel, which is unfortunately beyond our control.
Please rest assured that no further charges can be made from our side, as the order has already been fully refunded through our secure system.
Since the items have been returned to you by the shipping provider, you are welcome to keep them or donate them if you prefer.
If you have any additional questions or notice anything unexpected, our support team is always happy to assist.
Warm regards,
Susan
Customer Support Team
Harper & Lane
I wish I would've read the reviews…
I wish I would've read the reviews before purchasing. That would have saved me a lot of time and money. Disputed w/my bank and they had a lengthy explanation, so my bank charged me. 32 emails back and forth with H&L, to no avail. They won't honor their promised of 50% refund. They say the bank won't release the funds. Not true. Horrible quality item, incorrect sizing, cheaply made. Terrible experience! Don't buy from these scammers!
1. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Harperandlane
Dear Julia,
We are truly sorry to read about your experience and are disappointed to see how this situation has been described.
To clarify for transparency, the order you received matched the item that was selected at checkout. Because of this, the payment dispute you filed with your bank was carefully reviewed by them using the documentation we provided, and the case was resolved in our favor. This means the bank independently confirmed that the order was fulfilled correctly according to the purchase details.
Regarding the 50% refund mentioned in your review, this was offered earlier as a goodwill resolution option while we were still working together directly by email. However, once a chargeback is opened, the case is transferred to the bank and we are no longer able to process refunds on our side while the investigation is ongoing.
We always aim to resolve concerns fairly and respectfully and we responded to each of your emails with proposed solutions. It is never our intention for any customer to feel unsupported.
If you are still open to continuing the discussion with us directly, we would be happy to review the situation again and see what may still be possible. Please feel free to contact our support team anytime.
Warm regards,
Susan
Customer Support Team
Harper & Lane
Do not buy from this site
Do not buy from this site! Photos of items are nice and the product is terrible. The return process imposible! You will never see your refund
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Stay away
Stay away! They don’t even deserve a one star. I was a fool to purchase 4 dresses from this company only to find out what others have also complained about: very poor quality materials, and finishing is rough with the seams only being finished with a serger instead of a rolled hem. The garments also did not fit properly. The bust and collar were off center and the sleeves were too tight. Just an awful experience. When I complained they tried to give me a 25% off to keep them, then 50% off and wouldn’t give me a return address. I finally decided to file a claim with my credit card and they issued a full refund. I was happy to return this nonsense. Please save yourself the headaches and shop elsewhere.
24. helmikuuta 2026
Oma-aloitteinen arvostelu
I really wanted to love the blouse.
I really wanted to love the blouse I ordered. When I received the package the blouse was so creased that I decided to wash it to see if that would help. It did not. I will say the color and sheen of this "satin" blouse is really pretty but the cut and quality are not at all what I expected for the cost. The way it hangs looks cheap and while I might wear it under a jacket I don't feel comfortable wearing it as a blouse only as the draped neckline hangs oddly.
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Harperandlane
Hi Susan,
We recently came across your review, and we’re truly sorry to hear that you had a disappointing experience. That’s not the level of service we aim to provide, and we completely understand your frustration.
We’ve reached out to you again because we’d really like to understand what went wrong and find a proper solution for you. Your satisfaction matters to us, and our team is ready to help resolve this as quickly as possible.
Please check your inbox (or spam folder) for an email from support@harperandlane.com
, or feel free to reply directly here so we can take care of it right away.
Thank you for giving us the opportunity to make this right.
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