Köpte dem för ett år sedan och det enda jag haft med dem har varit att de hackat en gång, lade dem åt sidan ett tag och när jag provade dem igen någon dag senare fungerade dem så no problem. För 500... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
We ordered headphones for our daughter but the shipment was delayed. Erika, customer service extraordinaire, communicated diligently each day to let us know when the color we wanted would arrive. She... Näytä lisää
Yritys on vastannut
I have experienced some issues with my earphones I bought a year ago. I did not have the order number because somehow my e-mail confirmation was gone. I went to Happy Plug's customer service and they... Näytä lisää
Yritys on vastannut
Har ägt kanske 3-4 par i mitt liv och kan inte säga att det var de bästa köpen jag har gjort. Ville ändå ge det ett försök till. Senaste hörlurarna jag har köpt har väldigt dåligt batteritid. Så då... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Happy Plugs
Yrityksen kirjoittama
Happy Plugs is a Swedish company that creates fashion tech headphones.
Fast International Shipping
Up to 24 Months Warranty
24/7 Customer Service (Live chat & email)
Secure and Safe Payments
Over 10 million purchases globally
Yhteystiedot
Kungsgatan 4B, 111 43, Stockholm, Ruotsi
- help@happyplugs.com
- happyplugs.com
4,1
Hyvä
961 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Medioker produkt och halvdan kundtjänst
Efter att jag beställt och produkten (pro over ear-varianten) kommit som förväntat, hade jag en del kvalitetsproblem. Rösten som berättar "On", "Off", "Connected", "ANC On", "Low Battery" osv är så högljudd att jag måste komma ihåg att ta av mig hörlurarna innan jag trycker på ANC-knappen eller stänger av hörlurarna för att inte skada hörseln. Om jag ansluter hörlurarna till min dator går det inte att justera volumen på datorn, utan endast via knapparna på hörlurarna, och då bara i steg om typ 6½ per knapptryck.
Lurarna känns också lite plastiga, väldigt styva, och bågen knäcktes efter bara någon vecka när jag skulle sätta på mig lurarna. Respons från kundtjänst var underlig och svårtolkad (De skrev någonting om att de behövde diskutera ärendet med 'creative department', sedan fick jag en kopia på samma meddelande dagen efter, och sedan total tystnad förutom de regelbundna förfrågningarna om jag vill recencera produkten). Det krävdes en del tjat, både på e-post och facebook, och att jag föreslog dem att bara returnera min betalning istället, för att någonting skulle hända. Jag anmälde felet, med bilder och all nödvändig information, den 25:e februari, och ett par ersättningslurar landade i en paketbox på andra sidan stan först 13:e mars. De nya lurarna har samma kvalitetsproblem som de första.
Det ska sägas att de här hörlurarna har väldigt bra aktiv brusreducering, bättre än någonting jag provad med andra hörlurar, men det är det enda de gör bra, och för min del vägs det inte upp av nackdelarna, och kundtjänst var inte tillräckligt förtroendeingivande för att jag ska vilja handla av det här företaget igen.
EDIT: Återförsäljaren hävdar i sitt svar på den här recensionen att jag köpte hörlurarna genom en tredje part, och att det komplicerade saker för kundtjänst. Det stämmer inte, jag köpte hörlurarna direkt genom HappyPlugs hemsida.
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Plugs
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with the product did not meet your expectations.
We understand that you previously reached out to our customer service team regarding this matter. As mentioned in our earlier communication, since the headphones were purchased through a third-party retailer, warranty claims and replacements are typically handled by the original seller in accordance with their return and warranty policy. For this reason, we were unfortunately unable to process a replacement directly.
That said, we truly appreciate you bringing your concerns about the volume prompts and computer volume control to our attention. Feedback like yours is valuable and helps us improve our products and user experience moving forward.
We’re sorry that this situation has caused frustration, and we hope you may consider giving Happy Plugs another chance in the future.
Segunda devolución en 2 años
Es la segunda vez que me falla uno de los auriculares. Pero Erika ha sido muy rápida y efectiva. Es una pena que los productos no estén dando la calidad final, pero es cierto que tienen un servicio de ayuda y atención al cliente muy bueno.
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Plugs
Hello Carlos,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve experienced issues with your headphones again, and we completely understand how disappointing that can be.
At the same time, we truly appreciate your kind words about the support you received. We’re glad we were able to assist you quickly, and your feedback means a lot to us. Comments like yours are also very important for our team as we continue working to improve the quality and reliability of our products.
Thank you again for your honesty and for recognizing our customer support—we really appreciate it.
Big Disappointment
I had high hopes for the Happy Plugs Pro, but unfortunately, the product fell far short of expectations in several key areas.
Sound Quality — Underwhelming
For a product positioned as a premium pair of wireless earbuds, the sound simply isn’t great. The audio lacks richness and clarity, and the overall listening experience feels flat compared to other options in a similar price range.
Build Quality — Poor Materials
One of the biggest issues is the overall build quality. The materials feel cheap from the start, and that impression was quickly confirmed. The joint connecting the two earbuds is made of plastic, and in my case, it split after only a few weeks of normal use. For a product meant to be used daily, this level of durability is unacceptable.
Warranty Experience — Extremely Disappointing
After the headphones broke, I raised a warranty claim with both Selfridges (the retailer) and Happy Plugs themselves.
Both reviewed the claim and rejected it, which was very frustrating considering the failure was clearly due to poor material quality rather than misuse. The lack of support from both the manufacturer and retailer only added to the negative experience.
Overall
In short, I would not recommend the Happy Plugs Pro. Between the mediocre sound, flimsy construction, and disappointing warranty service, the product does not offer good value for money.
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Plugs
Hi Dominic,
Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear that the Happy Plugs Pro didn’t meet your expectations—especially regarding sound quality, durability, and your warranty experience. That’s certainly not the experience we want anyone to have.
We understand how frustrating this must have been, and we truly appreciate you bringing these concerns to our attention. Your feedback has been shared internally, as it helps us continue to improve both our products and our customer support.
Thank you again for your honesty.
One problem, some waiting and a great solution!
I had a problem with my earbuds but even tho it took some time to get a reply and get the help that was needed my replacement for the malfunctioning product us on its way! Thank you for all the help Erika.
11. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Plugs
Thank you so much for your kind feedback! 😊
I’m sorry it took a little time to get everything sorted, but I’m really glad to hear your replacement is on the way. If you need anything else at all, feel free to reach out.
Thanks again,
Remarkable warranty policy
I have experienced some issues with my earphones I bought a year ago. I did not have the order number because somehow my e-mail confirmation was gone. I went to Happy Plug's customer service and they litteraly fixed the isue the next day by findig my order's details and by sending me a new pair of earphones. Special thanks to Erika who was so kind and helpful. Deffinitely recommend being their customer because I felt heard and important to them.
23. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Plugs
Hi Melani,
Thank you so much for your wonderful feedback! We’re really happy to hear that you had a great experience with our customer service and that we could quickly resolve your issue. Your kind words truly mean a lot to us.
I’ll be sure to pass your message along to Erika — she’ll be delighted to know she made a difference! 💛
Enjoy your new earphones, and thank you again for recommending Happy Plugs!
Really good support
I've been a customer of Happy Plugs for many years, and recently bought a new pair of headphones that came with a flaw. I instantly got very helpful support from Erika, who guided me through the process of getting my headphones replaced.
Super happy, can't wait for my new pair to arrive!
13. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Plugs
Hi Malin,
Thank you so much for your kind words and for being a loyal Happy Plugs customer! We're thrilled to hear that Erika was able to assist you and make the replacement process smooth. We can’t wait for you to enjoy your new pair soon! 💛
I just bought them but microphone is weak
I just bought them. Listening to music is great but speaking to anybody using them is a nightmare. The microphone seems to be weak and unclear so nobody can hear you while you are on a call. I have to remove them if I want to place a phone call
22. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Plugs
Hi Sara,
Thanks for your feedback! We’re glad you enjoy the sound quality, but sorry to hear about the microphone issue. A quick reset or firmware update can often help—if not, please reach out to our support team at help@happyplugs.com, and we’ll be happy to assist further.
Low sound quality
Low sound quality, low reliability in charging/retaining charge for limited (changing) amount of time. Feel very cheap, disappointing.
15. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Plugs
Hi Em,
Thank you for your feedback — we're truly sorry to hear about your experience. This isn’t the quality we aim to deliver. If you're open to it, we’d love to learn more and see how we can make it right. Please send us an email at help@happyplugs.com.
Thank you!
Very nice customer service
Erika in Customer Care delivered fine support, I am very satisfied. Unfortunately the Happy Plugs were defective, only 3 months after buing them (from another seller). But Erika did a great job trying to help me, thank you for that.
11. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Plugs
Hi, Helle Møller Nielsen! Thank you so much for your kind words — We truly appreciate it! 😊 We're sorry again about the issue with your Happy Plugs, but we're glad we could help in some way. If you ever need assistance in the future, we're just a message away!
Warm regards,
The Happy Plugs Team
The response was immidiate and very…
The response was immidiate and very helpful. Erika was great!
27. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Plugs
Hi Niovi, Thank you so much for your kind words! We're thrilled to hear that Erika was able to help you quickly and effectively. We'll be sure to pass along your lovely feedback to her!
Have a great day! 😊
Contacted customer service to see when…
Contacted customer service to see when the kids series would be back in stock and was helped by Erika. She was quick and great through the whole process and helped me get an order placed.
7. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Plugs
Hi Astrid,
Thank you so much for your lovely message! We're thrilled to hear that Erika was able to assist you quickly and effectively—I'll be sure to pass along your kind words to her! 😊
We’re always here to help, and we’re so glad you had a great experience placing your order. If you need anything else or have any questions in the future, don’t hesitate to reach out.
Wishing you and your little one lots of joy with the new Happy Plugs!
Great service
Contacted Happy Plugs for a friend that had a connection problem with ear-buds.
Erika did everything to help. After trying everything I discovered that my friend had left them fully discharged in a drawer for 4 years.
This meant that the battery was probably degraded and long out of warranty.
Erika still wanted to help so provided a discount voucher against any other of their products.
So thank you Erika, great customer service.
11. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Plugs
Hi David, Thank you so much for your kind words! We’re really glad to hear that Erika was able to assist you and that you appreciated her efforts to help, even though the issue was related to the battery being degraded after such a long time.
It’s always our goal to provide the best service possible, and we’re thrilled that Erika’s dedication made a difference. If there’s anything else you or your friend need, please don’t hesitate to reach out!
We really appreciate your feedback, and we hope your friend enjoys the products in the future!
bad customer service no refund order didnt arrive
i ordered march 27 2025 i haven't gotten my package they say it got lost it happens but now for the past 10 days i have been trying to get a refund i havent gotten a reaction in 8 days i feel like im getting scammed my order was about 65 euro for the company that might be a fraction of what they make but for me its a lot of money the customer service was good up to the point of my request for a refund. i wont be ordering here again
24. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Plugs
Hi Claudia, We’re really sorry to hear about the frustration you’ve experienced. We understand how disappointing this situation must be.
We want to reassure you that a full refund has already been processed since your order was returned to our warehouse. Please check your account, and if you haven’t received it yet, let us know and we’ll assist further.
Thank you for your patience, and we sincerely apologize for any inconvenience caused.
No customer service
After a few months earbuds would not hold a charge, reached out to customer service and was told that since it was bought at a retailer they would not honor warranty.
Also intermittent pairing issues
Simply avoid
4. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Plugs
Hi Stephane, We're sorry to hear about the trouble with your earbuds. We understand how frustrating it can be when the warranty doesn’t apply due to a third-party purchase. Unfortunately, our warranty can only be honored for items bought directly from our website.
If you'd like, I can guide you on how to reach out to the retailer for support, or help in any other way we can.
Thanks for your understanding!
Great support
Erika was very helpful and professional. My headphones had issues and after a few tests, new headphones sent for replacement. Good customer support.
31. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Plugs
Hi HK,
Thanks so much for your kind message! We're really happy to hear that Erika took great care of you and helped sort out the issue with your headphones. It's awesome to know everything got sorted and your replacement is on the way. If you ever need anything else, we're just a message away! :)
Erika helped me with some issues I had…
Erika helped me with some issues I had with the headphones, she was very helpful and professional and I’m really happy with the results ♥️
24. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Plugs
Hi Mela,
Thank you so much for your kind words! We're thrilled to hear that Erika was able to assist you and that you're happy with the results. We'll be sure to pass along your feedback to her—it'll make her day! ❤️
If you ever need anything else, don’t hesitate to reach out. Enjoy your headphones!
Erika is Wonderful
I enjoyed working with Erika. The response to my inquiry before purchasing the Happy Plug Headphones for my daughter was fast and provided the information I needed. My experience with Erika is a testament of the dedication Happy Plugs have to its customers. My daughter loves her new headphones!
10. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Plugs
Hi Shawn,
Thank you so much for your kind words! We’re thrilled to hear that Erika provided you with the information you needed and made your experience with Happy Plugs a great one. We’ll be sure to share your feedback with her! It’s also wonderful to know that your daughter loves her new headphones—music and great sound make everything better!
If you ever need anything in the future, don’t hesitate to reach out. Enjoy the music! 🎧💖
Everything was easy and simple
Everything was easy and simple. Your consumer support is really kind and great, expecially Erika with who I talked to. Thank you very much for everything!
29. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Plugs
Hi Cica,
Thank you so much for your kind words! We're really glad to hear that you had a smooth experience and that we could help. It was a pleasure assisting you! 😊
Let us know if you ever need anything else.
Great plugs and great service by Erika…
Great plugs and great service by Erika who responded very quickly and kindly to our problem, thank you so much!
15. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Plugs
Hi Mirjam,
Thank you so much for your kind words! We're thrilled to hear you love the plugs and had such a great experience with Erika. We'll be sure to share your feedback with her—it means a lot to us. If you ever need anything else, don't hesitate to reach out
The staff was very helpful and actually…
The staff was very helpful and actually answered me when I didn’t answer them back!!! Which is service i never seem to get! They were able to fix my issue. Very happy with the service I was provided
23. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Plugs
Hi Natasha,
Thank you so much for sharing your feedback! We're thrilled to hear that our staff provided the support you needed and went above and beyond to assist you. Your satisfaction is our top priority, and it’s wonderful to know we could help resolve your issue. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We appreciate your kind words!
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