Hampton and Astley Arvostelua 

Vastaus yritykseltä Hampton and Astley

2.5.2026

Hi Victoria,

Thank you for taking the time to leave your review. I’m genuinely sorry to hear that you were disappointed with your towels, and I completely understand how frustrating it must feel to still be waiting for your refund.

Please accept my sincere apologies for the delay. Once a return parcel is received back with us, it does need to be checked over and matched to the original order before the refund can be completed. Larger orders can sometimes take a little longer to process, and with the recent bank holiday period, we are working as quickly as we can to get through customer requests and returns.

Please be assured that your return will be processed immediately once these checks have been completed, and your refund will be issued straight away.

I’m also sorry to hear that the towels felt thinner than expected. As our towels are neatly individually packed to protect their premium quality, and then travel through transit, they can sometimes seem more compressed when they first arrive. This can give the impression that they are more compact or lack depth. However, once washed, they fluff up beautifully, becoming wonderfully soft and fluffy, and they are designed to maintain that lovely texture wash after wash.

I personally use these towels every day, so I can truly testify to how beautifully they perform once washed and in everyday use. As a gesture of goodwill, I would also like to send you one of our bath towels so that you can try it for yourself after washing, with our compliments.

I’m very sorry this has taken longer than expected and that we have left you feeling let down. Thank you for your patience, and we really do appreciate you giving us the opportunity to resolve this.

Kind regards,
Caroline

Vastaus yritykseltä Hampton and Astley

28.4.2026

Hi Rooji,

Thank you so much for your five-star review! We’re truly honoured to have had you as a customer for the past 7 years, that means more to us than we can say. It’s amazing to hear that your original bedding still feels like new after all that time. That long-lasting quality is exactly what we strive for, so your experience really means a lot to us.

We’re also so pleased you’ve chosen us again for your guest room, and we really appreciate your perspective on quality being an investment, it’s something we strongly believe in too. Thank you again for your continued trust and support. Customers like you are the reason we do what we do!

Vastaus yritykseltä Hampton and Astley

28.4.2026

Hi Mrs Morton,

Thank you so much for your five-star review! We’re absolutely delighted to hear how much you love your bedding.

It’s wonderful to know you’re enjoying the softness and luxurious feel of the Egyptian cotton, and that it continues to wash well over time. Hearing that this is your second set really means a lot to us! Thank you again for your continued support, we truly appreciate it.

Vastaus yritykseltä Hampton and Astley

27.4.2026

Hi Laura,

Thank you so much for your five-star review! We’re absolutely thrilled to hear that these are the best sheets you’ve ever had, that truly means the world to us.
It’s wonderful to know you’re enjoying the super soft feel and that they continue to wash beautifully, coming up like new every time.
That’s exactly the quality and longevity we aim to deliver.

We’re also so pleased to hear you feel they offer great value, and that you wouldn’t shop anywhere else, that kind of loyalty means everything to us. Thank you again for choosing Hampton and Astley!

Vastaus yritykseltä Hampton and Astley

27.4.2026

Hi Gillian,

Thank you so much for your five-star review! We’re delighted to hear that you were happy with the speedy delivery and service.
It’s especially wonderful to know that you feel the towels are the best quality you’ve ever used, that truly means a lot to us. We’re so pleased you’re enjoying their soft, fluffy feel and that they bring that hotel luxury experience into your home.
Thank you again for choosing Hampton and Astley.

Vastaus yritykseltä Hampton and Astley

27.4.2026

Hi Janine,

Thank you so much for your five-star review! We’re absolutely delighted to hear that you were blown away by the quality of your bedding.

It’s fantastic to know that it washes beautifully and maintains that fresh, silk-like feel, that’s exactly what we aim for. We’re so pleased it’s made such a great impression! We truly appreciate your support and look forward to welcoming you back again soon

Vastaus yritykseltä Hampton and Astley

Päivitetty 27.4.2026

Hi Lesley,

Thank you so much for your five-star review! We’re absolutely delighted to hear that our bedding is your favourite.
It’s wonderful to know you love the soft, luxurious feel, and even more so that you keep coming back to use it time and time again, that really means a lot to us. Thank you again for your continued support, we truly appreciate it!

Vastaus yritykseltä Hampton and Astley

27.4.2026

Hi Maria,

Thank you so much for your five-star review! We’re absolutely delighted to hear how much you love the towels.

“Sumptuous” is exactly what we aim for, so it’s fantastic to know they’ve helped create that hotel and spa-like feel in your newly renovated bathroom, what a beautiful result that must be! We truly appreciate your kind words and hope you continue to enjoy them every day. Thank you again for choosing Hampton and Astley.

Vastaus yritykseltä Hampton and Astley

27.4.2026

Hi Hannah,

Thank you so much for your five-star review! We’re thrilled to hear that you’re enjoying your new bedding and that the quality has met your expectations.

It’s great to know it irons well and has helped create that beautiful, hotel-like feel in your bedroom, that’s exactly the experience we aim to deliver. We hope you continue to enjoy it for a long time to come! Thank you again for choosing Hampton and Astley.

Vastaus yritykseltä Hampton and Astley

23.4.2026

Hi Janet,

Thank you so much for taking the time to leave this feedback. Please accept my sincere apologies for any disappointment caused. We pride ourselves on our products & customer service and the high quality standards we maintain.

We sincerely apologise for any frustration or inconvenience this may have caused you. A member of our team will contact you via email to discuss this further. We value your business and your satisfaction is our top priority. We are committed to providing excellent service and we will do our best to make things right for you. We hugely appreciate your understanding and patience.

Vastaus yritykseltä Hampton and Astley

22.4.2026

Hi Dugssy,

Thank you so much for your five-star review! We’re glad to hear that your first impression is a positive one. We hope the product lives up to your expectations once you start using it, and that you’re just as pleased with its quality and performance.

If you have any questions or need any assistance, feel free to reach out, we’re always here to help!

Vastaus yritykseltä Hampton and Astley

22.4.2026

Hi Robert,

Thank you so much for your five-star review! We’re so pleased to hear that you found the process quick and easy, and that you’re happy with the quality of the products. Providing a smooth experience alongside high-quality items is exactly what we aim for.

We really appreciate your support and hope to welcome you back again soon!

Vastaus yritykseltä Hampton and Astley

17.4.2026

Hi Maxine,

Thank you so much for your five-star review! We’re delighted to hear that you’re enjoying the softness and luxurious feel of the towels. It’s especially great to know they continue to wash well and maintain their quality over time, that’s exactly what we strive for.

Your feedback truly means a lot to us, and we’re so pleased our towels have met your expectations. We hope you continue to enjoy them for a long time to come!

Vastaus yritykseltä Hampton and Astley

14.4.2026

Hi Martin,

Thank you so much for your honest and detailed feedback, we really appreciate you taking the time to share your experience.
We’re so pleased to hear that you’re happy with the quality of the towels, but we’re truly sorry for the delay you experienced and the lack of clarity around the delivery timeframe. We completely understand how frustrating that must have been, especially when you were left waiting without a clear update.

We’re also sorry to hear that the scented candle wasn’t to your liking. It was intended as a small gesture to say thank you for your patience, but we appreciate that scents can be very personal and it clearly wasn’t the right fit in this case.
Your feedback is incredibly valuable to us, and we’ll be sure to share it with both our logistics and product teams to help improve the overall experience. Thank you again for your patience and understanding, we’re glad the towels themselves lived up to expectations, and we hope to provide you with a smoother experience in the future.

Vastaus yritykseltä Hampton and Astley

14.4.2026

Hi Lloyd,

Thank you so much for your five-star review! We’re absolutely delighted to hear that you’ve had such a positive experience with our customer service team. Providing friendly, helpful, and efficient support is just as important to us as delivering high-quality products, so it’s wonderful to know your issues were resolved quickly and to your satisfaction.

Your feedback truly means a lot to us, and we’re so pleased you feel our service matches the quality of our products. We’re always here if you need anything!

Vastaus yritykseltä Hampton and Astley

10.4.2026

Hi Lesley,

Thank you so much for your five-star review! We’re absolutely delighted to hear how much you’re loving your bedding. It’s wonderful to know that the softness and feel of the 500 thread count Egyptian cotton has made such an impression, creating that silky, luxurious sleep experience is exactly what we aim for. We’re also really pleased that you were happy with the delivery and packaging, as we know those details matter too.

Your kind words truly mean a lot to us, and we’re so glad you’d choose to shop with us again. We look forward to welcoming you back!

Vastaus yritykseltä Hampton and Astley

Julkaistu 9.4.2026

Hi Katie,

Thank you so much for your five-star review! We’re absolutely delighted to hear how much you’re loving the bedding. It’s great to know that the Egyptian cotton and sateen finish are giving you that silky, luxurious feel and helping you get a perfect night’s sleep, that’s exactly what we aim for.

We’re also so pleased you appreciate the design details like the piping and simplicity, as those touches are chosen to bring both elegance and comfort together. Your kind words truly mean a lot to us, and we hope you continue to enjoy many more restful, luxurious nights!

Vastaus yritykseltä Hampton and Astley

7.4.2026

Hi Niki,

Thank you so much for your five-star review! We’re thrilled to hear that you’re enjoying the silky, luxurious feel of your bedding, that’s exactly the experience we aim to create.

It’s also great to know that our shipping and communication made a positive impression. We truly believe that every part of your experience should feel seamless and special, from ordering to unboxing. We really appreciate your kind words and support, and we hope to have the pleasure of serving you again soon!

Vastaus yritykseltä Hampton and Astley

7.4.2026

Hi Emma,

Thank you so much for your five-star review! We’re absolutely delighted to hear that you had an excellent experience from start to finish. Knowing that you love the quality, feel, and overall look of your bedding is exactly what we hope for with every order.

We’re also so pleased that the delivery and packaging met your expectations, it’s all part of making the experience feel a little extra special. Your continued support and kind words really do make our day, and we’re incredibly grateful to have you as a returning customer. Thank you again for choosing Hampton and Astley.

Vastaus yritykseltä Hampton and Astley

7.4.2026

Hi Fay,

Thank you so much for your five-star review! We’re really happy to hear that you’re enjoying your bedding set. Creating products that feel comfortable, look beautiful, and help you get a great night’s sleep is exactly what we aim for, so it means a lot to know we got it right for you.

If you ever have any questions or need help with anything else, feel free to reach out, we’re always here for you. Thanks again for choosing Hampton and Astley.