Hampton and Astley Arvostelua 

Vastaus yritykseltä Hampton and Astley

20.5.2026

Hi Miss KS,

Thank you so much for your five-star review! We’re delighted to hear how much you’re enjoying your towels and face cloths, and that they’ve stayed beautifully soft even after washing. It’s fantastic to know they give you that luxury hotel feel, as that’s exactly the experience we aim to create with every product we make. We’re especially pleased to hear that Hampton & Astley will be your go-to choice in the future when replacing or adding to your collection.

Your kind comments about our customer service and the smooth ordering experience also mean a great deal to us, and we’ll be sure to share your feedback with the team. Thank you again for your recommendation and support, it truly means a lot to us.

Vastaus yritykseltä Hampton and Astley

Päivitetty 20.5.2026

Hi Dobie,

Thank you so much for your five-star review! We’re delighted to hear that you continue to enjoy the fantastic quality of our bedding and that it remains such a delight to sleep in. It’s also wonderful to know that you were pleased with the prompt delivery and communication throughout your order experience. We always aim to provide both luxury products and excellent service, so your feedback truly means a great deal to us.

Thank you again for your kind recommendation. We couldn’t agree more that everyone deserves that little extra touch of luxury and comfort at home, and we’re so pleased that our bedding helps provide that for you.

Vastaus yritykseltä Hampton and Astley

20.5.2026

Hi Jennie,

Thank you so much for your five-star review! We’re absolutely delighted to hear that you and your husband are enjoying the Egyptian cotton 500 thread count bedding and that it’s the best you’ve ever had. It’s fantastic to know that it gives your bedroom that luxury hotel feel while also feeling soft and beautiful to the touch. There’s nothing better than hearing that our bedding has helped provide such a great night’s sleep, as comfort and quality are at the heart of everything we do.

We’re also so pleased to hear that the bedding washed and ironed well, as we know lasting quality and ease of care are just as important as comfort. Thank you again for your kind words and support, it truly means a lot to us.

Vastaus yritykseltä Hampton and Astley

18.5.2026

Hi Emily,

Thank you so much for your five-star review! We’re absolutely delighted to hear how happy you are with your order and that you’re enjoying the quality and comfort of your bedding. It’s fantastic to know that the Egyptian cotton feels soft, luxurious, and premium, as we put a great deal of care into selecting the finest materials to create that luxury hotel-quality experience at home. We’re especially pleased to hear that the duvet cover has transformed your bedroom and become one of the best bedding sets you’ve tried.

Your kind comments about our customer service also mean a great deal to us, and we’ll be sure to share your feedback with the team. Thank you again for your support, recommendation, and for choosing Hampton & Astley

Vastaus yritykseltä Hampton and Astley

16.5.2026

Dear Artur,

Thank you for getting in touch, and please accept our sincere apologies for the disappointment caused.

We are truly sorry to hear that your face cloths have not performed as they should. This is absolutely not the standard we expect from our products, and we completely understand why this would make you question the longevity of the rest of your purchase.

At Hampton & Astley, we take great care in the quality and durability of our towels, so we would like to put this right for you as quickly as possible. We will be happy to arrange a replacement set of face cloths, or if you would prefer, we can offer a refund for the affected items.

To help us investigate this properly with our quality team, would you be able to send us a couple of photographs of the face cloths, along with your order number to hello@hamptonandastley.com This will allow us to review what has happened and ensure the matter is handled promptly.

We are very sorry again for the inconvenience and disappointment. Thank you for giving us the opportunity to resolve this for you.

Warm regards,
Jasmin
Hampton & Astley Customer Care

Vastaus yritykseltä Hampton and Astley

18.5.2026

Hi Maria,

Thank you so much for your five-star review! We’re absolutely delighted to hear how much you’re enjoying your bedding and that it has made such a difference to your sleep experience. There’s nothing better than hearing that our bedding feels soft, cozy, and luxurious, while also helping you wake up feeling refreshed and well rested. We carefully select our fabrics to create that perfect balance of comfort, softness, and temperature control, so it’s wonderful to know it’s delivering exactly that for you.

Your kind words and recommendation truly mean a lot to us, and we’re so pleased that your bed is now giving you that luxury hotel feeling every night. Thank you again for taking the time to share your experience and for choosing Hampton & Astley.

Vastaus yritykseltä Hampton and Astley

18.5.2026

Hi Kath,

Thank you so much for your five-star review! We’re so pleased to hear that you were happy with the quality of our products, as well as the quick delivery and service you received.

We also really appreciate your feedback about promotions and special offers. We regularly share updates and exclusive offers through our email newsletter and website, so we’d definitely recommend keeping an eye out for future deals. Thank you again for your support and kind words, it truly means a lot to us.

Vastaus yritykseltä Hampton and Astley

18.5.2026

Hi James,

Thank you so much for your five-star review! We’re delighted to hear that you’ve consistently found our products to be good quality, fairly priced, and delivered on time.

We work hard to offer high-quality bedding and towels alongside reliable service, so it’s wonderful to know that your experiences with us have reflected that. Your continued support and recommendation are truly appreciated. Thank you again for taking the time to share your feedback, we look forward to serving you again in the future.

Vastaus yritykseltä Hampton and Astley

14.5.2026

Hi Mary,

Thank you for your feedback. We’re very sorry to hear about the delivery issues you experienced with Yodel and understand how frustrating it must have been to receive conflicting delivery updates and have your order arrive later than expected.

We’re pleased to hear that you’re happy with the towels themselves, but we completely appreciate that the delivery experience is just as important. Your comments have been noted and will be shared with our delivery partner as we continue to review the service provided to our customers. Thank you again for taking the time to leave a review, and we apologise for the inconvenience caused.

Vastaus yritykseltä Hampton and Astley

18.5.2026

Hi Susan,

Thank you so much for your five-star review! We’re delighted to hear that the fitted sheet made such a nice gift and that it was so well received. It’s always wonderful to know our products are bringing comfort and enjoyment.

We’re especially pleased to hear that you continue to be happy with the quality, as we take great pride in creating products that our customers can rely on and enjoy for years to come. Thank you again for your kind words and recommendation, your support truly means a great deal to us.

Vastaus yritykseltä Hampton and Astley

11.5.2026

Hi Maisie,

Thank you so much for your five-star review! We’re absolutely delighted to hear how much you’re enjoying the Bergamot, Rose & Lavender candle.

It’s wonderful to know that the fragrance fills the room so beautifully, even before lighting, it really is such a special scent combination. We’re also so pleased that you appreciate the use of natural wax, as creating products that feel luxurious while being mindful of what goes into them is very important to us. And of course, we’re glad your order arrived quickly too! Thank you again for choosing Hampton and Astley and for your kind words.

Vastaus yritykseltä Hampton and Astley

Päivitetty 7.5.2026

Hi John,

Thank you for taking the time to share your feedback, and I’m very sorry to hear that your experience was disappointing. We pride ourselves on our products & customer service and the high quality standards we maintain.

We’re also sorry to hear that the design detail on the bathrobe was not to your personal taste. We appreciate that details such as branding and embroidery can be very subjective, and we understand how this affected your overall enjoyment of the product.

We value your business and your satisfaction is our top priority. We are committed to providing excellent service and we will do our best to make things right for you. We hugely appreciate your understanding and patience.

Vastaus yritykseltä Hampton and Astley

Päivitetty 7.5.2026

Hi Alan,

Thank you so much for your five-star review! We’re delighted to hear that you’re happy with the quality of the towels and that you had a positive experience with our customer service.

Providing responsive communication and support alongside high-quality products is something we truly strive for, so your kind words mean a lot to us. Thank you again for Choosing Hampton and Astley, we really appreciate it!

Vastaus yritykseltä Hampton and Astley

6.5.2026

Hi,

Thank you so much for your lovely review! We’re delighted to hear that you’re happy with your towels and found them to be such great quality.

Your kind words truly mean a lot to us, and we’re so pleased you’re enjoying them. Thank you again for your choosing Hampton and Astley!

Vastaus yritykseltä Hampton and Astley

6.5.2026

Hi Lisa,

Thank you so much for your five-star review! We’re absolutely delighted to hear that you found the quality of the product outstanding.

We take great pride in creating products that feel luxurious and are made to last, so your feedback truly means a lot to us. Thank you again choosing Hampton and Astley, we really appreciate it!

Vastaus yritykseltä Hampton and Astley

Päivitetty 6.5.2026

Hi,

Thank you so much for taking the time to leave this feedback. Please accept my sincere apologies for any disappointment caused. We pride ourselves on our products & customer service and the high quality standards we maintain.

We sincerely apologise for any frustration or inconvenience this may have caused you. A member of our team will contact you via email to discuss this further. We value your business and your satisfaction is our top priority. Please do know that you are more than welcome to return the item, and we would be more than happy to assist you with this process to make things as easy as possible.

We also apologise for the frequency of our emails. We completely understand how this can be frustrating, and you can unsubscribe at any time, or we would be happy to remove you from our mailing list for you.

Once again, I am truly sorry for your experience. We are committed to providing excellent service and we will do our best to make things right for you. We hugely appreciate your understanding and patience.

Vastaus yritykseltä Hampton and Astley

6.5.2026

Hi Kim,

Thank you so much for this amazing review! We’re absolutely delighted to hear that our towels are the best you’ve ever owned and that they’ve brought that luxurious spa-like feel into your home.

It’s especially wonderful to know that our care advice helped solve the long-standing issue with scratchy towels in a hard water area. We know how frustrating that can be, so hearing that the bicarbonate of soda tip helped maintain their softness and fluffiness really means a lot to us. Thank you again for your kind recommendation and support, we truly appreciate it and hope you continue to enjoy your towels for many years to come!

Vastaus yritykseltä Hampton and Astley

2.5.2026

Hi Victoria,

Thank you for taking the time to leave your review. I’m genuinely sorry to hear that you were disappointed with your towels, and I completely understand how frustrating it must feel to still be waiting for your refund.

Please accept my sincere apologies for the delay. Once a return parcel is received back with us, it does need to be checked over and matched to the original order before the refund can be completed. Larger orders can sometimes take a little longer to process, and with the recent bank holiday period, we are working as quickly as we can to get through customer requests and returns.

Please be assured that your return will be processed immediately once these checks have been completed, and your refund will be issued straight away.

I’m also sorry to hear that the towels felt thinner than expected. As our towels are neatly individually packed to protect their premium quality, and then travel through transit, they can sometimes seem more compressed when they first arrive. This can give the impression that they are more compact or lack depth. However, once washed, they fluff up beautifully, becoming wonderfully soft and fluffy, and they are designed to maintain that lovely texture wash after wash.

I personally use these towels every day, so I can truly testify to how beautifully they perform once washed and in everyday use. As a gesture of goodwill, I would also like to send you one of our bath towels so that you can try it for yourself after washing, with our compliments.

I’m very sorry this has taken longer than expected and that we have left you feeling let down. Thank you for your patience, and we really do appreciate you giving us the opportunity to resolve this.

Kind regards,
Caroline

Vastaus yritykseltä Hampton and Astley

28.4.2026

Hi Rooji,

Thank you so much for your five-star review! We’re truly honoured to have had you as a customer for the past 7 years, that means more to us than we can say. It’s amazing to hear that your original bedding still feels like new after all that time. That long-lasting quality is exactly what we strive for, so your experience really means a lot to us.

We’re also so pleased you’ve chosen us again for your guest room, and we really appreciate your perspective on quality being an investment, it’s something we strongly believe in too. Thank you again for your continued trust and support. Customers like you are the reason we do what we do!

Vastaus yritykseltä Hampton and Astley

28.4.2026

Hi Mrs Morton,

Thank you so much for your five-star review! We’re absolutely delighted to hear how much you love your bedding.

It’s wonderful to know you’re enjoying the softness and luxurious feel of the Egyptian cotton, and that it continues to wash well over time. Hearing that this is your second set really means a lot to us! Thank you again for your continued support, we truly appreciate it.